Del Webb Reviews

It took 11 months to get into our house, with four casual emails from our sales person extending our timeline out another 2 months. Being desperate to move in we closed despite numerous items that still needed to be addressed. We've not had responses back from anyone since.

Sales team was excellent, design team was excellent but decision by Del Webb to accelerate closing date caused very poor workmanship on the interior. A word to the wise...do not agree to close until all work is completed to your satisfaction.

They are in over there heads. Cutting corners to get things done faster. Instead of doing it correctly from the beginning.

Our home in Buckeye Festival was built with two A/C. It in Florence they put one. Excuse was unsatisfactory. The Journey has a better system that the Voyage. I feel a mistake was made using old floor plans to build them in Florence and Buckeye builds with newer plans because two A/C are needed. VP for Arizona Jermey is useless and that’s the reputation he has from others that have gone to him with issues. They never provided me a letter from Pulte engineer saying the difference between Buckeye and Florence and why. Also why was this house not upgraded like Journey system? Think a mistake made and they covered it up for me and other customers. ... More

The original “field manager” did not know anything about construction or scheduling. Our project (the 7th home that we have built) was a mess. Once he was replaced things went more smoothly. The finished product is satisfactory but not great. Late in the construction process my flat back yard was bulldozed and carved into a drainage ditch. At no time had we been told that this would be necessary for “engineering.” When we have heavy rains the water from up the hill gushes through my back yard washing away pieces of sod and dirt. I have asked that they come out and fix this to no avail!

Tradesmans work quality is lacking. Materials used are low end with top dollar pricing. Repairs usually require a second call back to get it done correctly.

several workmanship issues for new home that were completely unnecessary. there were several almost stupid mistakes and issues that the builder should have seen during the building process. the field manager did a great job to correct them and the warranty department run by a lady here at del web is wonderful, she schedules everything that's needs to be fixed, you can count on her. most members we spoke with were very disappointed with issues in their homes caused from the builder.

The quality of the home does not compare with the previous home that we've had by another builder. The sales and after sales support was not customer oriented. With that said, we bought the home for the area, community, neighborhood and friendliness of the residents, but will not buy again or recommend a Del Webb home to anyone.

We moved into the house a few weeks ago. During this time we have noticed multiple cracks in the house. The paint quality in the house is not great. The wall panels in the second bathroom were so thin grab bars could not be installed. We had to pay several thousand dollars to replace the panels and install drywall just to install the grab bar.

Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.

Cuts on trim, drywall and framing not done with precision leaving gaps that should not have been present. The garage was not cleaned despite repeated requests to remove globs of concrete, drywall mud, sawdust and drywall dust. I finally cleaned it myself. Texturing and painting were done haphazardly with blank areas and paint runs.the sprinkler system was not working correctly and required multiple calls to get corrected. Someone cleaned a paint brush in the sink leaving the sink stained. Calls to quality personal and project manager would go unanswered requiring multiple calls or calls to Tim D.,the dependable sales rep, to get them going. Areas requiring paint touch-up and additional caulking are still in need a month and a half after closing. The areas are marked with blue tape. It is an embarrassment to have guests see all the tape. The communication between supervisors and workers seems to be sorely lacking. It appears to me that there is inadequate supervision and accountability for the workers. Do not sign off on the house until all corrections are made. ... More

The ceramic tile work could of been much better. There are spots that have no grout in. Cable should of been done before the sod was put in. The cleaning crew leaves alot to be desired.

All we can say is make sure all your needs are met before closing. If they are not do not close. You will find Pulte is not a custom builder but a track builder, which is a big difference.

Overall workmanship is sloppy at best. After buying a Del Webb home in Anthem, AZ I expected the same quality, but apparently the Austin market is too much for Webb.

Very hard to get things repaired. My drive is cracked, which I know they did it. And they keep telling me I have to put it in at the 11 month. Why so they can put me off and I have to live with a cracked and cement dropping driveway. I don't believe they will ever fix it. They will keep on putting me off. Surprise!!!! I'm not going away.

Increibly poor build quality. Fit and finish are the worst I have witnessed in over 40 years of residential construction experience. The amount of caulk used to hide sub standard work has to be one of the major expenses for Pulte sub contractors. I would never go through the process with Pulte again.

Hi. This is our third Pulte home and the quality of this home is less than our previous Pulte homes. Cheaper stainless sinks, substandard pitted granite, thermostat of lesser quality and features. No light over the kitchen sink. This is a 55+ community and the shower head is hard to reach for me and I am 6 feet. I have to get the shower head down for my wife who is 5'5". The lights are not centered over the island. They only needed to be moved 7" to make them correct. Not being able to increase the size of your patio screen enclosure which means I need to tear the whole thing down and rebuild completely new. We purchased 8' interior doors but we have a 6'8" interior door that you can see from the front door as you come in because the architects have no imagination and don't care how stupid it looks. Additionally, their solution doesn't even work because the A/C handling unit whines when the door is closed because there is not enough airflow going to the unit. The inability to even make the smallest changes that fix poor design ideas by the architects is not new with Pulte, but frustrating still. We liked the basic floorplan but we were hoping for better quality. Our sales person and field manager were excellent but they have no control over quality if it is OK with Pulte standards. Thanks. ... More

Quality of construction not what I’m used to House extremely noisy no sound insulation. Paint job is horrible repainting interior of house.

Salesman clearly lied to us about many things. Not happy about the experience and have no trust in the Pulte sales team.

The building process was not what I expected. The timeline for moving in was different than what I was told and reassured it would be. The house was very dirty! Subs did not clean up and were very sloppy. Had to replace all the carpet from stains. Sub contractors lied about repairs being made on the shingles, when in fact, the repairs had not been done. I had a 3rd party inspector come 3 separate times and paid $1200.00 for this service because the same existing issues had not been fixed on multiple things! The paint sheen being flat is not acceptable in such a humid climate. The ceiling paint doesn't match the walls. The texture was sprayed diagonally across the walls in many places. It had to be sanded and fixed. The painters were sloppy and did a terrible job. The main contractor Jake was nice and helpful but the build itself and some of the subs were a nightmare. I wouldn't recommend someone building here. The bottom of the garage was dented before I moved in but because it's not in a noticeable place I didn't see it until after moving in. No one will fix it now. Very disappointed in the building process itself. I paid $25,000.00 more than what the house appraised for. When all is said and done I like the area and amenities but the sub contractors are mostly sloppy. The things that show like the texture, paint, etc. are not good. The dirt and damage on a new build was unacceptable. Also Pulte Mortgage was a nightmare! Went with a different mortgage company after a complete runaround! The new company was so easy! ... More

While friendly and personable the salesperson (April) cost me a lot of money because she did not explain cabinet configurations when I was choosing double vs single oven, and range hood. So I ended up with a very plain cabinet configuration I never would have chosen had I known. It was only AFTER I complained my cabinets didn't look like the model home, that she sent me sketches of the 4 different configurations and told me the fact I didn't choose double ovens meant I got something completely different. This was NOT ok!!! Likewise I chose to purchase the refrigerator offered since she told me it was a counter depth, but was NOT! It stuck way out into my kitchen and looked terrible so I bought a new frig. Now I"m stuck with a second frig I need to try to sell. While my construction manager was a super nice guy he was not good/consistent with communication. He frequently did not answer emails or calls and it became very frustrating. If I happened to run into him in person, he was quite nice and informative but that was hit and miss. Pulte Mortgage was TERRIBLE. I had the worst mortgage experience of my life! Then, I had items not complete before closing so the warranty manager followed up. And Troy was wonderful! He was responsive, friendly and on task! 2 weeks after move-in I had a major plumbing back up that took 4 visits from the plumber to resolve. Turned out it was construction debris. Troy the warranty was hands on at my house to work with the plumbers to get the issue resolved. He was great! As I am getting more familiar with my house I notice a lot of places where the quality could have been much better (trim joints not well done, drywall details, finish details, etc) which is a bit disappointing. Additionally there are several bad home design issues, such as the refrigerator doors will not fully open as they hit the walls on either side, especially the angled wall on one side. To sum it up, the home architectural plans, the communication in general and the build quality has lots of room for improvement! ... More

If we did not oversee the house building, and get things corrected the house would be a mess., shower was redone 3 times, added end stud in bathroom wall to stableized Sheetrock. Pulte needs to have better sub contractors that does not create so much rework and adds to cost of homes.. even sod needed replacement because of poor landscaping and infected sod. A lot of wasted materials and redone it labor. Do it right the first time !

It has been approximately one month since I moved into the new home. I currently have 10 open requests in for repairs. So far. I have had 7 contractor appointments to repair the refrigerator, cabinets, caulking, painting, etc. I anticipate over 10 more contractor appointments to address open issues. Due to serious insect issues, I was required to scrub, power wash (entire house) and paint areas of the house to clean and cover up insect residue. Buying the paint and paying for power wash was over $500.

This is our 7th home. Smallest and most expensive. Feel deserted after move in.

I purchased the homesite specifically because the salesman with Pulte told me that I would have a high berm in back of the site. When we went to look at the lot, prior to foundations being poured, there was a high berm in the back. When I took the final walkthrough, however, there was a low berm whose height was only above my waist and scraggly planting planted on it. It will take 5-10 years for these plants to mature. When I complained to the sales manager, she said that all salespeople have access to the final plans for the subdivision including the height of the berms in back of each lot so the salesperson knew that eventually the berm would be low. The sales manager was no help in rectifying this situation. I turned down a move-in ready house because of the issue of a low berm. I believe that I've been swindled. When Pulte builds houses in back of mine, the workers and then the homeowners will be able to look directly into my house. I have no privacy. I paid half a million dollars for this house and lot which I believe is a large amount considering that the house is apartment sized and has little to no privacy. I do not believe that the value is very high. I am not the only one that the salespeople promised a high berm in back of their lots and then didn't deliver. On the other hand, the construction manager was extremely helpful in resolving the issue of the HVAC system periodically shutting down. He was prompt in his response and finally got the issue resolved. ... More