Del Webb Reviews

They are not flexible, and so far, do not follow through on making things right.

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

We are happy to be in the community. People are very friendly. However, Pultry uses subcontractors that don’t care about the quality of their work. Still waiting on getting repairs completed

I finally moved in on July 15 of this year. I am still working on getting issues resolved. I am very frustrated with how long this process is taking and response times. Even when tickets were scheduled some contractors just didn’t show up and did not bother to contact me. This whole experience has not been a positive one for me.

Rude, non responsive builder on my house.

I signed with lots of outstanding issues, but didn't want interest rates to increase. Issues include lack of electricity to appliances, holes in walls, doors not closing or locking, etc. The list is 20+ items long.

Sloppy work inside and outside. What first appeared to be small cosmetic problems soon turned into major concerns, because there were so many. I am still waiting for some issues to be resolved, especially the two colors of brick mortar. My expectation was much higher, especially for a “newly built home”.

I cannot recommend living in this community. The model home is lovely. This home and site is not what I expected in a home , certainly in this price range. My manager was able to give attention to my requests in the time allotted for the nessary

Poor interior paint and workmanship. Poor quality paint on walls and woodwork. It appears they were in an extreme hurry. Shoe molding unfinished and not nailed down.

Took 11 months to completion. Other homes in area were done before.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

My countertop in the kitchen is cracked. I was not told that if I did not discover these cracks during walkthrough that I was stuck with the damage. I’m very upset that no one will have a dialogue with me regarding these damages. I have written several emails and no one responds.

Our building manager was courteous and responsive. The workmanship / attention to details were lacking in the construction of my home.

So far, has not been a pleasurable experience. Do many lingering issues. I hope pulte can get it together so I can change my review.

No choices in windows or rear and front door Extra cost just for interior window trim Cracks in cement on front porch not being addressed by builder. No drawers in bathroom vanities Salesperson was very good Construction foreman very good

Light switches don't make sense. Plumbing issues requiring seven holes in wall needing drywall repair upon plumbing issue resolved.

I love the concept and the community I moved into but the workmanship and the pride that the workers take in putting the house together was less to be desired for the price we pay for these homes.

Notice a lot of small touch up issues( grout, floor boards, paint trim) that are not addressed in a timely manner.

I think that the builder can do better.

The sales lady in the beginning was not that helpful and gave me NOTHING of information, fortunately she was replaced, Day one (final walk-in) with the emotion we did not see lot of defects in both the apartment as well as in the building: horrible painting finishing (my husband had to repaint), wood floors with holes, wood window cases with crashes, kitchen counter damaged, building doors not working, Garage doors randomly working, Garage extremely durty. I hope this helps

Customer service is lacking in too many operational areas. Who is im charge, supervising operations??

We were misguided about the future trail. When we selected a lot, we were told that the trail would be at least 30 feet away from our home. They have built it right next to our home and now we are deprived of our privacy. We feel like we are cheated. It is so close to our home that we feel like like we are sitting at roadside cafe. We presented our case to board of directors, but no response from them. Very very disappointing.

My sales person Jeff was Outstanding and the only Pulte representative who supported me fully after closing. I have detailed in other surveys this, the Construction manager and Pulte Mortgage. So far the Warranty team has been very disappointing.

I’ve read many comments where residents are calling Dell Webb “Paradise”, and in many ways it is. But when it comes to the actual house, it is disappointing. My kitchen countertops do not reflect the color granite that I chose. The countertop in the third bathroom is not what I chose at all. The faucet installed in the kitchen is rusty. Finish work around the master bathtub is very sloppy. Some things they may get around to fixing, but the granite/quartz countertops are permanent, unfortunately. Seems it’s just my tough luck.

Going through the model was wonderful. It was beautiful but going through my house was a shock to say the least. I have stains on the cement walking up to the house and that is just the beginning. One of my French doors going into the office still needs work done on it and that's not happening. My counter top I sealed and yet found scratches and small divides. My windows would not lock, the dishwasher would not dry. The floors in the bathroom have paint drops that I need to scrub out. Outside I found that some of my siding was not nailed into place. The list continues. Yes Del Webb has gotten back to me regarding most of this stuff and making it right. I'm a first time buyer and this is going to be my forever home. It needs a lot of work to make it right. Also, when I moved in I realized that my neighbors can see me while in the shower if they want to. I would have thought that being so close to one another that the houses would be situated in such a way that you wouldn't see your neighbors. Nope, and I need to put a film over my window in the bathrooms. For the price I paid for this house, I'm very disappointed with everything that is wrong with it. I have talked to a couple of my neighbors and they have had good experiences. I guess this house is the dud that happens to someone in every neighborhood. ... More