Del Webb Reviews

In my opinion the fees charged for many of the options were excessive.

We have been here a month people are great. We have been trying for 3 weeks for someone return our call to help resolve the issues. Having buyers remorse

Save your money. I bought a $150,000 KB Home in 2005 that had zero upgrades and was more focused on craftsmanship than this $650,000 Pulte home. Baseboards and door trim cut short and filled in with caulking. Wavy baseboards down the wall. Trash drawer bearing falling out. GFCI breaker keeps tripping. That's little stuff. I'm waiting on the big issues to show up. I doubt this house will last over 10 years without a serious remodel. Additionally, if you live in an unfinished neighborhood, you will be living in a dump with constant junk in the street and trash (Beer cans, food wrappers, construction materials) in your yard from the construction workers. Pulte doesn't make them keep the area clean. The only positives is that it energy efficient and Pulte does respond to warranty calls. Unfortunately, we had to buy new build as we are under 55. Our plans are to sell this one and buy an older "non-cookie cutter" Dell Webb built home when I turn 55. ... More

1. Our realtor had to call out the salesman twice for misinformation/bad information. In particular, due to delayed closing, I was not available on rescheduled close day. We talked to salesman and he said that we could not do a POA and he make it sound like it was the mortgage company that was telling him that. We talked to the mortgage company and they said we could do a POA. Our Realtor made him eat his words. 2. The color of stone that we saw in the showroom and selected and paid for and expected was not what was put on the house. Pulte said that the stone name matched what was on the order sheet...but the color we got did not match the color of the stone in the showroom. We are extremely disappointed with Pulte. We should have taken a picture of the stone as evidence when we selected it. 3. We put in all tile floors...no carpet. The tile floors were 'mopped' to pick up loose dirt; but not cleaned. We had to go buy a steam cleaner to get off MOST of the residue that was on the tiles. We expected the floors to be cleaned prior to move in, they were not. We did not have time to hire Stanley Steamer to come out and clean the tile. We had to do it after furniture arrived....so tile underneath furniture and bed etc is still not clean, as is some other areas. 4. The interior design phase went very smooth. We selected the paint color, tile, cabinets etc. Very pleased with this part. 5. Issues were handled quickly by construction manager during the building phase. 6. Would have liked to have more options. like there was no option for crown molding in the sun room...se we have to do that ourselves. There was no option for adding a back porch and maybe even a pergola...very disappointing. So we will have to get someone to move the sprinlkers and gutter down spout to get the porch and pergola done. There was no option to carry the bathroom tile to the ceiling. Yet, we saw a house, a few doors down, under construction, that did have tile going to the ceiling. We would have liked an option to build out the master closet with shelving. We had to hire an outside company to do it. ... More

Framing was sub standard to begin with and therefore all trim and finish work was fudged. Worksite was absolutely filthy and lots of damage occured as a result such as a cracked tub Landscaping particularly sod is very poor not only quality but application. Drainage is also a big issue

Del Webb needs to hire professional vendors, experienced construction managers and not overload them with 35 plus houses to manage. Upper management is non responsive including the President of Pulte. The whole process needs to improve.

After having good experiences in building 3 homes, our expectations were high after reviewing the home building stages of Del Webb's homes online. We experience none of the process that was advertised, until we complained, and then we still only received 1 of the building stages of the presentation. We had 3 different construction managers who did not communicate with each other which caused us to missed opportunities to make changes we wanted before the final deadline. We visited a different location where we chose the model we wanted to purchase (due to our location was not completely built). The Sale Rep was unaware of certain home features at our location where our house was going to be built, which caused us to miss opportunities to purchase other features. After closing we could not live in our home due to the infestation of insects in the home, and a tub I could not use for a week. I was very upset and hurt for the first time in building a home and our last home for retirement. Numerous cosmetics and some structural issues, which was surprising for the price of our home, and still ongoing issues approximately 30 days after closing. We never heard from anyone of our concerns during our building process after we made two attempts, through customer service and corporate through our survey process. We are currently working with a wonderful Customer Care Manager to address our concerns, and issues with our new home that's the only reason why we marked "Trustworthiness" and "Responsiveness to issues" a 3. We are hopeful these issues will be resolved soon. We wanted to be honest about our experience so no one else will have to deal with these types of issues moving forward. The community is beautiful, but the workmanship lack quality and communication lacks real customer service experience. ... More

The Pulte name was supposed to be higher quality than most but they are no different than the rest. Many of the sub contractors hired do very poor work and the lack of quality clearly shows. They would rather clean up the mess after settlement than doing it right the first time. Our home has been a constant parade of contractors to fix many issues that has delayed full use and enjoyment of the property. In addition the greed of the builder to squeeze in as many homes as possible and thus leaving only 10-12 ft between homes is disapointing to say the least. If you expect privacy and quality you will not get it. The sales team was great and so is the customer care manager but noetheless the end result leaves a bad taste in our mouth. Buyer beware! ... More

Our experience was very disappointing. Workmanship was nonexistant. This is our 8th home and hopefully our last. The build from Del Webb has been the worst. For example, we had them install a fan in the back screened in porch. Fan wobbled and globe was cracked. Luckily we had an inspector hired to throughly go over the entire house. He found many problems. Construction sight was not cleaned on a regular basis. Found beer cans and beer bottle caps at the sight and in the home. There Was no Quality control. Carpeting was installed while plastering was not complete. Carpeting was Not covered and had plaster and dirt. We later found it was cleaned and some areas trimmed to remove stains. Wrong brackets were installed for shelving. Paint on kitchen cabinets. I could go on…. At closing we delayed because the home was dirty. Would not recommend. If you do buy, get a qualified inspector to check out house before closing. We had over ten warranty claims after moving in to date. Recommendation: Del Webb needs to get there own Quality inspectors during build. ... More

The entire Mortgage Process was deceitful and full of bait and switch scenarios. The values placed on the documents were consistently wrong and there was no oversight on the process. The Mortgage Agent was more interested in upselling features than he was in listening to the customer.

Closing was delayed because we didn’t have a certificate of occupancy. Our home builder and I had to follow up several times with the closing department to let them know the certificate of occupancy was finally granted. Our home builder went above and beyond to get us in the home and addressed all issues. This is our third Pulte home and we know they build a good product. Just very frustrated with the closing process.

We never felt like anyone gave us their first priority!

everytime we asked for help they never called us back.

We were promised updates We were rushed during design due to a hurricane and we missed stuff and now we’re are stuck. Very poor communication Thought we were getting a “gas kitchen “ per design But during design no one told us it was only the range Not the ovens I would not recommend When I escalated to management got no response other than we my husband and can get a contractor and have the granite changed

Do not try to get a loan through Pulte mortgage. They are not friendly or helpful. Beware that it may take months to correct problems. Our feeling is they get the house finished and worry about fixing items later.

The most important items that are visible for fit and finish leave a lot to be desired. Painters don't properly tape around hardware. Many things aren't square and is obviously visible. Warranty calls are in a backlog for obvious reasons.

I suggest renting in Sun City before you buy. For the transition and timing, we rented for six months before the sale closed. We learned a LOT in the rental about how things worked that we wish we had known when we were making the purchase decision. It all can be overwhelming, determining where to upgrade and where to wait, what kind of lot you'll really be OK with, etc. About two months into the rental we realized there were some things that we did not even know to do that would have made our new home experience significantly better. I'm focusing on what we learned. As for the rest of the experience, the low ratings have more to do with lack of communication, bad information at the beginning (marketing was great; reality was different), design center issues, financing issues (suggest you find your own mortgage company), title challenges, and on and on. If you are used to very high quality materials in your environment you may want to reconsider as you will probably need to upgrade everything after you build. If you are upgrading from a current home and excited to be in Mesquite and live a relaxed, golf cart centric lifestyle, then you are probably in the right place! ... More

Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.

Not a custom home. Average quality at best! Construction manager missed many quality issues. Poor response to questions during process. Many items not completed prior to closing. Sales and interior designer best part of process. Sub contractors work poorly monitored.

Very difficult to get issues fixed. Quality issues especially with paint and trim

Unprofessional between my realtor and sale person for pulte homes bellweather. Del web. Poor communication with us and realtor. House basement floor cement had to be topped very rough. Had to keep on sup. Windows not sealing in bedroom needed weather strip on doors. Painting not professional. House not very clean when moved in. Glue on the floors light bulbs out in bath. Door bell not hooked up. Ect Ect. Nick worked with us but his boss would not. Just close the house and deal with it later. So be where it’s not what they tell you. They make it sound great but the quality is not their material or workmanship. Will see if they walk the talk. ... More

During construction there were constant starts and stops, which is to be expected these days, however builder completely stopped work on my home for more than 6 weeks without giving me a reason. During that time, they were moving along quickly with other homes on my block and many of the “spec homes” they started long after mine. My home was delivered 4 months later than promised. Additionally, they left the membrane covering (underlayment) on my roof exposed to the elements for well over the 6 month limit for that product. When questioned about it, I got no answers at all… not even a response to my several emails on the topic. Fit and finish are sub-par, based on reports of those that had homes built by builder several years ago. It has been over 2 months since move-in, and many of my “punch list” items have not been addressed. Some of these items are: no locks on any internal doors (bathrooms or bedrooms); still don’t have our permanent washer or dishwasher (we have “loaners”); many pavers are broken and paint splattered, requiring replacement; new pool (installed by builder subcontractor) stained and dirty despite multiple calls and requests to resolve this issue; shelves missing from kitchen cabinets and laundry room… supposedly “ordered” but still not in place; and the list goes on and on. I would think long and hard about buying another builder home considering my experience. I think the worst part of this was the attitude and push back relieved from builder’s “managers” when I inquired about various issues. We (my wife and I) were literally warned by the regional building manager to not push the assigned site supervisor regarding our issues because “I don’t want to lose another site supervisor because of bullying from home owners.” WE WERE THE ONES BEING BULLIED! After that, and other comments similar to that, we felt less able to communicate effectively with these folks. When someone spends nearly a million dollars for a new construction home, there should be easy, clear, and accurate updates provided to owners on a regular basis. We got none of that! The ONLY time we got ANY information during the build was when we inquired. ... More

The project manager did not build a quality house. He disrespectful me on our very first meeting - I should of reminded him I pay his check. Lots of poor workmanship! The mortgage company was a nightmare.

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

The buying experience was easy and straight forward. The overall finish quality of the home was below standard, as there were many problems that seem to be attributed to workers that don't care about the quality of their work. The attention to detail and workmanship of the building is of lower quality. -many small areas of trim that the painters just did not paint. -areas where there was no trim installed. -Paint splatters/drops on the floors and carpets. -Door trims damaged by the door stops, some door stops missing. -bathroom mirror that should never have been installed due to scratches of the silver/mirror finish, resulting in black marks visible on the mirror. There are too many items to list, but with just a few minutes of extra time taken by the workers/installers to get things done correctly the first time would present a much nicer product to the buyer. It does make me wonder what kind of details that are "under the skin" and not visible that are of similar workmanship. ... More