Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 7810 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
7810 Reviews in All Areas
Customer Reviews
Del Webb NMB
- Anonymous
- Verified HomeBuyer
- November 21, 2023
- North Myrtle Beach, SC
Del Webb talks a lot of hot air about warranty and prompt repairs but doesn't deliver. Sent list of items to repair a week ago. One week later nothing done. No calls. Number of inside issues to be resolved. Dishwasher not even attached to cabinet. Front brick fell out of side of house. Building trades set up large speaker and blast Spanish music. Building trades sanding concrete for 2 days sending concrete dust everywhere..
Del Webb responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are still unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Pulte profit is more important than customer satisfaction
- Joseph T K.
- Verified HomeBuyer
- November 05, 2023
- Okatie, SC
We ordered the features for our house and Pulte built a feature we did not request which took away significant square footage from our house. They never told us about the variance and we found the problem when we did a final walkthru. They would not work with us to resolve the issue. They can not be trusted.
Del Webb responded:
We're sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Building has not been done right and up with some mold issue which I’m taking care of it now
- Rena C.
- Verified HomeBuyer
- October 31, 2023
- Ocala, FL
Issues with mold and clogging areas that should be unclogged so that aircraft flow better fixing it myself because I want something better and don’t have to wait for them because I’ll be sick in bed. How are you allergic to mold I will have to do it better
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about this situation. Please email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Problem after problem after problem...
- Suzanne F.
- Verified HomeBuyer
- October 26, 2023
- Chaska, MN
Three weeks before our close date, the dishwasher was installed wrong, resulting in a flooded kitchen. Flooring and cabinets had to be reordered and installed, resulting in a 3-day delay on our closing. When we finally moved in, we found the new kitchen flooring to be damaged once again and, after talking to our construction manager, we learned the plumber had flooded the kitchen when reinstalling the pipes. We are now awaiting our third kitchen floor. Last night my husband came home and found wet carpet in the guest bedroom. After further investigation, he discovered that the AprilAire ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Not a good experience
- Lauren V.
- Verified HomeBuyer
- October 26, 2023
- Land O' Lakes, FL
Sales office and rep was fine. Building was a disaster. Wrong tile in two bathrooms. Wrong cabinets in kitchen. Build manager tried to be good but his hands are obviously tied by corporate. Nice guy but just a puppet for corporate. Pulte lied to us about the issues until we came up with written proof. Poor quality- everything sloppy work. Doors arrive to Pulte not square- embarrassingly with a problem, Pulte says sorry that’s the way they come from supplier. Cheap and sloppy workmanship and toilets. Sorry but this is honest.
Del Webb responded:
We are so sorry to hear that you have had a frustrating experience building your new home with us. We will make sure we share this feedback with leadership so they are aware. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Go build some where else this place is terrible and the HOA is really bad they don’t approve anything and we are putting are home up for sale
- Steven L.
- Verified HomeBuyer
- October 26, 2023
- Melbourne, FL
They lie to you about everything to sell you the home they change anything they want but we can’t change anything if I knew I could not screen in front porch I would not have built here the only thing good I can say is the warranty people are great
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Del Webb
- Anonymous
- Verified HomeBuyer
- October 26, 2023
- Clayton, NC
Builder is inflexible. Talk about quality process but it is anything but. The house itself is solid but the finish work is terrible. Lots of promises not followed through. Lack of coordination and poor scheduling process. Multiple things not done correctly the first time. Too many unskilled workers and inconsistencies.
Del Webb responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely Stressful and Disappointing Building and Move-in Experience
- David H.
- Verified HomeBuyer
- October 05, 2023
- Melbourne, FL
Having built 3 homes previously, with generally very good to excellent experiences, we were shocked at how horrible this building experience was and how disappointing the end result upon move-in was. The issues are too numerous to list all, but some of the more egregious ones follow. First, fighting for months to get garage door windows and front glass door to be impact-rated in an “impact-glass” community and in accordance with Building Code in a Wind Bourne Debris Region (This involved personally sending DW relevant building code multiple times, having private inspector detailing in report, ...
Del Webb responded:
We are incredibly disappointed to hear that your experience has left you feeling disappointed and we are sorry we haven't lived up to our goal of providing an excellent homebuying experience for you. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? Please include your contact information, address, and a summary of your concerns. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Stay away!
- Anonymous
- Verified HomeBuyer
- September 27, 2023
- Spring Hill, TN
Poor quality trade workers brought in so work is poor. Tiles on floor uneven where a toe bumps them. Poor drywall and paint work. Tiles left with grout, paint, pencil marks all over. Floors not protected properly during construction so chips, paint throughout house. Certain things requested at the beginning and they weren’t done and told too late to do it.. Garbage left around the house, beer cans. Finishes in the house didn’t match and they didn’t care. Windows poor quality as 4 windows had broken parts. Every person I have met so far has their negative stories as well. The homeowners are ...
Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Would not do it again
- Stuart W.
- Verified HomeBuyer
- September 06, 2023
- San Antonio, TX
We have had a terrible experience. Our first inspection was scheduled for Jan 16, 2023 and when we came in from Albuquerque we found out the supervisor had gone out of town, had not let us know and we had to reschedule for the next Thursday, costing us extra money and time to be in Texas. We inspected before closing and pointed out several concerns. We were told to close and assured everything would be taken care of before we took possession. When we moved in we found nothing had been done and the house was filthy. We have tried working with the warranty department. We did not have our calls ...
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disjointed every step of the way
- Donald R.
- Verified HomeBuyer
- September 06, 2023
- Melbourne, FL
We have built several homes, both custom and production. This was, by far the most difficult and frustrating experience ever. From a rude and condescending salesperson to an inexperienced construction manager, nothing about this build was easy. Communication was very difficult, likely because the construction manager was overworked with unrealistic expectations placed on him. Difficulties with county permitting, utilities, and subcontractors were evident, even as removed from the process as we were. The quality of the subcontractors was poor; it seemed as if they would do the minimum ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Overpriced, poorly built homes.
- Anonymous
- Verified HomeBuyer
- August 30, 2023
- Okatie, SC
Very poor fit and finish to interior and exterior of these homes. Pulte promises follow-up for fixes, but it's been weeks since we had response to requests for warranty repairs. Sales staff are poorly informed about what they are selling. Construction management is overwhelmed and non-responsive. Pulte business model appears to be to put homes up as quickly as possible and then turn them over to buyers to deal with the poor results. VERY POOR model for building a quality home. Finally, plans for amenities are now changing despite what was promised apparently due to unresolved politics ...
Del Webb responded:
We apologize that we haven't been living up to our promises. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible Experience
- Q�;?M,���y:G�ks���~ �O|��Ì.� ".
- Verified HomeBuyer
- August 07, 2023
- Melbourne, FL
Do not buy into Del Webb at Viera if you can avoid it. The quality of workmanship is horrible. The houses are slapped together. We have problems with drywall, paint quality, door trim gouges, paint on flooring, exterior paint coverage, pavers are sinking in on driveway, sprinkler system pipes are not buried, bathroom shower leaked into bathroom floor, scratches on glass in shower enclosure, door wall glass is scratched, bathroom mirror is scratched. The sales team promised a temporary pool until the clubhouse pool was ready; it didn’t happen, the clubhouse and pool was promised for ...
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, please email us at customersupport@pultegroup.com with your address, contact information and a brief summary of your concerns. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sales rep
- Michal J. W.
- Verified HomeBuyer
- August 04, 2023
- Okatie, SC
Deceptive marketing - very controlling- refused to provide requested information making it extremely stressful and difficult without reason
Del Webb responded:
We are so sorry to hear that you had a frustrating experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^AF ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Do not recommend Pulte.
- James B.
- Verified HomeBuyer
- July 29, 2023
- Buckeye, AZ
I would not recommend Pulte unless you expect to miss the original delivery date by over 6 months, expect the quality of the workmanship to need extensive rework and the installed products to not meet your expectations even with upgrades.
Del Webb responded:
We are disappointed to hear that you are not happy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Pulte is ruining the Del Webb experience...and the brand
- Scott O.
- Verified HomeBuyer
- July 28, 2023
- Parrish, FL
I did not buy a Del Webb home, I bought a Pulte home in a Del Webb community. Also, I do not own a "scenic 40", I own a "distinctive 50". It should be noted that Pulte now owns the Del Webb brand. Living in a Del Web community has been an incredible experience full of fun and new friends for many years. Having to suffer through the Pulte home building experience and dealing with what I call "Pulte quality" makes it hard to say it is worth it anymore. There is no customer service at Pulte. I cannot recommend anyone buy a Pulte home.
Del Webb responded:
We are so sorry to hear that you have had a frustrating experience building your new home with us. We will make sure we share this feedback with leadership so they are aware. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
WORST CONSTRUCTION NEW HOME BUILD. PULTE DEL WEBB SHOULD PAY MORE ATTENTION TO THEIR CONTRACTORS DOING ALL THE VARIOUS JOBS. FROM FRAMING THE HOUSE TO THE ACTUAL HVAC INSTALL TO APPLICANCES A COMPLETE HODGE PODGE OF LACK OF CARE WORKMANSHIP AND KNOWLEDGE
- Anonymous
- Verified HomeBuyer
- July 27, 2023
- Ocala, FL
TRUTH IS TRUTH AND YOU DO NOT WANT TO PRINT IT. DEL WEBB PULTE IS A COMPANY WITH NO ETHICS OF HOW A JOB IS DONE AND COMPLETED. INSPECTIONS ARE A DOWN RIGHT SHAME IT IS ALL ABOUT HOW MANY HOMES CAN BE COMPLETED IN THE ALOTTED AMOUNT OF TIME AND NO MATTER WHAT THEY LOOK LIKE AT THE END. NO THIRTY DAY LIST TO GO OVER WITH A SIGHT MANAGER IS OFFERED NOR IS A CHECK LIST SHOWN TO THE ACTUAL HOMEOWNER TO ENSURE THAT EVERYONE HAS CHECKED OFF AND OVER SEEN BY THE FIELD MANAGER. I RECEIVED A HOUSE THAT STILL HAD STICKY STUFF ON THE COUNTER TOPS. A SLIDER DOOR THAT ANYONE WANTING INTO THE HOUSE CAN ...
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ruined expensive tiles not being replaced- broken garbage disposal, missing garbage can under counter, misinformation about electric dryer outlet- misinformation about who maintains the easement.
- Saune-Elisabet C.
- Verified HomeBuyer
- July 26, 2023
- Rancho Mirage, CA
See title above for review
Del Webb responded:
We're disappointed to hear that you had this experience but appreciate you for letting us know about these issues. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Beyond Disappointed
- Robert L.
- Verified HomeBuyer
- July 26, 2023
- Ocala, FL
It's difficult to know where to start, so we'll do so at the beginning. Aside from dealing with our salesman Bruce, which was the only bright spot we can mention, it has been an absolute nightmare. We were on the west coast caring for my 97 year old parents during the build, so we put our trust in our project manager Steve to build our first ever new home. We chose Del Webb in part as my sister just had one built by them in Mesquite Nevada which was over 2500sq ft detailed to perfection. That's what we were expecting here in Stone Creek Ocala Florida. We were so wrong. Although Steve did a ...
Del Webb responded:
We're so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information and address. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Non-responsive Builder
- Anonymous
- Verified HomeBuyer
- July 18, 2023
- Parrish, FL
Overpriced homes with poor quality workmanship. In addition, the builder is very poor in responding to and correcting issues.
Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very poor workmanship, floors damaged, doors damaged no shelving in linen closets
- Anonymous
- Verified HomeBuyer
- July 17, 2023
- Fuquay Varina, NC
It was not worth the price, very different from the models
Del Webb responded:
We are sorry to hear that you are experiencing concerns with your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The Trades do not respect each other. Shoddy workmanship and lack of attention to detail.
- William B.
- Verified HomeBuyer
- July 06, 2023
- Okatie, SC
During the build, corners were cut. Plans were not reviewed and adhered to. The trusses needed to be altered and an engineering certificate had to be obtained because they had installed the wrong roof trusses for our home. The kitchen window was installed incorrectly resulting in the siding on the house to be removed, wall re-framed and another size window installed. This was well after the house was painted and the cabinets, cupboards, countertops, and sink were all installed. Door stops that punched holes into the steel outward swinging steel door. Door to the garage is not fire-rated and ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your address and contact information. Thank you. ^AF ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Dell Webb Fulshear Disappointment
- Randall C.
- Verified HomeBuyer
- July 02, 2023
- Fulshear, TX
When we made the decision to purchase a home in this community after viewing the model, the Dell Webb representatives stressed repeatedly on the quality of Pulte homes. The builders in this neighborhood are in way over their heads, Almost every section of our home had an issue with poor quality workmanship. It was very stressful to see so many things wrong. Blue tape of punch list issues all over our home. We have been here 5 weeks now and there is still unresolved issues. It may take time and they are making progress, but it shouldn’t have been this way to begin with. The price of these ...
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
House was filthy upon arrival.
- Susan C.
- Verified HomeBuyer
- July 01, 2023
- Parrish, FL
If del webb wants happy home owners, start with the final touches and make sure the house is at least clean before telling them to close. Regardless of all the things not being completed, that was the most important to me, especially after being told it was done. The plant beds are horrible, almost dead when I closed. I've been watering them. One plant is dead and the grass is dying. I pull my own weeds. I was told I didnt have to do anything in the yard, but I dont want it to die. I still don't know if my sprinkler system is working because I have never seen it come on. The windows are ...
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never ending nightmare.!
- Herman N.
- Verified HomeBuyer
- June 29, 2023
- Hatfield, PA
Del Webb is dragging their feet in responding to my walk through punch list UNACCEPTABLE!
Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
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