Del Webb Reviews

Eagerness to close the sale, but lack of attention to the completion of the product.

Very poor workmanship. Lots of errors to be corrected, especially for the price!

Workmanship was good considering. Materials used (wood) was very poor. Luckily I had a good foreman. Extremely disappointed in the landscaping. Lawn need to be graded and it wasn’t. We have nothing but a very bumpy lawn that has numerous low dots where water gathers. It’s been 6 weeks and there are spots that never dry. Very disappointed in the way ithe grad was laid (thrown) down.

The location is beautiful and peaceful. During the construction process the field project manager kept us updated and informed. Since moving in the list of things that need to be fixed is long. Here are several examples: cracked tiles in master shower, gaps between exterior columns and siding, a screen door that falls off track, roof nails not attached. At last count there are work orders for 8 contractors to return and fix their work. I have given a few examples. The customer care manager has been responsive and communicates as the issues get fixed, but the list is too long for a new house.

I liked the house we picked and happy with a complete move in ready house. How ever that not what we got due to a mistak by the sales person.

Build manager promised many repairs to be completed in the first few weeks that never happened. The warranty ticket system seams to be better but we are still working through it.

Disappointed in the quality of the workmanship compared to other Pulte homes. Cracked concrete, inside doors that are not leveled / can't be closed and which were fixed by bending door hinges. Kitchen cabinets that needed touching up. Door seals that needed to be replaced since they were short of the door width. Misaligned garage door, Paint droplets on tile floor. We had 4 windows glass panes replaced. Not sure whether the work was rushed to meet closing date.

Communication was bad. Lots of finger pointing and certain departments would not return calls Construction manager was thorough and responsive

We had a truly awful experience. Too much to detail here. Interior work in house was deplorable; we refused to close and then got taken seriously. House was finally fixed up reasonably well after complaints to Del Webb corporate management. Had five closing dates over a 10-week period; finally closed on the fifth one. Were lied to over and over and had endless aggravation. Kudos to the crew that fixed up all the problems so we could close.

We have built a number of houses and this was the worst experience so far. The salesperson Karen was excellent—professional and extremely helpful however she had to work with corporate policies. Overall in the end we are satisfied with our home but the overall experience was a nightmare. I absolutely would not ever consider using Pulte mortgage. Use anyone else—very inefficient and problematic. We had recently financed a property with another mortgage company with no issues but with Pulte they continually dropped the ball. There was also no consideration of customer needs. They delayed far beyond our finish date then wanted to close 3 days before Christmas and demanded that closing be in person when we had been told that it could be via Fed Ex since we were out of town. This was so they could make their quota for the year. Communication during construction was very limited and if not for our salesperson I would not have known what was going on. I feel that Pulte has some very good people like Karen but they are severely lacking in concern for their customers needs/customer service. What should have been an exciting experience was anything but, ... More

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

Add ons and additions explained in more detail. Forms/requirements for landscape issues way to difficult.

Way too many excuses as to why they couldn’t meet their commitments. Yes, we were well aware of the staffing and building materials shortages. Took way too long to get someone out to fix things.

For the price of a Pulte home, and the current building quality does not match the price. The poor tiling, painting, and installation workmanship is not acceptable. The missing kitchen parts, appliances, incorrect tiling, etc that was not fixed before we were forced to close at year end does not reflect a superior builder. The current open items that do do have closure dates is totally unacceptable.

Be aware of base pricing increases when in the discussion phase prior to signing. Base price increases were almost weekly and sales dept was surprised and not able to hold. Even the posted brochure, w/ pricing, in the model became outdated. Know that the home pricing Excludes the land. Land- we had to blind bid for top 3 of 5 lots in a lottery. Totally insane even with current housing environment. Lastly, what builder does not include gutters in the base price? $3.500 upgrade.

Your initial survey was requested within 24 hours and provided no time to observe all of the workmanship deficiencies therefore all of the necessary corrections are not yet identified.

This house was rushed and quality suffered. I can not recommend Pulte for a home that is not built that can’t be inspected prior to purchase.

I feel the quality and attention to details was lacking. Once I did the walk through I could see poor painting and floor work. Also three of the drawers wouldn't roll out smoothly or at all. Meaning they installed them knowing this and then walked away from the job. Leaving me to deal with getting it using the warranty.

Models vs options were not clear. Ex - all other townhouse models have shelf under stove top in cabinet. Milan does not. Model has chefs kitchen so there is no way to know there is no shelf - just an empty box. Deceiving!!!

We were not told about many options that we have liked and would have purchased.

Pulte builds these homes as quickly as possible. They use multiple contractors with little supervision. The Pulte Representative is responsible for overseeing every element for approximately 30+ homes. An impossible task. In my case, the wrong fireplace was installed, the wrong countertops were installed, light fixtures in the wrong place, damaged dishwasher installed (and installed improperly), trim kit left off of oven, 200+ items on walk through punch list...

Poor workmanship and quality

I am pleased with the quality of the workmanship that went into my home. There were some issues that stalled the closing of my property, which had me in tears. I felt that I was literally interrogated by one of your sales personal. Thankfully there was an understanding Pulte employee who guided me through working out a solution to complete the sale in a timely fashion. I would not want to go through that agonizing period again and should never had to.

Our experience was not a good one

Noticed several issues as soon as we moved in. The toilet bowl leaked, trim was missing from under dishwasher, peep hole improperly installed, hole in ceiling next to a vent, light fell out of ceiling and is hanging by the wires and our doorbell improperly wired. Our sprinkler system has not worked for almost 2 months. Numerous calls and several attempts later and they are still not working. After moving in it was determined that a drainage system needed to be installed so they show up one day without notice and start tearing up my poorly laid sod and install drainage pipes that should have been installed when the house was built. The workers just laid the bushes they dug up on top of the soil wherever they thought they belonged. All this is just the tip of the iceberg. Things like screens pulling out of the Lanai that have holes in them, etc. None of the issues are being addressed because of the Corona virus but there is no reason a repairman couldn't enter the house wearing a mask and gloves to complete the repairs and some of the repairs are outside of the home. If I can safely shop at Publix, sit in a restaurant and have a meal or go for a walk on the beach there is no reason repairs can't be made. Stop using Corona virus as an excuse and start making repairs. The icing on the cake is our club house that was supposed to be completed before we moved in on April 1st is still not finished. Houses are being built by the dozens but repairs can't be completed. Very dissatisfied. . ... More