Del Webb Reviews

You have to check on house on a regular basis to make sure it was correct.Some of the subs were poor no supervision put up houses to fast just worrying about getting there money on the closing

5 day walk through with construction mgr prior to closing was a joke. We pointed out several things to be corrected that were not by time we closed. This is a big waste of time let alone $ having to spend in hotel til we closed. 6 weeks later still waiting for some of the things to be done. Different tradesmen were no shows more than once, Frustrating . It was a challenge with some not speaking English when coming to make repairs. This is not my first new build . My experience with Pulte And the overall home was disappointing. Already thinking the entire inside needs to be repainted . Although Sherman williams paint, the paint seems very low grade. The carpets are horrible and other thing considering changing. I’m in a new home , I love the layout and community, however, don’t know if I would buy another Pulte home. ... More

Not happy right now at all

Living in Sun City is amazing. Great people and neighbors. However, the quality of the workmanship and materials used in the home are sub par. We are 2 months past closing and move in date, and we still have open issues. Talking to our neighbors, our experience is common. You know how everyone has an airplane travel story, about delays or whatever. Everyone who has a new home in Sun City has an experience to share about problems with their home build.

While the home seems to be well built, its has many things that need to be finished. Once the house is closed on, any outstanding issues the builder will take months to fix if they do. Seems as if they are hoping you forget about the items. I would not do this again.

We have an extensive list of reported problems and not one response from Pulte. Very disappointing.

We hired an independent home inspector who asked the builder when the house would be 100% complete so he could do the pre-closing inspection, When he arrived, multiple trades were working in the house so he couldn't complete his inspection, When we came for our closing day inspection, the house had not been cleaned, so we couldn't see everything. The builder was responsive to our findings afterward, but we shouldn't have closed before the inspection was complete,

Our home kept being delayed from the date promised, then it was hurry up and get it finished, so that Pulte could close before year end. Therefore there were many mistakes which are still to be fixed, such as the front door was painted/stained wrong twice, numerous drywall and paint errors, paint on the floor, puddles in the yard, missing gutters, wavy siding, etc. The overall design is beautiful, but the execution and quality control is poor,

The facility is great. The house for the price of close to $1M lacks quality. For example, windows are simply not sound proof. Once can hear traffic and road noise from the bedroom. Not good! Not only that, but in my house at least 3 windows were bent. Main entrance door not aligned well and allows draft to come in. The house thermostat is set at 70 F, but the guest room due to imbalance of the heat distribution reads 65 F! Floor plan is great. A very open house layout. I believe attention to details and quality will make the home an excellent choice. This will help to lower the cost of reworking and increase overall efficiency. It is a great opportunity to shine by making these improvements. ... More

Suffice to say, the post closing support has soured our experience. We had a significant list of punch items at our final walk, and only 4 of about 50 have been done in the 45 days since. Some of these are minor, but there are what I consider major items too. Below is a list of items sent to Pulte at the end of December, approximately 30 days after our November closing. Front Door Whistles (leaks) when there is the slightest amount of wind. Needs alignment. Coat Closet Shelf needs replacing due to finish damage. Return vent needs squaring. Office Scratched glass on office doors transom window. Blind in needs trimming/leveling, as it binds towards the bottom. Entry doors bind, needs adjustment. Guest bedroom Window trim patched and painted. Corner wall needs squaring Blind adjusted Guest bathroom Drywall/paint repair when mirror was installed. Cabinet drawer alignment/sink mount bolt interference. Kitchen Cabinet above refrigerator needs replacing, damaged/split door hinge area Stainless hood chimney needs alignment. May also need exhaust tubing work to allow for proper fitment. Ignitors on stove quit working after 1 week in house, using lighter to cook. This may be a warranty issue. Hole in drywall over beverage center / refrigerator Microwave has dent, needs replacing. Missing trim on left side above beverage center Gathering Room Wall to the right of the nook, crooked Fireplace gas valve trim needs adjustment, mud, and paint. A tech came by last week to move it, so its ready for finishing. Sunroom Exterior door to lanai needs adjusting/trimming. Doesn't close/open smoothly. Window #3 needs alignment/adjustment. Binds when opening/closing. Hallway Bedroom Wall needs repairing, very crooked Closet ceiling needs painting, wrong color Shoe molding has high spot. Hallway Bathroom Vanity cabinet cracked at screw Master Bedroom Window trim patching and painting. Master Bathroom Right side mirror needs replacing due to incorrect assembly. Exposed frame holes are visible. Drywall/paint repair from when mirrors were installed. Missing paint between linen and closet doors Master closet Drywall/paint repair where fireplace gas valve was repaired. Stairwell to Loft Railing needs sanding and restaining. Stair trim needs sanding and painting. Loft Carpeting has paint on it at top of stairs needs cleaning or replacing. Long wall on backside very crooked Closet attic access panel needs painting 1/2 wall trim damaged Loft Bedroom Need the 5-panel door installed and finished. Warped wall trim needs repair/refinish Garage Leave 48' of 8" trim and 3 sheets plywood for finishing above. Outside Need paint on front concrete walkway removed. May require replacement. Front porch post needs painting/refinishing from tape removal. Front Door painting Grade common ground to left of house, holds water. Downspouts need redirecting onto driveway. Downspouts need checking, overflow on heavy rain at front right corner of garage. May be warranty issue. Irrigation line at front window has hole in it. Needs repair/replace Lanai post needs painting/refinishing from tape removal. Rear roof shingles/underlayment issue, rear of house. Hardy plank on side has hole in it. Brick flashing at garage needs replacing. Has hole in it. Vertical strips need replacing on front side of house. Visible, uneven gaps at bottom edges all over. General comment on trim/painting. Minimal attention to detail was applied throughout entire house. Overspray, very poor edging, spills, and lack of good cleanup are evident all around the home. We need the "A" crew to come spend a day on our home to address many of these issues. I can provide pictures if needed. Front Door Whistles (leaks) when there is the slightest amount of wind. Needs alignment. Coat Closet Shelf needs replacing due to finish damage. Return vent needs squaring. Office Scratched glass on office doors transom window. Blind in needs trimming/leveling, as it binds towards the bottom. Entry doors bind, needs adjustment. Guest bedroom Window trim patched and painted. Corner wall needs squaring Blind adjusted Guest bathroom Drywall/paint repair when mirror was installed. Cabinet drawer alignment/sink mount bolt interference. Kitchen Cabinet above refrigerator needs replacing, damaged/split door hinge area Stainless hood chimney needs alignment. May also need exhaust tubing work to allow for proper fitment. Ignitors on stove quit working after 1 week in house, using lighter to cook. This may be a warranty issue. Hole in drywall over beverage center / refrigerator Microwave has dent, needs replacing. Missing trim on left side above beverage center Gathering Room Wall to the right of the nook, crooked Fireplace gas valve trim needs adjustment, mud, and paint. A tech came by last week to move it, so its ready for finishing. Sunroom Exterior door to lanai needs adjusting/trimming. Doesn't close/open smoothly. Window #3 needs alignment/adjustment. Binds when opening/closing. Hallway Bedroom Wall needs repairing, very crooked Closet ceiling needs painting, wrong color Shoe molding has high spot. Hallway Bathroom Vanity cabinet cracked at screw Master Bedroom Window trim patching and painting. Master Bathroom Right side mirror needs replacing due to incorrect assembly. Exposed frame holes are visible. Drywall/paint repair from when mirrors were installed. Missing paint between linen and closet doors Master closet Drywall/paint repair where fireplace gas valve was repaired. Stairwell to Loft Railing needs sanding and restaining. Stair trim needs sanding and painting. Loft Carpeting has paint on it at top of stairs need ... More

We were excited to purchase the lot with the elevation, & color. But we couldn't because of symmetry and had to relocate to another lot. Moving forward, we picked out our choices for the entire house but had to make adjustments as supplies for certain materials were not available. That was understandable. Only three colors to choose from for interior paint. When the time came to do a pre-walk-through 2 weeks before closing, we were shocked. There was so much more that needed to be done - the molding, calking, and paint were done substandard. No bathroom mirrors, cracks in the tile, etc. We felt rushed into the closing, and should not have proceeded. But we did, trusting our building manager to make the necessary corrections. Guess what? That didn't happen. We arrived to move in after a 15-hour drive, and the entire home was coated in spackle dust. The floors were filthy, mud caked on the floor, mirrors never cleaned, and inside windows dirty. It was disgusting. Complained to the building manager and a cleaning crew arrived. They helped, but the condition of the home was still unacceptable. We were buying a home, like the model that was shown to us. This was not what we closed on, or what we moved into. Shoddy workmanship, too many jobs uncompleted, and the list goes on and on. This was not a home that was ready to be moved into. While the structure seems adequate, the finishing work could have a lot better. We're disappointed with the build. Advice: Do NOT go to closing until all issues are fixed. ... More

Purchasing a home should be fun and memorable. Unfortunately, not the case. Most of the key Pulte people are nice and actually attempt to make every effort to satisfy you, until you close. Once you close, then the smiles disappear and your left with unfinished work. Warranties that have no time limit on being fixed or repaired., since they already got you. If the sub contractors were supervised than they might not have so many problems afterwards, but they are left alone to do as they want, and no one cares. I have many issues that have to be repaired and I sound like a broken record inquiring about them, only to be emailed updates that exceed 5 month waits. This is ridiculous. Ask around before you purchase in this area. ... More

Great communication until closing. Pre-close walkthrough was rushed due to hurricane Ian and house wasn’t ready. 2 weeks after close we had rodents due to improper seal of garage door. Outstanding items are still not corrected. Very disappointed.

I am disappointed with the quality of construction. I was not here during construction because I was living in another state. After I moved into the house, I found so many examples of sloppy workmanship inside the house and there was a major sewer problem. The basic structure, framing seems fine. I learned from neighbors that everyone had problems with their homes and some were worse than mine.

I’m a bit put off by how the service person pressures you to give them a 10 star rating and tells you that it’s a failure if they get anything less. It’s all action at the start but once you’ve rated them, they are are nowhere to be found. They ‘ghost’ you. Still numerous deficiencies that have not been addressed. It’s all sell, sell, sell but no customer service after closing. Caveat emptor. As far as the community is concerned, we LOVE It. Our social director is fantastic! The HOA… not so much. Hoping we transition to another management company in the new year. Pulte has reneged on a number of things and now leaves the HOA in a major deficit. Bad!!! ... More

The community, location and amenities are fantastic. Quality of workmanship and materials should be a separate category. The things in the home that take it from ok to great are missing. The build process interspersing location of builds and completions could be better. A new owner should not be put into a mindset of having to worry about what might go wrong hearing and seeing what your neighbors are experiencing.

John G. in sales is the one person that made this experience enjoyable. He returned or texted me back in a timely manner. When we had a concern, he would look into it and again in a timely manner respond back. The neighbors are wonderful and very helpful as well.

We can only hope the structure is sound as the finish work is rather poor. We had to point out many times crooked door and window framing. Some were corrected however, others were just left with the response “no way to fix it”. The shower frame and doors in one bathroom are installed incorrectly, this was pointed out before closing and 2 months later this is still not fixes. Some windows are damaged, again pointed out but not fixed. Glass doors to the library/den poorly painted, even the painter asked “what’s with all the blue tape” told us to report to get it fixed, we did still living with it. I could go on but hopefully you get the picture. Can not end without saying, we love our model and hope issues will be resolved soon. ... More

BEWARE. Pulte did not have our house completed and to our satisfaction at closing. They asked us to give them a good rating in spite of their inability to complete the house as contracted. They in fact asked us to state the house was completed even when it was not. The many, many items left undone are too many to name here. We’re now moved in and in a fight to get the simplest of things completed. Again BUYER BEWARE.

I think the workmanship is poor quality. Response to items of concern is non existent. Cheapest possible products used.

Sloppy work inside and outside. What first appeared to be small cosmetic problems soon turned into major concerns, because there were so many. I am still waiting for some issues to be resolved, especially the two colors of brick mortar. My expectation was much higher, especially for a “newly built home”.

I cannot recommend living in this community. The model home is lovely. This home and site is not what I expected in a home , certainly in this price range. My manager was able to give attention to my requests in the time allotted for the nessary

So far, has not been a pleasurable experience. Do many lingering issues. I hope pulte can get it together so I can change my review.

We were very excited to go through the process. We started with the purchase of the lot and like all sales agents I imagine ours threw the “you better hurry; someone else is looking at the lot” warning to purchase now. Whatever. The build was slow but expected to go from Nov to Jun 1; we closed on Jun 30 so had to extend our apartment lease Jun and then Jul ($$$). We knew we’d have quality issues when we walked through and saw the plumbing in the laundry room was turned backwards. Fast forward to final walkthrough and the result is a punch list 19+ lines long and supposed to be addressed before move in. That didn’t happen and we are still waiting and finding more poor workmanship flaws such as under counter cabinet slide out draw coming apart when pulled out, upside down electric socket that doesn’t have power, etc. I expected better quality from Pulte. ... More

The Sales experience was good, however, responsiveness once moving in has been poor. I have several quality of workmanship issues that are unresolved and desire to ensure customer satisfaction is a low priority. If anything, I feel criticized and ignored asking for broken/sloppy items within a new home to be repaired.