Del Webb Reviews

My expectations of DelWebb were low to begin with. I have no doubt this likely seems unlikely from your end however my experience with DelWebb has been terrible from the start. The initial sales agent had to be replaced and as a result I contacted my lawyer about elder abuse which requires a level to be met to proceed. Even though the lawyer felt we met the standard I did not pursue as proving monetary damages would have been a challenge. So lets start there, the initial sales agent simply did not do his job, did not effectively communicate and left many things undone that suddenly had to be done on the day of contracting/closing. He did not properly nor professionally communicate signing needs especially about the down payment. Prior to signing the contract he gave vague answers on what to bring at contract signing and did not communicate at all with regard to how to handle the down payment. He "alluded to" financing options but never bothered to follow up and never bothered to speak of down payment again until signature day at the end. Unprofessional, evasive, and irresponsible would be how I describe his actions. Based on this if he was my responsibility he would have been fired from DelWebb and I feel strongly enough on this I consulted a lawyer. Enough about him he is useless and dishonest. Elaine outshined him is every way possible. Moving on to contract management. I did receive regular updates on the progress but was never information how to use my login credentials. I finally figured out I needed to associate the address in the DelWebb portal to see the comments but once I did this it was a waste of time as the information was minimal. Can't see why DelWebb even bothered to update the portal as the information was minimal. I assume none of these people have cell phones to take a picture of the work and include in the portal to show the work being done. Many of the inspection points were last minute with very little notice to schedule time to inspect. The effort on your part was not at an appropriate level. As we moved further to close the pace picked up but it was hampered by DelWebb wanting the close to happen far and above any concern about the work getting done and getting it done right. The day of closing the DelWebb rep (nice guy but more concerned with getting our approval rather than getting it done right) was running around trying to coordinate our signature rather than getting the work done to our satisfaction. Workers were in and out of the house with shoes on running around trying to get everything done. The rep was more concerned with getting a positive survey so he could get full pay rather than getting the work done to our satisfaction. In fact any DelWebb employee that depends on survey results to get paid talked about it with us and pleaded for a 5 star across the board. I think this is distasteful and I will rate people as I see it. With the exception of Elaine I can't think of one person in the organization deserving of a 5 star in any category. home that needs many reI recognize this is DelWebb home and not the Mortgage side however I have never experienced a financial organization experience worse than what I went through. Absolutely the worst financial experience I've ever been exposed to. Enough on that here. So we now have a repairs needed and finishing touches as a result of your focus being directed at getting closed and getting 5 star ratings. Our internet was down upon moving into the house because YOUR contractors apparently cannot distinguish between grass and internet cable. They cut the line. So moving day involved contacting ATT and resolving that issue. Total nonsense. I haven't even had time to go over the outside of the home and expect issues there one of which is a downspout for the water runoff depositing water directly on our OPTIONAL back patio. Why would anyone do this? I'm sure there will be many other issues we discover over time. The only thing DelWebb has going for it with Kensington Ridge is location and hopefully amenities once the clubhouse opens. Can't believe people have put up with not having these amenities prior to now. So bottom line, DelWebb as a builder and company is terrible. I can assure you with I build my next home I will use a builder who truly gives a darn about their homes and finish quality. I have learned a valuable lesson here and that is to NOT deal with DelWebb again. I have not run into a single resident or contractor at Kensington Ridge who has anything good to say about DelWebb. Given your operational lack of excellence this comes as no surprise but it should certainly give management some concerns. Please do not contact my wife about this. If you wish to speak on the matter you have my name and I'm sure my contact information. ... More

Krista and Mike were great to work with and responsive to our questions and needs.

We ended up having two builders. The first one was fantastic and communicated all the time sending pictures along the way. After about a month we had a second builder who didn’t communicate at all. Wasn’t the end of the world as others we know in the community sent pictures. The house is very nice and we have been switching out cheep items that were part of the house like tolet seats and facets. There were two issues with the home. The biggest was the master shower is leaking really badly. This was brought up by our independent inspector. Though we were told, by the builder who didn’t communicate, that if there were any issues at all to reach out and he would be sure to get it fixed right away. This doesn’t seem to be the case as the issue isn’t fixed and scheduled for another two weeks from now. All other items from the home inspection were taken care of and pictures were sent as they were completed. All in all a very good experience and we are very happy with the home and the process we went through. ... More

So far we are happy with our new home and they are responsive to all of concerns.

We are pleased with the buying experience and the quality of our new home. I would definitely recommend the Del Webb Oak g Creek community to the 55 Andover group.

We purchased a brand new 'spec home' sight unseen because of a significant price drop. We are happy with the home and the neighborhood. Is everything perfect? No. We had some issues such as an exterior door handle coming apart instantly, some electrical outlets not working, and water accumulating under the condensate. Pulte Homes and their agents responded fairly quickly and appropriately.

Sales people don’t give honest answers. Slow how to approve requests. Many things you find out from people who bought before you

Since moving in we have had issues w doorbells not working and light to our outside address not lighting up. We have sent several texts and told an electrician would be by to fix it. That has not happened for at least 3 wks.

The home buying experience was wonderful with Zak at Del Webb Sales Center. He was with us every step of the way. Pulte Mortgage and Title were diligent in getting us our closing day. Daryl is amazing in attending to our customer service issues. Thank you, team, Del Webb Mesquite/Pulte!

Overall it was a pretty good experience. Our construction manger was prompt with requests and updates.

They seemed to rush things too quick and their finish isn't so pleasing for the price of the home.

There are some design flaws. Overall build quality a B- Walls are "thin" Some doors have gaps.

Our new house was on schedule and a great location. Many new friends.

We love the home, however there were several things that were sub par. There was glue all over the floors that we had to scrub to get off; the washing machine hoses were put on backwards (cold on hot and hot on cold); there are footprints permanently etched in our driveway, which was painted, and some of the paint is chipped off; there's a lot of glue like stuff on the front of the house and very obvious places all over, there are chips on doors, walls and several places, the filter outside the front door was filthy, the garage and lanai was filthy, with bugs all over and huge spiders - live were inside of the house (we found 4); this is just a few of the problems we found. It was not fair that we weren't here to watch other the process of building so that these things could have been caught, but you should at least have someone doing that for the buyers. Buyers should have the feeling that they are being well cared for, their homes have the quality that Del Webb's reputation carries, but alas we did not experience that at all. ... More

I bought a spec home because I didn’t have time to build a new one. There are things I would have changed if I could. . It was easy working with Josh, my construction manager for the first 30 days after move in. He made the move in easier, He was very responsive and informed me with the process to correct any issues that needed attention. I give him a perfect 10. Let’s call him Mr 10. It was some what confusing when Lorie, I believe was her name, interrupted the process and changed things. I did not do the walk throughs, however, my realtor and my daughter did. As far as I know everything went well. ... More

Excellent experience from sales to delivery said what they were going to do and delivered. Michael very responsive and helpful throughout the process. He’s a superstar!

Easiest building experience we ever had.

We have been very impressed with the quality, design, finish and features in our new home. We are also extremely satisfied with any follow up service issues we've had. From our sales person Ana, to the project manager Brandon and warranty and service support specialist John. We are very anxious to begin integrating into the community activities and amenities.

Experience was great. No Problems

The building process from Del Webb (Pulte) is terrible. It’s like they have never built a house before. My opinion is they are putting up houses so fast they make numerous mistakes. There is very little quality control. They think because the framing is built off site and it’s basically like a kit that just needs to be assembled it will be fast and easy. Good concept with terrible execution. The workers that assemble the houses are semi-skillled in building houses and if they are being trained by Del Webb or Pulte, the training dept. should be fired. We have/had walls that are not square, wavy ceilings, even the light switch boxes were installed wrong. (Note-there are little tabs on a light switch box so in theory you can’t go wrong on a new build but they installed them in too far). It doesn’t feel like the quality house we were promised. They can’t make deadlines even just a few weeks out from giving us a date. We had a 2 page list AFTER we moved in and a month plus later are still waiting for some things. The roof leaked after we moved in. I understand mistakes but if you can’t build a house that doesn’t leak you have no business building houses. The warranty department, for problems after you close, is a frustrating process. I have spent between 40-50 hours just waiting for simple things to be fixed. Everything is a 4 hour window. None of the people that come to fix the issue speak English and the home owner is stuck trying to explain things. The warranty dept. should be sending someone out with the repair person to explain and direct things. I hope the lifestyle turns out to be a better experience. I likely would not build again with Del Webb at least in North Carolina. If you decide to go ahead and have a house built you should absolutely hire an inspector at least for the framing. ... More

During the purchase process, we had one sales person. We were promised certain things. In the middle of the purchase, sales persons were changed and in the end. Pulte did not honor what was promised to us. We went ahead with the purchase. Pulte gives you one year and a portal to request repairs on the home. We have had several issues with the home build. I have put in twice now for the issues to be fixed. They say that someone will be in contact with you with in 48 hours. I have not heard back from them in over two weeks now. Several people have told me that we need to be on Pulte, call them daily to get someone out to repair the home. Insulation was improperly placed in the ceiling, making the prewired surround sound system not useable and unable to be installed. Caps were left off of our back yard fence and the fences seems unstable. I will say, the current sale representative has been very helpful with smaller things. She has called me back in a timely manor, investigated issues for us and given us contacts for additional projects, like interior painting and changing flooring. ... More

We bought a house in a neighborhood in which there are multiple builders. Our experience with another builder, for a different house, was good but our experience with Del Webb was clearly better. The are more organized, responsive, and can be trusted. Highly recommend.

The sales office was amazing from the first time we walked in until the sale closed they were friendly helpful answered all of our questions

Love our home and the neighborhood, so glad we decided on a DelWebb community.

We've been extremely happy with our Pulte/Del Webb home. We found everyone we've worked with to be extremely professional and responsive.