Del Webb Reviews

Throughout the building process Andrew gave us weekly updates. His communication was exceptional! We were confident the house would turn out great. The house exceeded our expectations! We highly recommend Pulte homes and the Del Webb community.

This is my first home buying experience. I liked the Del Webb TV commercial, and it planted the seed that lead me to investigate the community, offerings and lifestyle available at Del Webb Lake Las Vegas. Many nice home designs and a few that comfortably fit my budget. Pulte Mortgage in cooperation with Del Webb made this whole experience a fun and trouble-free event. The sales rep on site and the construction manager for my house were constantly giving me verbal and photographic updates of the construction of my house. When the house was finished, I was invited for an inspection tour and tutorial of all the amenities included in the build, which was a lot. I was quite impressed with the overall fit and finish and attention to detail overall. All in all, I'm very happy in my new home and think I couldn't have made a better choice. Not just in the home itself, but the community and activities available to me as a Del Webb resident. ... More

Great experience all around. Very happy with our home

The home has a great layout. Unfortunately, the walls are thin and you can hear the outside very easily. The walls jn the house aren’t solid as sound travels through the ENTIRE home. The home is very echoing.

I would give a five star but our mail key didn't work on first day, we were never told about ID cards during orientation and our home key didn't work on move in day. Also 2nd garage remote is dead and our trays were missing from freezer. All was resolved quickly though. This is our second new build and delwebb blows Eastwood in North Carolina out of the water with their great work . Looking forward to living in our new home

Responsiveness great before closing, but some issues that were supposed to be resolved were not. Many issues found after closing. Initially, responsiveness was fine, but it has deteriorated considerably. Some repairs are taking months and follow up inquiries get no response. Very disappointing.

Some options not completed and corrections had to be made. buying experience was rushed when picking options.

Construction manager was great. Responsiveness to problems/issues that needed immediate attention was mixed based on the Del Webb personnel/management involved, but overall items have been addressed when needed. HOA rules are a bit in the heavy side and would personally prefer them to be toned down. Yes, I would buy from them again.

We were keep up to date during the construction. When we did inspection there were very little things that we could find and things that were discovered we corrected right away. Every aspect of the build through close and support have been met with the highest of standards.

When we moved into our house, we were angry and sad. We would have moved out, but our former home was sold. The craftsmanship was very sloppy! I would not recommend Pulte to my friends.

We had a phenomenal experience with Del Webb homes. The selection of models of homes was thoughtful to the needs of the people who will be living in it. They were responsive to all our questions and any issues we had about our new home. We are happy in our new home and highly recommend Del Webb homes.

Good, informative and responsive.

Once they have your money they are done with you. Sent in warranty issues still not resolved.

Our homebuilding experience was positive. We love our new home.

Our sales person Meghan was very helpful in helping us select the right home for our family including all the upgrades we wanted and finishes. We got it all done in one day. Our builder Luke was very personable and competent. He responded quickly and efficiently fixed what ever the issue was. Del Webb is a well oiled machine.

From Aimee in Sales to Christine at the Design Center to Marc our builder, this was nothing but a pleasant experience. We love our new home.

AC was was a horrible design in attic. Sent from Air handler to one large box that fed the main room. Then the back of house and extra rooms were were fed off that main box. So, neither area gets proper air. They have been out 3 times. Just a bad design. And we found out installer did not put enough freon in system. Really just a bad design and bad effort all around

I believe the workmanship that goes into the "bones" of the house is very good. There were some minor issues that came up during the home inspection but nothing that couldn't be corrected. Responsiveness of the Warranty Team is exceptional. I do have some issues with the finish work, nothing earth shattering but of minor annoyance which are: -no toilet paper holders or towel bars in the bath rooms -shelving in the laundry is very high and difficult to reach -garage is drywalled but not painted -master bath door stop could be better, the way it's designed there is a high probability that the glass enclosure could be damaged by the door handle -quarter round trim work in bathrooms changes size between the vanity and the base board These are my observations and opinions based on over 40 years of home ownership and are meant as recommendations to enhance the customer experience. ... More

Some of the issues that were found when we had our pre-close walkthough led me to believe that the pre-close quality control was not the best. The kitchen sink had a leak. How was that not found? There was insulation stuck in the main water line of the home. Our private inspector indicated that there seemed to be a problem from one of the toilets and the project manager said he would have all the plumbing checked. Clearly that didn't happen. They had to dig up the beds in the front of the house to get the lines cleared. As far as we can tell, everything was fixed, but some of the items never should have happened. There is missing grout in the main shower that we didn't notice until we started to use the shower. Caulking was missing in the guest bath. Imrpvement needs to be made in your QC department. ... More

While we love the location and community we have been disappointed with the overall sales process and the quality of the home. I can spend lots of time going into the details but bottom line is Pulte has fine tuned the overall home process so that there needs ( revenue and profit) is way more important then the customer quality and experience. We built a home in AZ with another builder and that experience and quality was a million times better.

This is our third time we have bought over the years as a brand new home and we have had more issues with our Pulte home than the other two builders. The house was built with speed in mind and not so much on quality. The quality or the lack of quality comes down to inspect what you expect. speed of completion seems to be the focus versus focus on quality. Everybody is more than willing to fix the issue after the fact, but the issue never should’ve been there in the first place if the focus on speed wasn’t there. and focus and not so much on quality. All you have to do is slow down just a little bit and do it right the first time. For some reason, it seems to be a feeling that there is not enough time to do it right the first time but there’s plenty of time to do the corrections after the fact. ... More

Overall, we felt like Del Webb/Pulte were not totally honest and upfront with us during the buying experience. We were led to believe that everything in the Models was available for choice at the Design Center. Boy were we wrong. All of the nice touches added to the Models were additions by the Interior Decorators and are not available for selection at the Design Center. Then because the Community is so new, the house didn't appraise for the Sales Price and major hurdles had to be jumped so that we didn't have to come up with the cost difference at Closing. The Sales Staff can be very informative but you have to know what questions to ask because they are not going to offer any advice or heads-up unsolicited. We love our new Del Webb Legacy Hill home but we've had to make major renovations already to the ceiling fans / lighting as the only option provided was not anything that we found acceptable. You are offered only one ceiling fan/light kit or room light fixture option for the entire house which we found hideous. Before you sign on the dotted line to buy your Del Webb home make sure that you see the Design Center choices you will be offered so that you are comfortable with those decision as you don't get to make your Design Center selections until one to two months after you have signed the contact and put down a deposit to build your home. ... More

After my husband died, I wanted to move closer to my family and find a simpler life with a community that offered options for mental and physical stimulation. Connection to nature is important to me and it is present here...after all the construction is complete! I also needed to find community to be a part of. Del Webb has been a perfect match. Everyone that lives here is about welcome, and residents greeted me when I was just walking my dog after just moving in and knowing not one person. I feel safe here.

My husband who had Alzheimer's disease was going to live with me in our Del Webb home. Because of his disability it was imperative that we have a flat lot because he was so prone to falling. Despite knowing this information the saleslady we worked with sold us a sloped lot. The GC, Gerardo leveled the property somewhat. However it still has a steep slope. The GC was very conscientious in his attempt to rectify the condition but he couldn't make a good lot out of a bad one. And he was conscientious in trying to make the actual home as nearly perfect as it could be. I am very disappointed in my lot. The grass is awful, the landscape is spindly, and I have found 6 nails in the grass near the driveway and in the back yard. I was not told prior to purchase that I would have to pay the landscapers an annual fee of $300.00 if I wanted to have a fence installed, or I could get my own landscaper. I still have not been given a "welcome" to the community. Sadly my husband has passed away but at least I won't have to worry about him falling in the back yard. ... More

It was a good experience, thank you.