Del Webb Reviews

If you don’t mind limited choices, sloppy finish work, and design that focuses on saving the builder money rather than what’s best for the client, then Pulte is the home for you!

Interior doors, handles, windows, bath & kitchen fixtures, interior paint for a base plan are lowest quality and would predict would have to replaced after warranty. You are not really given options to choose interior paint beside color. The stage management system is frustrating. There should be a point person from start of build until the first year after closing. At each stage it seemed the home buyer was starting over.

My review is mixed. My hopes were met with disappointment on many levels. Working with Tracy G at the sales center was everything I could ask for…10 stars! I financed with Pulte and that was an unending nightmare unfortunately. I have perfect credit, income, no debt, a huge down payment and documentation for everything yet had it not been for VP of processing Nick H. stepping in after 90+ days of torture, my loan would never have gotten done. He gets 10 stars and his team of processors and underwriters get 0. The level of workmanship and finishing on my new home is below expectations. Pulte cuts a lot of corners to save a few cents and the results become apparent upon move in. Jason S, my construction manager was my angel (50 stars for Jason). After I moved in and showed him the things I discovered he addressed the issues quickly and for that I am grateful. If you buy a Pulte home, my suggestions are 1) Don’t finance with Pulte unless you want your brain to explode 2). Hire an inspector to check EVERYTHING for your final walk through before you sign off. ... More

Many personnel changes during process. Hard to get a response or attention to problems.

There were several (5) issues missed during inspection (breakers, electrical, A/C, insulation, and missing items). Very difficult to contact Pulte Warranty group to resolve issues and they were not responsive (didn't return calls, took days to address issues with vendors, etc.) during the process. Eventually my Warranty contact left Pulte and I was not notified. I've been living in my home for over a month and the issues have still not been completely addressed. Additionally, quality of build and components used has not been great in relation to price of the home.

Decent house for the cost but workmanship was average or below. Interior painting was terrible. The quality of paint and application was rough. Sloppy exterior work and cement stains were all over the pavers. Repeated calls to our construction supervisor were basically ignored or excuses were made with no action. From the beginning, our salesman was attentive, but after we paid in full he went silent with very little communication as to our concerns over details.

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let the inspection service deal with it. After owning a Del Webb home 26 years in Las Vegas I am very disappointed with the lack of customer service here ... More

Not very happy they take their time nightmare responsive to your needs and times matter of fact they have no respect for your time.

On the surface, the homes look great. But I never thought one could miss 6 pages of specifications in the contract and get the kitchen wrong. They built the wrong island and missed several electrical upgrades. In their haste to correct the misses, they butchered the pavers in the driveway tracking out joint compound and other stuff that we're still waiting to be cleaned up - promised to be done prior to closing. The warranty folks in Las Vegas say that Pulte laid off all but one manager, so that's why three months after closing, we're still waiting for punchlist items to be corrected. Forget the warranty work. Still waiting on most of that. Sadly, my neighbors have the same experience and I doubt Pulte will allow this review to be posted. Fortunately, there's Facebook and word-of-mouth. My advice - don't close until all defects identified on the walkthrough are fixed. ... More

House quality seems good but the craftsmanship quality of finishes is poor

There are a lot of questions that were not brought forward by the sales office when I bought into Dell Webb. Some Condos are right handed and left handed. That was not explained to me. I thought I was going into a right hand Condo and went into a left hand one and when I told the sales office that they told me basically to suck it up it's not an issue, you will get use to it. The second thing is the parking spot, I am in a spot where I can barely park in and it is a safety issue. I tried to change it after closing and again they said they can't do anything. But it truly is a safety issue if a fire broke out and I couldn't get out of the car. They are possibly building Section 8 or like apartments next to the property, for some people this is an issue for their safety that is why they bought into this community at Del Webb was to be safe. Del Web said they didn't know anything about it and if you want it to change it vote. Great Answer. Some of the appliances are not high quality. My dishwasher already broke and had to get it repaired. The washing machine is so so. For the money they could of brought in better quality appliances. Taxes in this area are really high, some of the highest in Massachusetts and of course the sales office would never tell you that. I just didn't do enough research, my fault-- and finally if you would ask if I would do this again, I am not sure I would buy a Del Web property. ... More

The seller was poorly trained and seemed inexperienced. We feel options available we not all explained adequately to us leading to disappointment about our Pulte experience right from the beginning. We moved from a smart home in an upscale neighborhood valued at less than what we paid for this one. Frankly this one is sub-standard compared to that one. The workmanship is rushed and shoddy in comparison. Paint still spattered about, excessive glue on top of bathroom tile, leaking toilet, sod poorly laid and washed down hill with rain two days after we moved in and I could go on. David the builder did come back and had some issues addressed but said we had to go thru our Pulte contact for remaining concerns. Three weeks after contacting Pulte rep someone finally fixed the toilet which had a bolt sheared off. I did the clean up of glue, paint, etc myself and the house light apperently had to be ordered, still not replaced two months after closing. No one has even come by to look at the missing sod issue and how to slow down the rushing water every time it rains. And for a smart home based on electric the breaker box is inadequate to run much of anything beyond the basic appliances put in by Pulte. We put in an invisible fence which pulls regular house current much like a small refrigerator and plugged our gulf cart in and blew the GFI. Also we thought when Phoenix Systems was to set up our smart devices they would be here the week after closing. That who experience was a joke. Not only did no one show up, repeated calls and emails went unanswered. We set everything up ourselves except the wi-fi portals. We also thought a ring doorbell was include but apparently not. They finally came out but the portals still don’t work and no one to date has called us back. I would totally not recommend anyone buy this “lack” of “service” from Phoenix. All in all the Pulte experience has been frustrating and unsatisfying. ... More

Feels more like my entry level home buying experience. Not the same as the Pulte build I had a few years ago in Las Vegas

Our second builder, Jason, came on late and has tried his best to rectify several critical issues. He is friendly and has worked admirably to try to help us be satisfied. In our opinion, he is a tremendous employee. Though the materials of our home are what we expected, the overall craftsmanship of our home has been pretty shoddy. That being said it is better than many of our neighbors. It is unfortunate that the builder feels it more important to build as many homes as fast as they can, rather than to take a bit more time to create a quality product. The saving grace are the community amenities, and the wonderful climate. If not for that this would be overpriced and not worth the effort to relocate. ... More

At our first walk thru we encountered a myriad of problems stemming from unfinished and faulty work. Poor cleanliness made it difficult to evaluate cabinets and flooring. There were just too many problems to keep track of. We closed over 6 weeks ago und we still have open issues from the final walk thru punch list.

After waiting for many months we moved into our new condo nearly two months ago. Since moving in we have had to have a number of minor repairs (door jam, carpet edge, shower door repair) and issues with our heating system. We had no heat over night on a cold evening. Despite contacting the Pulte during business hours and on the emergency number it took over twenty hours to get the repair to our heating system done. It wqs very disappointing that it took so long. Pulte is also addressing the finish on our kitchen and bathroom cabinets. Paint and finish are uneven and a solution is being worked on. We also had a new refrigerator delivered recently which contained a broken drawer in it. This should not have happened. As a new home owner I realize not everything will be perfect. Pulte has addressed a number of the repairs but problems with the heat pump were known and only were dealt with when the heat stopped working properly. This was a real miss on the part of Pulte. ... More

There is nothing I do not like about the model\style and layout of our home. There was lack of communication and personal connection from the sales office rep and lack of making sure we were getting what we really wanted. We were lucky we didn't have any major issues, but every issue wether big or small should be treated the same and taken care of. I feel like the project manager was trying to classify us with certain answers to my concerns,but yet kept on coaching us to give him a good review. I feel a good look should be given by someone from Del Web on the overall look at the work being done and accepted by project managers. The sod the the sidewalks the already dying shrubs and pine needle cover not working and staying in place. ... More

As the builder moved our expected move-in date up 2 months, it appears in doing so the attention to detail and quality of materials/workmanship suffered significantly in their haste to complete our home. There were so many issues to be dealt with that I will not delineate them in this review. Fortunately, Darryl with the warranty division was able to meet with us and has had some of the items remedied and has scheduled the rest to be done. We have been very happy with him. Additionally, our initial sales consultant, Chad Holmes and Danelle Jackson who took over for Chad part way through the process were excellent. ... More

I was very unhappy that I could distinctly hear the person above me after I was promised repeatedly that they were built in a way not to hear noise from anywhere.

It seems like Pulte says one thing but practices another. Their inattentive attitude towards issues was a factor to us not closing earlier than we did. Project manager, while attentive to some issues , was / seemed lacking in experience. He had a lot of issues for the multiple homes he was assigned and as a result could not give the proper attention to all customers in a timely manner. Another words, too much to effectively manage for one person. It felt like Pulte just wanted to get to closing at any cost….not a good practice if you’re looking for referrals for future business.

Builder was great, however, trying to get someone to take care of issues after I moved in has been terrible. They changed project managers 2 months after I moved in and new contacts have been unresponsive and issues with home have not been rectified.

Issues found with home and am receiving no response from anyone. Very disappointing.

Love our house, but... I'm totally convinced the only way to take possession of the new home is to not close until 100 percent of the punch list items are finished. Also the paint quality is terrible and we are forced to repaint everything. Broken window, garage door not finished, More positives than negative for sure though

WORKMANSHIP AND MATERIALS WAS VERY POOR.

Although when I signed my contract I was supposed to close within 6-9 months on my Del Webb Wilmington Riverlights home, it took 13 months for my home to be built. There were several challenges during this 13 months, promises not kept and now after being in my house 30 days, there are still several things unfinished and there is no communication from the builder. What kept me positive throughout this process were the positive comments on the community (and the community is absolutely wonderful - very welcoming residents and so many activities and clubs to become apart of) as well as dealing with my sales consultant Kap. Kap kept me grounded and was exceptional to work with. She would always respond quickly to my emails, giving me honest feedback so I could make informed decisions along the way. Kap is the ultimate professional and if it were not for her, I'm not sure I would be a Del Webb resident today! ... More