Del Webb Reviews

The most disorganized company I have ever experienced and worked with! Pulte advertises “Quality” associated with their homes and what you get is far from that! Cheaply built homes! Their trades (sub contractors) are unskilled labor. The trades will tell you that - they show up, make $600 a day, no training required! I paid thousands of dollars in upgrades only to get products that are sub par, damaged with an attempt to be covered up hoping it goes unseen. The fact that Pulte considers this “Quality” is disgusting! My home looks like it’s been lived in and used with wear and tear (doors, trim, casing, bulging walls, paint all over carpet, tile, hardware, windows, switches and outlets etc. uneven floor tiles, bathtub with scratches and gouges on the surface, cabinets that have damage, accessories that are hung crooked) A brand new home should be turn key homes! With Pulte, expect to deal with items needing repair as soon as you move in and expect to wait for such repairs for months and years to come and upon repair, expect it to take multiple attempts because Pulte is cheap! ... More

Awful. I had to be hospitalized and checked myself a day early based on Pulte’s pressuring me. I did a walk through and didn’t notice corrections to be made. Now they want to walk away.

In any place in the home you will find something not level, damaged or missing. The lack of oversight and quality ensurance can be seen everywhere. When something is addressed to be fixed, don't expect it to be done right the next time but instead expect multiple attempts before something is completed to one's satisfaction. Expect to find many issues with the home after closing. Things like scratches on cabinets that were hidden because they were not identifiable because the home is so filthy. Scratches discovered won't be addressed by warranty because the discovery happened after closing. It is the buyers fault afterall for not having x-ray vision to see damage through smudges and dirt on everything. ... More

Bobbie as a sales person.. good.. she needs to have more info tho as the communication through-out 16 months was terrible until Josh Yeager was assigned Bobbie is great but cannot address anything if there’s issues Josh Yeager .. once assigned to our project in the last 2 months was/is a tremendous asset. He is honest.. trustworthy and is the only reason we did not back out on the build.. Josh in my humble opinion is an absolute professional.. great communication.. listens and follows up As of today… little more than a month in I am awaiting a new AC unit .. nice in Arizona.. NOT The concrete on patio - drive and front porch is literally the worse I have ever seen… including the garage… which I personally epoxied…to hide the miserable work.. the concrete is extremely rough.. uneven.. like the finish work was never even done.. they did try to repair my front porch.. ground it down… and then epoxied it.. truthfully looks awful The back patio is just as bad… it looks like it’s 40 years old… paint is off the metal flashing in the front of the house… side gate is loose at bottom and latch is bent And we are still awaiting resolution on glass French doors … and not to mention that the switches in bathrooms were backwards… as was the lock on garage door I could go on and on … like I said… worse experience of my life and compared to the Beazer home I built in 2018 … Pulte can’t hold a candle …I As I mentioned… Josh is absolutely awesome… but I certainly cannot expect him to handle the workmanship issues… especially the terrible concrete work I feel that Pulte should at their expense address or refund so I can address with putting paver drive and front in .. as well as the back patio I in good conscience cannot and will not recommend Pulte to anyone until and unless our concerns are addressed… apparently Steve is no longer around the Florence build and that’s a good thing because although he carried a great message for Pulte… he hears nothing … and borders on coming across as dishonest In closing.. if you had more employees like Josh who actually addresses and discusses with owners … you would be way better off * I also find it amusing that a person cannot write a review without it being flagged for “naughty” words Which you hear all around your job site * Disappointed still Dennis ... More

I found Pulte to be unresponsive, does not care about the customer, and not trustworthy. Was told the total process to complete home from purchase and sales to closing will be 8-12 months. We didn't close until after 15 months. My home sat framed untouched for 5 months. Trusses were placed incorrectly and needed to be reworked. The fix was first proposed to cut a hole in the roof to cut out the part of the trusses that were placed incorrectly and then replace the hole with the piece of the roof that was cut off. I say first as that was not an acceptable fix to me. The experience with Pulte Mortgage was not any better. In terms of Del Webb, they appear to be very focused on the homeowner and ensuring an enjoyable experience living in one of their communities. ... More

Inexperienced construction manager assigned. We are in this home almost 3 months and have already logged more than 80 punch list items. Construction issues identified throughout the build would have gone uncorrected if I did not insist on fixes while walls were open. Plumbing issues - no hot water in master shower - tile had to be broken to access ports; waterproof seals not installed on shower valves; toilet knockout plugs allowed to drop into pipes causing blockages that had to be manually removed; bath tub not placed on hard undersurface, side of tub is cracked. Electrical issues - no power at fan outlet in guest bedroom - switch not connected; floor outlet not secured to box; exterior outlets connected to interior light circuit; exterior pole light not connected to day/night switch. Carpentry issues - windows and doors are not plumb and not rectangles; front door howles when wind hits it; sliding doors scrape on Schluters - tile extends to far into the door path; one door was cut to allow movement voiding the door warranty. Shower doors obstructed by towel racks; Roof vents crushed by roofers; roofing material thrown from roof penetrated lanai screen and scarred cross member. Screens missing from windows. Stucco not removed from hvac covers, pool equipment, lanai members. Interior walls not smooth finish to hide construction errors. Contractors do not show up on dates assigned to fix problems. Warranty dept is understaffed, overwhelmed with issues and complaints they have to deal with. My patience is wearing thin as these repairs have to be rescheduled and we have to be home when they come. ... More

Do not purchase a Pulte Del Webb Bayview home. The service is awful and they are dishonest.

Settlement date was not negotiable even though the house was not completed. A certificate of occupancy was issued but should not have been. The inspection process seems to be shoddy. Construction supervisor, foreman, crews are unresponsive to fix deficiencies noted. Very unprofessional. Would not recommend this builder (Pulte) to anyone. They do not stand behind their product or process.

We thought we bought a new house from Del Webb/Pulte; not a fixer-upper! After moving in, we had nearly 60 issues requiring repair or replacement. It’s been nearly two months since receiving the keys to our house and there are still 30 issues remaining. Many of them are major issues. Poor oversight during construction along with poor workmanship are the root causes for having so many repair issues after closing. Extremely slow follow up caused by a very disorganized process for making post construction repairs is as frustrating as finding so many repair issues after closing.

The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!

Doors and trim bad quality wood, doors and trim not plumb, hard wood floor damaged throughout, caulking is messy throughout, painting is unprofessional with drips throughout, subway tile not in a straight line, fireplace set too high so can’t see flame, dirty windows and concrete splashed on windows, backdoor sill wouldn’t let door open, laundry room sink drain ring not centered on drain, kitchen cabinets trim miters don’t come together, wrong bathroom hardware-still waiting for it, toilet paper holder fell off wall, thresholds to shower, kitchen sink and tub deck scratched, small black hole in white porcelain kitchen sink (very noticeable), kitchen cabinets don’t line up, three way light switch in great room activates fan not ceiling lighting, outside fan vent for kitchen closed, window shades hanging crooked, front door finisher ruined the front door-it has drips of stain dried on in streaks, overspray in many places in house, nails bent over in floor quarter round and then painted, door latches leave marks. The builder recognizes all the discrepancies but little action to rectify. ... More

I am disappointed in the quality of responsiveness from the construction manager, and that many of the defects that were noted before closing in the walk through were left uncorrected despite assurances that they would be. To-date they still remain un-rectified. The warranty service has been practically non-existent.

Faulty appraisal & closing costs going from $4,232 to $40,000 one week prior to closing. Pulte is utterly WITHOUT EXCUSE!!!

Low Quality and low quality company management.

We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement

Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do nothing to remedy the situation. The entire process took 14 months to complete, the longest I have ever seen to construct a single family home. Pulte Mortgage is a joke, the turnover in their office is like a revolving door. Every time a processor leaves and another one takes over they request the same paperwork that is already in your file but are too lazy to look for it. I would not recommend Del Webb / Pulte to anyone in the market for a new home. Run don’t walk from this builder, you won’t be sorry. Take a visit to their neighborhoods and talk to the residents there, I wish I had done that, everyone I talk to has the same horror story. DO NOT BUY FROM THIS BUILDER!!!!! ... More

Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.

This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still not back in. What a great experience. I hope that you put this review on your web page. ... More

Builder and subs don’t follow plans and build what they want with low quality.

If you want a punch list a mile long that never get finished then this is the house for you. If not beware! Appointments are made and NOT kept and Pulte’s customer care group DOES NOT care.

We purchased in March of 2022, at the height of the hysteria, and closed on 2/10/23. Had the home inspected 3 times, and found pages and pages of issues, which were addressed. The worst was yet to come with the finish work. Beaten up trim, gouges, dings, and paint speckles all over the wood floors have created a mess. Spent 14 hours scraping the paint off the floors! We didn't move in, had the crew come back for fixes, which they rely heavily on selling you the concept that you have a year to use the warranty if you're not happy. We still haven't moved in, as we are from out of town and could not supervise the work. Unless you can be on site, supervise the work, you'll wind up with a product that requires REWORK! Many folks around us are so disgusted with the quality, they are living with iit as it is....as they don't want the crews back in the house. We bought the model. It's fair they deliver the same quality. We won't give up. What an incredibly stressful thing to go through, for our dream home with a price tag of over $650K. Buy used and remodel, unless you have the time to supervise every day for a year while it's being built. If we could get our money out of it, we would sell this house and start over with an existing home. Pulte gets another shot at fixing the trim, more paint on a perfect floor, and we will be present to supervise. Exhausting!!!!! ... More

Don’t use Pulte mortgage xx

Inexperienced, poor communication, minimal follow up on the Sub-contractor's performance (poorly trained) and then resigned from the company without notice to Matt O. or myself, leaving a major void in the building process and delay in its completion. His replacement Tim, was not familiar with our project's history, and only handled the final walk-through, which further delayed us getting to the "promised land". Overall, I would say the only people smiling at the end of this experience were in the brochures and/or web site photos. I understand that Pulte/Del Webb is an assembly builder, but it is obvious that there has been a drastic reduction their products quality and value. If this is a sign of the times, then I'm glad to be in my fourth quarter. ... More

Here we are buying our final home to live out our golden years. The workmanship is awful; shower door was put in backwards, almost fell on us, a third of downstairs HVAC was wired to upstairs thermostat so we froze for over two weeks since it wasn't deemed an emergency. Walls uneven, sod pathetic, thorns and burrs throughout, multiple irrigation and main water line leaks on the property, the worst cement job I have ever seen, uneven edges, pits, paint on tile and carpet, adhesive all over granite, had to get all new light bulbs as the ones they installed are all so dim. AC did not have a fuse in box outside. Dryer did not work, they had to fix something in fuse box. And, oh so much more. I have asked repeatedly to speak with construction manager supervisor, told they would call me, did not. Said to go through warranty. I have asked warranty manager to call me, was told they would, they have not. The "tell" is that I have to drag my dog in the house after every walk as even she can't stand it. W.O.W. After paying $650000 for this, which I am sure I would take a significant lose to sell this pathetic place, I assume I will just have to die here, and actually, I am hoping for sooner than later, it's that bad. ... More

I was suppose to get a 3.99 % fixed rate which t the builder did not honor it was very dishonest, did not honor and give me the home loan rate as promised at the time of purchase ?