Del Webb Reviews

Very informative in walking you through the buying process and explaining how the community functions.

The staff - so easy to work with - from the initial call right through to closing my and after : Lisa wink- Tom Strausbaugh - the design crew and title company

The on-site managing engineer was dependable and very responsive. The quality of the workmanship was average at best. The options available for our townhouse are not clear and are confusing. We were disappointed by Pulte’s omissions/exclusions for our unit. There was a sense of “nickeling and diming” throughout the design process. We considered taking a small mortgage (for about 20% of the purchase price) and were very disappointed in the Pulte Mortgage people and the process. Ultimately, we terminated the application and paid cash for the townhouse. We bought a condo townhouse in Roseland years ago and had a good experience throughout the building and completion of our unit. This experience was our baseline for comparison to Pulte. ... More

There is no way you can make a mistake purchasing a Del Webb home no matter how hard you try. With the number of retirees in the U.S. each year looking for a nice place to live you will always be ahead of the game and will never be without equity in your home.

It’s a very nice community! With new homes there are always issues and I feel they should address some of them sooner than eleven months!

jamie was a treat to work with as was bill, the oulte salesman

Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have developed, including; washout of part of property from rain, trees planted to early without finished yard and irrigation, and many smaller fixes still pending (28 days from closing). After close of escrow, Issues are to be submitted to customer service via on-line rather than direct contact. still waiting for answers rather than an automatic systems response. ... More

It has been working out well!

We did our walk thru and the place was a mess and was told they would do a final clean. Pointed out several issues inside and outside of the house. Received a text 3 days later that everything was fixed and we could move in. I am out of state so I did not come back for 3 weeks. When I arrived w truckloads of items to move in the majority of the walk thru stuff had not been complete and the house was filthy. The superintendent did get most items fixed in next 2 days but I should of never had to delay my move in or call people to come fix and clean. I am still trying to get the last few items fixed and no one will return my call. My confidence level of the quality of this home is very limited based on the lack of cleanliness and quality in presentation of the house. It is very obvious in this market that Pulte/Del Webb is trying to capture as much profit and putting quality secondary. ... More

Very upset about no wall or gate for service door in the garage. Why even offer it. I would’ve never ordered it waste of time and money .

Good construction manager and superintendent! Average and sloppy subcontractors. Good follow up and correction of building flaws and imperfections created by subcontractors.

Run!!!! Don’t buy from Pulte Homes as they were awful to work with! Everything from yard to doors- painting poor - Sheetrock poor; just an awful experience!! And they make you feel like you should just accept the their poor workmanship!

We are a satisfied customer.

Be careful and get involved. Trust but verify. Not all supervisors are the same and some don’t supervise until after something happens. Some talk good, but when it comes to delivery well it is another story. Sales need to listen to the customer.

I lived in a Del Webb home in the Las Vegas area for over 20 years. I love the Webb homes for build quality and long-term investment and active life style living . From sales to closing, and aftercare offered, I'm extremely happy with my choice.

We were very impressed with the whole experience!

Very good quality home but a lot of construction related problems which need to be resolved.

Other then the length of time to build the house the entire process was great. The quality is top notch and the value of my home should only increase with time. My relationship with the builder's team was very good throughout the whole process.

As with all new homes, there will be some issues to work through; however, my building supervisor, Cody, was very responsive and made sure my issues were resolved and I was happy.

My sales rep Pete kept us informed on the purchase and building process in a professional and timely manner

The initial experience was pleasant however things quickly deteriorated right before closing. Issues with Pulte Mortgage, items not fixed that was noted during final walkthrough. We had an issue with the electrical outlets not working in the island and it took many follow up and escalated calls to get it resolved. Broken promises made by Pulte customer service manager and sales manager was no where to be found. No one wanted to take ownership and resolve the issue. As a customer, I shouldn’t have to be the one chasing. Several neighbors provided similar experiences.

Sales, building people were great. The mortgage people were also good to work with. But the underwriter for the mortgage was a big sxxxx ox bxxxx. I would never deal with Del Webb or Pulte for a mortgage or any other products again.

Communication,And willingness Of sales agent and construction superintendent to resolve issues In a timely manner. The building process was efficient and timely. However the closing was a nightmare

Great neighborhood and thoughtful folks from sales office to builder representatives.

Very happy with the home