Del Webb Reviews

We wish we had hired an independent inspector to inspect the home throughout the build process. This would have caught a lot of the construction issues we are dealing with post-closing.

We are really disappointed that the quality and follow-up on issues has been so lacking. Our closing got delayed 3 times mainly due to quality issues (and very obvious stuff). We probably should have delayed it further for issues that were promised to be resolved after close (50% now resolved after 6 weeks) but they wore us down and had to vacate previous home. That being said, we do not regret our decision to come to our Del Webb community and will continue to be a thorn in the side until all is resolved.

Check very close on interior painting(doors), wall finishing.

Get everything thing in writing. Make your list write down issues with a good Description.

Del Webb staff members work hard to fix the problems created by the subcontractors. It would be better if the problems were eliminated before they arose.

When purchasing a home, we are often caught up in the joy of the moment. Time and time again, we view the models, bring friends and loved ones to get their reactions, hoping to make a purchase. Where we go wrong as potential buyers is that we forget to look at the overall construction and time spent in building our home. It is no surprise that when we do our walk through, we are caught up in the moment, just wanting to get in. The nightmare starts when we realize that there are so many problems, from leaks, poor installs, grout errors, poor paint matches, out of alignment windows, and just sloppy workmanship that we will spend the better part of 8 weeks stuck at home waiting for repairs that should have been done correctly in the first place. Listen and talk to others in Del Webb communities before you go with a builder who produces inferior builds. It's your home, make sure it is built with integrity. ... More

Don't deal with Pulte Mortgage

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

The quality and materials are above average and the value is well worth the price. The trust factor is not good. The sales and materials coordinator were very trustworthy. The building foreman were in too big a hurry and the subs made way to many mistakes. You would think they could build the same house over and over and not make the same mistakes, but they do. You can tell they get rewarded by the number houses built per month. Lot's of rushing to compete houses at EOM. Issues are ignored during building and the goal is to get to closing as fast a possible and let the warranty team fix the problems. The warranty team is doing a good job, but all of this could be better, cost effective and on time and under budget with just a few tracking changes. But, pretty much management does not want any feedback, they have this and they know what they are doing, and could care less about correcting the problems. The answer is it was designed this way. ... More

The house floor plan is great. The community is better. But the workmanship was not nearly as good as I had expected. The dry wall is not even, the vanity lights are not level. The vanity in the master bath is not square. The good news is that that customer service has been responsive. Although the problems have not yet been fully resolved six weeks after move-in.

Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully addressed—and that we were explicitly told had been addressed—before we signed. ... More

We really love the home design of our home and Alex is a great project manager. However, the quality of the workmanship is below average across the board. The electrical contractor, in particular, was horrible. We had many issues with their work during construction and continue to find electrical issues now that we live in tbe house. In addition, nearly all walls are not plumb and none of the corners are 90 degrees. This causes a lot of issues when doing projects such as closet and pantry upgrades. In general, I feel like the workmanship of our home is sub-par and feel like we will have multiple issues to deal with as the home ages. Not very confident in the Pulte quality build process. ... More

I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 hours for these people to fix the blind and it's still not done yet! I've been given 4 different dates of when they would be here to fix it and they have not showed up for any of them. There's always some excuse what the problem is. I'm waiting to receive communication, which is very slow, on 2 other issues about how and when they will be resolved. I'm not very happy with their service and I feel like the quality of the home is average, not really anything above that. ... More

The concept of KR is good, the execution is cookie cutter. Poorly designed spaces that defy logic. Cheap cost cutting measures leave a new home owner with a bad taste in their mouth. Sure hope the lifestyle is worth it.

Fun experience ,walker was great

After moving in and finding several problems I have been unuble to get any response from emails or -phone calls for 8 weeks to the contractor in charge of this house and then email to Pulte Warranty 3 weeks ago STILL NO RESPONSE VERY DISAPPOINTED

Project manager did a great job showing the house and explaining each part of the house. Great personality and very patience with us during our walk through. He delivered on everything he said he would.

Our Del Webb Sales Consultant, Janet, was extremely helpful and very professional. In our opinion, Janet is a terrific person and a great asset for Del Webb! Our Design Consultant, Rachel, was awesome and so talented! Communication with our Construction Manager was only fair in our view. In our opinion, Pulte Homes dropped the ball on several things during construction. Our Purchase Agreement with Pulte Homes included installation of a Home Standby Generator. The installation of our generator was unfortunately not completed until many days after our closing. We believe that this was due to poor communication between Pulte, its subcontractors and the City of Georgetown and due to the necessary paperwork not being handled in a proper and timely manner. Our foundation was chiseled after it was poured for the installation of two electrical outlets. These outlets were set out in our original paperwork. We also contracted with Pulte Homes for the installation of window blinds. After moving into our new home, we experienced several issues with our window blinds including not being able to open or close them easily, several of the blinds were warped and most of the valances were apparently damaged, defective or improperly installed causing them to fall to the floor. Finally, before we signed our Purchase Agreement we were told by Del Webb that a new Amenity Center was going to be built within walking distance of our new home. In February 2025 we were advised by Del Webb that construction on the new Amenity Center was scheduled to start in April 2025 and that the target date for completion was some time in Q2 or Q3 2026. As of this writing, construction on the new Amenity Center has not commenced and we have been unable to obtain a target date range for the commencement of construction from Del Webb. Overall, our construction experience was good in part and not so good in part. We are happy to be Sun City residents! ... More

My shower had to be reinstalled three times before the floor was graded properly, and the tile placements were corrected. The windows are not squared off. A lot of the walls are not squared off overall there does not seem to be pride in the workmanship of the workers. Most recently The VIDEO DOORBELL was a terrible install job. Trying to find out who to contact is a nightmare and to take ownership of fixing things is not very expedient if at all. Unwillingness to accommodate the buyers request for minor things that could save the buyer thousands of dollars is ignored. All you get is a flat no it can’t be done. Such as putting in a shower rail with a hand held sprayer. Because Pulte would not allow an accommodation when the walls were exposed it will cost me a few thousand dollars. You are not given many choices on some things at the design center. The community is lovely but there seems to be a lot of in fighting which is scary as a new buyer. The clubhouse is also very nice. The restaurant food needs to be improved and less salty if they want to stay in business. The wire systems in the closets are hideous. We should have gotten an opportunity to upgrade at a reasonable price. The workmanship of the drop zone looks a high school kid made it in woodshop. The wood is rough on the whole thing. Pulte, you could and should do better and price gouge your senior buyers. ... More

I bought a new home in Stone Creek. Overall the home is good for the price point. My problem is the sliding glass door, I paid for a new door and got one that is patched together with pieces that don’t fit right and let the bugs in. I have put paper in all the holes. I paid for a new door, not one that isn’t right. I want the whole door replaced.

We have found that the total quality of the home build to be subpar. I believe the reason for this is the quality of work done by your contractors and sub-cotrators. Their should be better inspection of their work and attention to details of the home build.

Garage width is too small for 2 cars. Driveway to road has curb to drive over at each entrance and exit. Warrantee process is difficult to complete.

During the purchase process, we had one sales person. We were promised certain things. In the middle of the purchase, sales persons were changed and in the end. Pulte did not honor what was promised to us. We went ahead with the purchase. Pulte gives you one year and a portal to request repairs on the home. We have had several issues with the home build. I have put in twice now for the issues to be fixed. They say that someone will be in contact with you with in 48 hours. I have not heard back from them in over two weeks now. Several people have told me that we need to be on Pulte, call them daily to get someone out to repair the home. Insulation was improperly placed in the ceiling, making the prewired surround sound system not useable and unable to be installed. Caps were left off of our back yard fence and the fences seems unstable. I will say, the current sale representative has been very helpful with smaller things. She has called me back in a timely manor, investigated issues for us and given us contacts for additional projects, like interior painting and changing flooring. ... More

Floor was chipped unfortunately not covered. Plant in plant bed was dead before closing builders said he would replace it and requested it. They have to close and they said it’s not covered. A few things were promised before closing were not delivered had to wait.

Have been experiencing issues with tankless water heater not working. Found repaired holes in the garage the plumber had to fix because of shoddy previous work. Lawn maintenance not spectacular and it’s being blamed on the weather. Construction sites are trashed with plastic bottles, scrap wood, broken concrete, empty caulking tubes, cardboard, plastic sheeting and other discarded items. I’ve even found trash buried under the sod. The construction supervisor has and continues to be responsive, diligent, understanding and helpful when issues arise. If not for him we would be at a loss.