Del Webb Reviews

The front gate system is terrible half the time people can’t get in and then some days there own all day . They are unnamed a lot . The management company is a bit irresponsible and too far away with only a email not a phone number . If there was a true emergency it would be a disaster . Need more resposible people at front gate .

Very poor workmanship. Lots of errors to be corrected, especially for the price!

Our experience was not a good one

Workmanship was good considering. Materials used (wood) was very poor. Luckily I had a good foreman. Extremely disappointed in the landscaping. Lawn need to be graded and it wasn’t. We have nothing but a very bumpy lawn that has numerous low dots where water gathers. It’s been 6 weeks and there are spots that never dry. Very disappointed in the way ithe grad was laid (thrown) down.

I think they build a good solid foundation, but the finishing details are far from decent. Painting, trim work, landscaping should be better for the price you pay. No changes are allowed to be made.

Noticed several issues as soon as we moved in. The toilet bowl leaked, trim was missing from under dishwasher, peep hole improperly installed, hole in ceiling next to a vent, light fell out of ceiling and is hanging by the wires and our doorbell improperly wired. Our sprinkler system has not worked for almost 2 months. Numerous calls and several attempts later and they are still not working. After moving in it was determined that a drainage system needed to be installed so they show up one day without notice and start tearing up my poorly laid sod and install drainage pipes that should have been installed when the house was built. The workers just laid the bushes they dug up on top of the soil wherever they thought they belonged. All this is just the tip of the iceberg. Things like screens pulling out of the Lanai that have holes in them, etc. None of the issues are being addressed because of the Corona virus but there is no reason a repairman couldn't enter the house wearing a mask and gloves to complete the repairs and some of the repairs are outside of the home. If I can safely shop at Publix, sit in a restaurant and have a meal or go for a walk on the beach there is no reason repairs can't be made. Stop using Corona virus as an excuse and start making repairs. The icing on the cake is our club house that was supposed to be completed before we moved in on April 1st is still not finished. Houses are being built by the dozens but repairs can't be completed. Very dissatisfied. . ... More

During sale and construction, we couldn’t get sales consultant or escrow office to give us final amounts owed. Needed escalation to get resolved. Thermostat and Ring doorbells had defects and needed to be replaced. Warranty Center told us they were not covered. Irrigation valve failed and WC advised it was also not covered. All less than 60 days from close of escrow. Seem to be spring loaded to respond that issue is not covered.

UNLESS YOU COMPLAIN ABOUT MESS ON HOMES BEING BUILT NEXT TO YOU NO ONE CARES, YOU NEED TO COMPLAIN AND GET UPSET FOR THEM TO HAVE RESPECT FOR HOMEOWNERS THAT MOVED IN AND HOMES NEXT TO THEM BEING BUILT, MESSY AND DIRTY AND IT DEFINITELY SHOULD BE A BETTER EXPERIENCE!!

When you are trying to make money as a company, you need to cut costs where you can. Pulte does it with labor. There are no craftsmen building the homes, only lower wage laborers. Because of that, there is very little attention to the details. These "production" homes are built to existing code and, in most cases, no more than the minimum acceptable by code. There are some nice features that you can get for an upcharge and some of the materials used are of good quality. The biggest issue I had with the construction of my home was the sloppy work done throughout the house with little attention to detail. Paint, caulk, fit and finish were not up to professional standards. If the minimum wasn't good enough, it wouldn't be the minimum. ... More

Please read all of this. We were so excited to build our new home with Pulte once we chose Del Webb Nocatee. The Sales Representative that helped us (Cynthia) is a great ambassador for your company. She was informative, replied quickly to questions that came up and lead us through the process in a very professional manner. We can't say enough good things about her! The same applies to the person we met with during the Design Meeting when we chose the finishes for the home. She was very good at her job and provided a great experience for us. Where Pulte fell short was during the building process. There was a HUGE lack of oversight by the building managers, and the management over the building managers, to hold the various trades accountable. We were so excited to see the home for "Step 8" of your 10 Step process and we left that day completely deflated and couldn't believe what we got ourselves into. The Construction Manager walked us through the home with a roll of blue tape and a roll of green tape to mark off the areas and items that needed to be fixed and/or repaired. They were also noted on a sheet of paper. I was shocked at the number of items we marked and shocked at the overall poor craftsmanship of the improvements that were not completed in a workman like manner. There were bowed walls, moldings that weren't level and overruns that didn't create right angles at corners, poorly patched holes, a huge open gash in the drywall above the cabinets in the laundry room, walls that hadn't been painted correctly, a massive uneven seam in the kitchen counter top,,,,there is a lot more, the list goes on. It was very apparent the Construction Managers didn't review the poor craftsmanship of the various trades to ensure the work was completed correctly. We were assured the items that were noted during "Step 8" would be fixed before "Steps 9 & 10" the following week. When we returned the follow week for the " Celebration" walkthrough almost all of the tape had been removed from the walls and cabinets and the home was presented to us as if all of the work had been completed to fix the flaws and damaged items. Almost nothing had been fixed including the big open gash in the drywall above the cabinets in the laundry room. Your construction management clearly didn't perform oversight of the various trades you used by not holding them accountable. They obviously didn't review their work otherwise they would have called them back in. My job was to wire in just over $1,200,000 cash at the close. My job wasn't to walk through the house during "Step 8" to tape off an alarming number of construction and improvement deficiencies in EVERY room. The Construction Manager was apologizing profusely during "Steps 8 & 9". Both the Construction and his manager indicated I would be receiving an email to leave a review and asked me not to perform the review until all of the items were fixed. If they were that concerned about the review they should have done their jobs and held the various trades accountable prior to "Step 8". The tail end of your "10 Step" process was troubling. I will never buy another Pulte home again and I will discourage anyone from buying a home built by Pulte. We are still discovering issues 2.5 months after the close. As some of the trades came through to fix items after the close, they shared information about the frustration some of our new neighbors were experiencing as well. You have a serious flaw in your business model and it falls squarely on the construction oversight segment. These folks need some training to provide a better experience for future buyers and to also limit your financial liability. If you've already given them the proper training, you might want to think about getting different people. Future buyers deserve better. Again, Cynthia in sales was great. The person that helped us during the design session was amazing and there is one other person I haven't discussed yet. Vadim is handling all of the post close warranty issues and he has been awesome to work with. His replies are prompt, informative and he is a great asset for your company. Kudos to all 3 of them and you are lucky to have them with your company. They deserve raises. All of the rating reviews would have been 4 and mostly 5 stars if it had not been for the lack of oversight by your construction crew. They really screwed up what should have been a great building process for us. ... More

The model was beautiful but after interest money/or deposit - letter tells the homebuyer-you will be getting NOTHING you saw in the model. Quality of kitchen cabinets, fake quartz, finishing of concrete (front porch, back patio) very low quality. Any complaints are met with-This is the way it is, we can't do anything about your complaint) They do respond to problems-but often say-can't do anything about that) RUN the other way when you hear the word Pulte.

Not what I thought it should be for the cost. Poor workmanship, the house has many flaws, very poor quality. Not pleased with the house.

During construction, issues that needed to be addressed were put off until the last minute before the final walk through and some of the issues corrected were done poorly. The Pulte construction manager handling the final steps of the building procedure did not give adequate time to have issues corrected properly. After moving in, the front portion of our house was much colder than the rest of our house. We did some looking on our own and found that the front "attic" area had not even been insulated which should have been caught by both the insulation company and especially by the Pulte construction manager. This is just one of many issues too many to detail. Many of the neighbors have similar issues. Pulte is building homes too fast and not putting in the quality that they brag about so heavily. ... More

Paid Pulte well over one million dollars for a brand new home in Del Webb Viera. They use day laborers to construct the homes that are plagued with issues. Lesson learned. Never close on a home until it’s right and Pulte is a big mass market “big box” builder of terrible build quality. Extremely disappointing

Except for the sales person, who was very good and responsive, the rest, for the most part, you are non existent, once closing was done… the only way, I come across information is through the residence Facebook. Filled out forms during Dell Webb orientation.. with the manager… we have no name tags, never been contacted by e-mail for events or anything, my e-mail to the manager was ignored, no newsletter, it has been over 6 weeks we still do not have an account number through the title company… we have been busy getting our previous house ready for sale etc…

Home buying experience with sales rep was great.However,Post closing experience has been very disappointing. Two months after closing on a model home we are still waiting for issues to be addressed including a safety issue. Customer Care personnel when they do respond to service requests they indicate majority items are “wear and tear” and not “workmanship “ related. .To date no service calls have been scheduled .

My husband who had Alzheimer's disease was going to live with me in our Del Webb home. Because of his disability it was imperative that we have a flat lot because he was so prone to falling. Despite knowing this information the saleslady we worked with sold us a sloped lot. The GC, Gerardo leveled the property somewhat. However it still has a steep slope. The GC was very conscientious in his attempt to rectify the condition but he couldn't make a good lot out of a bad one. And he was conscientious in trying to make the actual home as nearly perfect as it could be. I am very disappointed in my lot. The grass is awful, the landscape is spindly, and I have found 6 nails in the grass near the driveway and in the back yard. I was not told prior to purchase that I would have to pay the landscapers an annual fee of $300.00 if I wanted to have a fence installed, or I could get my own landscaper. I still have not been given a "welcome" to the community. Sadly my husband has passed away but at least I won't have to worry about him falling in the back yard. ... More

We truly love our new home — the layout, the design, and the overall space are exactly what we were hoping for. However, the quality of workmanship has been disappointing. From the start, we noticed issues with finishing details, materials not installed with care, and areas that feel rushed or overlooked. While the house itself has great potential and we’re happy to live here, it’s frustrating to see corners cut on something that should have been done with pride and attention to detail. We've had issues with the gutters, sliding glass door, concrete driveway, plumbing, to name a few. With better workmanship, this home could have been exceptional. With Pulte being the only builder in Sun City, homeowners have no choice and must deal with it. ... More

After much research we found a lot away from the noise of busy roads and the freeway. We paid a premium for the lot. Then Del Webb built the home on the lot next to ours and installed the neighbors noisy pool equipment 10 feet from where we sit on our lanai, wrecking all our efforts for a quiet space. Most of the response to our asking for resolution was insulting and Del Webb is unwilling to do anything meaningful to resolve the issue. They say it's our problem to resolve after they created the issue. We would not have purchased the lot/home if we had known, but now we're stuck with it as long as we own the property. Buyer beware, they of course are not going to tell you this could happen. ... More

Pulte builds a minimal home that in my opinion is hastily and sloppily built. After purchasing the home and employing workmen to do renovations/upgrades, it is apparent Pulte's workmanship is sub-par--floors & walls uneven, trash stashed behind the walls, quality of cabinets are cheap, offerings to personalize are limited (why we can only have one choice in flooring that encompasses all the extra bathrooms and laundry room and why we cannot have better quality tubs and tiled shower floors in the extra bathrooms or the option to pay for soft close on all the cabinets is ridiculous!). And while I appreciate the warranty process for things not working or in need of repair, when we do get people to come to do the repairs--they are incompetent, sloppy and usually create a mess that needs a follow up repair, particularly with Jkraft cabinets and the flooring company. Not impressed but we wanted to live in Sun City. ... More

The construction manager did no quality control/management on the home because from the start we had to call warranty service to get items repaired and had our walls ripped apart due to electrical shortage problems. Stripped out parts were put in and the list goes on. The front tree is dead but isn't covered because it's a landscaping issue and that's not part of warranty. We didn't even have a choice of the tree we wanted in the front yard even though we were able to choose all the options of the home from the ground up. Not the quality and experience we were expecting when we choose to build. ... More

There are so many major issues from beginning to end that will never be fixed I will not waste my time to list them here only to say "caveat emptor". It is obvious Pulte values expedience over quality and I can not in good conscience recommend Pulte as a builder and I rate my overall homebuying experience with Del Webb as poor.

I was told things that were inaccurate. Quality of materials is builder grade. The house they are building next door has a window that looks right into my window, 8 ft away, that floor plan should not have been allowed on that lot or set on lot differently. They respond to issues promptly but that doesn’t mean they get solved in a timely manner.

Salesman clearly lied to us about many things. Not happy about the experience and have no trust in the Pulte sales team.

NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.