Del Webb Reviews

Value is great. Could do a better job on issues after closing.

They do it right. Their product is of the highest quality and the facilities are among the best we have seen when looking for a active community. The entire experience from sales, the mortgage process and even the warranty team are true professionals.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

We heard..."I am sorry, but you must have slipped through the cracks"...one too many times. Everyone we spoke with was nice but too many times things did not get done unless we pursued them. We were made to feel like we were the bad guys in just trying to get people to follow through on what the committed to doing. Several individuals were very good (ex. Construction Mgr) but it was a bumpy road getting there.

We had a great experience and the home is completely to our liking

Very pleasant experience and would highly recommend Del Webb. They have a solid team that will walk you through the process from start to finish. Great community to call home!

The closing "celebration" walk-through was a joke and a huge disappointment. I would have been embarrassed to present the home in the condition it was in and call it a final walk through. The home was in absolutely no condition to hand over to us as owners. It seemed that the construction crew was walking out the back door as we came in the front door.

Very professional group. I would recommend them to everyone over 50.

Were responsive to questions, informative, prompt with communications. Asking us along the way if we were satisfied. When something did not go as planned and that will happen they handled it. Remember their jobs have been challenging during the Corona-Virus and they have stepped up.

We thought they did a very good job in building our home and the issues that we did have, they made every effort to resolve quickly and thoroughly.

Poor workmanship and quality

No comment on completion of final details. Still not completed..

A number of small issues on the initial walk through some of which were not addressed properly on the 2nd walkthrough.

Good buying experience. Overall quality is good, I think some areas could be better. Like a lot of the things that are used are "builder grade" so just because it is a Moen faucet or a Lennox A/C they seem to build lower quality products for the construction industry versus what you would purchase as a regular consumer. The team from sales office to the field manager have been great and very responsive to our needs and requests. We just moved in 3 weeks ago so still finding some minor things but they should all be taken care of by warranty service. Only

Although my sales lady Lisa & site manager David were terrific but unfortunately I was quite dissatisfied with multiple employees I turned to for assistance on correcting that our home & a neighbor’s mortgage were recorded on our property. We closed on 12/17/2020 & Our home was not successfully recorded until 2/2/2021. I would like to discuss these 2 issues (water bill & recording deed with the appropriate senior official. Obviously, I cannot recommend the otherwise well done closing because the deed was not recorded & I had to find out it wasn’t recorded myself.

The builder's sales agent kept me informed via email/photos each week during construction. I was not present myself during the entire process, and appreciated the updates.

Loved to work with Favid. He kept me in the loop the whole time and I could tell he cared about the job he was doing. I was very lucky. Love working with Bob in Sales. He helped me to get yo my dream home.

Pretty good communications. Good intent to solve problems

QUALITY NOT WHAT WE EXPECTED

Everyone was nice to deal with. Painters did a horrible job. Didn’t like where some residence got their garage painted and i was told they didn’t do that. Landscaping isn’t great and concrete job on porches and drive isnt that great.

Pulte needs to have more knowledgeable customer representatives at the front office when making a purchase. In my case I didn’t feel I had that. Questions couldn’t be answered and I didn’t receive the professional care that I should have. The professional care I did receive was from the building supervisor. He was in contact with me throughout the whole building process. He was excellent.

Project manager responds quickly to our issues.

ASK FOR THE SALESPERSON TRACY. SHE FOLLOWS THROUGH & RETURNS PHONE CALLS

This purchase was made remotely from another state. Each department communicated with me as next steps were implemented. My customer care manager sent photos and answered all my questions, gave me options when appropriate and was integral in getting me exactly what I wanted or expected. I love the floorplan and the options available. Love my new home!

They do an exceptional job.