Del Webb Reviews

Sales experience felt dishonest. The homesite we chose and even offered to put money down on and was promised was ours. (once it was released into inventory) Was sold a week later to someone else knowing that we had already committed to it. The explanation we were given was "My manager screwed up." Since then we spoke to the people who bought our lot and they shared with us that their sales women told them that they better make up their mind quickly, because she knew someone else wanted the lot and that they were going to have new neighbors who were upset at them for buying their lot. So you be the judge, honest or dishonest. That is how we started our Journey with Pulte. ... More

Everyone we encountered is very nice. However the materials used are poor quality and the installers/builders are not trained very well. Items were installed incorrectly and repeatedly had to be re-installed. A tremendous waste of resources. We love the Del Webb lifestyle and are enjoying living here, but our home building experience was not pleasant. We hope our home survives past warranty.

After having good experiences in building 3 homes, our expectations were high after reviewing the home building stages of Del Webb's homes online. We experience none of the process that was advertised, until we complained, and then we still only received 1 of the building stages of the presentation. We had 3 different construction managers who did not communicate with each other which caused us to missed opportunities to make changes we wanted before the final deadline. We visited a different location where we chose the model we wanted to purchase (due to our location was not completely built). The Sale Rep was unaware of certain home features at our location where our house was going to be built, which caused us to miss opportunities to purchase other features. After closing we could not live in our home due to the infestation of insects in the home, and a tub I could not use for a week. I was very upset and hurt for the first time in building a home and our last home for retirement. Numerous cosmetics and some structural issues, which was surprising for the price of our home, and still ongoing issues approximately 30 days after closing. We never heard from anyone of our concerns during our building process after we made two attempts, through customer service and corporate through our survey process. We are currently working with a wonderful Customer Care Manager to address our concerns, and issues with our new home that's the only reason why we marked "Trustworthiness" and "Responsiveness to issues" a 3. We are hopeful these issues will be resolved soon. We wanted to be honest about our experience so no one else will have to deal with these types of issues moving forward. The community is beautiful, but the workmanship lack quality and communication lacks real customer service experience. ... More

Be prepared to spend another $50,000 over what the list price is of your home. The upgrades are ridiculously overpriced, and they do not allow for even the smallest of changes to the plan. You have no say on what landscaping is put in, so you have to tear it out and start over. They are very slow in fixing the things that were not installed correctly to begin with. The new home is great but Pulte as a company sucks big time.

Make sure you get everything in writing up front and during the build process. Talk is cheap! The model homes and the actual homes are different. More than just the upgrades in the model homes. examples - placement of A/C unit, width of paved walkways, quality of finish,... Found many issues with framing, electrical and plumbing, prior to the drywall being installed. Even after the drywall was installed, there are walls that are not plumb or right angle to one another. When a door in one of the hallways is closed, the entire wall shakes. Poor design. Attention to details is lacking! ... More

Poor workmanship of interior trim, door installations, shower and second bath tile work/grouting. Above rating is a reflection of this. We were relatively happy until this stage of the project.

I really like my home, but the process was very stressful and unpleasant. Sales person was hardly ever available and lacked interest in helping or answering questions. She was not available for any appointments scheduled with builder. The day of the closing I had to ask the builder if he could call her so that she could join us to be part of the last walk thru. She came for a short time. Sales rep was not present at closing. I felt discriminated. The builder was inefficient. We had to delay the closing by a day because several things were not completed. The house was left very dirty. Another builder lend me a blade so that I could take grout and film off the tile and countertop. I am still waiting for flood lights to be installed. Paint job was terrible. I wish I had more positive comments. I am glad building process is almost done and look forward to enjoying my home. ... More

There were issues before closing that were not resolved and closing was delayed causing my belongings to be moved again into storage. The quality of workmanship was poor - paint on the floor and on the windows, exterior and interior doors out of line, sloppy paint job. The construction manager tried his best to resolve all the issues but with his other workload, it was overwhelming. It has been more than a month since closing and all issues are still not resolved.

From miss communication during the early buying process on the lot we chose to construction errors and attempts to hide issues. I’m glad it’s over and I don’t have a part time job anymore overseeing the process. We love the community but it was a hard fought fight to get here.

Air Conditioning does not adequately provide cooling to Master Bedroom, Master Bathroom and Walk-In Closet. Large Holes left in the Garage Floor. Front Door not sealed properly. Piece of Trim cut to short in Master Bathroom which has left home exposed to Ants and other insects entering the home through Large Opening. Landscaping and Sod are Very Poor Quality for thr Price Paid for this Home. Large amount of Weeds were left present in Landscaped Areas at Time of Closing. Dead Sod was installed in yard. Some Areas did not have Sod installed at all.

The Pulte name was supposed to be higher quality than most but they are no different than the rest. Many of the sub contractors hired do very poor work and the lack of quality clearly shows. They would rather clean up the mess after settlement than doing it right the first time. Our home has been a constant parade of contractors to fix many issues that has delayed full use and enjoyment of the property. In addition the greed of the builder to squeeze in as many homes as possible and thus leaving only 10-12 ft between homes is disapointing to say the least. If you expect privacy and quality you will not get it. The sales team was great and so is the customer care manager but noetheless the end result leaves a bad taste in our mouth. Buyer beware! ... More

There is little or no attention to detail. Quality control is most definitely lacking. My saleslady was the highlight of my whole experience. In a couple of instances, I was lied to which affected my trust. My end result is good...but could be so much better. One buys for lifestyle in Sun City and no home quality!

Our experience was very disappointing. Workmanship was nonexistant. This is our 8th home and hopefully our last. The build from Del Webb has been the worst. For example, we had them install a fan in the back screened in porch. Fan wobbled and globe was cracked. Luckily we had an inspector hired to throughly go over the entire house. He found many problems. Construction sight was not cleaned on a regular basis. Found beer cans and beer bottle caps at the sight and in the home. There Was no Quality control. Carpeting was installed while plastering was not complete. Carpeting was Not covered and had plaster and dirt. We later found it was cleaned and some areas trimmed to remove stains. Wrong brackets were installed for shelving. Paint on kitchen cabinets. I could go on…. At closing we delayed because the home was dirty. Would not recommend. If you do buy, get a qualified inspector to check out house before closing. We had over ten warranty claims after moving in to date. Recommendation: Del Webb needs to get there own Quality inspectors during build. ... More

The entire Mortgage Process was deceitful and full of bait and switch scenarios. The values placed on the documents were consistently wrong and there was no oversight on the process. The Mortgage Agent was more interested in upselling features than he was in listening to the customer.

We paid 895K for this home. One wall is crooked, the oven hood leaks grease between the hood and the backsplash, and it has caused staining on the grout. Now my special needs son's bathroom is backing up from the walk-in shower all the way to his room door. I'm so disappointed I have no words to express it in a respectful way. If I'm asked, I will tell all we've been through unless it can be made right. a brand-new home with grease leaking out of the stove hood and a shower backing up into the bedroom. What a mess and disappointment.

Closing was delayed because we didn’t have a certificate of occupancy. Our home builder and I had to follow up several times with the closing department to let them know the certificate of occupancy was finally granted. Our home builder went above and beyond to get us in the home and addressed all issues. This is our third Pulte home and we know they build a good product. Just very frustrated with the closing process.

We never felt like anyone gave us their first priority!

Your warranty service sucks. You are more interested in avoiding responsibility and costs than satisfying your customers. Again, I could cite numerous examples but you really just don't care

So many problems. Closing set then postponed indefinitely without informing us. Appliances not hooked up. Final walkthrough never done. Promised cleanup never done. Garage door has been worked on but still awaiting part to complete repair. Sprinklers set incorrectly resulting in a $900+ water bill for a two week period. Driveway crumbling. At least the roof doesn’t leak. Yet.

The rooms are so small as well

The people I delt with were all professional and responsive. The sales incentives were clear as mud and could have been easily made simple if sales wanted it that way. The quality (finishes/features/craftmanship etc.) of my 500K house is NOT what I would espect for 500K. It looks more like a 200K house.

everytime we asked for help they never called us back.

Make sure everything is to your liking by the time you move in. one grows old and cold quickly after they have your money

Very disappointed in the quality of the work done in our new home. Chipped tiles, drywall sloppiness, floors have layer of drywall dust embedded due to not being covered, paint splotches everywhere. The cleaning crew did a terrible job of cleaning prior to us moving in. The entire experience was very disappointing. So much so I told a friend not to build with Pulte after our experience.

Beautiful neighborhood and clubhouse, but build quality of homes is sub par. I still have hopes that the more significant issues will be resolved (eventually), but responsiveness has been poor and follow-through even poorer. Everything from painting to flooring to electrical to carpentry looks like it was done by amateurs with little concern for the quality of their work. You might overlook that if this was an inexpensive home purchased as a fixer-upper, but for a new home at this price it is simply inexcusable. Word to future buyers - make sure you are happy with your home BEFORE you close. Delay the closing until you are satisfied - don't depend on promises to get everything fixed quickly once you close, because it won't happen. ... More