Del Webb Reviews

Purchasing experience excellent process done professionally. However, VERY,VERY dissapointed with completion of home several unfinished areas in spite of same addressed before & after closing. Follow-up as per policy with telephone calls and email to date NO response.

Can’t believe anything said

The workmanship should have been much higher quality than what we received. Paint splatters on the floors were everywhere throughout the house. Tile work was poorly executed. Doors are not hung properly. Moulding around door frames and cabinets are cut short leaving big gaps. The sliding glass doors were not installed properly and leaked during the first rain storm. Bugs were constantly entering the house due to the glass doors not having insect barriers installed. I could go on but I will run out of room. We have been in the house for over a month and nothing has been corrected. I go through the proper process of reporting things that need to be repaired, but we have not received any response as to when the repairs will be made. There is a lack of communication from customer service. Additionally if you pay cash there is no information shared at closing. Just a handover of keys. ... More

Honestly I haven't met one person in Del Webb that has had a positive experience with outstanding issues that need to be addressed in their home. The comments leave me to wonder how long it will be before our issues are addressed.

Pulte mortgage procrastinated in locking in my rate for two months resulting in the interest rate jumping .625 percent, costing me over $400 a month.

Poor attention to detail and finish work. Many items left unfinished and not yet corrected, a month after closing. Examples: baseboards not properly joined, front door trim not finished, thresholds and transitions not completed, cracked window trim not repaired, chips in quarter rounds, stovetop scratched, lots of caulking not done, scuttle door in closet not finished, and more relatively small items. Although I know I’ll love living in my new townhome, the number of punch list items and trying to get things fixed as they should have been (and as I was assured they would be), is quite frustrating and disappointing. ... More

I would advise to not close on your house until they address every issue you see. After you close, the construction manager forgets what they promised to take care of. We’ve had the house 2 months and still don’t have a doorknob to a linen closet. Once we did our 30 day walk through with the warranty person, a lot of issues are being taken care of including 6 doorknobs that the construction manager knew were in the house but didn’t send anyone to install.

High priced homes with low quality work.

Should not have closed on house til all things were done. Still waiting for glass in master shower. Two months, carpet installed improperly in master closet, kitchen hood still not finished. Woodwork and doors, door frames dings, dents, paint runs.

I'm still waiting for blinds, and other things in the house. The workmanship is mediocre at best. I have been waiting for them to finish things in the house. I love sun city, but the house isn't.

Be aware that the labor used to build the home are less than skilled. Most likely they were picked up at Home Depot for the day. Rugs laid wrong, poor grouting, kitchen cabinets damaged, painting was sloppy, all over windows and driveway when we closed on the house. I have previously purchased 19 new homes. This was the worst.

Being an out of state purchaser, we had to contact them for any progress reports or schedule visits that were part of their promotional materials. We were never told our expected completion was moved from June/July to August/Sept until June. When an issue with the quality of a truss being used that was revealed in pictures and email to them, we had to contact home office before being addressed. Three other truss were installed broken and repair on site. Our shower started leaking which was the result of a staple being in the waterline. The lot was poorly graded and turf was poorly laid with some dead pieces of turf. The other parts of home were acceptable, but the master bedroom crown molding was missed, which was in the building plans and a small part of the roof was missing shingles. These items were corrected before final inspection. ... More

I would suggest hiring private inspectors though out the process. They will ensure that everything is done right.

We wish we would of investigated Pulte as a whole. The buying of course was easy! Design center experience great. The problems are with the finished home project. We have numerous fixes. Very disappointed as a whole.

This builder workmanship is poor. They throw up the homes. They build homes with crooked walls, uneven window seals. They throw your yard in leaving big gaps where you could twist your ankle while walking in your yard. They even out dead grass down and don’t level the yard so water won’t stand. They say they will return to replace dead grass but never do. If they do come back to fix something they then make another mess which needs to be fixed. Horrible home builder , no pride in their work.

THE QUALITY OF THE HOME IS NOT VERY GOOD.

This was our first-time building. As we raised our concerns, our field manager pretty much consistently dismissed us and didn't address the issues. The landscaping was unacceptable for many reasons-didn't matter that we weren't satisfied. To be fair the Warranty department is great, responsive in a timely manner, and motivated to correct the issues.

There were numerous items to be handled at settlement . We did not move in until 6 weeks after settlement. Numerous no shows from vendors. I assure you if you do not settle they will be handled immediately . We are finally getting some progress .

There were a few things that we thought could be custom - the answer was always NO. We moved in with items remaining to be done - we have been here 5 weeks now and items are still waiting to be done. We were nice and didn't bother with any escrow - that was a mistake. For a high end builder, these homes are surely NOT high end. We have gone to a few meet & greets and all we hear is other homeowners with similar complaints. Some for almost a year now.

Builders need to pat More attention to details.

Every house I see in Sun City has a rain sensor with a bracket on their gutter. When I looked for mine it is sitting in my gutter. So I am thinking why would someone just put my rain sensor in my gutter instead of using a bracket like everyone else? It did not fall there someone had to do that instead of doing it right. That is my reason for the low rating.

I’m not even sure we got the features we selected. Our master closet has only one shelf whereas I understood there would be an upper and lower if we chose the upgraded version. I don’t recall being asked what color grout for the showers. I chose the lightest tiles and the grout is dark brown. It’s very ugly. The floors were damaged and the ‘correction’ was to scrub a strong smelling solvent into them. The shine is now nonexistent. We asked for top-of-the - line cabinets and they are pretty cheaply made. The trash can doesn’t even have a soft close. Several bumps under the carpet. Rough edges in interior doors. Paint needed on the front door. Property line on one side is unclear. Unsightly black pipe sticking out of wall. Unattractive downspouts that don’t match the front trim on both sides of the entry. Stairs creaky already. Uneven heat distribution: Master bedroom and bathroom very warm. When the heat comes on upstairs the air escaping the vents is loud. Only one window will open upstairs ( no cross breezes ). ... More

We have had nothing but problems since moving in. You can see daylight through the garage door and that is an "acceptable" margin of error. This attitude is totally unacceptable! The garage doors are just cheap pieces of metal! The child safety mechanism can easily be put out of alignment. We had 3 defective toilets. Totally not level. They have been replaced. The master bath twice and bath 3 had to have the drain collar replace because it was cracked when the replacement was installed. We were without a toilet in the master bedroom for a whole month. The tile in the master bedroom had to be removed replaced in order to level the floor. The back corner was so out of level. The Slider could not be locked. That took 2 trips to get addressed. A handle on the kitchen cabinet was off. That door had to be replaced and 12 if the cabinet doors had to be adjusted The shutters in the master bedroom were off and had to be replaced. There was only 1 window shutter that did not have to be adjusted. The overflow drain in the tub of bath 3 had to be adjusted. That meant that the wall in the master bath had to be opened for that to be corrected. There is a dead tree in the back yard that was put in between us and our neighbor behind us. our neighbor notified the office before we did and it is still there. We now have a problem with the seat in the master shower where the top is lifting off the tile . So far every week has been a new problem! It is OLD! ... More

Builder very slow to correct warranty items.

Spent all morning for no show repairs or someone else’s fault? Multiple calls to schedule repairs then not a single issue resolved. Pics of repairs not even my house as I submitted. Sent wrong service people, no show on others. Stucco although scheduled won’t repair for a year.