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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8601 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8601 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Unresolved Issue

  • David W.
  • Verified HomeBuyer
  • September 27, 2024
  • Georgetown, TX

Although we are very happy with the home, we’ve lowered our ratings as a small issue (identified in the pre closing inspection) remains unresolved - despite repeated promises to address it.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Basic flaws and negative Design Ctr. experience

  • Marybeth H.
  • Verified HomeBuyer
  • September 09, 2024
  • Fulshear, TX

Thank you for the opportunity to share. After 6 weeks in my house I detect small, but significant to me as I expected perfection, flaws I never could’ve seen in a 10 minute pre-close walk through - chunks of missing dry wall under the island too, missing paint in window seams, big bad gobs of glue around outside fixtures etc. I also had a stressful experience re: my master bath shower floor tile install. I chose a tile in the Design Ctr. in February 2024 and the tile I chose was not installed. After several weeks of back and forth communication in which I provided photos and ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Homebuilding Experience

  • Dale T.
  • Verified HomeBuyer
  • September 07, 2024
  • Saint Cloud, FL

The buying experience was mixed. There were definitely some great points, but unfortunately some not so great points as well. The salesperson, Aaron was great! However, the build quality left a little to be desired. This is our second home we built with this company within a year and half time. While the majority of the work is good, we were led to believe everything would be fixed before we moved in. That wasn't the case - we still have outstanding issues that haven't been resolved. I've been told they are working on them, but they are not fixed. We've had multiple issues addressed since ...

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Nice home poor quality control

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2024
  • Fuquay Varina, NC

Nice neighborhood basically nice home, but don’t miss anything on your final walkthrough which is only about an hour. Everything you missed is a challenge. Most of the things we miss should have been corrected by the construction manager who’s job is to ensure quality control.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

nice house for the money

  • Steven G.
  • Verified HomeBuyer
  • September 07, 2024
  • Port Saint Lucie, FL

nice house for the money they gave us a great deal,however there are some issues with the house and not getting a response from the service team.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Workmanship & Unresponsiveness

  • Robert K.
  • Verified HomeBuyer
  • August 12, 2024
  • Clermont, FL

Sales was wonderful - Design Center was great, however they are unaware the products that get ordered do not work with the home. Work was being completed as we were closing and beyond closing. Title company was fair at best and the warranty department is unresponsive in the sense of getting things done. Still working on major issues from day 1 and now we are at day 60. Recommended someone to purchase within the same community at the beginning of the process, but not sure I would do it again. Very disappointed more with the unresponsiveness and messy workmanship than with the product.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Mixed feelings

  • Anonymous
  • Verified HomeBuyer
  • August 07, 2024
  • Melbourne, FL

I love the community and what they are setting up. I think they do a great job in picking the location and setting up a beautiful community. I think they have trouble delivering on the promise though. They are building homes so fast, they lose quality control and it falls to the homeowner to have to check for every little detail.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Frustrating!

  • David U.
  • Verified HomeBuyer
  • August 03, 2024
  • Willis, TX

Jerry & Tex have been great as well as Derek! I was frustrated and dismayed with upper management!

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

It was challenging

  • Carol M. T.
  • Verified HomeBuyer
  • August 03, 2024
  • Griffin, GA

It was challenging. There were very good responses but there were issues they refused to address like a window t

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Mediocre at best

  • Donna S.
  • Verified HomeBuyer
  • July 05, 2024
  • Okatie, SC

Project manager was excellent. Pulte sales team, quality , design center all mediocre at best.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Patrick/jake

  • Steven E.
  • Verified HomeBuyer
  • May 03, 2024
  • Saint Cloud, FL

It has been not pleasant with some of the issues Kitchen appliances Sod lawn

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

response to issues were less than acceptable. Sales people were excellent

  • John M.
  • Verified HomeBuyer
  • March 08, 2024
  • Melbourne, FL

the service after closing was less than acceptable. more time and explanation of the technical device working and setup is very lacking. Work force is very haphazard. it takes many requests to correct problems.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Joey was not a great communicator. Very little flexibility.

  • Ellen L.
  • Verified HomeBuyer
  • February 29, 2024
  • Clayton, NC

Pulte is a large builder and part of a conglomerate. Things will be done according to their schedule, not yours with no apologies. My home was completed within their predicted time frame. However at several points in time, it sat for a week with no progress in the building process. I could have been completed more quickly without sacrificing "quality". So far, with the exception of one request, my experience with the warranty department has been very disappointing.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Quick to sell, follow up response is lacking in service

  • Gary F.
  • Verified HomeBuyer
  • February 28, 2024
  • North Fort Myers, FL

The home sale was quick and painless. The issue for me now is the after sale service. It appears now that my requests for service issues is going unanswered. During the sales process, we had an in person meeting with our Pulte/Del Webb. Who stated that they will be a contact if we would ever need an issue resolved again, that service is lacking and going unanswered

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

You buy the Life Style

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2024
  • OCALA, FL

Everything doing the buying and building process was great, however as soon as we closed on the property we got radio silence, No response back from simple questions and the warranty dept does not exist (being ignored, no return email or call). Our stars would have so much higher, if the post close had been the same as doing the building process

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Not told of all possible options such as garage insulation

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2024
  • Spring Hill, TN

Construction supervisor was great and punctual.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Disappointed to say the least

  • Betty Jo L.
  • Verified HomeBuyer
  • December 20, 2023
  • Rancho Mirage, CA

The overall lack of attention to detail is staggering. It started with my arrival to my new home. There is a giant vertical crack that runs right up to my front door. The keys that I was given to the house did not work. I had to go back to the sales office and the construction manager had to let me in. Locksmith had to come back to re-key the locks. There are chips in the exterior stucco all over the house. Grout is missing in both bathrooms. There are chips in the fiberglass surround in one bathroom. The list goes on and on. I tried repeatedly to work directly with my Construction ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Mediocre

  • Todd & Jill R.
  • Verified HomeBuyer
  • December 20, 2023
  • Buckeye, AZ

Mediocre for these reasons. Here are some of many after move in. Floors, counters filthy on move in and was promised it would be cleaned during walkthrough. Leaking plumbing after day one. After a month they still have not cleaned all the paint splatter and epoxy globs they left on tile floor. Cracked tile, glass scratches, missing outlet covers, sink drain stoppers not working, obviously out of line can lights… Here is the low down. DelWebb/Pulte is a production builder. They claim quality but supervisors do not do quality control so you are depending on quality sub-contractors they ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Not all that great

  • Gary Richard B.
  • Verified HomeBuyer
  • December 20, 2023
  • Aubrey, TX

Very slow responding to emails. Cracks appearing after just one month. Upon closer look, pieces of wood missing.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Average.No lights were put when we occupied the unit, lights were not there in master bedroom as wells not in other rooms

  • Mukund M.
  • Verified HomeBuyer
  • November 29, 2023
  • Sterling, VA

Painting were not properly If you really want to know then may be you should send some body to see and get detail opinion from people who live in the house.

Total Score 3


Quality 1

Trustworthiness 4

Value 3

Responsiveness 3

Front door and windows not having screens

  • Anonymous
  • Verified HomeBuyer
  • November 28, 2023
  • Hatfield, PA

Had some concerns regarding front door and no one got back to us

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Love my home but…

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • Ponte Vedra, FL

Make sure to stay on top of your construction manager throughout the build process. The quality off the work by the tradesmen is sloppy and the quality of some of the materials is less than would be expected for a home at this price level.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

No highlights! Once we complained enough about all the problems & reached somebody that could get things done (Eric), he was appalled at all the issues & not very happy with Del Webb either!!

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • Okatie, SC

Issues that were supposedly doubled check to work were in fact NOT double checked, or even checked at all. Furnace did not work -somebody failed to turn on the gas. Dishwasher did not work - there was no electrical connection - no whip from unit to electrical source! First time we used the oven it blew up & Del Webb rep had us call warranty department which was going to be a 6 week wait to repair it! A street cleaning water trunk with a 20,000 gallon capacity was told to use our faucets outside as the source for their water supply - can you imagine our water bill of 20K gallons??!! VERY ...

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

On time build

  • Samuel G.
  • Verified HomeBuyer
  • November 21, 2023
  • OCALA, FL

Home was built within time frame promised. Punch list before close not completed so now we are dealing with the warranty people. They have to see eversum itted before they will send the trade out. Frustrating process now.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Good pretense in including us in the building process but it made no difference.

  • Susanne H.
  • Verified HomeBuyer
  • October 25, 2023
  • Okatie, SC

Now I realize I bought an expensive track house. I worry about the future of the Sun City “neighborhood” concept that it was built on. Now the emphasis is on how many homes can be built and how fast. Infrastructure and amenities no longer come first but only after most of the homes have been built. Very disappointed in the Pulte model of Sun City.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3