Del Webb Reviews

Pultes customer service representative was not helpful at all. She will find any excuse not to help you with your issues. You have to battle with them to get anything done. Once they have your money, you're on your own.

All aspects of the house was of quality material

Closed on Feb 8. Water leak Feb 9. Mold in master bathroom. It’s April 8 and repairs are still not complete. Trades do shoddy work. So much has to be repaired. 30 day repairs have not started yet. This is my second Pulte new build and I’ll never use them again. Trades do not show up as scheduled and if they do they have no idea what they are suppose to do.

My project manager was exceptional, called every week with updates and photo on the progress of our home.

We had a great experience with Pulte Homes. They have the process down and are so helpful in designing your new home. They are e trembly responsive and attentive to detail.

Energy efficient homes are very nice. You’ll fall in love with the quietness of the home.

Jerry was great. He kept us informed through the whole process. He did a great job!

From the sales office to the building experience it was great.

Our sales rep was terrific. As a Realtor myself I appreciated her approach, attention to detail and responsiveness. Our construction manager gets lower marks for lots of promises and less action.

Julie was a great saleswomen. She answered all of my questions to my satisfaction and made the whole buying process very easy.

That everything is a upgrade, I found I could not get what I really wanted, because the smallest thing was a upgrade. Therefore I am not as satisfied with my home. I guess I really couldn’t afford this home , so I would make sure my friend and family understands before buying here.

I have nothing good to say about Pulte homes. I paid almost half a million for my house and have been very disappointed in the quality of work. Nicks in laminate flooring, screw holes in the garage where they put up the garage door wrong but neglected to fix the holes. Sloppy finish work the caulking is bad throughout the whole house. The microwave was not installed correctly, the kitchen range is crooked and don’t even get me started on the staircase railing. When the come to fix something the usually make it worse. I have talked to home owners in Carolina Orchards and they to have had similar problems and some had worse. All Pulte is interested in is getting their money then slapping up a poorly built house. If someone asks me I would tell them (DO NOT BUY A PULTE BUILT HOME THEY PROMISE THE MOON AND YOU GET A VERY SLOPPILY BUILT HOME FOR YOUR HARD EARNED MONEY ... More

I dont know that I would recommend this builder to anyone else.

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

We love our new house and the sales team but the contractors and materials used are generally suspect. The painters were sloppy, did not use drop clothes and the paint was of poor quality - both inside and out. The stucco and roofing work was also done hastily and poorly. My opinion is that during COVID Pulte had too few contractors to keep up with sales which resulted in poor overall quality. We have numerous issues with our home after we received the keys and are still trying to resolve them nearly 2 months later. My advice is to new Pulte buyers is to hire your own inspector to sign off on each phase of construction and make sure that when you receive the keys the house is truly complete to your satisfaction. ... More

Pulte homes are fantastic. I added a new home inspections to cover my bases and only had two small things that need to be addressed, (That's really good, considering.) We've had a medium size repair list from the new home build that has not been addressed and we are still waiting for follow-up repairs. Communication, at this point, has been very poor to say the least. (I'm calling CAC this week). We've passed our 30 day limit and I am hoping that Pulte reaches out soon to, at least, acknowledge these projects are in the process of finishing. No call back, no notifications, no acknowledgements as if we don't exist and had just bought a new home. Otherwise, the rest of the experience with buying a new Pulte home has been great. From our sales person, Bly Trotter, who has been an amazing asset in our home buying experience to our mortgage agent, Brett Burges, who was amazing who clearly and concisely explained everything about Pulte Mortgage with such eloquence and professionalism. We even decided to go with Pulte Insurance which was a great idea and they helped us tremendously. Overall, I would choose Pulte again if we were going to buy another house and would recommend to anyone to do the same. With the exception of the follow up repairs and finishes, we are pleased. Good day! ... More

The original “field manager” did not know anything about construction or scheduling. Our project (the 7th home that we have built) was a mess. Once he was replaced things went more smoothly. The finished product is satisfactory but not great. Late in the construction process my flat back yard was bulldozed and carved into a drainage ditch. At no time had we been told that this would be necessary for “engineering.” When we have heavy rains the water from up the hill gushes through my back yard washing away pieces of sod and dirt. I have asked that they come out and fix this to no avail!

Keith, Connor and Richie were great to work with.

Knowledgeable, trustworthy, patient, creative, responsive, reassuring Always followed through immediately and was always available The best!

Del Webb builds a beautiful community. Management is outstanding as are the staff who manages their facility. Thank you Del Webb!

Their superintendents are the best. They know their job.

Well design homes in landscaped settings

Overall a great experience. High point was the house is great. Low point I bought the solar panels and it has been a complete nightmare. Tesla originally said 1-2 weeks after docs received. Going on 6 weeks. No closer now than when I first moved in. Sours a lot of the experience.

We experienced constant delay in the building of our house. The workmanship is substandard possibly due to the workers doing their tasks in freezing conditions and in the dark due to lack of power, which was not turned on until the last couple of weeks of the project. The materials used to build our house are of cheap quality and since we moved in we have been identifying problems and upgrading some of the items.

Kit in sales was excellent as always. We always appreciate his knowledge and professionalism. Brice in construction was also great. Responsive to all our requests and promptly addressed all our concerns.