Del Webb Reviews

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

Add ons and additions explained in more detail. Forms/requirements for landscape issues way to difficult.

Way too many excuses as to why they couldn’t meet their commitments. Yes, we were well aware of the staffing and building materials shortages. Took way too long to get someone out to fix things.

For the price of a Pulte home, and the current building quality does not match the price. The poor tiling, painting, and installation workmanship is not acceptable. The missing kitchen parts, appliances, incorrect tiling, etc that was not fixed before we were forced to close at year end does not reflect a superior builder. The current open items that do do have closure dates is totally unacceptable.

Be aware of base pricing increases when in the discussion phase prior to signing. Base price increases were almost weekly and sales dept was surprised and not able to hold. Even the posted brochure, w/ pricing, in the model became outdated. Know that the home pricing Excludes the land. Land- we had to blind bid for top 3 of 5 lots in a lottery. Totally insane even with current housing environment. Lastly, what builder does not include gutters in the base price? $3.500 upgrade.

Your initial survey was requested within 24 hours and provided no time to observe all of the workmanship deficiencies therefore all of the necessary corrections are not yet identified.

This house was rushed and quality suffered. I can not recommend Pulte for a home that is not built that can’t be inspected prior to purchase.

I feel the quality and attention to details was lacking. Once I did the walk through I could see poor painting and floor work. Also three of the drawers wouldn't roll out smoothly or at all. Meaning they installed them knowing this and then walked away from the job. Leaving me to deal with getting it using the warranty.

Models vs options were not clear. Ex - all other townhouse models have shelf under stove top in cabinet. Milan does not. Model has chefs kitchen so there is no way to know there is no shelf - just an empty box. Deceiving!!!

We were not told about many options that we have liked and would have purchased.

Pulte builds these homes as quickly as possible. They use multiple contractors with little supervision. The Pulte Representative is responsible for overseeing every element for approximately 30+ homes. An impossible task. In my case, the wrong fireplace was installed, the wrong countertops were installed, light fixtures in the wrong place, damaged dishwasher installed (and installed improperly), trim kit left off of oven, 200+ items on walk through punch list...

Poor workmanship and quality

I am pleased with the quality of the workmanship that went into my home. There were some issues that stalled the closing of my property, which had me in tears. I felt that I was literally interrogated by one of your sales personal. Thankfully there was an understanding Pulte employee who guided me through working out a solution to complete the sale in a timely fashion. I would not want to go through that agonizing period again and should never had to.

Our experience was not a good one

Noticed several issues as soon as we moved in. The toilet bowl leaked, trim was missing from under dishwasher, peep hole improperly installed, hole in ceiling next to a vent, light fell out of ceiling and is hanging by the wires and our doorbell improperly wired. Our sprinkler system has not worked for almost 2 months. Numerous calls and several attempts later and they are still not working. After moving in it was determined that a drainage system needed to be installed so they show up one day without notice and start tearing up my poorly laid sod and install drainage pipes that should have been installed when the house was built. The workers just laid the bushes they dug up on top of the soil wherever they thought they belonged. All this is just the tip of the iceberg. Things like screens pulling out of the Lanai that have holes in them, etc. None of the issues are being addressed because of the Corona virus but there is no reason a repairman couldn't enter the house wearing a mask and gloves to complete the repairs and some of the repairs are outside of the home. If I can safely shop at Publix, sit in a restaurant and have a meal or go for a walk on the beach there is no reason repairs can't be made. Stop using Corona virus as an excuse and start making repairs. The icing on the cake is our club house that was supposed to be completed before we moved in on April 1st is still not finished. Houses are being built by the dozens but repairs can't be completed. Very dissatisfied. . ... More

I find this development to be average. I am concerned about the quality work of my home over the years ahead. My project manager has been excellent but I am not satisfied with the HOA management and it's concern for the homeowners. My home has had issues with potential new development and burning in adjacent land behind my home. I feel very insecure about maintaining my homes value as Pulte does not feel it's important to address neighboring developers who could hinder our homes value, fire risk, or the price we paid for our lots. I also find a miscommunication within the Del Webb/Pulte teams. Promising things that are not the case when one closes on their home. I am still also concerned over the cracks discovered in the seams prior to closing. All will show over the months ahead. Overall, this build was handled professionally by the project manager but not by the other corporate representatives. I have built many homes and this one is below average and for the money should have included more kitchen design options. ... More

Customer care does not return phone calls. We have issues that need answers. No one will meet with us.

I loved the model home with all the beautiful lighting, and upgrades, however, none of the upgrades shown are even remotely available to the buyer! The upgrades offered are not what you'd find in a home in this price range. I realize Pulte is a big company wanting to put up homes as fast as possible and buyers having to much input and changes would slow down their process. However, I haven't spoken to one new homeowner yet that hasn't said the same thing. High price for a cookie cutter house. 90% of the homeowners want choices and are used to finer finishing touches in their homes. We were all told we could make changes with the approval of the HOA after the home is built. Yes, that can be done but that turns into an additional cost that could've and should've been done during the building process. My home is still a work in process because of this, and I'm so disappointed since we just sold our 3 story home with all the bells and whistles for less than the price of this small "vanilla" home. ... More

The person handling our closing walk thru was very responsive and ask for 5 stars. A few weeks later we asked for a follow up several times and he never responded. A month later and no follow up to our call. Seems like once he got our 5 star rating, he wasn’t interested in helping us anymore.

Materials and some trades are second rate at best. The people I sold my old home to git a much better home than I did. Del Webb Nocatee is a second rate community.

It is too early to provide a review. After 2 months, my reaction is neutral.

There is QUALITY CONTROL in place during the building process. Builders are rude and do not explain nor justify delays in the construction process. Homeowners have the right to ask questions and not being reprimanded by the builders. It’s necessary to get a Quality Control System in place that homeowners can use or talk to instead of mean and disrespectful builders. We placed a complaint about Russ, our builder at the time not knowing that we would get a call back from Bryan screaming at us from the top of his lungs to “BACK OFF”. Bryan, was beyond rude and disrespectful. This is a culture of terror and bullying towards the homeowners that pay for his salary. We have heard several complaints about him after moving into our new home. Nobody seems to be interested in complaining anymore as nothing changes. After moving in Quality Control Again, ZERO. Always trying to push to get things done. Subs are not held liable for the mess they make. Nails everywhere, no magnet enforcement, muddy streets for weeks in a row. Homeowners are NOT the first priority. ... More

Most of the customer facing staff did a good job especially Lauren, Daniel, Randy, Bryson and Elena. The staff behind the scenes, the decision makers, could care less about the homeowner. Pulte policies and decisions are all about maximizing profits as opposed to creating a quality product and satisfied customers.

Be prepared to spend another $50,000 over what the list price is of your home. The upgrades are ridiculously overpriced, and they do not allow for even the smallest of changes to the plan. You have no say on what landscaping is put in, so you have to tear it out and start over. They are very slow in fixing the things that were not installed correctly to begin with. The new home is great but Pulte as a company sucks big time.

There were issues before closing that were not resolved and closing was delayed causing my belongings to be moved again into storage. The quality of workmanship was poor - paint on the floor and on the windows, exterior and interior doors out of line, sloppy paint job. The construction manager tried his best to resolve all the issues but with his other workload, it was overwhelming. It has been more than a month since closing and all issues are still not resolved.