Del Webb Reviews

Not a pleasant experience at all! We felt exploited and taken advantage of at almost every turn.

We bought the Sanctuary model in Dove Mountain and we had very limited choices in interior selections. If you are buying in Arizona, ask to use the Phoenix Design Center which apparently has more choices. The closets, laundry room and pantry are very basic. Many people in Dove Mountain had to do modifications after they moved in, Pulte uses material that maximizes profit such as compressed paper for door jambs, the paint choices are virtually non-existent.The community is great and friendly which is why we chose Dove Mountain. But for the price, we really expected better quality.

HOA Mgr does not answer emails or phone and home punch items still not fixed.

What became clear to me during the building process is that Pulte is trying to build too many homes too quickly. Quality of workmanship is very poor and all installed kitchen appliances had issues. Their warrantly mostly ensures that issues are corrected, but what a pain. For the money paid, especially for upgrades, the work should be done correctly the first time.

The development is well planned with lots of landscaping, walking paths, nature trails and friendly people and the weather is great!

There seems to be a lack of communication between all parties involved representing Pulte Homes and Del Webb I feel that there should be better communication amongst the party so that when an owner Moves In they don't have to stress about visitors entering the gate parking stickers things like that and my initial experience with the HOA representative has been quite negative do to her lack of response

Good floor plans, great field agents trying to do the best they can with overworked, under trained tradesmen (esp. painters and drywallers) Electrical layout doesn't make sense.

Take more time with taking care of the details.

Repairs are done fast.

From the sales office to our experience during the building process our expectations from a company with such a good reputation as Del Webb were not met. The Del Webb name carries a lot of weight but our personal experience from the sales office to the construction process was fraught with disappointments and a lukewarm response to our issues. There seems to be a rush to sell home sites and to proceed with the development of the community but if you experience an issue that requires an individualized response, you may be out of luck. To summarize...buyer beware.

After walk thru and signing off, we walked out of house and noticed the garage door was damaged on the inside. The reviewing agent hadn't noticed it either and said that it wasn't a problem that he would see that it was fixed. No one has called about fixing the door since we closed in July. The agent we dealt with has been transferred. Is Del Web going to stand behind this promise? We have emails with a picture from the agent saying that it would be fixed. We are not able to move in yet, but the agent had our email and cell phone to pass on to who ever was in charge to fix the door. We are not happy. ... More

The quality of the craftsmanship on things that show (Tile, cabinets, appliances , etc) disappointing.

I expected more quality, better communication, and no passing the blame. Generally not happy.

First, only the good stuff. The community is beautiful. The pool and clubhouse is magnificent. The people we have met are friendly and helpful. Now, for the not so good stuff. If you think you are coming to this community for no maintenance, please know that issues with landscaping (weed control, irrigation changes for pools, etc.) are not being tended to as many homeowners here expected. We’ve only been here a few months, but this has been an issue. Workmanship is standard and responsiveness to warranty issues is standard except for the landscaping issues; hence the two stars.

From contract to closing process was smooth and easy. Sales Rep was fantastic! He knows the business well. A lil more attention to detail by the different trades during construction could have eliminated a lot of warranty work that is now being completed. The cleaning crew before closing was disappointing.

We've only been in our house for now 45 days. We love the overall set up for the house but there have been issues. To Del Webb's credit it seems they are trying to resolve the remaining items we have as respects construction errors. However, we seem to find more errors or stuff not working each week. These are not major items (a faulty electrical plug and an obstruction in the wall for flat screen) but they are annoying and makes you wonder what else is hiding behind a wall. I'm sure they will ultimately get corrected but your fast track process and quality control could be better. You're design for the floor electrical outlet outlet could also be better. It's a grounded plug outlet but it's not deep enough to accept a plug. The cover will not close and must be left off once a plug is inserted. We're still waiting on a replacement door for the lanai (2 months) along with 2 replacement draws for some cabinets we were promised. We still don't even have a registration code for the neighborhood HOA portal. We were told we would receive it within 30 days (also now at 45 days). ... More

Our home is very nice - but leaving a dirt square by our front door is very disappointing. It wouldn’t have taken very much to cement our front patio since there is a cement walkway RIGHT NEXT TO IT that leads to our front door. The pony wall that surrounds the dirt area is attached to the house, therefore it is “part” of the house. We feel the house is not finished.

Pulte Homes comes across as a cookie cutter homebuilder instead of a customized to fit your need

In hind sight we would've gotten a realtor to help oversee construction and negotiate. Pulte sales and other staff friendly on the plus side. Location and neighborhood, amenities are great but finishing workmanship not so much The project manager was great and in constant contact but it is more an issue with the sub contractors lacking quality workmanship. For the price you pay we would expect more attention to the finishes, We feel Del Webb has gotten greedy in what they offer for the price. So many things are "upgrades' that really should be included in basic price. In the end still mostly displeased with a lot of the trim, doors and some of the drywall and paint finishing. ... More

Lots of discrepancies not paid attention to; broken tile, upgraded bath tub damaged, upgraded front door paint coming off and other discrepancies, which am waiting to be resolved soon.

Patio roof area is a single sheet of roll roofing. No insulation in garage. Run gallons of water to get hot water in kitchen, tankless heater not designed for whole house.

The community here is wonderful. The environment is beautiful, and amenities unsurpassed. Be aware that there are multiple quality of work issues that can be remedied, but you will need to be persistent and patient. I am seeing intentional effort to resolve these issues; however, there are more than one project that will be extensive and have still not been initiated. Also, I would advise potential buyers to check the reviews and references of their Pulte real estate agent. Choose only from those with excellent ratings. It will greatly influence your buying experience.

I understand they have changed the 10 year warranty to now homeowners have to pay labor on the products. Del Webb has been a disappointment in several ways unfortunately. I don’t see how these surveys matter I don’t believe Pulte really cares!

The overall quality of the homes is good, there were a lot of details that needed to be revisited and could have been done better the first time around.

Make sure you hire a realtor and a third party home inspector.