Del Webb Reviews

This was our first-time building. As we raised our concerns, our field manager pretty much consistently dismissed us and didn't address the issues. The landscaping was unacceptable for many reasons-didn't matter that we weren't satisfied. To be fair the Warranty department is great, responsive in a timely manner, and motivated to correct the issues.

There were numerous items to be handled at settlement . We did not move in until 6 weeks after settlement. Numerous no shows from vendors. I assure you if you do not settle they will be handled immediately . We are finally getting some progress .

Careful about packages changing and not being notified. We now have a stove and two toilets that were down graded by someone? And never told. That is not what we paid for.

should be able to pick things like lighting etc. when having a house built especially for the prices.

Be careful and get involved. Trust but verify. Not all supervisors are the same and some don’t supervise until after something happens. Some talk good, but when it comes to delivery well it is another story. Sales need to listen to the customer.

Of the more than 15 new homes we have built or purchased, this has been the worst experience. There is no pride of workmanship, quality is terrible and response to issues has been poor.

Poor quality materials and workmanship.

Buyers beware about customer service after closing, I am still waiting for my cracked in owner suit bathroom mirror that need it to be replaced since March 3,2021 till today, May 25 it has been one very frustrated dealing. Many calls with no returned call from them. No Show couple of times and yet no one seems to care about it, you have no recourse and no one helping you to solve it including my field manager ignore my called, the RESPONSIVENESS TO ISSUES is NONE EXISTENCE

Niki was a great help. We’ve been here for two months now and the French Doors have never been installed. They arrived yesterday and were supposed to have been built in the house. The dishwasher was here but never installed. So many issues!

There were a few things that we thought could be custom - the answer was always NO. We moved in with items remaining to be done - we have been here 5 weeks now and items are still waiting to be done. We were nice and didn't bother with any escrow - that was a mistake. For a high end builder, these homes are surely NOT high end. We have gone to a few meet & greets and all we hear is other homeowners with similar complaints. Some for almost a year now.

I’m disappointed with the house. Happy with the great neighbors. Don’t know if I’d do it again.

Builders need to pat More attention to details.

The workmanship, materials and responsiveness were all shoddy. We still have many issues that have not been corrected nearly 2 months after closing. We are not happy and frankly if we could go back we would purchase from a different builder.

They’re quick to fix little mistakes. But it takes more than 30 days to fix their big ones and still waiting!! Every Monday I text the foreman asking when will the hole in the wall will be fixed? I’m told he’s confirming with the drywall company to fix the gap. To me this is not a gap it’s a hole! When they built my house they forgot the crown molding. So after having to come back in and add the crown molding they laid the molding on top of the vent going into the guest bedroom. Not acceptable so they replaced the vent with a smaller one now leaving a hole. It seems like they can’t figure out how to fix this problem. Next the gaps on the floor going into the guest restroom and the washroom. First I was told that’s the way they should be. But then was told going to make sure. So a threshold was placed on top of the gaps. Again not acceptable! If you step on the threshold you’ll hear a crack sound. This is because of the gaps underneath. Now I’m waiting for them to come and fix that. ... More

Everything from a refrigerator that was installed incorrectly and rattled, to a furnace that was wired incorrectly and was cycling thru with the fan not turning on. There was a dryer vent issue, lock issue and dripping faucet that is on its second service call. I’m not breaking these things, they came broken.

every detail must be inspected, poor workmanship

We would have to tell them to buy somewhere else

Used inexperienced trades. We were at the site each day and saw firsthand how and who was doing the work. The interior work was not completed by experienced contractors in most cases. This was proven correct by the number of times we had to have repairs done.

Designs offered are irregular mix of impractical and unsafe options for older residents; schedule and cost-controlling focus appears prominent with zero quality control inspections prior to house delivery

Every house I see in Sun City has a rain sensor with a bracket on their gutter. When I looked for mine it is sitting in my gutter. So I am thinking why would someone just put my rain sensor in my gutter instead of using a bracket like everyone else? It did not fall there someone had to do that instead of doing it right. That is my reason for the low rating.

This builder is the best, but covid affected everything...not the builder's fault

The house and the construction people are solid. Minor issues have been resolved within a reasonable timeframe.

Painful process but nice home. My next move will be either to live under a bridge or the cemetery.

Our experience with Pulte Mortgage was horrible. We had to keep supplying the same info and the new info could have been requested much earlier. We did not close on our closing date bc of trying to get info that should have been requested much earlier than the week of Christmas when many offices were closed. We were very stressed! It was a trying experience.

We had poor communication throughout the process with our salesman, Todd. Knowing my husband and I lived two different directions, 300 and 400 miles from our new home, he didn’t tell us we would have to return within 3 weeks of deciding to buy. He didn’t always answer questions about the meetings scheduled through the process. However, it is a very beautiful, good quality home. We especially enjoyed working with Brooke, the construction manager. The workers in our neighborhood seem friendly and respectful as well.