Del Webb Reviews

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .

Very stressful experience. Very disorganized. No responsive.

“Make sure they hire a home inspector as the quality of the workmanship was unprofessional.. I would ask to see the certifications of the trades. No supervision of the trades, poor workmanship and total lack of caring and work ethic. There is a sign that says a clean work site is a safe work site. The homesite constantly had trash all over, including pee bottles. If they had done what our inspector said during the 4 pre drywall inspections they would not have had to remove the flooring and level the floor for the final inspection. For as much money as we paid for the house one would have thought that quality would have been a priority. It was not. Getting the house done was the priority no matter the condition of the house. After 6 inspections the home owner had to point out to the contract manager and senior manager of overall home blemishes and corrections that needed to be done. This no way matches our build experience in Alaska. The whole thing seemed like a bait and switch scheme. The model homes did not have the same quality issues as our house. Most everyone we speak to in the neighborhood has the same quality issues and concerns, some of them have more issues than we had. ... More

We are extremely disappointed either way our home . We have letters with statements from sales team and when we found out that the letter wasn’t true at all and explained to managers they refused to understand . Also many issues in the home need repair . We r working diligently to get warranty people out here

We told them that we had mobility issues. We were told that the lot we picked out would be level. We were deceived! They made a driveway we can not walk down and with 2 steps to get into the house. The Quality of workmanship is bad. Finally when the house was finished and we did our walk through, we found an abundance of problems! We did a second walk through and there was still many of the problems left un touched. We had to do a third walk through on the morning of closing, and still there were so many problems left untouched that we were not able to point them all out. After we closed and moved in we still are finding problems, like a bedroom door not closing properly! This is the third home we have had built and never have we had such a bad experience. ... More

7 weeks after closing and we are still having major repairs being done. Every week we are finding something else that was not done properly with our home build. We love the area but the quality of their builds are inferior. We would not recommend building with Pulte/Del Webb. Pulte mortgage was also a nightmare, go with your own bank.

Pulte Mortgage, Pulte Insurance, sales, created the worst experience. Failure from every point. Do not buy from Pulte.

I would never again have Pulte build me a home and I would not recommend them to any one. For a home costing well in excess of half a million dollars the finish materials and workmanship are very poor. The landscaping is a joke and has rendered most of our lot unusable without expensive repairs. When we raised the issue we were told “well we just assume you are going to fix it anyway.” I have previously owned a Del Webb home and it was a very good house, that is no longer the case. Buyer beware.

Materials are cheap & quality is poor.

Moved to new area n Gardenrow. Why are streetlights off. That is not safe

Shower door leaking in the home 6 weeks still waiting for repairs, damage tiles , need touch paint was told i need to wait 1 year for warranty to get it done

Our experience with Pulte was poor from the start. Our original sales person relocated after 4 weeks and the alternate was unavailable for 3 months while recovering from surgery. When we finally met, everything the previous sales person had done was lost. The result was starting from scratch and discovering that the previous contract did not include several structural items (elevation, sunroom, etc) had not been included. Along with this, Pultes' original salesperson stated erroneous information regarding what was included in items selected (single window instead of double, island cabinets, and garage extensions are not allowed), just to name a few. This incompetence resulted in having to redo the entire interior/exterior options/selections. Which resulted in an additional 20,000 costs increase of the house and our having to readjust our budget selections. When we informed Pulte of their sales persons mistakes, they just said "mistakes sometimes happen I'm afraid". Their sales personnel (5-10 years with Pulte ) were telling us that options were standard and available ( upgrade ), that had been stopped 3-4 years earlier. As I said earlier, we had to start from scratch....... twice. I could write much, much, more but I won't. If we had to do it all over again, we would NOT do it. As for Sun City..... love the community ! Just not Pulte ! and since being here, have heard countless stories from neighbors of similar bad experience with Pulte. ... More

All quarterly fees were not adequately explained, resulting in a big surprise two months after closing. For a carriage house (Condo) that amounts to $2354.00 each quarter. During the walk through, several times were pointed out that would be fixed, however, the repair work was either shoddy or not performed. Now the washing machine is leaking and the refrigerator does not work properly. The service people are prompt, but the phone response team is more interested in selling an expensive warranty package for new appliances that are still under original warranty. Good luck with your home shopping and be sure to ask about ALL the associated fees in detail. ... More

shoddy workmanship of untrained installers/carpenters/stucco appliers/painters/cabinetbuilders resulted in a very low quality house. Nasty HOA compounds the mistake of moving here.

Have been very upset and disappointed. This is not the same Pulte we had before.

We have dealt with incompetence from the sales team, the mortgage agents, and the poor quality of the house construction. Have spent over a month dealing with warranty issues. We are totally dissatisfied with the purchase of this home and will definitely not recommend to any of our friends or family members.

We have had an extremely unsatisfactory experience. Jose and john said these issues would be fixed during our closing walk through.. No identified issues have been resolved, despite emails and photographic evidence having been sent to both Jose and John.

Sales people were not familiar with or not forthcoming about all options on homes and how or one option would affect other options Ie extended driveway and walk up stairs to attic occupied same space Keyless entry lock back ordered and not installed yet Home not placed appropriately on lot- manager stated foundation framing done after he left work so was on property line Said they would redo and center home When we came back they had moved it to the other property line Not centered on lot 12 feet on one side and 35 feet on other side from property lines So construction workers thinking yard was common area and walking through and placing supplies in our yard and sidewalk Shrubs and trees Planted improperly after dark and dying the next week construction manager stated would replace in spring sod placed poorly with large gaps and dead areas full of Johnson grass and 6-18” not laid on one side along property lines property markers continually removed and neighbors irrigation placed on our property Irrigation bought after market needing approval yet if bought with purchase not needing approval nor meeting guidelines of HOA House not cleaned for 2 week walk through nor celebration walkthrough (said they would do a construction clean) so many things unseen at time to be able to blue tape them d/t covered by grout in tubs and shower pans and unable to see scratches in floor windows scratched not seen d/t being dirty Window screens not tight or fitting correctly Areas behind appliances bought with house were not finished- not painted nor caulked or quarter round placed behind appliances or frame for dryer installed Appliances scratched and dented Finished garage not completely painted large (1/2 inch high 4 inch by 3 inch)globs of drywall putty on floor with missing screw on breaker box Missing truss support in attic Missing downspout on front gutter Sinks full of paint and scratched after celebration walk as well as chips in countertop Multiple areas that had blue and green tape not fixed to this day Wrong size electric boxes for pendent lights showing outside base of light Originally told not to send to warranty that they would come back to fix (some they did ) much they did not Now being told not under warranty it is normal wear and tear though it had been pointed out to them Many times our issues confused with family member that also bought here going through many of same issues Workers just knocking on door out of the blue asking if can come in and do repair work at that time Multiple gouges in drywall and areas not caulked Now being told one year warranty on materials and workmanship does not include things not reported in first 30 days We had permission to do radon test and it was inaccurate d/t table being moved by workers and no refund for it to be done again This is just a partial list of issues not caught by the multiple construction managers we had And ongoing struggle to get them fixed It seems one of the major issues is poor oversight by the construction managers to ensure the quality of the work done ... More

I would not want home buyers to know my experience.

Would not recommend to worst enemy

No home should ever be delivered the way this was terrible customer service and no attention to detail. I still have many issues and left with a whirlpool refrigerator that I asked to be replaced due to noise level and was told to pound sand. I will be submitting this to small claims. How about some customer service what ever happen to that.