Del Webb Reviews

The entire Mortgage Process was deceitful and full of bait and switch scenarios. The values placed on the documents were consistently wrong and there was no oversight on the process. The Mortgage Agent was more interested in upselling features than he was in listening to the customer.

Closing was delayed because we didn’t have a certificate of occupancy. Our home builder and I had to follow up several times with the closing department to let them know the certificate of occupancy was finally granted. Our home builder went above and beyond to get us in the home and addressed all issues. This is our third Pulte home and we know they build a good product. Just very frustrated with the closing process.

We never felt like anyone gave us their first priority!

everytime we asked for help they never called us back.

We were promised updates We were rushed during design due to a hurricane and we missed stuff and now we’re are stuck. Very poor communication Thought we were getting a “gas kitchen “ per design But during design no one told us it was only the range Not the ovens I would not recommend When I escalated to management got no response other than we my husband and can get a contractor and have the granite changed

Do not try to get a loan through Pulte mortgage. They are not friendly or helpful. Beware that it may take months to correct problems. Our feeling is they get the house finished and worry about fixing items later.

The most important items that are visible for fit and finish leave a lot to be desired. Painters don't properly tape around hardware. Many things aren't square and is obviously visible. Warranty calls are in a backlog for obvious reasons.

I suggest renting in Sun City before you buy. For the transition and timing, we rented for six months before the sale closed. We learned a LOT in the rental about how things worked that we wish we had known when we were making the purchase decision. It all can be overwhelming, determining where to upgrade and where to wait, what kind of lot you'll really be OK with, etc. About two months into the rental we realized there were some things that we did not even know to do that would have made our new home experience significantly better. I'm focusing on what we learned. As for the rest of the experience, the low ratings have more to do with lack of communication, bad information at the beginning (marketing was great; reality was different), design center issues, financing issues (suggest you find your own mortgage company), title challenges, and on and on. If you are used to very high quality materials in your environment you may want to reconsider as you will probably need to upgrade everything after you build. If you are upgrading from a current home and excited to be in Mesquite and live a relaxed, golf cart centric lifestyle, then you are probably in the right place! ... More

Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.

Not a custom home. Average quality at best! Construction manager missed many quality issues. Poor response to questions during process. Many items not completed prior to closing. Sales and interior designer best part of process. Sub contractors work poorly monitored.

Very difficult to get issues fixed. Quality issues especially with paint and trim

Unprofessional between my realtor and sale person for pulte homes bellweather. Del web. Poor communication with us and realtor. House basement floor cement had to be topped very rough. Had to keep on sup. Windows not sealing in bedroom needed weather strip on doors. Painting not professional. House not very clean when moved in. Glue on the floors light bulbs out in bath. Door bell not hooked up. Ect Ect. Nick worked with us but his boss would not. Just close the house and deal with it later. So be where it’s not what they tell you. They make it sound great but the quality is not their material or workmanship. Will see if they walk the talk. ... More

During construction there were constant starts and stops, which is to be expected these days, however builder completely stopped work on my home for more than 6 weeks without giving me a reason. During that time, they were moving along quickly with other homes on my block and many of the “spec homes” they started long after mine. My home was delivered 4 months later than promised. Additionally, they left the membrane covering (underlayment) on my roof exposed to the elements for well over the 6 month limit for that product. When questioned about it, I got no answers at all… not even a response to my several emails on the topic. Fit and finish are sub-par, based on reports of those that had homes built by builder several years ago. It has been over 2 months since move-in, and many of my “punch list” items have not been addressed. Some of these items are: no locks on any internal doors (bathrooms or bedrooms); still don’t have our permanent washer or dishwasher (we have “loaners”); many pavers are broken and paint splattered, requiring replacement; new pool (installed by builder subcontractor) stained and dirty despite multiple calls and requests to resolve this issue; shelves missing from kitchen cabinets and laundry room… supposedly “ordered” but still not in place; and the list goes on and on. I would think long and hard about buying another builder home considering my experience. I think the worst part of this was the attitude and push back relieved from builder’s “managers” when I inquired about various issues. We (my wife and I) were literally warned by the regional building manager to not push the assigned site supervisor regarding our issues because “I don’t want to lose another site supervisor because of bullying from home owners.” WE WERE THE ONES BEING BULLIED! After that, and other comments similar to that, we felt less able to communicate effectively with these folks. When someone spends nearly a million dollars for a new construction home, there should be easy, clear, and accurate updates provided to owners on a regular basis. We got none of that! The ONLY time we got ANY information during the build was when we inquired. ... More

The project manager did not build a quality house. He disrespectful me on our very first meeting - I should of reminded him I pay his check. Lots of poor workmanship! The mortgage company was a nightmare.

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

The buying experience was easy and straight forward. The overall finish quality of the home was below standard, as there were many problems that seem to be attributed to workers that don't care about the quality of their work. The attention to detail and workmanship of the building is of lower quality. -many small areas of trim that the painters just did not paint. -areas where there was no trim installed. -Paint splatters/drops on the floors and carpets. -Door trims damaged by the door stops, some door stops missing. -bathroom mirror that should never have been installed due to scratches of the silver/mirror finish, resulting in black marks visible on the mirror. There are too many items to list, but with just a few minutes of extra time taken by the workers/installers to get things done correctly the first time would present a much nicer product to the buyer. It does make me wonder what kind of details that are "under the skin" and not visible that are of similar workmanship. ... More

Helpful sales person. Very good construction supervisor and very responsive. Poor quality construction. Final inspection by independent showed over 25 deficiencies, including such things as walls not being straight, windows crooked and not closing and blinds not fitting, busted concrete on patio. Price of design items more than doubled after contract was signed making the final pricing substantially more than expected.

The home took 6 months longer to build than we were initially told. We did not receive any communication initiated by a Pulte employee during the build. We had to initiate conversations with the sales force and point out construction issues along the way. We were never allowed to meet the construction manager during the build process. The interior paint job was terrible (the paint quality and the workmanship). We had to have the entire inside painted before we could move in. Now that it's done, we have to wait months to have warranty items fixed.

As such, the term building quality is not applicable to Del Webb, As it relates to Pulte, the quality is average, as is usual for mass production, very much dependable on the region and specific location defining labour quality and skills. In my case, these were below substandard. In my area, Pulte construction managers were lacking basic understanding of the function and project management process resulting in multiple defects and deficiencies that am addressing up to date six weeks after the closing. On the other hand Del Webb's signature advantages, such as elegant architectural design of homes, layout of communities involving extra space for preserves and nature trails, and enhanced upgrade options, overweight Pulte's quality building problems. All-in-all, am happy with new home despite multiple Pulte's failures, including broken communications and unpredictable delays. I still recommend Del Webb to new customers. ... More

There seems to be no commitment to "make things right" after the sale. Absolutely no follow-through on promises made and notes taken for construction faults to be corrected before closing. Six weeks later there seems to be no Pulte/Del Webb commitment to deliver on their promises of a finished product we would all be proud to own. We didn't expect the failure-to-perform after a great experience with the sales and design teams. Despite assurances that pre-closing kitchen cabinet issues would be corrected, and a warranty work-order issued in mid-May, absolutely no action. Similarly, a damaged front door-sweep and threshold to be replaced after closing has never happened (nor has a work order been issued). In early June we showed the warranty service representative pantry shelving spans of 66+ inches installed without bracing making them useless to use without pulling off the side anchors from the walls. In mid-June our master shower drywall repairs - pending from pre-close - was finally finished but our request for the required paint touch-up over the repair work hasn't made it to the work-order stage by the warranty representative. Individually, every one of the Pulte/Del Webb staff have been polite and respectful. But follow-through and probably organization has been very poor. Again, where is the after-sale commitment? Our advice: Don't close until everything you want corrected is corrected. ... More

The Field Managers are overworked and are unable to properly prepare the homes for the customer. None of the new home buyers on my street are pleased with their purchases.

It has not been a good experience! I closed on my home March 29,2022 and I am still waiting on the outside to be painted. Other uninhabited homes have been painted so Pulte can’t continue to blame supply chain issues or lack of workers. Our home also lacks landscaping and sod. Once you close on a home you are of no account to Pulte.

The salesperson kept us updated as to the progress of our home with bi-weekly pictures. We are pleased with the design of our home, but extremely disappointed with the workmanship of finishes such as baseboards, doors and paint. We closed on our home without the over/microwave combination due to supply issues. It would have been a nice gesture if Pulte had given us a counter microwave to use until they could install ours. We are in a construction zone while other homes are being built. It would be appreciated if the various construction crews cleaned up their areas before leaving to minimize the building debris ending up in our yards. The best thing about our experience is the area we live and the people we've met. ... More

Not transparent. Discovered that other alternatives were possible and I was driven to conclusions that were not optimal.

This was our second home in Stone Creek. Our first home was trouble free and only took 5 months to build. This second home took 10 months to build and was fraught with multiple contractor problems. We definitely would not build another home with Pulte under current conditions with subcontractors.