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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9625 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9625 Reviews

Star Rating Breakdown

5 ★ 4381

4 ★ 2380

3 ★ 1613

2 ★ 773

1 ★ 477

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Good experience with some surprises

  • Arthur Z.
  • Verified HomeBuyer
  • November 06, 2025
  • Greenwood, IN

The biggest shock was a 750 dollar assessment for future repairs on a clubhouse that hasn’t been built yet! This item was not explained or even mentioned until we were in our house for a month. We still don’t have a life style coordinator, but we are charged full price for amenities that don’t exist yet!

Del Webb responded:
Thank you for taking the time to share your feedback. We’re very sorry to hear about your concerns regarding the assessment and amenities, and we understand how frustrating it must feel to receive unexpected information after closing. We’d like the opportunity to review your situation and provide more clarity about the assessment and community amenities, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 5

Trustworthiness 3

Responsiveness 3

Sorella Review 42

  • Erasmo H.
  • Verified HomeBuyer
  • November 06, 2025
  • Port Saint Lucie, FL

Since we moved in early September 2025, there has been a number of quality issues in our home. Example: Whirpool equipment is not up to quality standards (refrigerator, dryer and Microwave) have had parts replaced. They are really low quality appliances! Exterior painting was not up to par requiring multiple touch ups. Kitchen hood needed paint touch up. Driveway pavers are beginning to show indentation/sinking. A repair order was submitted to Del Webb. Kitchen sink stainless steel was heavily scratched and yet after reporting it nothing was done. Repair orders sometimes go unanswered even ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the quality concerns and the challenges you’ve faced with your appliances, finishes, and service requests. That’s not the level of quality or responsiveness we strive to provide, and we understand how disappointing it is to encounter these issues after moving into your new home. We’d like the opportunity to review your concerns in detail and ensure they’re addressed properly; can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Amy and Ronnie were great!

  • Jerry C.
  • Verified HomeBuyer
  • November 06, 2025
  • Hoschton, GA

We were kept up to date with the construction of our house with weekly calls and pictures. After move in we continued to have assistance and important information.

Del Webb responded:
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience while working with Amy and Ronnie! It's wonderful to know that they kept you informed throughout the process and are helping you get settled into your new home. Congratulations and welcome to the community! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our Sales Consultant & Construction Manager we’re great!

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2025
  • Ocala, FL

Pulte does a great job as a production builder although much of the finish items such as kitchen & bathroom hardware, cabinetry, and trim could be better quality. My biggest complaint would be the finish painting. We had paint overspray / droplets all over are tile floor, bathroom fixtures, light & outlet plates, which were not removed prior to finish paint and had to be removed and cleaned by us, leaving us to touch up paint the walls. Lastly, anyone considering building a Pulte home needs to know in advance that the process happens very quickly and you need to be prepared to make ...

Del Webb responded:
Thank you for taking the time to share your experience. We’re glad to hear that you’re happy overall with your new Pulte Home and appreciate your comments on where we can improve, especially regarding the finish work, painting, and design process. We understand how important quality and communication are throughout each step, and we’re sorry to hear that certain aspects didn’t meet your expectations. Thank you again for sharing your insights. ^KH ...

Total Score 4

Quality 3

Trustworthiness 5

Responsiveness 5

Pulte financial services need to improve.

  • Hector E.
  • Verified HomeBuyer
  • November 06, 2025
  • Saint Cloud, FL

The house and the construction people are solid. Minor issues have been resolved within a reasonable timeframe.

Del Webb responded:
Thank you for sharing your feedback with us. While we're glad to hear that you are happy with your home and minor issues have been resolved. We are sorry to hear about your experience with our finance teams and would like to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 2

Quality 4

Trustworthiness 4

Responsiveness 5

Excellent communication and follow-up

  • Suzanne S.
  • Verified HomeBuyer
  • November 06, 2025
  • Summerville, SC

This is the second over 55 community we’ve lived in and, by comparison, the build process was much smoother and much better communicated here. Our builder, Alexis and sales contact Beth, were both wonderful to work with. They kept us apprised as the build progressed and followed up when we needed them too.

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re delighted to hear that your build process went so smoothly and that Alexis and Beth provided such great communication and care throughout! It’s wonderful to know they helped make your move into our community such a positive experience. We truly appreciate your kind words and wish you many happy years ahead in your community! ^KH ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Sales and Construction Management

  • Leonard C.
  • Verified HomeBuyer
  • November 06, 2025
  • Hoschton, GA

Our sales person Stefani was great. She went above and beyond from before the sale until after the house was finished. The construction manager Ronnie did an outstanding job ensuring our house was completed to high standards, keeping us informed, and responding to our needs.

Del Webb responded:
Thank you for taking the time to share your experience. We're so glad to hear that you had a great experience while working with Stefani and Ronnie! It's wonderful to know that they both went above and beyond throughout your process. Congratulations on your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall, Great!

  • David A.
  • Verified HomeBuyer
  • November 06, 2025
  • Melbourne, FL

Homes are better built than most I have visited.

Del Webb responded:
Thank you for sharing your feedback with us. We're so glad to hear that you find great quality in our homes! We appreciate your kind words. ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Use Caution !

  • Larry W.
  • Verified HomeBuyer
  • November 06, 2025
  • Georgetown, TX

We told them that we had mobility issues. We were told that the lot we picked out would be level. We were deceived! They made a driveway we can not walk down and with 2 steps to get into the house. The Quality of workmanship is bad. Finally when the house was finished and we did our walk through, we found an abundance of problems! We did a second walk through and there was still many of the problems left un touched. We had to do a third walk through on the morning of closing, and still there were so many problems left untouched that we were not able to point them all out. After we closed and ...

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and sorry that the process didn’t meet your expectations, especially after you shared your mobility needs with our team. That’s not the experience we want for any of our homeowners. We’d really like the opportunity to learn more, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Poor workmanship, corners cut, continuing issues.

  • Julie M.
  • Verified HomeBuyer
  • November 06, 2025
  • Fulshear, TX

7 weeks after closing and we are still having major repairs being done. Every week we are finding something else that was not done properly with our home build. We love the area but the quality of their builds are inferior. We would not recommend building with Pulte/Del Webb. Pulte mortgage was also a nightmare, go with your own bank.

Del Webb responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you’ve experienced since closing and understand how frustrating this has been. The quality concerns and mortgage challenges you mentioned are not the experience we want for our homeowners. We’d like the opportunity to review your situation and work toward resolving your outstanding repairs. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 4

Home builder was flexible and met our expectations

  • Gert B.
  • Verified HomeBuyer
  • November 06, 2025
  • Bradenton, FL

The builder was flexible to work with our timeline towards the completion of the home. The home seems well-built and no major issues have surfaced in the first six to seven weeks.

Del Webb responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a positive experience while working with our teams! It’s great to know everything has been going smoothly in your first few weeks of ownership. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

The home is of good quality

  • William F.
  • Verified HomeBuyer
  • November 06, 2025
  • Columbia Station, OH

Pulte Mortgage was challenging having to deal with several different people. Then after we get finished the mortgage is sold to a different company

Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with mortgage teams felt disjointed and that your loan servicing transition came as a surprise. We understand how important clear communication and consistency are during the financing process. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 4

Responsiveness 4

Wonderful Stress Free Building with Del Webb Finch Creek

  • Barbi K.
  • Verified HomeBuyer
  • November 06, 2025
  • Noblesville, IN

We recently closed on our new Del Webb Renown home in Finch Creek. The entire process from Sales, to Building, to Closing was a wonderful experience. The Sales Team answered ALL questions quickly and thoroughly, Our Building Manager was responsive, caring, and delivered a SUPERIOR quality home. Any issue was corrected to our satisfaction without hesitation. Our Building Manager kept us informed via email, texts, and onsite meetings on a regular basis. So happy we chose Del Webb for our forever home.

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re thrilled to hear that your journey, from sales to construction to closing, was smooth and enjoyable! It’s great to know that our sales team provided clear communication and that your building manager delivered such a high-quality home while keeping you informed every step of the way. Congratulations on your forever home, welcome to the community! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Project Mgr

  • Anthony I.
  • Verified HomeBuyer
  • November 06, 2025
  • Winnabow, NC

Alex was great to work with -always timely and professional

Del Webb responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience while working with Alex! It's great to know that he his professionalism and timely communication truly make a difference! Enjoy your new home, welcome to the community! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Jeff L.

  • Jeff L.
  • Verified HomeBuyer
  • November 06, 2025
  • Bradenton, FL

Value, quality and delivery were just as expected from Pulte builders.

Del Webb responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a positive homebuilding experience with our team! It's wonderful to know that you find great value and quality within our homes. We appreciate your kind words, enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Cookie Cutter Homes

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2025
  • Yulee, FL

materials offered are low-medium quality and limited in options. high-end materials (e.g., fully finished kitchen cabinets) are not available.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that the selection of materials and finishes didn’t meet your expectations. We strive to offer a range of options that balance quality, style, and value for our homeowners, but we understand how important it is to have more premium choices available. Thank you again for sharing your insights. ^KH ...

Total Score 5

Quality 3

Trustworthiness 5

Responsiveness 5

Mitchell was very Customer Focused.

  • Stanley H.
  • Verified HomeBuyer
  • November 06, 2025
  • Noblesville, IN

The Staff was very Customer Focused.

Del Webb responded:
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience while working with Mitchell! Congratulations on your new home, welcome to the community! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Homeowner eventually deals with multiple subcontractors to get issues fixed.

  • Harvey U.
  • Verified HomeBuyer
  • November 06, 2025
  • Port Saint Lucie, FL

New home homeowner reports construction issue problems, but in the end is left dealing with various subcontractors or appliance companies to finally get things fixed that should all have been handled by the general contractor. Especially in year one of ownership!

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the ongoing concerns in your home and we would like to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 3

Best Home Building Experience I’ve Had

  • Elaine C.
  • Verified HomeBuyer
  • November 06, 2025
  • Bradenton, FL

I am very happy with my new home. I was able to watch the construction and see the quality as it progressed. The entire process was smooth and relatively stress free. Highly recommend.

Del Webb responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had the best homebuilding experience you've ever had! It's wonderful to know that you are happy with the final product and enjoyed the process along the way. We appreciate your kind words and your recommendation! Thank you again. ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Need better home QA

  • John H.
  • Verified HomeBuyer
  • November 06, 2025
  • Yulee, FL

We have found that the total quality of the home build to be subpar. I believe the reason for this is the quality of work done by your contractors and sub-cotrators. Their should be better inspection of their work and attention to details of the home build.

Del Webb responded:
Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with the quality of your new home. We'd like to learn more about your concerns, can you email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 3

Sales team did a great job selling.

  • Paul Z.
  • Verified HomeBuyer
  • November 06, 2025
  • North Fort Myers, FL

Ana was a sales associate that was very helpful with no high pressure. The entire Pulte staff was awesome with quick turn around on all questions or problems.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that Ana and the entire team made your experience such a positive one! It’s great to know you felt supported throughout the process and that your questions were handled quickly and professionally. Congratulations on your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Katy was amazing to work with when we were deciding to purchase. And Lonnie attended to every request during the building process, he is a 10/10!

  • Helen J.
  • Verified HomeBuyer
  • November 06, 2025
  • Melbourne, FL

Our experience with Del Webb has been wonderful

Del Webb responded:
Thank you for taking the time to share your experience. We're so glad to hear that Katy and Lonnie helped make your experience a great one! We truly appreciate your kind words and are delighted that your experience has been wonderful. Welcome to the community! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great communication. Focused on the type of home we wanted and did NOT try to “upsell”anything else.

  • Timothy S.
  • Verified HomeBuyer
  • November 06, 2025
  • Ocala, FL

Various homes and styles I believe are of interest to seniors. So many amenities offered for a variety of interests. Very friendly and welcoming community.

Del Webb responded:
Thank you for sharing your feedback with us. We’re thrilled to hear that you’re enjoyed the variety of home styles and our amenities, and that our team provided great communication while helping you find the home that best fit your needs! It’s wonderful to know you’ve found the community to be friendly and welcoming. Congratulations on your new home, welcome to the community! ^KH ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Home in Sundance

  • Craig B.
  • Verified HomeBuyer
  • November 06, 2025
  • Ocala, FL

Showing agent was pleasant and friendly. Information provided during our contact was confusing. Closing through the portal was brutal when only accessible via a cell phone. The contract was the worst I've ever had to read and sign over multiple home closings. Getting home repairs is cumbersome, with multiple contacts involved, providing no straight forward completion dates on some items. Others have been completed quickly. We have definitely experienced information overload with key points lacking detail. Overall we Love our home, the neighborhood and the amenities included. We are pleased ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that you love your new home, the neighborhood, and the community amenities! We’re sorry to hear about the challenges you faced with the contract process, portal access, and follow-up on repairs. We understand how confusing and frustrating that can be, and we appreciate you bringing it to our attention. If there are any unaddressed concerns in your home, we would like to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 3

Responsiveness 3

Buying/construction Experience

  • James B.
  • Verified HomeBuyer
  • November 06, 2025
  • Greenwood, IN

The buying/construction experience was not very good. we were not able to make simple changes after earnest money was provided during final design meeting. The completion schedule was not confirmed at any time during the construction process. The Del Webb process was very rigid and not customer friendly.

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re very sorry to hear that your homebuilding experience didn’t meet your expectations. We understand how important flexibility and clear communication are during such an exciting milestone, and we regret that the process felt rigid or unclear at times. We appreciate your feedback as it helps us improve, if there's anything we can do to better your experience, don't hesitate to let us know! ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

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