Del Webb Reviews

Structure is physically sound. Finishes are cheap - even the upgrades, and in many cases the finished product is left incomplete “because Pulte doesn’t do that”. Communication with third party vendors like the company responsible for landscaping is non-existent. Response time for a response from Pulte Customer Service Department is also non-existent. Overall the home is not worth the money one has invested in a brand new home. One should expect much higher quality finishes and a complete detail driven job given the cost of the home. Can not honestly recommend Pulte to friends or relatives. They most definitely over promise and under deliver - this I have also heard from several of my new neighbors. The mortgage process went flawlessly - great communication on this. ... More

While Anthony Lamas was an excellent construction manager, the closing process as very poor.

Del Webb is great. Pulte Mortgage is really intensive as you must send in ALL back statements, which includes info on faith, contributions, organizations etc. This is for whole 6 month period as home is being built. In retrospect I should have gone to another mortgage company. ( you do lose some money).

Nice people. Their quality review process missed several items.

Overall, happy with purchase. They delivered on time, which was good in these COVID times. Only issue I really had was with the quality of the lawn. They did a very poor job of leveling the lawn, and I have many holes where it would be easy to twist an ankle and get injured. I have watched other lawns get laid in our neighborhood, and it seems to be a consistent issue. Otherwise, the overall build quality is about what I expected. I believe the neighborhood will be very nice, when complete, and the homes are reasonable quality for the price point. The construction managers, Matt and Tim, have worked hard to resolve the normal issues which arise in a new home and neighborhood. ... More

We were not told about many options that we have liked and would have purchased.

Don’t always follow through with what they say they will do. Also a disconnect between sales and field crew

Craftsmanship and pride in work is low.

Great communication throughout the process…

So far my experience has been great in all areas.

Fortunate to have building professionals Dennis, Joe, and Cory. Each are very courteous and professional. Being a new home owner can be emotional and even frightening. They have been quite patient and understanding

Be very careful and document everything

The building site manager (David Joyce) kept us informed throughout the building of our house and ensured that all our options were installed as contracted. Furthermore, the warranty manager (Oliver) was very responsive to our service needs after we took ownership of the house.

Do not expect quality materials or workmanship

First rate Team. From the Sales Team to the Field Manager, everyone was receptive and excellent to work with.

We love our new home and community at Cypress Falls! Del Webb did an amazing job building our new home, especially with all the things they had to traverse withCovid this past year!

This builder has used quality material in building my home. Workmanship is excellent. Sometimes buyer has home closing done and leaves, should have enough time to get minor problems found and corrected. Like calling supervisor and get is fixed without too much paperwork.

Homes are elegant yet sturdy

This community has an HOA on steroids. Fees to make improvements such as gutters and generators etc. are insanely overpriced. I feel robbed every time i have to pay one. A nominal fee maybe, but this is rediculous.

Pulte and Del Webb have the process perfected. The sales staff was knowledgeable and able to help us navigate through our multitude of questions in the beginning. Our building site manager was well versed in the newest building codes and had his finger on all supplier issues. Communication was key during the building phase, and our manager was very responsive to all inquiries..... and communicated with us even more than we asked. Very much a plus. There are always minor workmanship discrepancies, and the owners warranty appears to be straightforward and easy to interface with.

Be prepared to upgrade everything! The basic home is really just that - basic, bottom of the line.

Had a great builder. He made everything so easy.

Great purchasing experience. We used Pulte for mortgage, insurance, title and recommended closing agent. We have purchased 5 homes over the years and this was by far the best customer service experience. Overall we are generally satisfied with our home. The one issue we have is the sloppy finish work and painting. Our hardwood floor needed to be refinished, have paint on cabinets and multiple areas where paint coverage is insufficient and color is overlapping. This is a common complaint if you read reviews from different sources so we were not surprised at the poor finish work. I believe over the warranty period these things will be corrected. For years this has been well known to Pulte and they are unable or unwilling to correct….. ... More

We had the best project manager supervising the contractors in our home. Most responsive service we’ve ever received.

Everybody was very nice. Mike W. was so easy to work with, and explained everything well. I look forward to my 11 month visit, when we can remedy some issues inside. For instance, we cannot use a toilet paper holder because the two sides are too far apart. The storage closet off of the patio smells like gas.