Del Webb Reviews

Moved into no heat or hot water after a 20 hour move on a cold winter night. Kitchen island was wrong color as if I wouldn’t notice. Many other problems. The HOA treats me like an enemy. Nasty and condescending. The guards at the gate are horrible to me and my friends. I have buyers remorse. Overall a very bad experience. So far the dream home is a nightmare.

I lived in Del Webb Frisco Lakes for 10 yrs. Built our house great experience! Building in Union Park is the worst experience I’ve ever had . Quality is very poor response to those issues poor .Nothing like the what was shown in the models. Overpriced for what you get. Very unhappy.

Recurring delays. Request for predrywall inspection was sent to City of Little Elm 5 weeks after my inspector did his inspection. Bricks are normally put up in 4-5 days. Mine took 4 weeks and delayed driveway and other outside work. $1000 to upgrade paint and it isn’t washable. 7 months between building permit and occupancy permit.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

So many issues with this build it was a total overall terrible experience. Construction quality was way below our expectations for a Del web product. Familiar with Del Web construction in the northeast. No comparison. Their was problems with every aspect of the home from windows, cabinetry, flooring, counter tops, appliances, framing, the list goes on and on. Project management was terrible. The only thing that saved this house in the end was the arrival of new project managers Shan and Clay. They really had to clean up a mess. Thanks for their help. Still trying to correct some unresolved problems since closing. Not having a lot of luck. In closing, customer service or upper management never reached out to us during this build. So upset at various points, we had to contact them. One of the worst experiences of our life. Feel sorry for future customers in this overpriced market. ... More

I moved in to my new home almost 8 weeks ago and only two items on the punch list have been addressed, and one of those has not been resolved. I honestly believe that Pulte is a good builder and that these are difficult times for them. There are shortages of supplies and good help, but homes are going up so quickly here that I would think that they should finish work on the homes that are built. I love the neighborhood. That was my main reason for moving here. I just hope that I am going to get these issues resolved at some point.

As a new homeowner I had a bad experience not because of supply issues, but I kept catching mistakes that were made. The quality of the windows is poor, They allow sand to leak into my home because they are not sealed well. They used the wrong grout on my floor. They promised to seal it but after I tested it I found out that they did not seal it. The island lights were not centered over the island. I was pressured to sign my closing check list showing everything was completed when it was not. Only one of the seven items were fixed before I moved in. All others I was told will have to come from the warranty department. I would probably not have Pulte build another home if I were to build another home. ... More

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Do NOT work with Pulte ever!

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it seems to be no ones job to actually complete the house. So much unskilled labor working on these homes, trying to do a job they don't actually know how to do. All tile in our walk in shower had to be ripped out once due to not being installed correctly. Love the design and look of the home, but Pulte is not delivering a quality completed home in the end. It's making you sign before it's done, then waiting until you stop complaining. ... More

As a whole, this builder displayed a total lack of interest in addressing our issues with the home. The site supervisor was somewhat helpful but spread too thin to be of timely service.

From critical sales promises not kept to low quality materials and unskilled craftsmanship along with incorrect closing fees and erroneous explanation of closing costs, the entire experience was frustrating and exhausting. Worst house building experience by far and this is my fourth build in Dallas over 35 years.

So this is my third attempt to get the word out. Buyers beware!!! Bought a new house and I feel like I bought a fix me upper!!! Here’s just a sample of their quality: Broken shower handle that leaked for days at our expense ( until we demanded attention) buckets of water Chips in the tile flooring that was just laid down with no regard, lack of grout, oh can’t forget about the extra dirt or bugs in the grout Some kind of stain all throughout the house on the tile flooring Front door with rusty hinges and gaps big enough for bugs to get in ( had to put towel in to stop them) Secondary bathroom shower looks like a child was learning how to install, different color grouts, tilted tiles just awful. No transitions in any room from carpet to tile ( to prevent vacuuming rug away over time) this is standard, I guess I should have asked how much more they charge for this. Took it for granted, because I was expecting quality. My bad. Electrical outlets both inside and outside that are not hooked up ( let’s see was l supposed to pay more for that? Just terrible craftsmanship Hurricane windows that have screens that don’t fit properly, broken tabs on screens, oh wait the best one is a temporary paper blind that we hung made the header of window fall out. WE paid extra for hurricane windows, sure hope they protect us Triple slider patio door ( remember your paying premium prices for these) starches on them, again gaps so thrilled we paid more for them I could continue but it’s beginning to raise my blood pressure. I’ll sum it up for you- check on your building process A LOT, call them out on it, don’t let them tell you they will get it later. Make sure you understand that your buying a production house and NOT a million dollar house ( I stood in my house and had someone tell me that) insulting isn’t it. Like wow!! I hope when you read this that you see the horrible things you are selling and maybe take pride in your business again. What you are providing people is not Quality it’s substandard at the most. I hope that you will fix all the issues with our new house that you didn’t pay attention to from the start. Dissatisfied buyer ... More

Difficult to work with. An assembly line. You’re just a number. Much more interested in meeting their financial commitments to Wall Street on home’s closed than meeting customer’s needs.

Their project management is lousy - lots of promises but poor delivery; project manager originally assigned did not fulfill commitments, did not pay attention. The finish work is sloppy from the trades.

the quality of workmanship was not up to par in my opinion. some of the rooms did not have ceiling lights when I moved into the house. the landscaping around the house is not good

We understood going into our purchase that we were making significant concessions with the quality of the materials on the house. What astonished us is the extraordinary poor workmanship. Uneven walls, unpainted areas, grout spilled on the flooring, gaps on the flooring, awful paint spills on walls and floors, worst drywall application I've ever encountered, bad concrete pour on the driveway, undersized HVAC for the square footage. The list could go on forever. I don't expect perfection, but this is so very sad. Unfortunately, every one of my new neighbors have similar stories. We love our neighborhood and neighbors. But the workmanship is nothing short of awful. ... More

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an experience worth waiting for. Sadly, this is not the case. As with many companies these days it comes down to profit (fast, unfinished homes at close) before people. As for Dell Webb and management of our current community, I did not expect so many association rules and regs and activity fees. ... More

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

So far our new home is been a nightmare haven’t had a shower in the second bath since we moved in a month ago cabinets the shelving was not put in till just a week ago we are still waiting for two new doors the front and back door have been badly damaged and microwave they’re supposed to box it and has come in then sitting in my foyer for two weeks waiting for them to put it in it’s been very disappointing after living in Huntley the Webb community for 10 years this has been

Worst experience building Told anything just to make a sale Disability needs not met!!!!! Would not recommend

The people were nice but inflexible. The designer did not cover all the options available. Some items had a descent selection other things like paint colors, bath fixtures & lighting you had to take what they had. Their only interest is to pump out as many houses as possible in the shortest period of time.

Worst home buying experience. House structure is bare minimum to meet code and nothing extra. Lots of particle board instead of actual lumber. No leniency for small design changes. To get a decent house you have to spend thousands of dollars in upgrades. After more than a month after closing we are still trying to get simple things completed such as paint touch ups, irrigation system corrected, caulking around the house both inside and out, damaged tile repaired, etc. We give up on the cleaners and cleaned dripped paint and grout off the floors ourselves so we could start moving in. We also did some of the texture repairs and painting ourselves with areas we could safely reach. There was no pride and ownership in the project. It was simply a cookie cutter manufacturing process to get a house sold, erected, and closed as quickly as possible in order to move on to the next one. I will never recommend this builder to anyone. ... More

More emphasis on quantity of homes built over quality of homes built. We have been in our home over a month and are still waiting on many issues to be resolved. Poor customer service. Not at all what we expected in a new home, especially considering the price paid. Many delays, poor workmanship, no pride in work done. Promises of regular communication throughout the build did not happen. Overall disappointing experience, although we like the community and area.