Del Webb Reviews

From the sales experience to the build and closing was a seamless well coordinated experience. The whole team was professional and excellent at their respective jobs. If your looking for a 55+ community with great amenities and a very active social life you can not go wrong with Del Webb at River Lights in Wilmington, NC

Delay in response. Don’t like music for new home builders to follow up

Excellent, immediate response to us from Joey Simpson re numerous important repairs. Contractor installers not getting it right the first time by far the greatest of issues!

The coordination between the teams has been great. The sales, building and after closing care worked well together to help achieve the intended outcomes.

Beautiful community; quick build, settled on time; lots of amenities with HOA fee; neat app lets you place furniture & manage your interior before you move in.

I did not live in the area during my home construction and because of the Pandemic, it was basically designed virtually. My builder was aware of my inability to travel and communicated with me throughout the process. He also took photographs of the house during different stages of the production. He answered all of my questions and provided detailed explanations, especially when I seemed confused. Apparently, there was a shortage of appliances because of the Pandemic and my builder offered to substitute any that were not readily available. After hearing my displeasure with the substitutions, he contacted the vendors and all of my appliances originally selected, were installed before closing. I could not have asked for a better experience working with my builder during the construction of my beautiful home. ... More

It takes time to settle in and evaluate the home with what needs work and what you enjoy most about it. I have been fortunate to live in several new homes in the past and can’t help but to compare workmanship. I am very happy with my new place and it already feels like home!

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

The overall home buying process was easy and simple. My complaint is that the landscaping at the back of the house was incomplete and looks terrible. Complaints to the HOA have not been productive. If Del Webb/Pulte would respond in a positive way to improve the landscaping, that would be appreciated.

No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.

Over all the house is good it just seems that after closing things take for ever to happen Are builder Tim turned in a cabinet that had a crack in it to be replaced that has been app. five weeks ago still nothing and then there is the landscapers and sprinkler people that do the worst work i have ever seen. The quality of paint we were able to select from was very poor unable to wash any of it.

Good workmanship. Great design. Quality appliances.

Overall great value for the money!

Great quality home and completed on time

We were updated though out the process and the issues taken care of.

Quality is gone… everything is rushed… and attending to errors and construction issues is an uphill battle!

Beware. Tape all of your conversations with all people associated with your transaction from first meeting to Close of Escrow. Most of the people are not trustworthy. Workmanship is poor. No attention to detail. Document everything.

The team at Del Webb are wonderful! Attention to detail is very impressive! The amount of space and design is just great! I would highly recommend!

I was not happy with the way the my house was done. Painting was sloppy both on the inside and outside. Light fixtures were poorly done. Bathrooms walls are uneven and the fan sounds like a truck when turned on. On a windy day, the kitchen vent makes a flapping sound. Calls made were usually just lip service with no response to fix the problems

Communication during construction was great.

Our Field Manager in Del Webb, Andres Ceja, was amazing. After closing, minor defects are normal. So many new parts and vendors to the home. Andres was the guy that we could depend on for support. Without his attention, it would have been a very different experience. Top notch, warm and genuine. not many guys like him around in the industry.

We love the design of our home. However, communication and quality of workmanship was lacking. Personnel changes during our build led to temporary staffing and issues did not get resolved satisfactorily.

Check everything during the build process, the subs are only concerned about getting to the next job and not getting it done right.

We would do it all over again

I was surprised as to the poor quality of the materials they used to build these expensive units. The contractors they used are also very sloppy. They leave construction materials (e.g. joint compound) in various places without cleaning it up. Many of the MDF boards used as trim had noticeable visible defects that were never fixed. It just seemed to me that Pulte cut corners to save money, which was very surprising to me since I've seen great quality of workmanship in other Pulte homes in other developments. Everything in this community operates very slow, from the elevators, to the garage doors, to the gates. They operate as if they were as old as the average person that lives here. I hope that my opinion changes as time goes on, but for now, my rating is an average 3 stars. ... More