Del Webb Reviews

There were problems with delays and no materials. We had to spend additional monies that wasn't budgeted for living expenses over and above. Not very pleased with timing. House is fine.

They are a great builder and did respond to the MANY errors & back ordered product that were missing from our home.

I would like a better system of repairs or other problems in the home handled by the builder for the first 30 days at least instead of immediately passing these situations on to the warranty department.

Purchasing, choices, construction process........all very good to great! Mortgage process.........the worst experience of all!

Susan is a terrific sales person. She encouraged me to continue when I was disappointed with the loan application. I contacted a local loan company that approved me and she quickly suggested a home finish ready to move

we are disturbed that the finish work is not up to par. The painting work was terrible. They painted over red mud, missed lots of spots, They planted sod over scraps of roofing shingles so the grass was not growing. We went out and grabbed sod from a pile in the street and fixed this problem ourselves. Took 8 weeks to fix a problem created by Pulte Mortgage people that would have only taken a couple of minutes to fix.

They do an exceptional job.

I think they need to have someone help the new owner fill out the paper work...Where everything is, shopping, registering your car, info on banks, Dr., etc. Coming from out of State it is a little confusing trying to connect all the dots. You're pretty much left on your own to figure it out...

Examine every single detail of the model home so that there are no surprises with your actual home. Take nothing for granted.

Mike W our project manager was fantastic.

Dell Webb standards are excellent, but the quality of the workmanship is mostly subcontractor dependent. Our field manager was excellent and required many do-overs by subcontractors not meeting Pulte standards, but not everything could be identified and fixed.

Dealing with Pultie and Del Webb went as expected.

I found that our construction supervisor, Chris, was unresponsive and said what ever would make us happy at the time with no follow through vs. our warranty supervisor (Julie) who is totally responsive and takes care of any problems in a timely fashion and follows up to see that work is done to our satisfaction.

I have only lived here for 6 weeks. It would be better to ask after I have been here longer. It has not been without issues. Some have been resolved and some are pending. I continue to notice things.

There are a couple issues I have that should have been explained regarding the outside structure before I purchased the house. Other than that most of the house is beautiful and I am enjoying living in Texas.

This would be a five star rating except he home buying experience was marred by now a former employee and our home suffers from us making uninformed decisions with him. However, the company took action and he is no longer employed; everyone else is great..

Construction seems to be good. The people who do the finish work don't seem to have any pride in the work for the most part, a few do!!

I have only been in the house for 2 months. I am sure they will take care of any problems at the 1 year review.I feel very comfortable with everyone at Pulte/Del Webb. There are some design faults which cannot be changed. However the quality of the materials and fixtures are first rate. My main concern is the finish work. Trim poorly installed,paint and clean up should be improved! Our field manager was outstanding and he tried to accommodate us but I felt he was too busy and could not oversee everything.

Road noise from Dinah Shore Drive makes being in the backyard impossible. Road noise is even heard from within the house.

Materials used in build out are cheap, thin sheet rock, watered down flat paint, flooring less than average easily scratches with the slightest movement of furnishings, requires soft pads on bottom of every furnishing, heels on shoes easily scratch, small dog nails scratch, in other words, not conducive to living unless you plan to sit and not wear shoes or move, grout not sealed and not an option, thus spec home used white grout which easily gets dirty. Overall the quality of the materials used to build Pulte homes is less than average.

Builders were strict about modifications. There were a lot of "we can't do that" as we went through the options when buying the house. The changes we did make were well documented. Change control was excellent. Fit and finish is average, with all the subcontractors it was expected. The value (4*) comes with the community of like minded owners.

My Realtor, Betty was amazing. I’ll stop there. The gentleman I started out with was unreliable and very incompetent. He is no longer there. My second builder never answered e-mails and my concerns were never addressed. I still have multiple issues, resolved for the walk-thru but have happened again. I will not refer Del Webb community’s to anyone in the future. Grounds are unsafe for us, garage area is unsafe with multiple falls being reported to the powers that be. I have wonderful neighbors and that is a big plus!

Overall experience was good. After experience especially for those that are working still can be better. Need to have weekend appointments. Contractors need to respect those that are working to times committed be there when told or expected. Communication needs to be better with a phone call or text of arrival times.

We are excited to be part of this community. The amenities will be amazing when everything is up and running The team was not prepared for the amount of interest in the neighborhood. They need to slow down the sales and work on the quality.

We closed on our new home a couple of months ago and so far have been somewhat disappointed and frustrated. The closing process was stressful because we had an air conditioning repair issue come up shortly before closing. Del Webb has been good about communication and staying on top of the issue to get it resolved, but they still have not found a solution. I was also surprised to learn that our builder uses copper clad aluminum wiring in the home rather than standard copper. I wish someone would have disclosed that to me during the construction process. In fairness, our third party inspector also failed to mention it. Other than those two issues we've been generally satisfied with the construction process and build quality so far. ... More