Del Webb Reviews

There were a few things that we thought could be custom - the answer was always NO. We moved in with items remaining to be done - we have been here 5 weeks now and items are still waiting to be done. We were nice and didn't bother with any escrow - that was a mistake. For a high end builder, these homes are surely NOT high end. We have gone to a few meet & greets and all we hear is other homeowners with similar complaints. Some for almost a year now.

Working with the sales and team building the house was seamless. They were courteous of our time and kept us informed of all updates and timelines as they occurred. Closed on the timeline despite weather and Covid issues. However, there is some disappointment in some of the final finishes. As the community has grown some of the finishes that were in the model that were either standard or options are no longer available like a painted garage or wainscoting.

Home is solidly built and finely finished.

Delivered on time what I purchased in a pandemic. No shortages and that was amazing. My construction foreman jumped through hoops to make it happen. Rating would have been 5 Stars had it not been for the poor paint work that needed much rework.

they fumbled the ball when customer rep did not follow up. constuction manager could have at a minimun made a phone call to insure my needs where being adressed. we moved in on march 9th and after me calling pulte have an appointment on june14th.

From start to finish it was a smooth transition. Our sales person Kodi was just great every step of the way. She had all the answers! The project manager Karl was easy to contact and always returned calls immediately. He was there at every step to explain what and when during the building process!!

The sales person was so friendly and knowledgeable it was easy to discuss anything with her. Especially knowing she also lives in the community. Our field manager was top notch. He informed us every week of the progress being made. The quality of the finished product was great. Couldn’t be happier

This is our 2nd Del Webb home, great company!

Great experience overall. Happy to be here

We really love that the appliances, plumbing, and light fixtures were great quality choices.

Issues were taken care of effectively and in a timely manner.

I worked with Scott in Sales and John A was my builder. They both were great!

I’m disappointed with the house. Happy with the great neighbors. Don’t know if I’d do it again.

I bought a quick move in . Very happy with their choices. My project manager Anthony was very professional and on top on any issues that came up.

Cookie cutter homes. Don’t have the ability to make any change after contract is signed. Poor communication between Pulte and my mortgage company during mortgage approval time.

Six weeks after purchase and the lunch lists till isn’t finished.

We went into this purchase skeptical as Pulte homes has a dreadful reputation. We were pleasantly surprised how easy things were but have become disillusioned due to closing, after purchase care and incredibly incompetent escrow work scheduling and execution. The team evades the questions, makes continuous excuses and really does not care about the customer once the transaction is made. I have had several people outright lie to me - as an example, I asked who the board president was (our development is not finished - so Pulte is the board) and one person told me a name - and that person is not even on the board (per Articles of Incorporation). They are moving all of the sales staff to another development - another layer of customer care extinguished. Disappointing to say the least - I guess I should have been MUCH more aggressive prior to close. ... More

Mostly ok. There are not enough project managers or support team staff to provide the courtesy of a response. Escalating matters to the sales team is a waste of time. Be aware of back ordered and out of stock items.

Lisa in the Sales office at the development site was very helpful - supportive and quick to respond to questions. Courtney in the Design center was great - attentive, knowledgeable, and helpful. Pulte Loan process was laborious, and information requested was far beyond anything any other builder has requested. Construction Manager (CM) was forced by corporate schedule to build too fast and close too quickly - no real chance to address all of the issues discovered at the walk-through conducted before closing. Multiple workmanship and material issues, including carpet, tile, and paint, and ALL trim work throughout the entire house was poorly installed and has defects. Very poor site cleaning maintenance, including beer cans inside of cabinets. These items aren't necessarily the CM's fault - no proper time allowed by corporate schedule to conduct quality checks by other CMs prior to closing, leading to a lot of problems. Even worse, no mention was ever made of quality checks during the build, which was unheard of to us - all previous builders conducted multiple checks during the build process to find and correct mistakes in material or craftsmanship even prior to closing. Warranty Dept. has been slow to respond, and pushed back on many matters instead of taking the proper philosophy of "If I paid so much for a new home, would I be satisfied with the quality?". Understaffed, and overwhelmed by many items that never should have been "warranty" items to begin with - they are having to correct basic initial build issues in many cases. Overall, if we were to be honest with anyone about whether to buy a home here or anywhere else through Pulte, we would discourage them unless they absolutely had to buy in a specific location. Pulte standards are far below any other builder we have dealt with in the past 20 years (4 others) in regards to quality. They claim to have 60 years of experience, but I have not seen any reason to believe they have learned "best practices" and incorporated them into their build process to assist what they claim are so many "new and/or inexperienced" managers and craftsmen. ... More

Project manager was awesome for about 3 weeks regarding concerns. He then dropped off the map entirely because he was "closing out the community." At first he wanted us not to contact the warranty people so he could fix the concerns we had. Now, that is our only way to solve the concerns we have.

It's important to notify the homebuyer of any kind of delays that might impact their closing date since so many factors are based on the date presented when you buy the home. We had several delays with the help of our construction rep and sales rep we were able to over come. Although, a little stressful I'm glad we were able to move-in with only a 2 week delay.

Builders need to pat More attention to details.

This was a great experience working with all the different groups(sales, design, mortgage and building construction). All groups were very responsive to questions and concerns.

Susan is a terrific sales person. She encouraged me to continue when I was disappointed with the loan application. I contacted a local loan company that approved me and she quickly suggested a home finish ready to move

Very professional sales people. We were well looked after.