Del Webb Reviews

The closing company did not pay the Property Taxes, SID or HOA nearly 2 months after closing and only paid them after we relentlessly inquired. We were in fear of a Property lien. I would stay away from Del Web title company.

We closed on our house six weeks ago. We continue to find many small workmanship issues with painting, molding fit, tile grout, and paint splatters on the floor. There is a significant issue with the heating system on the second floor which hasn’t been completely addressed (we spent an extra $4200 to have this installed.). Our floor in the kitchen area started to buckle and we discovered that the drain pipe in the knee wall behind the island was broken and dirty water has been leaking since we’ve been in. Our customer care rep Ralph is very responsive and is trying to get these issues addressed but quite frankly the builder isn’t interested in quality workmanship and the crews working building the units are not being supervised sufficiently. For instance - the plumber that fixed our broken pipe told us that this was the third repair like this that he’s had to do in the development. A third party should immediately be brought in to inspect the quality of the ongoing work - Pulte construction management is under too much pressure to get the units built. ... More

A builder is only as good as the subcontractors he selects and employs. The HVAC, paint, and tile contractors were marginal. The HVAC location was part of our original contract, which the HVAC contractor didn't read and installed HVAC incorrectly, which took three months to get right. There are numerous examples of wall paint overspray on the hardwood floors and tile. Cabinetry is damaged and lacks proper finishing molding which we are still waiting on. Also waiting on a garage door. The door hardware doesn't fit properly. The tile and grout in our $10000 upgraded bathroom was unacceptable and poor quality, yet Field Manager Richy T refused to fix it properly - the two options he offered were unacceptable and would have caused further damage to the tile and structure. ... More

1: Through out the construction, no responses from the construction manager when we asked for updates and concerns. 2: Rescheduled 2 times for Closing because of their lack of coordination, timiming of completion and scheduling. 3: Staying in the hotel for 21 days because of their scheduling mistake caused us to incur into unexpected expenses. Yet, no one seems to care. Just blame COVID.

I would not build another home with Pulte. I love my new house and glad I did it, but I would not do it again

Because corporate headquarters puts ridiculous deadlines in completing homes, homes are closed prior to having the houses fully completed (e.g. gutters are installed after closing, appliances may not be in house)

I am very disappointed in the overall quality of the workmanship as well as the lack of sufficient energy saving materials. The lack of sufficient insulation in the walls and ceiling is very noticeable to a person moving from California where energy saving materials such as thick insulation are required and have been for years. The builder seemed to focus on building houses that save them money while charging customers a premium for the Del Webb name and lifestyle. Also the communication with Pulte throughout the building process was poor as most of my information about the building progress and issues to address were the result of texts from my neighbor or phone calls from my brother, a contractor, who made a site visit. ... More

Ensure ALL issues are resolved BEFORE CLOSING.. walk thru weekly if possible near the end of the build and insist that all is resolved. Look at EVERYTHING meaning open cabinets, drawers, look at finishes, etc

Have been in home since September 10th...still waiting on towel bar in master!!!!... several repair items.... still waiting on response!!!!

While we are really enjoying and loving the Del Webb community unfortunately the home building experience was less than desirable. Structurally we have a well built home but the quality of finishing materials and workmanship was so subpar that it made the entire experience stressful and unpleasant. When you are paying top dollar pricing you expect to receive top quality and unfortunately that was not the case. The line “this is not a custom build home” was used way too much and frankly I suggest you all come up with an alternative reason for workmanship that is not in line with the price of the homes. Overall we are happy with our home. ... More

All in all it’s a satisfactory transition I moved here from Northern California to Mesquite the area is nice the people of been wonderful my only issue is is that with the Del Webb folks it takes a while for them to respond back to any issues that you have one that I experienced was my hot water heater I never heard back from anybody still working on it

Since the purchase poor customer experience - non-responsive - outstanding issues have not been resolved since the initial walk-thru and remain today.

We would never purchase Pulte again. The finish work is Terrible. Lots of damage. The house was treated like garbage. We are living with permanent damage to floors and sinks, windows that are not straight, imoroperly mounted doors,, etc.

They try to cut too many corners. Quality control is poor.

Overall construction is very good but "standard options" should be much better at this price point. Quick examples; you shouldn't have to pay extra to get interior window trim and 5" baseboards; carpet padding should be much better; and garage doors should be insulated instead of single layer sheet metal. We tried to keep upgrades to a minimum because the many of the prices are just ridiculous, but it still took more than $100K to turn the standard house they offer into a house we wanted but could still afford. We did our "final walkthrough" the morning of closing because they were still trying to finish projects which should have been completed the week before. We should have just delayed the closing because getting final fixes to the issues we found during and before that walkthrough has taken more than six weeks. ... More

Covid effected many things

A lot of Small Disrepancies Within the Interior that Needs to be Fixed.

Great neighborhood and thoughtful folks from sales office to builder representatives.

They call the walk through a celabration but it was anything but a celebration. The walk through should be when the home is 99% complete, but there was several things that needed to be addressed. The day we got our keys was another disappointment. We were supposed to get keys at 1 pm, then it was changed to 3 pm, finally at 5 pm we got keys and it was the end of the day and the construction manager was ready to go home. We told them to take there time, because we were not on a time schedule. We just wanted a finished home that was clean. When we came back the next day the floor looked terrible it had grout haze everywhere. There was sheetrock dust on top of the trim work and electrical cover plates. You could see the sheetrock seams on the ceiling, I had to vacuum the entire house, there are several dings on the trim work. ... More

Delay in response. Don’t like music for new home builders to follow up

Had to have many things repaired

Overall I am satisfied with the home, but was frustrated through the process, the contact was delayed from what i could determine was scheduling subs, still have some minor open issues which required constant follow up. Project manager was apologetic and tried to accommodate me, so wasn't sure where the roadblock was. Then to top it off, due to changes in closing by Pulte, I was assessed a higher transfer fee by the homeowner association, which caused me to accommodate a $30 change for their failure, which meant re-issuing final electronic payments or they were going to delay again.

Some of the issues seem to occur because of non professional workers. For example, I am still using a tooth pick to get white paint out of the crevices of my Vinyl Flooring. I had to have a plumber come out for the 3rd time to find out why commode in guess bathroom was not flushing properly. Sprinkler system programed, but was not responding to its pre programed status.

My field manager resigned a few days before my closing . Major issues like installing my sliding glass door was left till right before my closing. I left to go to my closing with many unresolved issues. My sod was dried up . My outside shutters still are not on and my shower glass was installed after the closing . My dishwasher was installed 2 week after the closing My shelf in the closet collapsed the day I moved in and the bracket hit the drywall and left a hole in it .The new assigned field manager took care of the closet disaster and hooked up my dryer so I could use it He did the best he could under the circumstances . I still have not received my trim package on my microwave and my front yard has a sick looking magnolia tree . I am discouraged and disappointed one month after moving in to my Pulte home ... More

The choice of building crew was disappointing. The installation of several items are sloppy, rushed and below par. The quality of certain material and products were not as good as expected.