Del Webb Reviews

The entire staff we worked with were thorough, helpful, friendly

Buyers beware about customer service after closing, I am still waiting for my cracked in owner suit bathroom mirror that need it to be replaced since March 3,2021 till today, May 25 it has been one very frustrated dealing. Many calls with no returned call from them. No Show couple of times and yet no one seems to care about it, you have no recourse and no one helping you to solve it including my field manager ignore my called, the RESPONSIVENESS TO ISSUES is NONE EXISTENCE

Our experience was not good. We closed on a house that had no electric, gas, and roof not completed. Some of the sub-contractors did sloppy work. The construction manager pushed back on many things. I was happy with most of my upgrades, but had to watch them closely as the manager missed putting in some of my contract upgrades. We were out of town, but you really need to be there during their builder process.

Although these are not custom homes , you are able to make options that make the home more suited to your needs.

Great community and people here.

Stay on top of issues that have to be remedied before closing

The entire process is described from day one. There are stages and time-lines that have to be met and are. Standards are high! David, my builder, made me feel like I was his one and only customer. I've built 3 other homes in my life and this, by far, has been my best experience. They truly care

Structurally solid construction. Floor plans that are well laid out. Immediately felt “at home” in my new house.

The sales person was very helpful when buying the home. He helped me with all my questions.

Our only concern is the responsiveness to post-closing issues.

From the sales process, through building to the final walk through, working with Del Webb was a pleasurable experience. Everyone that we interacted with was professional and knowledgeable .. would highly recommend Del Webb for your home choice..!!

Very easy to work with Dustin, my salesperson

Build was completed in the expected timeframe.

I had never had a house built before and would probably not do it again. It was a bummer seeing poor quality products being used on my house and all of the set backs along the way. I couldn't believe the amount of trash and garbage litter through the job site. I couldn't believe how much people just didn't care. My friend built a house too and she has had a tremendous amount of issues with her house. The neighbors all have a story to share.

We feel the builder should have been more on top of the problem with window delivery time, notify us of problem which caused them to move the closing several times over a two m o nth period.

some workmanship and materials were subpar and are still not corrected, but i still have trust in the builder to fix the problems in the next few weeks.

Upgraded many options in our home at an additional fee.

We previously had a John Wieland home by Pulte Homes, and were very satisfied with that experience. We wanted to build our retirement home and decided to go again with Pulte Homes. We decided to build at their Del Webb at Lake Oconee location, in Greensboro, GA. I grew up on a lake as a child, and wanted to have the same experience, and the added benefits and lifestyle was a plus ... to stay active. Our entire experience with the salespeople, Field Manager and Warrany Manager has been fantastic, and would recommend it to anyone.

Overall we love our home. There are so many things that easily met our expectations. Our concerns our 1 - the quality of the paint inside is terrible. They should have used some kind of latex paint. They used a flat based and every little things that touches the walls leaves marks that need to be washed down. 2 - we had our walk through 2 months ago and still have several things not resolved. I am now leaving voicemails with no response. Very frustrating because we just want to move forward.

Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

Generally pleased except for dealing with pulte mortgage company.. inefficient & should learn how to listen to their customers..made us wait two days before closing for approval..excessive emails and phone calls

It's unfortunate that one bad experience can ruin an otherwise excellent product. Our garbage disposal was destroyed by a golf ball size glob and other pieces of hardened concrete or grout left there by workers. After some back in forth with the Pulte customer service personnel the disposal was replaced by a plumber. I hope this shoddy workmanship is not repeated elsewhere in the house.

Make sure you visit the home every week during construction so you can keep up with the stuff that needs to be fixed and that isn't done correctly. The entire process is focussed on saving Pulte money, not on producing a quality product.

Good buyer experience, not perfect but much better than most...would definitely feel comfortable buying from them again.