Del Webb Reviews

We were a little disappointed in the selections we had to choose, from cabinets, hardware, tile etc. Many of the choices were very dated. And who knew if you chose the standard cabinets in the kitchen or bathrooms, they don't come with hardware! No drawer or door pulls and not even an indentation on top to open them. I will say, as in most new construction, there were things not done right, but at least Pulte was pretty responsive to correcting them. My biggest complaint was the lack of communication with everyone except our project manager. I do like my house but we have made many changes and upgrades once we moved in, which was a little disappointing considering the final cost. ... More

we bought a mystique we added the extra room and bathroom. we love it they said it would take about 150 days we got our home in 132 days. there where some issues but they took care of them immediately. I did the lanai and outdoor kitchen on my own I did it for half the price. but overall our construction manager josh was great he would send us pics every week showing us the progress. we had been looking for a home for two years. and as far as builders go I think pulte is one of the best builders out there

We are extremely disappointed either way our home . We have letters with statements from sales team and when we found out that the letter wasn’t true at all and explained to managers they refused to understand . Also many issues in the home need repair . We r working diligently to get warranty people out here

Our experience from day one was professional and welcoming.

It felt like once the home closed the attitude went from “tell us what we can do for you,” to “we did that according to code and you need to accept that.” Items like fencing are not included. Builder issues have arisen in the community with ground movement, though not to us directly. Issues have also arisen with construction of the community center. But we love the location and our neighbors.

Entire experience was awesome except for one.. I would NEVER recommend pulte mortgage to anyone. I logged 7 calls with not one return call. That part was terrible

Except for the sales person, who was very good and responsive, the rest, for the most part, you are non existent, once closing was done… the only way, I come across information is through the residence Facebook. Filled out forms during Dell Webb orientation.. with the manager… we have no name tags, never been contacted by e-mail for events or anything, my e-mail to the manager was ignored, no newsletter, it has been over 6 weeks we still do not have an account number through the title company… we have been busy getting our previous house ready for sale etc…

Have discovered a number of quality issues after move in with mixed responsiveness for correction. Was surprised by difference between purchase price and insurance carrier's estimate of total replacement cost; I paid too much.

While Del Webb does a good job of supplying a quality product, there are problems in Del Webb communities that need addressing. First, the management company does not register new homeowners for weeks. It does not matter how dedicated the local folks are, the corporate office does not well support the local folks, so there are real issues. Also, while the home build was fine, Del Webb does not do a good job of managing traffic in new build areas, so one often has to wait to get in and out of one’s own house. Also, on occasion the driveway itself is blocked. This is a real issue because at times emergency vehicles could would not be able to get in and out. Pulte is exposing itself to an huge liability here, but it does not seem to mind. Also, deliveries to private residences seem to have a lot of failures, perhaps because delivery vehicles could not get in and out. And for some odd reason, perhaps the same issue, trash has not been picked up for others. These are real issues that need to be addressed. ... More

Make sure you get all your questions answered during the process. Do some research.

Everyone we worked with during the entire process was so helpful and patient with our concerns and questions. This is the first home we have had built to our specifications and the questions were many. We were guided and everything went smoothly.

We worked with Michael from the sales office. He was outstanding and we had built a relationship with him from when we started looking a year and a half ago. Steve was great at addressing issues in our walk through. Sheree has been a joy to work with and on top of her game.

From beginning to end our build process was really a pleasure. Our only complaint was, we wish there were more selections with the finishes and weren’t so rushed to make decisions. Our construction manager Mike was outstanding and made this experience enjoyable. We had no worries with Mike overseeing everything. He was extremely meticulous and really cared about things getting done right.

Sales person, Tracy was very helpful. Construction manager, Chad was also very helpful. After move we were transferred to a customer service person who has not been helpful with “fix up issues”. Doesn’t return calls, etc. etc.

Aaron and Josh with the support of my realtor The Luna Group made this experience very smooth. I was purchasing from out of state, and they were there to support me every step of the way.

Purchasing in Catalina was a truly amazing experience. Regina, Bret and Shayne were so helpful and communicative. It was an easy, comfortable and non anxiety producing process. I cannot recommend building here highly enough. I’m sure you won’t be disappointed!!

After looking around for a home, I found my dreamed home. Cherry in administration n Allvaro showing me the function of the house helped my process in buying my house very simple . A very friendly neighborhood and always plenty of activities to keep you busy. Bonnie

Josh was excellent. Very responsive. Our problems were with the lack of craftsmanship from different trades.

We built a new house from the dirt up at Sun City Anthem @ Merrill Ranch. The experience and build quality was excellent. The materials and technology used are the very latest. The design center provides a vast number of choices to make your home your own. And the construction supervisor assigned gets to know you personally and was a super responsive resource throughout the process. Of course, like most new homes, the base pricing is deceptively low requiring at least +50% in upgrades to get to the house you want, but the end purchase price is competitive. Del Webb (part of Pulte) also offers their own competitive financing and homeowners insurance, and were very flexible when we changed from a mortgage purchase to cash at the latest minute. Highly recommended. ... More

From the first moment we arrived we met our salesman Zac he was warm and welcoming and really worked with us to find the perfect lot for our home this is our second Pulte home we have built and this journey has been the best yet Through the building process we worked with Brogan and Kyle who always kept us posted with what was next Very through and cared how the house was being built After we moved in James MacCourt took over to follow through with all that was needed to be done to make the house perfect. He is very precise and professional. Always on time and keeps you informed when work will be done on your home and with the follow through Really it’s takes a great team to build a village and this team of Zac, Brogan, Kyle and James are top notch and made our transition to our retirement home Perfect could not have asked for a better experience Hats off to Pulte from offering a home in every price range to a team of people that made our move to Mesquite sun city seem less ... More

After living in our new home for a month, we have noticed imperfections in cabinetry and sloppy trim painting! Some that we couldn’t see due to being overwhelmed with the plethora of newness, but should have been caught by Project Managers inspections. It is embarrassing to have family and friends point out some of these things. We have been advised not to contact anyone unless it’s something serious for correction, but wait for the one year “punch list” to correct minor imperfections. So we have to live with these things for a year? You are providing homes to seniors 55+ who are being overwhelmed with all the activities and responsibilities of moving and possibly selling their former homes! We sometimes miss the minor imperfections which Pulte shouldn’t! I’m 98% happy with our home, but bothered by the minor things. Pulte insurance was easy to deal with. The actual closing was a breeze! Pulte mortgage was a different story. There is a Pulte mortgage (PM) representative on site! She was our initial contact with PM. But we were passed on to a PM representative in another state to deal with via emails and phone. Then we were passed on again to a third PM representative! It was very confusing for a senior not skilled in the new use of electronic communication and signing! Documents sometimes had to be resubmitted after not being located or lost due to the transferring of PM representatives! PM was the weak point in the smooth operating system from sales to completion. You may want to look at their function and manipulate it for simplicity towards the 55+ seniors you are advertising your developments towards. ... More

Everything went fabulous until we took possession of the home. We loved our sales agent Bridget and our builder, Lonnie was friendly and helpful sending us pictures of our house as it was being built. He was quick to respond to issues after closing, as well. But our disappointment was when we closed, so many things were not OK. Beverage fridge has never worked - still waiting on replacement, dishwasher and freezer never hooked up to water, doorbell was not wired correctly to work and rang by itself constantly, smoke alarm was not wired correctly and kept going off at all hours of the night, windows not cleaned - still have sticky residue on them, kitchen cabinets were not wiped clean - lots of fingerprints and residue on them, kitchen cabinet glass was filthy, shelves not set up in laundry cabinets, flooring products left in boxes in house, worker water bottles left in house and backyard, flooring had sticky residue I had to scrub clean, sink in garage filthy, etc... We love the house but the lack of detail to present the home in a clean, welcoming condition was seriously lacking. ... More

I bought a new home in Stone Creek. Overall the home is good for the price point. My problem is the sliding glass door, I paid for a new door and got one that is patched together with pieces that don’t fit right and let the bugs in. I have put paper in all the holes. I paid for a new door, not one that isn’t right. I want the whole door replaced.

Beautiful house layout in a great neighborhood. Kitchen and bathroom with selections from designer Elizabeth are excellent. Open floor plan is very livable. Construction manager Zack was very responsive and exceed our expectations for getting everything corrected before closing. The closing process went very smoothly and there were no surprises on the prices or closing costs. We're very happy with the community and the home.

The master bathroom sinks faucets were installed too far back and it has been over a month to try to fix. When I first reported Brandon was on vacation and he did finally come out to see the problem. Then the last conversation was October 8. I finally got in touch with my sales person Michelle how help with the issue. Brandon finally can out Thursday October 30 and said he had to talk to his supervisor to possibly replace the faucets. He got back to me Friday October 31 stating he had contacted his supervisor but he was leaving on vacation the following Wednesday. I ask for a name and phone number of who I could follow up with while he was gone. Brandon never got back to me. So I still in limbo. Additionally, the master shower was a mess. Cracked tiles and something all over the floor. The tile person can yesterday and today to fix the tiles but the wrong grout was installed in the floor. So I will final be able to use the shower next week with the wrong grout installed. This process has been unacceptable and backwards as far as a solution. ... More