Skip main navigation

Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9785 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9785 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Del Webb - Not what I expected from a well known builder

  • Mark K.
  • Verified Homebuyer
  • May 18, 2021
  • Spring Hill, TN

Not what I expected from a well known builder

Del Webb responded:
We are so disappointed to hear that we did not meet your expectations. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

The sales representative and the field manager were just great!

  • John S.
  • Verified Homebuyer
  • May 18, 2021
  • Buckeye, AZ

Del Webb has great processes and follow through to deliver a quality home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Schedule

  • Dennis M.
  • Verified Homebuyer
  • May 18, 2021
  • Corcoran, MN

The schedule provided about two months after signing the Purchase Agreement was reasonably accurate all things considered - weather, shortages of building materials, etc.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Del Webb - Only complaint is poor painting of exterior and interior, coat

  • Kenneth A.
  • Verified Homebuyer
  • May 18, 2021
  • OCALA, FL

Only complaint is poor painting of exterior and interior, coat of paint extremely thin and many areas missed altogether. Could have used better painters. We are scheduled for re-touch up

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Beware of the lack of quality in the home you are purchasing.

  • Charles V.
  • Verified Homebuyer
  • May 18, 2021
  • FLORENCE, AZ

Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.

Del Webb responded:
We are so sorry to hear that you have a list of issues with your new home. We would like to help escalate these concerns for you and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Del Webb - You do not buy a house you buy the neighborhood experience of

  • Bruce C.
  • Verified Homebuyer
  • May 18, 2021
  • Spring Hill, TN

You do not buy a house you buy the neighborhood experience of an active adult community. If you are willing to get involved in everything that is offered then it is a great purchase. If not you can build your home substantially cheaper. That said our community activities can extend your lifespan

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 2

poor workmanship, no attention to detail, or oversight of substandard subcontractors

  • Anonymous
  • Verified Homebuyer
  • May 18, 2021
  • Saint Cloud, FL

From sales meeting to final construction, a very painful experience

Del Webb responded:
We are so sorry to hear that you had a negative experience building your new home and are unhappy with the overall quality. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Del Webb - Easy to work with.

  • David D.
  • Verified Homebuyer
  • May 18, 2021
  • Florham Park, NJ

Easy to work with. Responsive to any issues in a timely manner.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Great structure and insides ... pay attention to things outside

  • Michael F.
  • Verified Homebuyer
  • May 18, 2021
  • Wake Forest, NC

The home itself is intelligently designed and well-built. Post purchase, inside warranty items have been handled promptly and to our satisfaction. Pre and post purchase, outside items have been problematic and not handled to our satisfaction.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Attentive to details

  • Allen L.
  • Verified Homebuyer
  • May 18, 2021
  • Lakewood Ranch, FL

trustworthiness, on time and kept us informed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - My sales rep was very knowledgeable and helped me get the home

  • Cynthia M.
  • Verified Homebuyer
  • May 18, 2021
  • Spring Hill, TN

My sales rep was very knowledgeable and helped me get the home and lot that I really wanted. The build experience was good and I was updated every week on the status of my home. My only complaint is the paint that was used on the inside walls feels like primer and I was not given any for touch ups!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Pleasing experience.

  • James B.
  • Verified Homebuyer
  • May 18, 2021
  • Port Saint Lucie, FL

Pleasing experience. Long process though from signing papers till closing date. Otherwise very happy with Dell Webb and Pulte homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How nice the home turned out.

  • Frances J.
  • Verified Homebuyer
  • May 18, 2021
  • Florham Park, NJ

Both Dean and Ralph were great. They both made the transition into my new home great.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Del Webb - Amazed at how quickly the house was built.

  • Bonnie C.
  • Verified Homebuyer
  • May 18, 2021
  • Land O' Lakes, FL

Amazed at how quickly the house was built. Just moved in.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Del Webb - Good and kept up the progress during construction

  • Lakshmana S.
  • Verified Homebuyer
  • May 18, 2021
  • The Woodlands, TX

Good and kept up the progress during construction

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

quality of workmanship

  • Patricia A.
  • Verified Homebuyer
  • May 18, 2021
  • Ponte Vedra, FL

pays attention to detail throughout the condo;

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent customer service

  • Marlene S.
  • Verified Homebuyer
  • May 17, 2021
  • North Port, FL

Everyone from that the Del web organization has been exceptional. This includes the sales department, the builder, the warranty department, and the customer service department. (This includes Barbara, Eric, and Trent)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor workmanship of the completed product.

  • Richard R.
  • Verified Homebuyer
  • May 17, 2021
  • Port Saint Lucie, FL

Subcontractors work is low quality!

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Del Webb - Very responsive - before and during building.

  • Cheryl L.
  • Verified Homebuyer
  • May 16, 2021
  • Fort Mill, SC

Very responsive - before and during building. Communication could have been better after move in

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Quality homes

  • Angela N.
  • Verified Homebuyer
  • May 15, 2021
  • Corona, CA

Sean our builder contact was very professional and followed through with every request or question we had. The homes have great floor plans and quality throughout.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Overall it was a good home buying experience

  • Shore F.
  • Verified Homebuyer
  • May 15, 2021
  • FLORENCE, AZ

Overall it was a good home buying experience

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - During our first two month living in a new home there was only

  • Robert B.
  • Verified Homebuyer
  • May 14, 2021
  • MARANA, AZ

During our first two month living in a new home there was only one issue, a dripping faucet in the tub. It was quickly addressed and we are enjoying our trouble free home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Builder is a great quality builder

  • John M.
  • Verified Homebuyer
  • May 13, 2021
  • Estero, FL

Builder is a great quality builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Great!

  • Martin Y.
  • Verified Homebuyer
  • May 13, 2021
  • Richmond, TX

Great! Great! Great! Great! Great!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Excellence

  • Michael C.
  • Verified Homebuyer
  • May 13, 2021
  • Saint Cloud, FL

All were Great to work with. Excellent Team from start to finish. 1. Marketing & Sales 2. Construction Project Manager 3. Design Consultant

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5