Del Webb Reviews

Pulte/Del Webb is a MASS production home builder. Their attention to detail, especially with finishing is not good. It would seem that many of the subs are hired for low cost, not the quality of their work, especially the painters. The houses have small garages, hardly suitable for 2 cars. The driveways are narrow and short, more like what you would see for a townhome, not a detached single family home. Many of us have to expand the width of the driveway at our own expense to have a driveway on which we can park 2 cars and access each without having to walk in soggy soil during a rain, or bag car doors due to the narrow width. I was also disappointed with the lack of options included for both the structure and the lights/faucets. Any upgrades done were paid for twice in my opinion. The main thing to remember is that you are buying here for the neighborhood. I think the house is structurally sound, but I may have spend more money to improve the finishing and driveway usability. The salesperson, Danielle, did a good job of selling and offering the available options and she talked the talk on quality but did not walk the walk. Construction management did as good a job as they could given the constraints placed on them by management. ... More

Nice community and amenities available

I am disappointed with the quality of the kitchen sink and stovetop even with the upgraded package.

Builder response quickly to repair or replace defective items Builder assigns a person who coordinates with the suppliers to complete the repairs in a timely manner

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More

The sales team were always available to help with any questions or concerns. Very helpful with closing.

we have been in the house for apprx, six weeks and the punch list at walk thru before closing still have not been addressed, the paint job on new trim makes trim look like its thirty years old, full of caulk, paint drips etc.doors are rough{painted with a roller}? I can not express the diapointment, and most neighbors agree

I told salesman I would plant plants in my yard. He said no problem. He said for outside house construction issues I would have to submit request to HOA. I did not know planting a single plant would require an HOA approval at the cost of $25!! had I known, I would NEVER have bought here!!

We are happy with our new home.

This is the second home we built with Pulte. This hone is for our daughter who has special needs. Our sales rep helped us thru the changes like pocket doors and wider Doorways. The changes were very affordable. Our management coordinator went Above and beyond to make sure all issues were taken care of.

They give you what you ask for at a good price. But leave something to be desired when it comes to after you take position touch up’s.

Enjoying our new home very much so far

My new house is beautiful but I needed to do quite a bit of upgrading to get the look I wanted. The general selections I found to be very limiting. My family and I were also extremely upset that used appliances were placed in my home during a global pandemic because mine were not in at the time of my closing. I never used any of them. I just sprayed them with Lysol. I have too many underlying health conditions to take chances during this crisis. I just received my range today. Still waiting for the vent hood and dishwasher. I’m glad I purchased my refrigerator. I would have preferred to just buy all my own appliances, but was told I couldn’t. I’m disappointed that it’s taking so long to receive what I’ve already started paying for in my mortgage. After all, I put my deposit down on this home in September, 2020. During the 5 months it took to build my home, appliances should have been made available! You can only eat microwaved and fast food for so long and stay healthy during a pandemic. ... More

House was built very rapidly. Limited number of options. Unwilling to make small changes during building process if not in the plans even though it could save the builder and purchaser money. Very important that the purchaser remain involved during the building process. The order of the building process is not always the most economical. For example not putting in outlets in some cases before the drywall was installed. Drywall was installed over switch boxes. Suggest that you make lots of pictures of walls before the drywall is installed. Follow up all discussions by email in order to put everything in writing. ... More

Easy to do business with.

I purchased a nice home in a wonderful community

They know what they are doing. They say what they mean and do what they say.

Get a home inspector. Too many residents have compliments.

The entire Pulte team was professional, courteous and customer friendly throughout our buying process. Thx guys !!

Buyers should keep an open dialog between the sales team and their field manager.

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

Looking forward to experiencing all the Del Webb community has to offer

The treatment of the seller and the builder has been excellent, the compliance of the company is excellent.

From the start everyone we dealt with at Del Webb and Pulte were very helpful and professional. This home is the 6th house I have built over my lifetime. Without question the best home building experience we have ever had. Now that our house is built we love it. We had a couple small problems that were dealt with immediately. I would highly recommend this neighborhood and this company.

At our initial meeting with our field manager (Andy S.) in August 2020, he assured us that he would provide weekly updates as our house was being built. We received "weekly" updates on 9/4, 9/18, and 12/18/2020. We would have to ask questions several times before receiving any response. We would often receive no response at all. When we would raise issues, Andy would often respond "I'll take care of it" but not follow-up and actually do anything. We ordered Pulte's kitchen appliance package and upgraded the cooktop from gas to electric. We had no appliances at all until about a week before closing, and when they were finally delivered, they "installed" a gas cooktop even though there was no gas supply because we had upgraded to electric. The electric cooktop was finally installed about a week after closing. There were still several other open issues at closing, but we had to close anyway because we had so many other deliveries scheduled around our closing date. All of the appliances that we had ordered ourselves (not from Pulte) arrived as promised the day after closing. We were told that we had to work through our field manager on any issues for 30 days after closing. We continued to send emails and texts about our ongoing issues for those 30 days with absolutely no response from Andy S. We are now working with the Pulte warranty people, and still waiting for results. I have bought several homes over the years and never had an experience as bad as working with Pulte. ... More