Del Webb Reviews

Del Webb build a quality complex right where we needed it

They are a great builder and did respond to the MANY errors & back ordered product that were missing from our home.

there are design flaws. The door to the balcony should have been a sliding door. The central island in the kitchen is big relative to the size of the kitchen. The second bathroom should have had a sliding bathdoor option. The large closet in the back of master room has no air vent and is stuff when the doors are closrd.

Communication wasn’t great, and response to issues wasn’t all that good

Rick was honest and upfront with me at all times. Kept me up to date and despite the late arrival of the Trusses, I feel they moved everything along at good pace. Its a very well built home.

Quality build in a master planned community.

Had to have many things repaired

Great experience made easy by the professional people I had contact with.

Customer Service has been superb throughout the buying and move-in experiences.

Overall I am satisfied with the home, but was frustrated through the process, the contact was delayed from what i could determine was scheduling subs, still have some minor open issues which required constant follow up. Project manager was apologetic and tried to accommodate me, so wasn't sure where the roadblock was. Then to top it off, due to changes in closing by Pulte, I was assessed a higher transfer fee by the homeowner association, which caused me to accommodate a $30 change for their failure, which meant re-issuing final electronic payments or they were going to delay again.

Some of the issues seem to occur because of non professional workers. For example, I am still using a tooth pick to get white paint out of the crevices of my Vinyl Flooring. I had to have a plumber come out for the 3rd time to find out why commode in guess bathroom was not flushing properly. Sprinkler system programed, but was not responding to its pre programed status.

Buying this home was a great experience for me. I never felt rushed and each decision from doors to floor, from colors to cupboards was mine to make. I loved it! I haven't worked with any other company that treated me so well.

THEY THEY GIVE YOU A QUALITY PRODUCT

Very good experience and very helpful

If you want something extra you have to PAY FOR IT

Very good experience end to end. It is important to have reasonable expectation. They allow customization but this is mass produced housing of good and more than sufficient quality

They deliver a very good home. The quality and condition of the home was beyond my expectations

Our realtor did nothing to help us negotiate with the builder. Our building supervisor was horrible. We had to get management involved. Once management was involved the move went much smoother. The painting and finish work are not very good. We are having our house repainted.

This really was one of the best home buying experiences I have had! Concerns/ questions were addressed promptly and accurately The builder went above and beyond. My sales person was wonderful and everyone on the property absolutely delightful. I felt like I was home before I ever moved in!

We were so impressed with our experience buying a home at Dell Webb. Our PM Mike was incredible. So helpful and responsive.

Everyone I dealt with, from the Sales Team to the Home Walk-Thru Team were friendly, knowledgeable, professional and helpful. Thank you for providing such a positive experience.

Our home in Buckeye Festival was built with two A/C. It in Florence they put one. Excuse was unsatisfactory. The Journey has a better system that the Voyage. I feel a mistake was made using old floor plans to build them in Florence and Buckeye builds with newer plans because two A/C are needed. VP for Arizona Jermey is useless and that’s the reputation he has from others that have gone to him with issues. They never provided me a letter from Pulte engineer saying the difference between Buckeye and Florence and why. Also why was this house not upgraded like Journey system? Think a mistake made and they covered it up for me and other customers. ... More

Home build has been great.. very satisfied

Building a home is a major undertaking. It is important to establish relationships with all involved upfront and ensure effective, close loop communication with all involved. It is not an issue free process, but any issue can be resolved when everyone is working towards the same goal. I am pleased with my home and have established the necessary relationships to ensure issues that may arise after closing will be addressed. The entire team was very customer focused.

We love the area and the comradery with our neighbors, that is a plus. We are not satisfied with Pulte and the whole process of getting to our home. It has nothing to do with the people we have had some great individuals along the way helping us, however, the corporation is a company and in my opinion, is not connected to their customers. Something as little as having a plumber come to the house a day before closing to unclog the pipes to the sewer. They don't do this and it causes all the construction residue on the pipes to return to the house and cause a big problem once you move in, that does not have to be that way. The fact that you have to have the same floor throughout the house, even though you may be willing to pay more. We got stuck with some appliances that we didn't want because the person was not clear and gave us price, not color, the fact that you have to decide on thousands of dollars of upgrades in 2 hours. There are many issues, but as I said before is a corporation and they only see the $$$$ sign. ... More