Del Webb Reviews

Responsiveness great before closing, but some issues that were supposed to be resolved were not. Many issues found after closing. Initially, responsiveness was fine, but it has deteriorated considerably. Some repairs are taking months and follow up inquiries get no response. Very disappointing.

Once they have your money they are done with you. Sent in warranty issues still not resolved.

We love the area and the amenities, however the building quality left us frustrated. We faced several fairly unfortunate issues related to quality. When brought to the attention of our CM, we were, at times, left with dismissive answers and the feeling that they expect us to just “live with it”. Other times, minor issues were addressed. Poor workmanship is evident throughout the home. Some examples are framing and drywall issues, broken tiles, areas left unpainted (only primed), bowing/slanting of walls and ceilings, plumbing issues. Further issues were uncovered when bringing in an electrician to hang lighting - crude workmanship was covered up with a large amount of caulk that needed to be removed. We understand time pressure but for the money we spent on this home, it was disheartening to realize quality was skimped on. ... More

Buying process through Pulte was clunky. They must of called or emailed over 10 times needing extra items for closing. Workmanship in house house isn’t great, cabinets are cheap and not sturdy, the floor are not level and square so I can see lots of caulk between trim and floors and some light switch plates also aren’t flush to the wall or tile. Landscaping is terrible, grass is always overgrown and weeds throughout the yard. It’s confusing because the grounds near the sales center look great, hmmm… it sure what my HOA fees cover. Not that impressed with Del Webb and we are first time buyers at Del Webb. And dear Gid why is the pool not done yet??! ... More

The process of choosing our lot, decorating, building, and financing our new build home was very exciting and a great experience, so during that time I would have gladly recommended (and did) DelWebb/Pulte to others. However, now that we have moved into our property it has not been a very good experience. Construction crews building other houses around us start at a very early 6:00am almost every day (sometimes even a little earlier), including Labor Day. They also constantly play loud music while working - which is rude, inconsiderate and annoying - as well as against Pulte Construction's rules. We also heard from a neighbor that when the house was completed but still vacant before we moved in, some workers were using our outdoor electrical outlet to plug in their equipment for use in other houses - which probably affected our electric bill as it was already set up in our name. So, there do not appear to be any foremen or supervisors for these workers and it has been very difficult to reach any one to handle our complaint. There was also some incomplete workmanship in our house that has needed and continues to require repair. All of this has made the new build experience with Dell Webb/Pulte very disappointing, so at this time I cannot recommend buying or building a home in a new construction neighborhood. ... More

Felt like bait and switch on the financing end. Stuck with Pulte on everything for one-stop shopping convenience. Very misleading info on interest rate and incentives. Lead to believe both incentives and lower than market rate were in effect. However, did not find out until first closing estimate was dropped on me that the interest rate would be 7% in order to get incentives. Told I could exchange incentives in order to buy down rate. Then multiple last minute underwriting requests with only a couple of days to closing. Was told everything approved and then another request. Left and right hand were not communicating. Seemed like all notifications came at the end of the business day with no way to react. On one occasion, I was told of a problem with the loan at the last minute on a Friday. Had to go all weekend to even find out what issue was. Almost pulled plug on entire purchase due to this. Advice: have your own mortgage company lined up! Do not rely on Pulte. ... More

Our manager left about 3-4 weeks before closing. There were major problems with the rock and brick on the front of our house. I would have postponed closing, but it was upsetting my husband, so I didn’t. New manager said there was NO way they would tear down and redo the work. They did not clean the grout spillage all over our tile floor so we had to do it! The yard and landscaping were horrible! We had 2 truck loads of sand delivered and spread trying to level out our yard. The plants that were put it belonged in the discounted subdivision on I-45. When they laid the grass they didn’t bother to pick up any trash that had been left around. Now I will say Tex has worked hard to resolve the issues that we haven’t been able to fix! I would not recommend anyone purchasing a Del Webb home ... More

My homebuying experience with Del Webb has been deeply disappointing. I feel misled on key aspects of the build—especially regarding material quality, fabrication issues and changes, and misleading statements that cost me thousands when opting to select the higher-end options offered by Pulte. Despite repeated assurances, major issues were downplayed or ignored. What should have been an exciting milestone became a frustrating and deceptive process. While I had a positive experience with the sales agent, construction manager, and design center staff, the real issue seems to be with Pulte’s vendor contracts, which I found out deliver far less than what’s promised. I’m now considering all my options to ensure I receive what I paid for. ... More

Closing was delayed due to lack of ability to communicate with the city vendor which was not true. After showing how perturbed we were, then they suddenly Pulte was able to get the meter installed. We had 2 turn overs of construction managers, no explanation. poor communication. Roof in garage not installed correctly-leak, but was repaired. Water in tun not draining due to glue and debris. This was repaired. Dried urine on toilet seat -workers should have been using porter potty. HOA fees include irrigation and landscape maintenance which is not holding up to their promise. Lawns are not watered and taken care of and not fair to have to pay for this lack of care. ... More

The options and flexibility was extremely limited for new construction. Example: If you didn't want one of the 3 lighting options given you had to buy & install light fixtures/fans yourself. Also, the interior upgrades were grossly overpriced. I would say the quality is slightly above average for both the interior and exterior work. The Del Webb community itself is very nice.

I was fortunate or maybe unfortunate to be able to visit the house almost weekly to see the progress of the new build. It was frustrating to witness the lack of "craftsmanship" that they claim in the promotional materials. To look at finished window openings that were not plumb or level, inconsistent wall texture due to the numerous times the drywaller had to return, items that supposedly passed inspections but yet I had to point out to the construction manager that they were wrong or needed to be fixed and the attitude of not only the construction manager but the senior construction manager were disappointing. Basically was told that this is how it's done in AZ so accept it. There are other items but I could type forever. I do have pictures documenting the subpar work. Now after being in the house for a couple of months, it's obvious subcontractors are not very keen on using a level to check evenness of tile and numerous other aspects of a build. We'll call this "slap and go construction". Hopefully anyone that looks at these houses has a thorough inspection if they are not able to watch the whole build and check daily or weekly to see the lack of "craftsmanship" they claim they put into their product. ... More

Buying a home from DellWeb was fairly simple, but the service provided by some is not great. We are provided several options to contact warranty..no one answers the phone or just goes into a waiting period. Leave a message, no returns calls. The warranty process in my opinion doesn’t make sense I rather do text messages. But some on team insist use the website. I don’t use website..don’t give me options if only one is available. Ask Jesse—When it rains a lake is visible behind home and next door too. The fill dirt on property is the crapiest I’ve ever seen. Also, the back yard is so uneven. Who was the PM overseeing this project not a good job. It’s horrible. I was told several weeks ago they are working on it. Lies!!! Also laying rocks on the entrance a dumb idea trucks turn shapely and return rocks back into the roadway. The streetlights are still out some of the them. They know which ones are not working if not ask the PM. The back yard has so many divots it sucks why do I need to level the ground off when the PM should have been Johnny on the spot. Didn’t happen! Don’t understand the warranty options—three of them. Only allowed to use one. Wow. ... More

I love my Pulte house. However, the workmanship from some of the subcontractors are horrible. Zero pride in their work. Painters did the worse job I have ever seen. Concrete patios not level. But I must say Brian and Tommy with Pulte have worked so hard for me trying to correct this. Pulte needs to up the quality standards with the subcontractors.

Make sure all issues are resolved before closing

Like all sales people, Jordan said things that were not exactly accurate. It was about what I expected and I am not sorry we purchased here. I look forward to getting to know my neighbors and the community.

This is our second Pulte home in a Del Webb Community. We are disappointed in the fact that we bought our lot and home for full price, then Pulte offers huge discounts to new buyers. 2 weeks before we received our keys no work was done at the house. Then when we closed we are expected to have all the things that weren’t done reported for warranty work. Just so it is signed off by the homeowner and Pulte gets their money. I would seriously think about that before buying again.

I’ve found many cases where painters left paint brush streaks, paint bubbles, dried drips and paint buildup; cases where nailheads are showing on drywall, where floor tiles are not square with walls, gaps in floor molding mitre joints, uneven endcuts on floor molding. Cheap appliances.

1. master toilet was running, had to be fixed 2. spot on wood floor that had to be removed 3. breakers keep flipping, electrician coming 4. master bath mirror has unremovable spots on it, being fixed 5. vent in bathroom was incorrectly installed, has been fixed 6. Per my realtor my house would not sell for the amount that I paid for it and the land I have been getting a quick response, on items getting repaired.

Disappointed. iamenities offered under false pretenses. would not recommend a del Webb home to anyone.

Our experience was okay we did struggle a bit getting things set up as we first got here I would think there would be a better orientation rather than just saying you're having a meeting and hope that everybody shows up there should be a planned meeting time for each home buyer to go through and get set up on everything websites all your HOA information. We shouldn't have to wait over a month for us to receive HOA information and how to get signed up. I also feel like I was told a lie when we bought this house I was told the embankment behind me would be as pretty as the embankment up at the front entrance are embankment looks absolutely horrible the neighbors and I have been trying to get information to find out when we're going to get an embankment with the bushes and landscaping like we were promised but we keep getting the runaround don't really appreciate that I think you should stop lying about stuff when you're selling houses if it's not really going to happen. Also both entrances need to be widened so trucks aren't driving on the shoulder and dragging mud across the entrance to where every time I come in to development I get mud all over my car. ... More

Dreary winter, yards full of weeds.

Our construction manager was a pleasure to work with and communicated well with us. However the subcontractors for the drywall, trim, and tile finish work was substandard. We are now having to deal with warranty to correct all the issues that should never have happened. The following is a partial list of issues. The paint on the windowsills has raised the grain so they are all rough. The floor tile was installed unlevel and had to be replaced. The wrong color kitchen cabinet panel was installed. The baseboard molding and window trim has rough edges that needs sanding. The Hardiboard siding has holes, scratches and paint chipping. The drywall has nail indents that were never spackled correctly. The drywall has spots that they painted over tape. They put white caulk on a brown countertop. The tile guys tried to coverup up a chip on the tile with a spot of caulk. Closet doors are not hung straight. We feel confident that these issues will be resolved to our satisfaction but it's unfortunate that they happened in the first place. There was a definite lack of detail in the finish work. The interior electric switch design is flawed. There is no light switch for the Gathering room when exiting the master bedroom at night. You must walk across a dark room to get to a switch to light your way, a definite safety issue in this Prestige model. We have also noticed that along roads, common areas, and construction sites there is a lot of windblown debris and garbage which is unsightly and detracts from the community's image. We certainly hope that the developer will be held accountable prior to turning this issue over to the HOA. ... More

Water pressure is terrible and response in getting repairs done is extremely snow or nonexistent.

The finish workmanship is very average at best. The issues I've found are cosmetic and could have been corrected on installation with a very minimum of effort.

The overall process was just average. I believe that the sales people underestimate the amount of upgrades that are really required to build a nice upscale home. Our specific sales rep was always on her day off or vacation. Once the house was completed we didn't even hear or see our rep. The quality of the build or upgrades is just not good especially considering the price. For example we upgraded to a glass french door for the office - the quality is horrible and it was very expensive. We've had several items that need to be repaired, fixed, etc. and getting them completed has been very difficult. I do love our house and community, but wish the overall value was much better. ... More