Del Webb Reviews

Pulte (Del Web) is our 4th new builder in California, All 4 were “production” / “track” homes. Of the 4, Pulte falls short, with the buying experience, the construction and its customer service.

I was promised alot when I bought this home in the area of "White glove" service. I never got anything close to that. Although the positive is I confident I have a very well built home, I was treating more like I was lucky to have it rather than Del Webb was lucky to have me buy it. My construction manager only called me once, and I am 3 months in and have yet to have anyone get back to me for 30 day inspection.

It seems Pulti home was rushing to hand over the house and finished their work with many issues. It's really a nightmare now to get hold of them and resolved the issues.

Very anxious to sell property but have been over selling and unable to address issues in a timely manner. Feel they are using many unqualified people for labor. House was dirty at closing.

They are not flexible, and so far, do not follow through on making things right.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

I think that the builder can do better.

Customer service is lacking in too many operational areas. Who is im charge, supervising operations??

I would like to start off by saying the sales team is Awesome! I watched my home build from day one to closing witched took almost 16 months. From the start I was disappointed with the quality if wood used to frame the home. Numerus twisted, cracked, and warped studs. The concreate driveway had to be redone and is now worse than the original. The most disappointing part of the construction is the finishing work of the home. There are too many detailed issues inside the home to list here. The subcontractors have hired less than competent/unskilled personnel to completed even the simplest work correctly the first time or second time. I feel Pulte field superintendents want the homes to be the best as possible but are stretched too thin with too many homes to complete along with the poor work of subcontractors are causing the lack of consistent quality. I have been in my home just over 2 months and have submitted multiple warranty tickets in the Pulte system and have yet to any of the repairs completed. Most of the tickets submitted are issues that should have been done prior to closing. If I had to do this again, I would not have purchased a new Pulte home. I am here now and will enjoy the Sun City community!! ... More

Kitchen cabinets, Kitchen quartz, floors, tile in bathrooms beautiful. Paint and trim finishes terrible. I'm sure we will need to repaint the entire house. Fingers crossed they repair our wood finishes, baseboards, crown, etc.

We have had issues with various items in home and we get no responses to emails and no action taken to correct issues. Terrible customer service

Kenny and Andrew are excellent and know what they are doing . Unfortunately their communication is below standards . Every step of the way the wrong materials were used and had to be done over . Wrong counters , sinks , backsplash , toilet .

Mediocre construction and responsiveness overall.

very poor repair service wont return calls

Lots of surprise cost that are NOT included and NOT disclosed until you are in home. Once you close you will never hear from anyone. Warranty issues left for months...still waiting! Wrong info and no one will take responsibility. Original Sales Gal was great and then moved.....

Quality control definitely needs to be improved. I became the defacto project manager inspecting the house and identifying all of the issues needed to be corrected. I closed on the house even though the refrigerator needed to be replaced, the sink was defective, and the rear lawn was partially dead. Multiple instances of paint were left all over the floor (that were addressed prior to close). However, the kitchen shelves were not cleaned nor were the top of the windows. After previously building four homes, it was obvious to me that the entire construction staff rushes to get the job done without proper time, oversight and attention to quality. ... More

This is our 2nd Pulte home in Del Webb. The 1st one closed 11/20. This one code 5/22. Quality has declined significantly! We have almost 100 items on our punch list. 2 months after closing there are still over 50 open items. Also, Pulte title people were extremely difficult to deal with!

I feel this is a quality home but they closed too early there were a lot of things not finished or not cleaned properly

I love my home don't get me wrong. The quality of workmanship is gone. I've been here for 2 months & my cabinets have fallen apart. The concrete front porch is cracked so badly that it needed to replaced before I moved in. Filling the broken chunks of concrete makes both the front porch & back patio look cheap & worn out. For how much this house cost, everything should have been perfect. I can't believe some things passed their inspection because they didn't pass mine--like crooked window trim, missing paint or paint where it shouldn't be (like on windows). Also what's shown in the model is not what you get. The models need to be updated to reflect included product availability. ... More

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

While we give low marks for responsiveness in general this should NOT be a reflection of our project manager how was excellent

Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.

My experience with the sales agent was not a happy experience. Many times agent was unresponsive to calls or e-mails

Felt there was a good deal of misinformation right from buying process & through building process. Fell strongly that overall finishes could be a LOT better. At 80 yrs old, I am not getting down on the floor to clean & scape areas that should have been done for me.

Disappointed with the number of things that needed to be corrected. Instead of being addressed by builder, the home buyer needed to identify these issues and then follow-up with builder to see if they have been addresses.