Del Webb Reviews

Construction seems to be good. The people who do the finish work don't seem to have any pride in the work for the most part, a few do!!

I have only been in the house for 2 months. I am sure they will take care of any problems at the 1 year review.I feel very comfortable with everyone at Pulte/Del Webb. There are some design faults which cannot be changed. However the quality of the materials and fixtures are first rate. My main concern is the finish work. Trim poorly installed,paint and clean up should be improved! Our field manager was outstanding and he tried to accommodate us but I felt he was too busy and could not oversee everything.

Road noise from Dinah Shore Drive makes being in the backyard impossible. Road noise is even heard from within the house.

Materials used in build out are cheap, thin sheet rock, watered down flat paint, flooring less than average easily scratches with the slightest movement of furnishings, requires soft pads on bottom of every furnishing, heels on shoes easily scratch, small dog nails scratch, in other words, not conducive to living unless you plan to sit and not wear shoes or move, grout not sealed and not an option, thus spec home used white grout which easily gets dirty. Overall the quality of the materials used to build Pulte homes is less than average.

Builders were strict about modifications. There were a lot of "we can't do that" as we went through the options when buying the house. The changes we did make were well documented. Change control was excellent. Fit and finish is average, with all the subcontractors it was expected. The value (4*) comes with the community of like minded owners.

Scott was very responsive in fixing short comings of builder.

Very disappointed in quality of home construction. Multiple issues since closing. Not worth money laid. No attention to details. Cheap materials and finish for a $800,000.00 home HOA rules on landscaping your yard are extremely restrictive. Had I know the extent never would have built in here. The activities are only positive thing yet they won’t add new pickleball courts for fast growing sport in country. Not good value for money

The realtor we first met, Bryan, was fantastic. However, our experience with Pulte Mortgage was absolutely awful. We would not recommend using Pulte Mortgage. The build supervisor, Ryan, did a good job and the customer service team for the little issues we have had since moving in have been good. Overall we love the house and the community, but we will always have regrets for the process because of the bad experience with Pulte Mortgage.

The team is very good. The construction managers did a great job communicating.

I had a Pulte home built 20 years ago. This is a much different company and product than we experienced the first time. The focus now is on speed and profit. The craftsmanship and attention to detail is completely lost in their desire to make money. Our home is essentially a tract home sold at custom prices because demand in the area is high. We are very excited by the promises of being in a high amenities community how ever we are disappointed by the cost and care taken in building the home. Home design options at very low to mid level quality. Base level of everything is toward the lower quality end and upgrades are greatly over priced to take advantage of the buyers desire to have better in the home. There are probably 30-40 homes in process in our neighborhood so you can imagine the difficulty in getting good craftsmanship. Pulte is also extremely rigid in the buying process. They will not make any adjustments that aren’t part of the plan. Just about the only true flexibility you have is where you place outlets, can lights or rough ins for light fixtures and fans. Even this all has to be decided before you break ground and there is zero flexibility after. Overall a very disappointing experience!! Then, once the house is done they beg for perfect score on they’re customer served just like a car dealership does! Unfortunately they tie the poor guy who tried to help to the rating and it can affect their pay! Additionally they control the mortgage and title process all 3 of which have a different, terrible to use portal thru which they force you to communicate and they send there demands of you! All this said, can’t wait for have no yard work and enjoy the amenities! Hopefully this part of the process is much better! ... More

Pulte has a great sales pitch. Selling you a lifestyle. The actual build is just rushed. Limited attention to detail. Pulte offers a lot of lip service, but based on my experience, the actions don't support statements. They do not respond to warranty requests to correct flaws. Clearly their only goal is to throw homes up quickly to make money. And to add insult to injury, it is a 55 plus community, yet, minor children are everywhere, noisy and often unsupervised.

My praise will go to the assigned Realestate agent and my construction manager. I was not disappointed in either. The agent handled all my question and responded in a timely manner. The construction manager Aaron stayed on top of every phase of construction. He did a fine job. My complaint has to do with the sorry Concrete work and using 2x4 for trusses in the attic. Everyone in the neighborhood complains about the amount of cracks in the foundation, porch and garages. My house was no exception. Way too many cracks. In the attic, we replaced or repaired 8 supports that were completely cracked. That’s is what happens when you use poor lumber and 2x4 where 2x6’s should be used. ... More

After in the home you start to see the cut corners and design flaws Cabinets that need bumpers ( several ) to keep from banging walls, chipped tile paint on door hinges, sliders that don't fit tight. Small yet annoying flaws that should have been addressed.

Everything in the home needs to be upgraded. Corners and walls are not square. Paint choices are limited. We are already getting nail pops in the drywall. We had a great building supervisor, otherwise I think the build quality would have been worse.

Sales people and design department were exceptional ,great experience. From that point to the finished product was average at best. Knowing it was Pulte by Del Webb we expected the best but in reality was just average construction with some quality issues we did not expect. With that being said, we are waiting for some issues to be resolved.

Sales person, Jeremy was knowledgeable and very responsive. Good Guy! Construction Mgr, Greg was friendly and responsive during the build process. Easy to work with. A positive experience working with him. Build quality is poor considering the amount of money spent on the house. We have submitted more work orders (5) in the first two months of ownership than I have ever submitted on any previously purchased/owned property. Very disappointing and we would certainly reconsider the purchase if we did it over again. That said, Ryan and the Team have been responsive so far when answering a submitted service request. I am confident when I write that paying more than 3/4s of a million dollars for a house, no one would expect this number of issues in the first few weeks of ownership. Feel free to reach out to me if further discussion is warranted. ... More

You must first understand that these are total production homes. they build several at at a time so much is going on and I dont think there is enough supervision to ensure the best quality at all times. For the price of our home I did expect more in terms of quality work in the details. The little things matter...

Don't fall for markering. Problems that were solved not by the HOA were made if is something that the HOA has to be envolved Jimmy and his team will sole but wen HOA is required you won't have a imediatly response, I' m not even starting to move but problems are starting to grow

You really need to develop an extensive list of questions. The sales agent will reveal only what they have to...and the sales process is somewhat deceptive from our perspective (they don’t answer some things straightforwardly, they keep selling after your contract...for instance..nobody mentioned painting the garage... until we met with the construction manager...well down the process...he sold us on it). We’re glad we painted the garage...but it should have come up 6 weeks earlier. There were several things like that. Flat work is bad (many cracks in basement (less than 2 months in). Painting is poor and careless. Again, production builder...that’s what you get. ... More

Del Webb communities are very nice mainly because of the amenities that come with your purchase, also their locations are convenient for access to major highways, shopping, healthcare.

Sam, the builder, is a great guy and worked very hard to accommodate our needs, wants and concerns. However, he was limited in what he could do by the quality of the materials used and the workmanship. Lacy, our Pulte contact, is wonderful. She has been very responsive and understanding in correcting all the issues we have.

Limited options but charge premium prices

Pulte is very responsive to issues and compensates fairly for their mistakes which is great customer service. Project management and sales team are very customer focused and will do what ever they can in their control. But Pulte corporate are not using high-quality materials nor listen to add low cost value options, Pulte wants to stay with their standard options even when low cost changes add considerable value for the homeowner. Ie they will not include a hot water recirculating loop to save water. You have to wait for several min to get hot water in lieu of 3seconds at your sink/shower just like 30 yrs ago. They use the cheapest water and vapor barrier on the market for all exterior walls. They will not add shut off valves for exterior water faucets for freeze protection. They will not add a drop-down ladder for attic access. All of these have great value, but only cost a few hundred dollars each. They use copper coated aluminum electrical wiring. No option for 100% copper. Change out the lights and the wire snaps off on reconnect. Copper does not do this. They don’t have drawers in the master bathroom cabinets. I don’t know how I missed that but very basic. They will not offer zero escaping with no grass but have separate water meter for landscape watering with higher cost of water usage. So value for cost paid is not very good. Paying for location and amenities. ... More

Take notes about every detail of your plan and design because of unexpected and unexplained changes, I.e. shower heads in the master bathroom. Inspect carefully details of floors ( we found lots of paint left and poor details around toilets, walls, windows, and toilets. Garage, cabinets, and countertops needed additional touches and cleaning of construction materials and gaps. Ask questions and document appliances you choose. Our refrigerator was a little disappointing - not what we thought we chose. Check the garage openers, and “smart home” features. Good luck.

The home in general is good not great, lack of attention to small details matters to anyone buying a new home but paint on floor, carpet, weather stripping shows lack of care taken. Anyone working on these homes should do so like they are building it for friends,family or for themselves.