Del Webb Reviews

Enjoying our new home very much so far

My new house is beautiful but I needed to do quite a bit of upgrading to get the look I wanted. The general selections I found to be very limiting. My family and I were also extremely upset that used appliances were placed in my home during a global pandemic because mine were not in at the time of my closing. I never used any of them. I just sprayed them with Lysol. I have too many underlying health conditions to take chances during this crisis. I just received my range today. Still waiting for the vent hood and dishwasher. I’m glad I purchased my refrigerator. I would have preferred to just buy all my own appliances, but was told I couldn’t. I’m disappointed that it’s taking so long to receive what I’ve already started paying for in my mortgage. After all, I put my deposit down on this home in September, 2020. During the 5 months it took to build my home, appliances should have been made available! You can only eat microwaved and fast food for so long and stay healthy during a pandemic. ... More

House was built very rapidly. Limited number of options. Unwilling to make small changes during building process if not in the plans even though it could save the builder and purchaser money. Very important that the purchaser remain involved during the building process. The order of the building process is not always the most economical. For example not putting in outlets in some cases before the drywall was installed. Drywall was installed over switch boxes. Suggest that you make lots of pictures of walls before the drywall is installed. Follow up all discussions by email in order to put everything in writing. ... More

Easy to do business with.

I purchased a nice home in a wonderful community

They know what they are doing. They say what they mean and do what they say.

Get a home inspector. Too many residents have compliments.

The entire Pulte team was professional, courteous and customer friendly throughout our buying process. Thx guys !!

Buyers should keep an open dialog between the sales team and their field manager.

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

Looking forward to experiencing all the Del Webb community has to offer

The treatment of the seller and the builder has been excellent, the compliance of the company is excellent.

From the start everyone we dealt with at Del Webb and Pulte were very helpful and professional. This home is the 6th house I have built over my lifetime. Without question the best home building experience we have ever had. Now that our house is built we love it. We had a couple small problems that were dealt with immediately. I would highly recommend this neighborhood and this company.

At our initial meeting with our field manager (Andy S.) in August 2020, he assured us that he would provide weekly updates as our house was being built. We received "weekly" updates on 9/4, 9/18, and 12/18/2020. We would have to ask questions several times before receiving any response. We would often receive no response at all. When we would raise issues, Andy would often respond "I'll take care of it" but not follow-up and actually do anything. We ordered Pulte's kitchen appliance package and upgraded the cooktop from gas to electric. We had no appliances at all until about a week before closing, and when they were finally delivered, they "installed" a gas cooktop even though there was no gas supply because we had upgraded to electric. The electric cooktop was finally installed about a week after closing. There were still several other open issues at closing, but we had to close anyway because we had so many other deliveries scheduled around our closing date. All of the appliances that we had ordered ourselves (not from Pulte) arrived as promised the day after closing. We were told that we had to work through our field manager on any issues for 30 days after closing. We continued to send emails and texts about our ongoing issues for those 30 days with absolutely no response from Andy S. We are now working with the Pulte warranty people, and still waiting for results. I have bought several homes over the years and never had an experience as bad as working with Pulte. ... More

Stand behind their work.

Time frame for build takes about 7 months, so be patient it will all be worth it.

Jennifer was great about interacting with us. When the home was being built we lived out of state so our adult children over saw everything about the build and Jennifer made sure we were all,on the same page. BTW our kids did a stellar job! We love our home! ♥️

Carefully look your home over.

The "Options" part of the sales process felt somewhat "high pressured", The Design Center coordinator was very professional... There seemed to be some confusion between Sales and Design as to what was an available option and/or included. Once Our Project Mgr. took over everything went seamlessly....he was professional, always in touch, quick to respond to our questions, and very thorough during the "walk thru"

I lived out-of-state for almost all of the building of my new home! However, I was informed, weekly, of the progress by the field manager! I knew that I would have a great home, based on the methods used by the Del Webb builders - and, Del Webb's reputation! I have what I expected - a great new home!

People you work with are nice. However, they contract all work out to third parties. No one oversees the quality of the craftsmanship. We moved in and have have three pages of instant repairs needed. Tile is hollow and crooked, walls are crooked. Off my three inches on top and one on bottom. Worst stucco job ever. And, make sure you check the list of your upgrades to make sure you got all of them. They did not put in our smart home features at all.

It was a good experience and the company met all the deadlines. The only challenge that I have had is that the electric company placed the electric line through the sewer line. The result was that the home flooded when I ran the dishwasher, washer and shower together. The company response was immediate and thorough. Currently in the repair process and pulte has paid for everything and promised to make my home exactly as it was when I moved in.

My first home-building experience went very well. The construction manager kept me informed, since I was 1500 miles away. I only wish there had been pictures of the various stages of construction, but that's just me. However, once I had signed for the house, the service request process is incredibly unresponsive and slow.

Easy to work with, meet their delivery of the home time line

They are receptive to answering questions and going over the details during construction.