Del Webb Reviews

did exactly what they said they would do - responsive to my questions and problems

Poor quality in construction, items such as paint, tile, trim (inside and outside), bathroom caulk

From purchase to closing I found the whole team to be extremely cooperative and responsive. A great experience.

Could use more upgraded trim and doors! Trim painting not done well at all more detail to painting

The overall experience was great. However, the quality of materials, such as windows, and workmanship (crooked walls) is subpar.

Our builder, Dennis, was very knowledgeable and great to work with.

The buying experience with Pulte was amazing. I experienced a strong commitment to quality and an amazing customer service culture throughout all Pulte entities. Whether it be home building, mortgage, insurance or warrant services.

Home was built too quickly. Workman ship is very low quality. No hot water in master shower since Dec 23 Finally repaired on Feb 9. Settlement was Dec 23. Poor quality assurance. Someone should have checked for hot water.

We feel like we got a good value for our money and we love the location.

Same as above. The Del Webb team is top notch.

Builder intently wanted to close on time, promised a concession on a damaged garage floor, gave an estimate for reimbursement of repair and promised repair the next week. Promised repair to "make invisible" damaged quartz countertop. Over a month later, still waiting on garage floor concession and the amount has magically dropped. Builder cannot repair countertop satisfactorily and refuses to replace it. This is all our fault because we trusted them.

The home was built quickly and on schedule but we've had many post construction issues.

Our sales representative was very knowledgeable and very helpful. He and his wife live in Del Webb, and will be great friends. Field Manager was also very responsive and always helpful.

The people we worked with really care about getting this done right the first time.

We are enjoying our new home, appreciate the workmanship but wish there could have been a little more flexibility in cupboard placement.

Community amenities were the primary attraction.

I was interested in a quick move in unit and Del Webb Bexley came through! Their selections hit the mark and proved to be the right decision for me. First interaction with warranty support have been less than stellar but we'll give them more time to get their act together.

I really enjoyed working with my building supervisor Brice. He was always available to me. His work ethics were impeccable. He responded quickly and followed through even afterwards. It was a wonderful experience knowing he was on my side. The head supervisor Bill also was helpful, if Brice wasn’t available he was their. The team worked diligently to get things done.

Don't buy a Pulte home - poor workmanship, lots of issues with poor or no response.. Only good experience was with the mortgage company.

All of the people I dealt with, the sales office, design center and the supervisor of the building of my home were very helpful and responsive to my questions and concerns

Value is great. Could do a better job on issues after closing.

They do it right. Their product is of the highest quality and the facilities are among the best we have seen when looking for a active community. The entire experience from sales, the mortgage process and even the warranty team are true professionals.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

We heard..."I am sorry, but you must have slipped through the cracks"...one too many times. Everyone we spoke with was nice but too many times things did not get done unless we pursued them. We were made to feel like we were the bad guys in just trying to get people to follow through on what the committed to doing. Several individuals were very good (ex. Construction Mgr) but it was a bumpy road getting there.

We had a great experience and the home is completely to our liking