Del Webb Reviews

Too many delays in the build process. Changes in building personnel made for a stressful experience.

Bring your own realtor when dealing with Del Webb. My construction manager was fabulous but the work done by the subs was less than good.

I noticed a price discrepancy the day before closing. Rita responded quickly to send an amendment to Pulte Mortgage with a significant credit to my closing costs.

Our project manger, (builder) was excellent and kept us well informed as to the progression of the construction of the house. He was honest and timely in responding to our questions. Our salesperson was helpful in the beginning but was not good as the build progressed. He did not respond to emails, texts, or phone calls on numerous occasions. This happened many times. There were mistakes made on things we added and changed. We were very disappointed with him. Our realtor said she would never refer anyone to him again. We were also disappointed in the lady who was our design consultant. She cut our three hour time period short because of a personal matter she wanted to take care of. Our decisions were made very quickly. I tried to change something several days later regarding the model of the gas range and she would not let me do it. This was a minor change from having the controls at the top of the range to having the controls at the front of the range. Our lot had not even been graded yet but she would not let us make the change. ... More

I have been in the house for five weeks and no one has fixed the items that needed attention. The sod was finally laid down but needs to be finished. We still have kitchen doors that need adjusting. Some 0ther items need attention. I do not have the name or contact information for the person who can make this happen. This is very frustrating.

Great Home except 30-Day warranty issues need to be addressed in a timely manner. Too long to verify and eventually execute fixes. I realize lots of homes being done now and Labor shortages contribute to this but Co. needs to increase Labor Force to take care of these issues. You pay half a million dollars for a home you should expect discrepancies to be fixed in a timely manner.

After meeting with construction manager, the only time we heard from him is when we brought up a concern. His replies were curt.

This house is a very expensive builders grade house. The cabinets are not wood, the vanities have NO drawers-they are just boxes, the island has one pull out per section, the sink sounds like tin, the supply lines and valves are plastic, all the closets have wire shelving, including the pantry, and to have upgraded appliances you pay a fortune. You need to purchase your own hand held showers, your own cabinets for the bathrooms, extra towel bars, etc. Am I glad I moved here...yes. I needed to move. But be aware that you are not purchasing quality...

Prior to purchase; We understood that " kitchen layout upgrade" meant upgraded appliances. We were disappointed with Whirlpool appliances. We were told at settlement walk through that humidifier is not included it is an option. We were not offered humidifier option. After settlement: The politeness disappeared overnight. Custome care managment became argumentative. Made us feel as if we were knit picking.

Pulte Homes rushed the complete the house in order to close before the end of the year. We feel that the quality of the craftmanship and materials used were compromised in order to achieve that goal. There are issues with the quality of the painting and baseboards to the installation of appliances. The Pulte team has been responsive in correcting these problems, however the reason we purchased a new construction home was to avoid having a long list to things that needed to be fixed or replaced.

Our overall experience with Del Webb/Pulte has been good. During the building process we were kept informed on the progress. However, they refused to make any changes, no matter how minor, even if it was easier and a more straight forward procedure. Selection of finish options was limited and basic. The kitchen cabinets from the new supplier are built very nicely, but installation fit and finish is sloppy with nail holes and joints not caulked. Several drawer slides weren't installed correctly, and the drawers pulled right out of the cabinet. Painting was sloppy with paint spots left on the floor, trim, and weatherstripping. Caulking around bath fixtures was sloppy and overly thick. We currently working with Pulte to get these concerns addressed. ... More

We had built with Pulte in the past so we felt like the experience would be positive. However, we felt SO nickled and dimed this time. The house was overpriced for the quality of materials used. I feel like I bought a $650,000 starter home. Upgrades (and you needed a lot to make it feel like a decent house) were SO overpriced -- $500 for a faucet I can get at Lowes for $200? Seriously? (When we asked why it was so much more expensive, we were told the labor cost drove the price up. But I think it takes the same amount of time to install a cheap faucet as it does a more expensive one.) We decided to go with builder grade for all light fixtures and faucets because it was actually cheaper to buy better ones and pay someone to install them than to go with the options Pulte offered. We also learned, after we picked our lot and were through quite a bit of buying the process, that the sales person "forgot" that our lot had a $2,000 surcharge because it's on a corner. Surprise. Things like that just made us lose a lot of trust in Pulte. Additionally, the fact that the stairwell to the basement, is simply drywall -- no taping, no sanding. Just rough, crappy looking drywall and particle board stairs. For $650,000, you'd think Pulte could have finished the stairwell. On the bright side, working with Luke during the final phase was a refreshing experience. He was so detail oriented and made sure the house was move-in ready when it came time. And when we've had issues (which have, thankfully, been minor and few), the team that takes care of them have been amazingly responsive. ... More

Except for the upgraded HVAC the quality of our 2023 home is not as good as our original 2007 Del Webb home in SCFestival.

unexplained delays in the building process. post closing responsiveness extremely slow

My builder was very nice, however, I believe he was overloaded with too many houses he managed. He often told me that certain things were complete when they were not. My first closing date was postponed by the property management company and the second closing was delayed because the vanity countertop installed was a straight cabinet and not drop down. The day of closing, my home had construction dust all over the floors and countertops throughout the house. I still have spots of dried paint in my carpet and some type of glue on bathroom tile going from carpeted bedroom and walk in closet. My hot water was none existent in master bathroom and lukewarm elsewhere else due to hot water pipe was connected to cold water. This was just corrected this week (7 weeks post closing) there were 2 small leaks in hot water heater pipes, one was just discovered this week. The A/C had no power cord connected to the condensing unit and electrical wires weren’t connected to it in the power switch box. Several trees and bushes died within 2 weeks after planted due to not being watered. A large portion of sod was dead when installed. There are other various small issues, these are the major ones. My builder told me that the hot water issue was corrected day of closing, obviously this wasn’t true. Post closing, my customer care manager has been very responsive and great to work with. ... More

All steps are down to a science.

We moved here from the west coast where over the years we had purchased several brand new homes so know what to expect and are familiar with the interactions with builders. This home has a nice layout and great neighborhood but the quality of the build is mediocre at best. The house serves its function of giving us shelter and making us comfortable but it comes with sacrifice of a good quality build. If we had to buy again in this region it probably wouldn’t be here. We paid premium price for average house.

Not living up to delivery dates, many delays.

The house was already built so could not get options i would have liked . House should have hose bib in rear standard . The kitchen , master bath , laundry and greatroom very nicey done .

Ask a lot of questions, email everything so you have documentation. Get to site often to verify being done to the specs of your home.

The quality of work is poor. Work was done hastily and for the sake of just being done. No attention given to details. Repair request are sent one after the other. While the responsiveness is commendable it is time consuming and frustrating.

We recently settled in our home and so far love the community. The house is nicely designed, but the finished product has a lot of defects. Still waiting to see how the Pulte team responds to the issues we have identified. We presented them with our 30 day list and should know in about a month what they will and won’t address. My biggest complaint is their response that it is up to our standards. I had to remind them my only frame of reference as to standards come from the workmanship in their model homes. If the work there was right, I expected the same in the home they built for us. I am very hopeful that they will address the items we discussed. ... More

Signed contract in November 2021 and closed December. 2022. Went months without hearing anything. Sometimes felt had no input into what was going on. Salesperson and design person were both very good. Noted lack of agreed upon features and shared them with project manager, but only had them corrected the week of closing. Everything, it seemed, was blamed on supply chain issues. Who knows? Now both project manager and design person are no longer with company. The walk thru with all of the things noted that were to be corrected have now disappeared with the project manager having been released. Overall, we do like the quality of our new home but are concerned about correction of many small things and who to turn to in case of a major problem. ... More

Well, we continue to find things that we believe should not be as that’s not what we paid for. While we do get a response to resolve the issue (not always convenient for us) it’s just seems like lot of issues for a new build.

Our construction manager was amazing. I give a 5 star review to him.he was attentive, personable, and very hard working.