Del Webb Reviews

Many personnel changes during process. Hard to get a response or attention to problems.

We like our home very much even with the problems we encountered and the lacking attention to detail. We had numerous delays which pushed our closing back and caused many necessary changes to our timeline. When we did finally close, the home was less than clean and the painting, both exterior and interior, was terrible. I have been spending time repainting, cleaning paint off hinges, grout off tile floors,patching wall divots, and just general deep cleaning. Getting items fixed has been slow and sometimes fixed items need to be refixed. All in all, we love our community and are enjoying our home but the attention to detail was certainly lacking and not up to the standard of our previous Minto home. ... More

They sell you a home, tell you the name of your project manager who is supposed to watch over your home, but no one communicates. Sub contractors have no authority over what they are given to work with. Whatever wood they are given they put it up even if it is not good wood. 31 studs had to be replaced. Painters paint over muddying errors. Project managers order things for your home build and other managers steal them. To me this is not good work ethics. I closed April 5 and as of May 24, I still do not have any grass and no prospect or communication about it. Once you have closing and they have their money they pass you off to a customer care person who is an hour away and can’t seem to be reached. I recommend you get your own inspector before the 11th month so you have proof of needed repairs to be finished before your warranty expires. ... More

interior of home poorly done for price. Came from a Dell Webb built home which was great compared to this. A lot of work was required after moving in and seeing what problems were there with this house.

The only reason we used Pulte was they were the only builder for the 55+ active community. This is the second house we have built in 4 years and we were very disappointed in Pulte

Garden series home are poorly constructed. Get an independent inspector for every step. If you buy an inventory/spec home get an inspector. Have them send a camera down the sewer line. This is my second home in this area and both had broken or clogged sewer lines; many of my neighbors had the same problem. Landscape is not warrantied because the company doesn’t do it right so the yard is difficult to walk in which is dangerous for the older homeowners. They are planting two trees in tiny front yards that will be huge when they mature and that goes against the foundation paperwork you receive from Pulte. Expect the entry to your new home like the sidewalk, porches and driveway to be cracked, discolored, have globs on it and have holes. However, all this said there is no other age restricted community near or in San Antonio, so we all just live with it and have lots of repairs. ... More

There were several (5) issues missed during inspection (breakers, electrical, A/C, insulation, and missing items). Very difficult to contact Pulte Warranty group to resolve issues and they were not responsive (didn't return calls, took days to address issues with vendors, etc.) during the process. Eventually my Warranty contact left Pulte and I was not notified. I've been living in my home for over a month and the issues have still not been completely addressed. Additionally, quality of build and components used has not been great in relation to price of the home.

The community is great. The final fit and finish quality of the homes leaves something to be desired. Many things will need to just be repaired or made right by the owner as Pulte is slow to respond.

Decent house for the cost but workmanship was average or below. Interior painting was terrible. The quality of paint and application was rough. Sloppy exterior work and cement stains were all over the pavers. Repeated calls to our construction supervisor were basically ignored or excuses were made with no action. From the beginning, our salesman was attentive, but after we paid in full he went silent with very little communication as to our concerns over details.

Too many numerous disappointments to list

Living in Sun City is amazing. Great people and neighbors. However, the quality of the workmanship and materials used in the home are sub par. We are 2 months past closing and move in date, and we still have open issues. Talking to our neighbors, our experience is common. You know how everyone has an airplane travel story, about delays or whatever. Everyone who has a new home in Sun City has an experience to share about problems with their home build.

Very poor workmanship on finishing work. Grout color is different throughout the house. Tile in Owner's bath is crooked and cracked. A cabinet in the kitchen is crooked. Front door and garage door not fully painted. Baseboards look like they are used. As of today, we have received "lip service" that everything will be fixed. The trades are scheduled to come May 24 & 25 to address these major issues. Time will tell if our home will be "a quality build."

My husband and I purchased a Pulte Del Webb lot in March 2022 and moved into the completed house in April 2023. Unfortunately no cable line had been installed. The project manager blamed AT&T and AT&T blamed Pulte. As of today ( six weeks after closing), THERE IS A CABLE LINE EXPOSED RUNNING ACROSS OUR DRIVEWAY THAT NEEDS TO BE BURIED. We have been in constant communication with AT&T to get this resolved. Seems like the project manager should have been the one to double-check this from the onset of the build. After one month from our purchase, the realtor associated with Pulte took another position within the company. She was replaced and, after a few more months, the second individual assigned to us moved on from Pulte. Our initial project manager was removed after two thirds of the house build. I will say the first project manager was very faithful with his email and photo progress updates. Enter the second project manager who was not great with progress communication. The first and final walkthroughs felt rushed and I felt quite pressured to give the project manager “10s”, as he made it seem his job would otherwise be in jeopardy. After the first walkthrough, there were 14 areas to be addressed. To his credit, the project manager had corrected 13 of the areas by closing date. My husband and I were introduced to the customer care rep. the day of closing. A binder was not left with the house, but the rep brought one by the next day. He also mentioned that he had registered all the appliances for us. After one week of living in the house, there were several “ issues”. - The bathtub does not drain - Towel holders were loose - column in back of house dinged up ( chipping) - no “ decking” installed in attic - sloppy grout work mostly in bathrooms - the house was basically dirty when we moved in with bits of grout ( like they were dripped ) stuck on tile pieces. There are certain areas with clean grout and other areas with dirty grout lines. Our customer care rep., to his credit, did come by and address the problems. Pulte lined up companies to come fix most of the issues. We are still waiting on a response to the clogged drain in the bathtub. In looking around this community, I see many trucks and workers. Houses seem to go up quickly, although ours took a little over a year. I expected a more professional job due to the duration of the build. It appears the workmanship was hurried, with not much attention to detail. I suppose the turnover with realtors and project managers could have played a part in this result? Still on the fence as to whether I would recommend Pulte to prospective buyers. ... More

Our home was 3 months delayed from when the closing was initially scheduled. Overall, we are pleased with our home. There are several things that need repaired and completed. The process to get these things done is extremely slow. We’ve been trying for two months now and nothing has been done. Some of the finish work is questionable. You can tell that the sub-contractors are in a hurry and make lots of mistakes. I’ve counted over 50 drywall mistakes throughout our home. Many missed painting spots and paint on floors, cabinets, trim, etc. The baseboards have several installation issues as well.

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let the inspection service deal with it. After owning a Del Webb home 26 years in Las Vegas I am very disappointed with the lack of customer service here ... More

My overall experience is good but I closed on my house March 10 and we still do not have window screens. The light switch in our hall closet was placed behind the door so when you open the door you cannot see or reach the light switch. You denied fixing this but when I appealed to said you would send someone to look at it. Thishasnot happened after weeks of waiting.

Issues are lingering. The build quality is not what was expected from a Pulte home. We feel that Pulte is only concerned with getting houses finished and not adequately addressing issues in houses that recently closed.

Not much room between houses.

Not very happy they take their time nightmare responsive to your needs and times matter of fact they have no respect for your time.

On the surface, the homes look great. But I never thought one could miss 6 pages of specifications in the contract and get the kitchen wrong. They built the wrong island and missed several electrical upgrades. In their haste to correct the misses, they butchered the pavers in the driveway tracking out joint compound and other stuff that we're still waiting to be cleaned up - promised to be done prior to closing. The warranty folks in Las Vegas say that Pulte laid off all but one manager, so that's why three months after closing, we're still waiting for punchlist items to be corrected. Forget the warranty work. Still waiting on most of that. Sadly, my neighbors have the same experience and I doubt Pulte will allow this review to be posted. Fortunately, there's Facebook and word-of-mouth. My advice - don't close until all defects identified on the walkthrough are fixed. ... More

At least 7 punch list items remain outstanding 2 and a half months after closing. Promised a small amount of paint for every color used (unfulfilled).

We have gone through the experience of building a new home multiple times in our lives and I would put Pulte in the lower half. Lennar with whom we have had build two of our homes was much more streamlined. Follow up from them was about the same. I would say workmanship, quality from Lennar was superior to Pulte. Granted, a lot of the build of the Pulte home occurred before, during, and after a significant hurricane, but quality was less than desirable and it appears Pulte cut a lot of corners to help their bottom line. The materials and included extras were also far less optimal than Lennar. If this home was not in the community that it is, and was here in Colorado where our Lennar home is, we probably would not have purchased it. ... More

While the home seems to be well built, its has many things that need to be finished. Once the house is closed on, any outstanding issues the builder will take months to fix if they do. Seems as if they are hoping you forget about the items. I would not do this again.

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

House quality seems good but the craftsmanship quality of finishes is poor