Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lag time to get windows and lack of transparency.
- Robert S.
- Verified HomeBuyer
- May 20, 2021
- Summerville, SC
We feel the builder should have been more on top of the problem with window delivery time, notify us of problem which caused them to move the closing several times over a two m o nth period.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Del Webb - some workmanship and materials were subparand are still not
- Anonymous
- Verified HomeBuyer
- May 20, 2021
- Lakewood Ranch, FL
some workmanship and materials were subpar and are still not corrected, but i still have trust in the builder to fix the problems in the next few weeks.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Del Webb - Upgraded many options in our home at an additional fee.
- Christine G.
- Verified HomeBuyer
- May 20, 2021
- Florham Park, NJ
Upgraded many options in our home at an additional fee.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Quality Builder
- George W.
- Verified HomeBuyer
- May 19, 2021
- Greensboro, GA
We previously had a John Wieland home by Pulte Homes, and were very satisfied with that experience. We wanted to build our retirement home and decided to go again with Pulte Homes. We decided to build at their Del Webb at Lake Oconee location, in Greensboro, GA. I grew up on a lake as a child, and wanted to have the same experience, and the added benefits and lifestyle was a plus ... to stay active. Our entire experience with the salespeople, Field Manager and Warrany Manager has been fantastic, and would recommend it to anyone.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Response to issues.
- Mark M.
- Verified HomeBuyer
- May 19, 2021
- Buckeye, AZ
Overall we love our home. There are so many things that easily met our expectations. Our concerns our 1 - the quality of the paint inside is terrible. They should have used some kind of latex paint. They used a flat based and every little things that touches the walls leaves marks that need to be washed down. 2 - we had our walk through 2 months ago and still have several things not resolved. I am now leaving voicemails with no response. Very frustrating because we just want to move forward.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Del Webb - Horrible communication with the field manager.
- Anonymous
- Verified HomeBuyer
- May 19, 2021
- Buckeye, AZ
Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.
Del Webb responded:
We are very disappointed to hear that our team did not provide excellent customer service. We would like to help get your concerns resolved. In order for us to do so, we ask that you please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Del Webb - It appeared that there was a rush to finish the house by closing
- Anonymous
- Verified HomeBuyer
- May 19, 2021
- Port Saint Lucie, FL
It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months
Del Webb responded:
We are so sorry that your home does not live up to your expectations. We would like to help address your unresolved concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
Del Webb - Generally pleased except for dealing with pulte mortgage company..
- Richard C.
- Verified HomeBuyer
- May 19, 2021
- Wake Forest, NC
Generally pleased except for dealing with pulte mortgage company.. inefficient & should learn how to listen to their customers..made us wait two days before closing for approval..excessive emails and phone calls
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Carelessness
- Michael W.
- Verified HomeBuyer
- May 19, 2021
- The Woodlands, TX
It's unfortunate that one bad experience can ruin an otherwise excellent product. Our garbage disposal was destroyed by a golf ball size glob and other pieces of hardened concrete or grout left there by workers. After some back in forth with the Pulte customer service personnel the disposal was replaced by a plumber. I hope this shoddy workmanship is not repeated elsewhere in the house.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Del Webb - Make sure you visit the home every week during construction so
- Michael L.
- Verified HomeBuyer
- May 18, 2021
- Spring Hill, TN
Make sure you visit the home every week during construction so you can keep up with the stuff that needs to be fixed and that isn't done correctly. The entire process is focussed on saving Pulte money, not on producing a quality product.
Del Webb responded:
We are sorry to hear that you did not have a pleasant experience building your new home with us. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you for leaving a review. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Del Webb at Traditions
- Anonymous
- Verified HomeBuyer
- May 18, 2021
- Wake Forest, NC
Good buyer experience, not perfect but much better than most...would definitely feel comfortable buying from them again.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Del Webb - Not what I expected from a well known builder
- Mark K.
- Verified HomeBuyer
- May 18, 2021
- Spring Hill, TN
Not what I expected from a well known builder
Del Webb responded:
We are so disappointed to hear that we did not meet your expectations. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
The sales representative and the field manager were just great!
- John S.
- Verified HomeBuyer
- May 18, 2021
- Buckeye, AZ
Del Webb has great processes and follow through to deliver a quality home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Schedule
- Dennis M.
- Verified HomeBuyer
- May 18, 2021
- Corcoran, MN
The schedule provided about two months after signing the Purchase Agreement was reasonably accurate all things considered - weather, shortages of building materials, etc.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Del Webb - Only complaint is poor painting of exterior and interior, coat
- Kenneth A.
- Verified HomeBuyer
- May 18, 2021
- OCALA, FL
Only complaint is poor painting of exterior and interior, coat of paint extremely thin and many areas missed altogether. Could have used better painters. We are scheduled for re-touch up
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Beware of the lack of quality in the home you are purchasing.
- Charles V.
- Verified HomeBuyer
- May 18, 2021
- FLORENCE, AZ
Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.
Del Webb responded:
We are so sorry to hear that you have a list of issues with your new home. We would like to help escalate these concerns for you and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Del Webb - You do not buy a house you buy the neighborhood experience of
- Bruce C.
- Verified HomeBuyer
- May 18, 2021
- Spring Hill, TN
You do not buy a house you buy the neighborhood experience of an active adult community. If you are willing to get involved in everything that is offered then it is a great purchase. If not you can build your home substantially cheaper. That said our community activities can extend your lifespan
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 2
poor workmanship, no attention to detail, or oversight of substandard subcontractors
- Anonymous
- Verified HomeBuyer
- May 18, 2021
- Saint Cloud, FL
From sales meeting to final construction, a very painful experience
Del Webb responded:
We are so sorry to hear that you had a negative experience building your new home and are unhappy with the overall quality. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Del Webb - Easy to work with.
- David D.
- Verified HomeBuyer
- May 18, 2021
- Florham Park, NJ
Easy to work with. Responsive to any issues in a timely manner.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Great structure and insides ... pay attention to things outside
- Michael F.
- Verified HomeBuyer
- May 18, 2021
- Wake Forest, NC
The home itself is intelligently designed and well-built. Post purchase, inside warranty items have been handled promptly and to our satisfaction. Pre and post purchase, outside items have been problematic and not handled to our satisfaction.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Attentive to details
- Allen L.
- Verified HomeBuyer
- May 18, 2021
- Lakewood Ranch, FL
trustworthiness, on time and kept us informed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - My sales rep was very knowledgeable and helped me get the home
- Cynthia M.
- Verified HomeBuyer
- May 18, 2021
- Spring Hill, TN
My sales rep was very knowledgeable and helped me get the home and lot that I really wanted. The build experience was good and I was updated every week on the status of my home. My only complaint is the paint that was used on the inside walls feels like primer and I was not given any for touch ups!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Del Webb - Pleasing experience.
- James B.
- Verified HomeBuyer
- May 18, 2021
- Port Saint Lucie, FL
Pleasing experience. Long process though from signing papers till closing date. Otherwise very happy with Dell Webb and Pulte homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How nice the home turned out.
- Frances J.
- Verified HomeBuyer
- May 18, 2021
- Florham Park, NJ
Both Dean and Ralph were great. They both made the transition into my new home great.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Del Webb - Amazed at how quickly the house was built.
- Bonnie C.
- Verified HomeBuyer
- May 18, 2021
- Land O' Lakes, FL
Amazed at how quickly the house was built. Just moved in.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
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