Del Webb Reviews

I have 2 particular issues to describe. During the decision to purchase process, I became aware of the issue of hard water and a water softener system. At 81 years of age, I have been exposed to all kinds of water over the years, and never had a problem with any of it. After taking possession of the property, I became aware that there is a problem of the hard water having a serious adverse effect on the plumbing, making a water softener system a necessity. In my consideration of what facilities and systems to include in the home, no one made sure that I understood the substantial problem with hard water. Had I known such, with little doubt I would have had such installed during construction. Through after the fact contact with Massey Services, I became aware of a serious problem in Sun City with termites. I was not previously told of such. I can afford to take care of these two issues, but it strikes me that potential buyers should specifically be made aware of these things. I have perhaps half a dozen other small things in the structure, which I presume Pulte will take care of forthwith. ... More

What an experience after living in same house 26 years glad to be in SWFL

Our construction manager is what saved Pulte’s reputation with us. I still have one wall I want redone. No one knows why it was done this way!!!

Quality of work and responsiveness

Our sales and build process were good. However, follow up to any problems that were found with the house, was poor. Our advice, don’t close until everything is the way that you want it.

We had a great experience all around. Our foreman Will Wenzel was great and easy to work with and attended to our needs prior to, during, and after closing. Thank you for our new home.

Warranty issue not resolved after 4 weeks.

The landscaping of so many trees and blooming flowers makes me feel like I live in an enchanted forest.

This was overall a great home purchase

When we did the walk-through with Field Manager Steve J...we had a very good experience. Issues were dealt with quickly and efficiently.

A lot of Small Disrepancies Within the Interior that Needs to be Fixed.

should be able to pick things like lighting etc. when having a house built especially for the prices.

This is the 4th home I've built over the years and probably the best process of them all. I was kept updated on any issues that came up and my questions were answered promptly. Workmanship above average.

We had a great experience with our Salesperson and our Construction Supervisor and they were a tremendous help throughout the whole process! However, the mortgage team let us down! They repeatedly asked for the same documents, then on the cusp of closing asked for additional and more complicated documentation that was hard to pull together! It almost delayed our closing! They need to get better organized!

The trim and carpet subs did not have good workmanship

Excellent service but response to issues in the new home slow

Living in VA I was concerned that I wouldn't know the status of my home because I couldn't be there to monitor. I received bi-weekly pictures from my sales person and my field manager was very responsive to my questions regarding the home. When we met in person oh, I was very impressed with his knowledge and professionalism. Overall my experience has been a pleasant one and I enjoy living in my new home.

The whole process was made extremely easy. Closing was the easiest I have ever had.

Very informative in walking you through the buying process and explaining how the community functions.

The staff - so easy to work with - from the initial call right through to closing my and after : Lisa wink- Tom Strausbaugh - the design crew and title company

The on-site managing engineer was dependable and very responsive. The quality of the workmanship was average at best. The options available for our townhouse are not clear and are confusing. We were disappointed by Pulte’s omissions/exclusions for our unit. There was a sense of “nickeling and diming” throughout the design process. We considered taking a small mortgage (for about 20% of the purchase price) and were very disappointed in the Pulte Mortgage people and the process. Ultimately, we terminated the application and paid cash for the townhouse. We bought a condo townhouse in Roseland years ago and had a good experience throughout the building and completion of our unit. This experience was our baseline for comparison to Pulte. ... More

There is no way you can make a mistake purchasing a Del Webb home no matter how hard you try. With the number of retirees in the U.S. each year looking for a nice place to live you will always be ahead of the game and will never be without equity in your home.

It’s a very nice community! With new homes there are always issues and I feel they should address some of them sooner than eleven months!

jamie was a treat to work with as was bill, the oulte salesman

Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have developed, including; washout of part of property from rain, trees planted to early without finished yard and irrigation, and many smaller fixes still pending (28 days from closing). After close of escrow, Issues are to be submitted to customer service via on-line rather than direct contact. still waiting for answers rather than an automatic systems response. ... More