Del Webb Reviews

Not what I expected from a well known builder

When we signed the purchase agreement I specifically asked the sales person if the home would appraise at that level. She absolutely assured us it would. It fell short by tens of thousands of dollars. The bright side is after shopping for a mortgage and insurance we went with Pulte for both. And though there are lots of minor issues with the house that need attention the customer care person is great at following through.

workmanship of this house is very poor. Move in week was mentally stressful as there were so many things left to be done for me to be happy and to sign off. House is about $100k to $15k overpriced for what we bought. Staff is responsive when i call.

Carefully look your home over.

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

The Site Manager was the best.

I would not recommend a Del Webb home if I were asked about it

Get everything done that is not up to your Standards before you close, Because there will be a lot of confusion and unorganized Problems! You will have a difficult time getting them to fix things RIGHT !

Check all doors, cabinets and garage doors. Too many chips, cracks and spaces in cabinets walls etc. Noises when closing the garage door. When you do the walk through, prior to signing, take the time to look carefully at the entire home. If you see inferior quality workmanship and the poor condition of doors and cabinets, say so.

Options are way overpriced compared to after market choices

Attention to details very disappointing. The field manager has tried to help and keeps telling us he understands and is going to "fix" all the concerns. We will see how that goes. So far he has helped on most items. Coments like "we know we have a problem with that" don't give us much comfort.

We had a great field manager which was the highlight of our home building process with Dell Webb. We had a really bad experience with the design center and sales office. Coining out of our design center visit we had selected and signed off on a specific design for an inside fireplace. During construction we noticed that the area was being framed for a totally different design than what we had selected. Instead of the fireplace being located in the middle of the wall design it was located in the corner next to the outside wall by a window. We contacted the sales office and advised them of the issue and asked them to allow the builder to change to the design we had ordered or to take it out. We did not ask for our money back, simply to right the mistake that was made. Neither the sales office or management would accommodate our request. We were furious and almost walked away from the home. We went through with the purchase only because we fell in love with the community. We have been in our home for a little over a month and now will have to spend more money to have the fireplace design modified to our original selection. We will not build another home with Dell Webb/Pulte because of this experience. ... More

1. Communications and accuracy of information to new buyers and existing home owners needs to. It is very poor. 2. Our home was not ready for us to move in. It was not ready for our final walk through with numerous things that needed to be fixed and done. On our closing day, it still was not done with lots of excuses and what was done was poor work.. 3. Salesman did not explain things thoroughly, it felt like he was just trying to make a sale and gave us false information. 4.They installed a crummy wood privacy fence behind our house and painted it black. It looks horrible. They told us it was a "SECURITY" fence and a "SOUND reduction fence. It is not either. It is a privacy fence, that's it. We were not informed that this was being put in. Strick guidelines are put in place for us to follow to keep our community looking nice and we are expected to follow these guidelines. If you can't follow your own guidelines, how do you expect the residents to follow them. You install this horrible looking fence that makes our home look cheap!! We paid good money for our home!! 5. We purchased the CPI security. We were informed by Hargrave that most the wiring they installed for our cable was not needed. However, we paid for all of this wiring per CPI. Why are they installing wiring that is not needed? Again, another communication breakdown with the vendors that Pulte/Del Webb employ for the community. Very disappointing. 6. When working with Pulte, we worked with 3 or 4 different people, none of whom were communicating with each other and requesting the same documents. It was a very frustrating and confusing. They did not communicate the process, they just assumed we knew. 7. Sun City HOA. They have been very rude and unresponsive to requests. It seems like most people that work there are not happy. Do you want people like that managing your communities. Again, we spend a good amount of money for them to manage the community.. 8. We have paint splatters all over our floor and were told that we shouldn't expect the quality of a million dollar home. They told us to clean it up ourselves. We do not feel that is what you want your people saying to residents who just purchased hundreds of thousand dollars on a home in your community. In conclusion; We understand that we moved to the community at a very rough time with the Virus. However, it does not constitute the behaviors that we have given you above. We are enjoying our home and are happy to be here. However, we feel these problems and suggestions need to be addressed. We are not the only ones here that feel this way. We have neighbors that ask us if we have been "Pulted" because of how disappointing it has been. We would appreciated you addressing these issues so people who want to come to this and other communities that you have will have a good experience. ... More

interior paint work very poor .paint spots all over the floor ,never cleaned it up.

Been here 1 month. We understand now why we were unable to use a flashlight during walkthrough closing, we would have seen & been able to identify ALL the poor craftmanship on the walls. The walls panels are not smooth notices inconsistencies such as small circle and lines. The floors make noises/air pockets, unlevel. The kitchen cabinets have dents.

Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.

Most home buyers end up doing the quality control function for new homes with many and varied issues. Poor paint, caulking, tiling are common as are more serious issues with roofing, missing insulation, granite quality, HVAC balancing, noisy vents when the wind blows 10mph, etc.etc The builder claims to minimize the “cookie cutter” look but bends the rules on occasion when it means a sale and does not take advantage of opportunities to add variety through house or paver colors, landscaping, and other exterior options. Interior options are very limited and base level of flooring, cabinets, appliances are among the lowest level and quality available. Expect to pay significant amounts beyond the base price to get even average (big box) quality upgrades as well as very high lot premiums. Sales and marketing are the strengths, construction management understaffed and inadequate to manage subcontractors and level of homes under construction. ... More

Waiting on issues to be addressed after 2 months

So many issues with our house would have been avoided, and given Dell Webb a great reputation if they just slowed down. So many silly mistakes : pendant light electrical not hooked up, many outlets weren't working, blinds were jammed and had to be replaced, dishwasher didn't shut so it wouldn't work, bathroom door stopped closing, surround in guest bath was cut and left a gaping hole, taping of wall is covering the trim that runs along the floor since it's obvious they are in a hurry. The most frustrating part( and actually rather deceptive), was when we were told upon purchasing that we could either buy the landscape package for $8,000 of get it way cheaper, so we opted out. Once we moved in, after 6 bids, we found out it would cost 2 times that. We called to see where the cheaper ones should be and nope. All those bids were equally doubled. We asked if we could now get the original offer and it were told no. So, we feel very, very misled, to put it mildly. I've read multiple complaints about Pulte on the neighborhood Facebook page and it's become a common occurrence to call it 'cheap', at the very least. It's a huge shock to find you have to pay $15,000 for landscaping, out of pocket, once you invest in the home and were told it would be way less than $8,000. Very deceptive. ... More

Based on my experience and talking with other home owners it seems that things would be better if everyone slowed down a bit and did things right the first time. It shouldn’t take multiple redo’s to finally get things right.

Need to CLOSELY examine everything that is installed before closing. Most items i.e cabinets, granite etc. looks second hand.

Many sub contractors that represent Pulte very poor skills and it seems it’s more about quantity than quality

I'm not happy with the quality of the workmanship on our tile floor. Grout is not even seemed like the just slapped it down quickly, didn't use spacers so grout lines are uneven, some tiles are raised not happy with this. We were told they are within the quidelines. If they can get them perfect in the model homes the quality should be the same in all homes. Very discussed!

Beware of all aspects of your construction. The workers do not know how to use a level. They state, “ if it is within a 1/4 inch it meets our standards”. Nice if I want a barn. The so called upgraded cabinets to level 4 are still particle board frames. If you are not there every day during construction, you may have some issues later on that may not be correctable.