Del Webb Reviews

My new home and my experience has been good, but I am one of the lucky ones. Other homeowners on my block and in my area are having nightmare types of issues due to the poor craftsmanship of the trades used to build these homes. Drywall issues. improper countertop installation. damaged cabinets. Poor tile installation. And mostly poor response from the manufacture.

Worked with several construction managers over the course of the build. Most times the concerns and issues that I brought to the attention of the Pulte construction people were ignored. Sometimes I would not have any communications for many weeks. When I did receive some form of communications, there was no follow through on what I was told would be done. I am still trying to resolve construction issues. Other issues I took care of myself, and I am still resolving the issues myself.

The quality of materials is not acceptable for price of home. I purchased a Spec Home, so no upgrades, but thought the basic level would be good quality. The Pulte sales agent was confused at times and did not have answers. The mortgage process with Pulte seemed to have communication issues between hand-offs/departments. The landscaping looks good until you actually check how trees/bushes were planted and discover uneven ground under grass/turf. When you do a walk-thru, take your time and inspect every inch of home. Some items, you don't see until you actually move in and then you have to deal with Pulte customer care (which is very short staffed and overworked due to number of issues from homeowners). Overall, it was not a good experience. Buying a new home should be exciting and a happy time - not so stressful at every turn you make. ... More

The home is nice but would not give it a high quality rating. As an example there are many issues with the walls. There are nicks and pits in many places. On the hard woods it looks like a stain pen was use to cover up bad spots. And not used well at all. It looks like a kid used a marker on the floor. There are many examples where they cut corners. I just listed a few

Quality control lacking greatly. Truthfulness of sales office truly lacking.

Craft workmanship absolutely horrific and rushed into the closing process into a home that was not even remotely close to be moved into. It’s been six weeks since closing and we still have a multitude of craft coming through to try to fix the inadequacies associated with extremely poor workmanship. Also equally as important, the workers in the area that are working on other homes are very disrespectful and continue to blast their music at a decibel level that can be heard inside the home. This is an absolutely horrible situation.

The home buying process was okay considering the current market conditions. It was annoying to have information (contact info) given to Del Webb’s list of venders for items like financing, insurance, etc. Responsiveness was poor during the building process, a returned phone call / email should be standard not the exception. The quality/ workmanship of the home is not near what is expected, even for a “track home”. Pulte is a large money make machine and it is apparent a quality product is not a priority. The response to issues is reasonable. However, it should not be considered standard practice to close now and “fix it later “. It is a huge inconvenience to fix poor quality and poor workmanship after the purchase. It appears that the builder will be fixing issues during the entire one year warranty period, afraid of what will happen and the response after one year. ... More

The staff I dealt during the purchase and construction processes were always very professional, polite and responsive, although they did not get into the level of detail I hoped for. The initial purchasing process was good, but it was not stressed that choices to customize would be almost nonexistent. I was shocked at the design studio when there were almost no choices (everything was gray, beige, black or white) to customize my new home’s finishes. During the actual construction I discovered that absolutely no changes to the actual house could be made no matter how minor. These left me very frustrated. Once I moved in, I found the finish work was very poor and the materials (from bathtubs to fixtures to the garage door opener) were the cheapest available despite the very high price tag on the house. I am learning to not look too closely and accept it for what it is - a very quickly built cookie-cutter house using the least expensive processes, materials and contractors. After six weeks in my new home, there is already a crack developing in my living room wall, along with many other issues. The responsiveness to these issues is almost non-existent. Emails and phone calls go unanswered, with emails having to be resubmitted before I get an auto-reply that someone will call me in 48 hours, which has never happened. I built with Del Webb to become part of a community and I am happy to say this is a great community. I will eventually learn to lower my expectations about the structure I live in, and will continue to meet wonderful people and enjoy my time here with the many events and activities available to me. ... More

Poor attention to details. Sloppy finishes. House was delivered dirty. Our issues were ignored.

We are still waiting on matching windows. We are waiting on screens. Some windows have 6 pane grids, some have 4, some have none. Don't match, upper and lower. We do not see variety grids on other homes. Don't know why HOA/ Architectural Review Committee allows errors as such when they are sticklers on remodel application. Sloppy work. Had styrofoam in icemaker. Had plastic wrap INSIDE disposal. Fixed myself. Sink still does not drain well. Sink drain pipe slants INWARD. Gouges in garage concrete, they "will" fix. No magnetic catch on shower doors. They "will" fix. Front, garage door and back door did not have good closure, fixed myself. You could see daylight. Microwave surround and range vent hood had scratches/dents. Replaced by Whirlpool. They are working too fast and not learning from past errors. The dryer vent was corrected before we arrived. Garage overhead door is cheap, noisy. We had requested all brushed nickle hardware, faucets. Sink was chrome. Replaced myself. All quality cupboards/drawers these days should be soft close. Windows should be tilt-in so you can wash them. Ask me again in 2023. ... More

The sales and design agents were outstanding. However, the home project manager was severely lacking in basic communication and follow-up. Timelines were promised and missed at every step. Punch list items were not completed on time or as promised. The community is outstanding, but the home building phase is poor.

Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc

Difficult reaching project manager, absolutely no follow through on punch list. When we closed we became invisible. Scheduled exterior paint fixes- no show. Interior scheduled fixes-cancelled date scheduled until we’re not here.

Building a house during a pandemic & supply chain issues presents a unique set of challenges, but there is no excuse for lack of communication. Pulte started more homes than they could handle. Crews get paid by the job so they rush from one house aka job to the next. Needless to say, there’s a lot of sloppy work. Our home took about 5-6 months longer than others started at the same time. The cabinet company used is horrible. After 1 month we are still trying to get issues addressed that would take a handyman a few hours. Workers just don’t show up. And we are doing a lot better than others around here. My best advice is to hire an independent inspector before you close. ... More

The sales process is very deceptive. When you choose a particular package you are not sure what it would look like without the package. All the models are so highly upgraded that you can’t see what your home will look like without the options. Especially with the kitchen package options. This area needs improvement! The workmanship is shoddy. They go through and manufactured homes so quickly that they don’t take pride in their work.

Many mistakes had to be caught by me. No quality control during building process.

We are still awaiting the delivery of our ordered refrigerator and we have been in our new home for over six weeks. We are also waiting for a replacement dishwasher due to the original being damaged. We have been told on several occasions that the products were going to be delivered and then no follow up from Pulte. This is not acceptable and we are very disappointed with the lack of customer service we have been receiving.

Building my new home was not the experience i had hoped it would be. Supply chain issues and delays we plentiful. My home was completed about 4 months past the initial completion date. AND the sub-contractors and trades were sub par. The amount of items that needed to be redone and that are still not corrected 2 months after my closing are way more than anybody should have. Since its only been two months since I closed, i cannot speak to the long-term quality of the home build

My experience has not been great. I realize the supply chain issues couldn't be avoided, my issue is with the quality of the the finish work. It left a lot to be desired. Too many issue that now need to be redone, is not how I expected my move into my NEW HOME to be. My opinion is there are too many new builds going on at once, and the trades are rushing through doing a sub standard job. Now I have work orders to be completed to correct the issues. Why wasn't it done right the first time?!

Home was not where it should have been for final walkthrough. Too many issues still to be addressed and corrected and fixed. Once these are corrected, we will be happy with our new home.

Very poor workmanship and lack of appropriate supervision during the construction process. I received my new home full of dust and with several unfinished details. No electric power in the dryer outlet. Food waste disposer with no electric connection. Garage door with some loosened bolts. Kitchen cabinets’ doors with dents. Just to mention some of them.

I am appalled at some of the glaring issues, shortcomings and bad planning - expected better!

We were given several dates for move in, not very good communication between the builder and us. The walk through was done on the same day as signing and several things in the home were not complete. We have been in the home for 37 days and still do not have our blinds installed, we are still missing a cabinet and draw in the kitchen and several other items that need to be fixed. It's almost as if now that the home is ours there is no communication with the builder.

A bidding process to pay extra for building lots should have been a warning sign. Very little contact from Pulte construction during the building process. I can understand it’s a difficult time to build with Covid, labor and material shortages. But after a big rush to meet their closing date at the end of the building process, we cannot get anyone from Pulte customer support to return calls or follow up on issues that need to be fixed. What good is a home warranty if there is no response to calls? I left voice messages three days in a row on the Pulte Cutomer Support line. The answering system message states they will return a call by the end of the day. Never got a call back. I sent emails several days in a row. A week later I got a response to my first email asking for a more detailed punch list. Emailed that a week ago and have not received any response yet. A neighbor had water running from a faucet that would not shut off. Pulte customer service told them that was not a priority and someone would be out in a week or so to fix it. What? Plumbing that does not work is not a priority? Sun City Festival looks like it might be a good community, after the house issues are fixed. ... More

The sales people were hard to contact a lot of the time. I don't have a comfort height toilet in my bathroom because a change order was never done and I was docu signing so many forms because I lived in another state. The salesperson said not to worry. She would do the change order. She did not do it. I was involved with so many things that it never got done. It was del webb responsibility to see that this change order was done. I should not have to now pay for a modification which is what I have been told I will have to do if I want a comfort toilet. There are other issues that should be addressed and they have not been. I am told the tile person is backlogged. I don't even hear from the tile person to be given an appt. regarding the threshold to my bathroom being too high and dangerous. ... More