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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9521 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Del Webb - overall we had a great experience

  • Thomas G.
  • Verified HomeBuyer
  • January 26, 2021
  • Land O' Lakes, FL

overall we had a great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Field Manager Loren was Terrific and a great sales rep Bill.

  • Phillip B.
  • Verified HomeBuyer
  • January 26, 2021
  • Ave Maria, FL

Honest, Very trusting workers behind them!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

dealing with the team members

  • Victor G.
  • Verified HomeBuyer
  • January 26, 2021
  • Florham Park, NJ

very fair minded organization so far

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Very efficient builder!

  • James T.
  • Verified HomeBuyer
  • January 26, 2021
  • Buckeye, AZ

The people associated with Pulte from the sales team to the field managers are all very helpful, personable and easy to work with. We purchased our house and lot during Covid19, sight unseen from 1000 miles away and it was the easiest home we have had built to date. We worked with a designer online using facetime to choose our cabinets, counter tops, flooring, etc... and our sales rep. gave us good advice on what features and options to go with. He also sent us photos of the construction process each week and answered any questions or concerns that we had. Our only complaint is it took ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

My Great Field Supervisor

  • Thomas A.
  • Verified HomeBuyer
  • January 26, 2021
  • Wake Forest, NC

Chris has been a delight to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Consistent communication and updates; very responsive prior to closing.

  • Karen D.
  • Verified HomeBuyer
  • January 26, 2021
  • Myrtle Beach, SC

x x x x x x

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 2

Del Webb - On reflection we realize we needed to have spent even more time

  • Andrew M.
  • Verified HomeBuyer
  • January 26, 2021
  • The Woodlands, TX

On reflection we realize we needed to have spent even more time considering all the options being offered.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Not a good customer experience from sale to completion, in many occasions, we had to reach out to Pulte employees multiple times to secure answers or feedback.

  • Dean B.
  • Verified HomeBuyer
  • January 26, 2021
  • Georgetown, TX

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

Del Webb responded:
We are so sorry to hear that you didn't have a pleasant experience working with us and would not recommend our services to your loved ones. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 4

Responsiveness 2

Quick move-in has great features

  • David C.
  • Verified HomeBuyer
  • January 26, 2021
  • Wake Forest, NC

We needed to move quickly but we also wanted a new home in a Del Webb community. Our home was one of three "Quick Move-In" homes and it was available in less than two months. The trade-off was that we were too late in the build process to make any personal selections on things like fixtures or paint color. But our home did come with some upgraded features, such as a fireplace and screened lanai, and we were saved the headaches of having to pick them out!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of the design.

  • Amy S.
  • Verified HomeBuyer
  • January 26, 2021
  • Albuquerque, NM

Ease of working with all the staff from sales to project manager to warranty personnel.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Follow up and excellent customer service. Jared our field engineer was the best!

  • Joe R.
  • Verified HomeBuyer
  • January 26, 2021
  • Land O' Lakes, FL

Great quality for price. Beautiful pool and clubhouse.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The design center which allowed us to experiment with different options.

  • Barry W.
  • Verified HomeBuyer
  • January 26, 2021
  • Ave Maria, FL

Made the process seamless and easy

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good Experience!

  • Ronald R.
  • Verified HomeBuyer
  • January 26, 2021
  • Port Saint Lucie, FL

Our build manager (Todd) was excellent! Keep us in the loop at all times and followed up on my wife’s concerns immediately. The build actually was complete sooner than anticipated which added additional value to our positive experience! Thanks Pulte!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home buying was a great experience!

  • James D.
  • Verified HomeBuyer
  • January 26, 2021
  • Georgetown, TX

I want to say how impressed I was with the whole process of buying our new Pulte home in Del Webb Sun City! Everything from start to finish was great! There were a couple holdups due to Covid-19, but not to bad! We really love our new home in Sun City!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The poor workmanship on the finish work.

  • Lawrence D.
  • Verified HomeBuyer
  • January 26, 2021
  • Hoschton, GA

Watch them like a hawk.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would like to learn more so we can escalate your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Del Webb - Home is average - unfortunately it was a "spec" house and was

  • Carol M.
  • Verified HomeBuyer
  • January 26, 2021
  • Lakewood Ranch, FL

Home is average - unfortunately it was a "spec" house and was already built so things could not be changed or upgraded - lots of "missing" upgrades - and a few design issues - how many doorways can be put into a area less than 10' square ? this has 5 - insane

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Del Webb - The success of large scale home construction projects largely

  • Thomas S.
  • Verified HomeBuyer
  • January 26, 2021
  • SAN ANTONIO, TX

The success of large scale home construction projects largely depends on "production housing"; ie a form of on-site manufacturing that employs speed. While this bolsters efficiency it can compromise quality.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Del Webb - The workmanship is less than desirable.

  • Heidi W.
  • Verified HomeBuyer
  • January 26, 2021
  • Florham Park, NJ

The workmanship is less than desirable.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

the project manager was amazing.

  • Jeffrey E.
  • Verified HomeBuyer
  • January 18, 2021
  • Land O' Lakes, FL

Good builder, however some of the subcontractors were not as good. Synergy has not been very responsive since we moved in. November 20th they did some set up with us but since then they have not been helpful. They want to charge us to come out to get the door key pad working? It never worked! We told them right away. Marios AC tried to sell us on and upgarde or something when we just wanted to get the thermostat programmed.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Sales Agent and Field Project Manager were both excellent during and after build process!!

  • Charles J.
  • Verified HomeBuyer
  • January 15, 2021
  • Port Saint Lucie, FL

Major, major kudos to our Sales Agent and Field Project Manager!!! Would recommend Del Webb to friends and acquaintances! Love our new, forever home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service

  • Michael S.
  • Verified HomeBuyer
  • January 15, 2021
  • Summerville, SC

Good relationship w/ sales person and field mgr. Very professional. Love the community. Glad we moved here

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Great home buying experience overall!

  • Keith W.
  • Verified HomeBuyer
  • January 14, 2021
  • The Woodlands, TX

Great home buying experience overall!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

High quality home for a great price!

  • John E.
  • Verified HomeBuyer
  • January 14, 2021
  • Myrtle Beach, SC

The follow-up from the sales team and the field manager to fix any outstanding issues with our home after closing was great.

Del Webb responded:
We are so pleased to hear that you had a great experience working with our team and are happy with your home. Thank you for leaving a review and we wish you many more years of happiness in your community. ^AH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick. The workmanship and materials are good.

  • Robert T.
  • Verified HomeBuyer
  • January 14, 2021
  • OCALA, FL

We love this home. It’s quaint and in a lovely community.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Del Webb - Nothing was ever cleaned up in or around the sight during the

  • Sally G.
  • Verified HomeBuyer
  • January 14, 2021
  • FLORENCE, AZ

Nothing was ever cleaned up in or around the sight during the entire build.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5