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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9521 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

The people involved from sales to close

  • Edward F.
  • Verified HomeBuyer
  • July 28, 2021
  • Buckeye, AZ

We had built many homes by many builders. Pulte was like any other builder. It’s the quality of the people that transcends from every step of the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed. Does not live up to the stated quality.

  • Mark N.
  • Verified HomeBuyer
  • July 28, 2021
  • Okatie, SC

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your new home but thank you for taking the time to leave a review. If there are any unresolved concerns we can help address or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Del Webb - Speed is more important than quality.

  • William P.
  • Verified HomeBuyer
  • July 28, 2021
  • Spring, TX

Speed is more important than quality... walls aren't plumb... window screens missing... screws missing everywhere... irrigation pipe leaking and neighbors have many more items

Del Webb responded:
We are sorry to hear that you are unhappy with the quality of your home and that you are dealing with unresolved issues. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of these concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Del Webb - Very easy process.

  • Felix B.
  • Verified HomeBuyer
  • July 28, 2021
  • Bradenton, FL

Very easy process. Great people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They made remote home buying easy!

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Griffin, GA

While I have yet to move in, I love my new home. I will retire next year, and had to make my purchase virtually. I was present for the closing and I am extremely happy with the final result. I closed on June 4th, and my home has already appreciated by 50K!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Oversight of construction is minimal.

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Ponte Vedra, FL

Oversight of construction is minimal. Poor quality. Production homes that are constructed too quickly. High price for low quality materials.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 2

pretty quick build out process - even during covid time

  • Priyadarshi D.
  • Verified HomeBuyer
  • July 28, 2021
  • Fredericksburg, VA

a better attention to details while the process of start to finish to closing is quite seamless and quick

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - David C was great.

  • James L.
  • Verified HomeBuyer
  • July 28, 2021
  • Griffin, GA

David C was great. He did a great job during the construction and has been very responsive to any issues we have had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick to respond to my text.

  • Doris E.
  • Verified HomeBuyer
  • July 28, 2021
  • Griffin, GA

The entire experience was great. Everyone was always available to me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Needs better design in some areas.

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Ocala, FL

Needs better design in some areas.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Poor craftmanship

  • Lance S.
  • Verified HomeBuyer
  • July 24, 2021
  • Spring Hill, TN

Poor paint job, poor wood floor installation, poor cabinet installation, sewer backup, etc.

Del Webb responded:
We are so sorry to hear that you are unhappy with the craftsmanship of your new home. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Warranty service is not good

  • Anonymous
  • Verified HomeBuyer
  • July 15, 2021
  • Georgetown, TX

Make sure you check everything and have then walk through each item with you,

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

The lack of attention to detail

  • Denis M.
  • Verified HomeBuyer
  • July 13, 2021
  • Rancho Mirage, CA

There are so many homes being built at the same time and not enough support to handle buyers needs. There also needs to be oversight of what is being done by subcontractors and employees and to keep building sites clean. The main focus is on a good review. Sales support was weak.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Del Webb - The home is great your staff very helpful.

  • Marcia S.
  • Verified HomeBuyer
  • July 12, 2021
  • Estero, FL

The home is great your staff very helpful. We bought a model and the condition of some things was not kept up to date so dealing with those issues. Also building next door construction debris and damage continues

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - our builder was always there for us to answer any questions that

  • John F.
  • Verified HomeBuyer
  • July 12, 2021
  • Port Saint Lucie, FL

our builder was always there for us to answer any questions that we had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unfinished details all aroun the house including Doors

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2021
  • Aubrey, TX

Ignoring the complaints Workers coming to do the fixing in a hurry therefore is not done correctly.

Del Webb responded:
We are sorry to hear that you are not receiving excellent customer service regarding the concerns with your home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Excellent Home In A Great Community

  • Eugene H.
  • Verified HomeBuyer
  • July 11, 2021
  • Ponte Vedra, FL

Pulte built us a great home. No build quality issues. The home was built exactly to specs. Everything met our expectations. A great home buying/build experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor quality!

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2021
  • San Antonio, TX

This home has low quality of workmanship with many of the finishing details poorly done. We have had to have them come back to redo and repair many items that should of be done correctly in the first place. For a home that cost a half million dollars I would have expected much better quality and attention to details.

Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com with the inclusion of your address and contact information and we would be happy to help. ^AH ...

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

Overall good experience and pleased with home

  • Dale L.
  • Verified HomeBuyer
  • July 10, 2021
  • Okatie, SC

Good experience but follow up on issues can be slow. Closed 6 weeks ago, but refrigerator is still backordered. Closet rod pulled down nearly 2 weeks ago and still waiting on repairs. Lawn care included in HOA, but have had our lawn mowed for 2 weeks.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Easy Experience

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2021
  • Mesquite, NV

Very happy with our purchase. Can't wait to be in it full time

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Del Webb - all ok so far thanks

  • Mike L.
  • Verified HomeBuyer
  • July 09, 2021
  • Spring Hill, TN

all ok so far thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Faulty workmanship

  • Henrietta F.
  • Verified HomeBuyer
  • July 08, 2021
  • Georgetown, TX

I love living here but many things wrong with the workmanship in building my house.

Total Score 5


Quality 1

Trustworthiness 5

Responsiveness 5

From Sales, Mortgage, Title staff to Closing & Walk-thru staff and everyone in between, they are absolutely wonderful!!

  • David R.
  • Verified HomeBuyer
  • July 08, 2021
  • FLORENCE, AZ

From start to finish, our experience with buying a Pulte Home was amazing. They are all very professional, knowledgeable and the most positive and friendly group we have every worked with. A home buying experience can be very stressful but this group guided us through and made it as stress free as possible. We can't say enough positive things about our experience with our home purchase thru Pulte. Thank you everyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - From beginning to end the process was quite simple.

  • Errol P.
  • Verified HomeBuyer
  • July 07, 2021
  • San Antonio, TX

From beginning to end the process was quite simple.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Del Webb - This was my wife's and I first experience building a new home.

  • Kurt P.
  • Verified HomeBuyer
  • July 07, 2021
  • Land O' Lakes, FL

This was my wife's and I first experience building a new home. Overall we are very happy with the home. We understood from the beginning that this was a major undertaking and there would be bumps in the road. Our project manager did a very poor job communicating with us during the build process even though we told him from day one this was all new to the both of us. Our toilet had a plumbing issue on a Sun (second day in the home) (thank goodness we were home) where it overflowed into our master bedroom. The plumber was terrific and fixed a blockage in the line (probably from the workers). ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2