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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8589 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8589 Reviews in All Areas

Star Rating Breakdown

5 ★ 3811

4 ★ 2159

3 ★ 1465

2 ★ 720

1 ★ 434

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Del Webb - One of their mantras is "Build Quality" but they hire the low

  • Stephen A.
  • Verified HomeBuyer
  • May 04, 2022
  • Okatie, SC

One of their mantras is "Build Quality" but they hire the low bidder and each of tell them that this is a "production home", thus the quality suffers. The caulk, spackle & paint job on my house was the worst I've ever seen and I've seen plenty as I was in the construction management industry for 40 years. Also, they don't always use top quality products. For instance, the electrical outlets are very difficult to plug in to. The bathroom toilets and kitchen sinks were low grade quality also,

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

i was told the time to build would be six months. then a couple of months longer, then months longer. They built and moved several houses next to me, and my house didn't even have the roof on! I cost me an extra $18,000 to move into an appartment until me

  • Marian C.
  • Verified HomeBuyer
  • April 13, 2022
  • Bradenton, FL

I was very unhappy about the 15 months it took to build, and the morgage game they played on me!!!

Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. delwebb

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

very inconsistent , very unorganized between Pulte organizations in-house

  • Ross K.
  • Verified HomeBuyer
  • April 06, 2022
  • Rancho Mirage, CA

not a luxury experience, poor internal communications between builder, mortgage, and in house title company, salesperson excellent and carries the burden for the brand. DWRM seems to have really gone down in neighborhood quality in these last phases. Dirty work sites, skimpy landscaping etc.

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

They don't always deliver on the contracted promises!

  • Russell S.
  • Verified HomeBuyer
  • February 09, 2022
  • Rancho Mirage, CA

The contract called for an insulated garage door, now they say they cannot deliver it and offered a $500 credit. No way you can buy a door for that price! What an insult!

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Poor workmanship

  • Shirley M.
  • Verified HomeBuyer
  • February 08, 2022
  • McKinney, TX

There was and is a lot of grout on the vinyl plank flooring. I have spent over three hours so far removing it and still have a couple of hrs. to go to finish removing the grout in every room. Installed grout looked to be installed by someone who had never done it before. Areas that should have grout around door trim, baseboard trim, doors windows in every room was absent in every room. The roll out cupboard shelves have fallen apart on two cupboards. The hinges on the front door fell off, and the door was hanging by 2 screws that were about 1 1/2 inches long that were obviously much ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

House is well built - very pleased. Our sprinklers, flower beds / landscaping and grass sod is absolutely horrible.

  • Eric L.
  • Verified HomeBuyer
  • February 01, 2022
  • McKinney, TX

House is well built - very pleased. Our sprinklers, flower beds / landscaping and grass sod is absolutely horrible. 3/4" water pipe for sprinklers was leaking & flooded our back yard. I identified 2 major low spots in the back yard & the builder ignored me during our final walk through. I had to fix the 2 low spots myself. The sod was laid on unbelievably unlevel ground. I had to fix the unlevel ground under the sod - remove clods, humps and fill in the holes on the entire yard.

Del Webb responded:
We are disappointed to hear about the issues you are experiencing with your yard. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Communication with sales rep (Tania) was fabulous. Project manager Blue was amazing as well!!!

  • Lori B.
  • Verified HomeBuyer
  • February 01, 2022
  • Mesquite, NV

I found the home buying experience was difficult but partially because the pandemic. I would purchase a home already built if I could do it again. I'm very happy with my home but its nice to see what your getting and Pulte does not let you customize anything which I found to be frustrating.

Del Webb responded:
We are thrilled that you are pleased with your home, but sorry to hear your experience with the home buying experience and customizing issues has left you feeling disappointed. . Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns ...

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 4

Long Delays and Wrong Components

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2022
  • Rogers, MN

It took 9 months to build my home after the foundation was poured. Other homes started after mine were finished before mine, I believe due to my price being locked in. Be vigilant during construction. The wrong countertop was installed in my kitchen and the builder did not identify and fix it. Other issues also were left up to me to identify and push for resolution.

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Rush to Close

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2021
  • Ponte Vedra, FL

Rush to close homes, when not ready. Promise of a 100% completed home, means they want you to agree to close with a list of things not completed yet. Once closed, forget about it!!!. You are not a priority anymore. I know times are difficult with manpower and supplies, but when you see newer homes ready for closing down the street with the hardware you are waiting for installed, You get the picture were you stand. Slow to respond, make you feel you are the problem, when all you want is what was promised and what you paid for, Buyer Beware of Pulte!!!

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Poor quality of workmanship

  • Connie W.
  • Verified HomeBuyer
  • November 24, 2021
  • Ponte Vedra, FL

Pulte bit off more than they can chew. Our salesman was great. The house was not ready by the closing date we were given. When we discovered the bathroom light switch was not installed as it should have been we asked for it to be done per the blueprint, and were told " no you have to suck it up" It has been a month the th I ngs they were supposed to fix are still not done. Very disappointing overall.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

I was not satisfied. There were so many things wrong with my house. I felt that the carpenters that were building the house inside and out were not experience. I have to wait quite a long time to have a lot of issues corrected. I think the builder is

  • Arlene D.
  • Verified HomeBuyer
  • November 03, 2021
  • Okatie, SC

I would not recommend this builder.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

We purchased an older model home "as is." The home is lovely, but the inspection was not in depth, the contracted repairs were not performed and we've invested thousands in repairs to bring it up to code.

  • margaret P.
  • Verified HomeBuyer
  • October 12, 2021
  • Georgetown, TX

We are very happy with our new house and the community. Our concerns lie in purchasing a past model home and finding many costly items in I'll repair. The sprinkler, electrical and AC system all required significant repairs. One was in the contract, yet denied. Worst of all was being given keys and garage door openers that had not been recoded. The outside door pad opened up with no code whatsoever. That was only discovered by the men who came to change them for us.

Del Webb responded:
Hi, ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

too many issues of things wrong or broken

  • Carol F.
  • Verified HomeBuyer
  • September 11, 2021
  • Wilmington, NC

refrigerator door damaged, waiting for new door, mirror in master bath not secured properly, closet in spare bedroom the railing was damaged which also caused door to be damaged. fan over stove needed repairs wrong size screw. several areas needed repainting. part had to be replaced in sprinkler system. that's it for now

Del Webb responded:
We are disappointed to hear that you are dealing with unresolved concerns in your new home. We would like to help escalate these for you and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Unfortunately poor communication throughout the entire process

  • David B.
  • Verified HomeBuyer
  • September 07, 2021
  • Georgetown, TX

The process started out great, but once we signed it all went down hill from there. The sales person would not return my calls, emails, text messages for minimum 1-2 weeks when I contacted her with questions. I did not get any updates on the status of my house which ended up being delayed several times so we actually closed 2 months after the original date. We had 3 field superintendents as they all kept leaving. It overall was a very unpleasant and frustrating experience. Pulte needs to really really really improve their customer service.

Del Webb responded:
We are disappointed to hear that you did not have a good experience working with our team and struggled with delays throughout your new home build. We would like to provide this information to leadership for their review and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Del Webb - Our realtor did nothing to help us negotiate with the builder.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Jacksonville, FL

Our realtor did nothing to help us negotiate with the builder. Our building supervisor was horrible. We had to get management involved. Once management was involved the move went much smoother. The painting and finish work are not very good. We are having our house repainted.

Del Webb responded:
We are sorry to hear that you had a frustrating experience at the beginning of your home build and are not happy with the quality of the paint in your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Del Webb - Marvin the supervisor is great

  • Carol H.
  • Verified HomeBuyer
  • May 26, 2021
  • Fredericksburg, VA

Marvin the supervisor is great

Del Webb responded:
We are glad to hear that Marvin provided excellent service to you! If there is any additional feedback you would like to share or anything we can assist with, please feel free to email customersupport@pultegroup.com. Thank you for leaving a review! ^AH delwebb

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 4

Del Webb - Not what I expected from a well known builder

  • Mark K.
  • Verified HomeBuyer
  • May 18, 2021
  • Spring Hill, TN

Not what I expected from a well known builder

Del Webb responded:
We are so disappointed to hear that we did not meet your expectations. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

There is no question the sales person lied to us

  • Mark K.
  • Verified HomeBuyer
  • May 11, 2021
  • Spring Hill, TN

When we signed the purchase agreement I specifically asked the sales person if the home would appraise at that level. She absolutely assured us it would. It fell short by tens of thousands of dollars. The bright side is after shopping for a mortgage and insurance we went with Pulte for both. And though there are lots of minor issues with the house that need attention the customer care person is great at following through.

Del Webb responded:
While we are so sorry that you feel our sales team was not trustworthy, we are happy that your customer care manager is handling your concerns. If there is any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 5

They put a floor receptible in the floor that was supposed to be under the couch. It is over in the middle of the floor and can't be used for anything! Not only can it not be used...it looks awful in that location!

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • Bluffton, SC

workmanship of this house is very poor. Move in week was mentally stressful as there were so many things left to be done for me to be happy and to sign off. House is about $100k to $15k overpriced for what we bought. Staff is responsive when i call.

Del Webb responded:
While we are glad to hear that our team has been responsive to your calls, we are sorry that you are unhappy with your new home. We would like to learn more so we can address this situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Major and miner details overlooked. No stone on our courtyard wall, sloppy paint job, outlet boxes in crooked, holes in stucco, grout missing or has holes in it, tiles that were laid that have holes in them. Over a month, still no repairs.

  • Jay R.
  • Verified HomeBuyer
  • March 03, 2021
  • Buckeye, AZ

Carefully look your home over.

Del Webb responded:
We are so sorry to hear that you are dealing with unresolved concerns in your new home. We would like to escalate your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 1

The lack of quality control.

  • Raphael P.
  • Verified HomeBuyer
  • January 13, 2021
  • Port Saint Lucie, FL

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

Del Webb responded:
We are so sorry to hear that you are dealing with unresolved concerns in your home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

The Site Manager was great. It was the sales person that was lacking greatly in trust, follow up and attitude

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2020
  • Corcoran, MN

The Site Manager was the best.

Del Webb responded:
We are so sorry to hear that our sales team did not provide an excellent experience. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your new home address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Never choose a home virtually without seeing it in person we learned a good lesson

  • Gerald V.
  • Verified HomeBuyer
  • September 09, 2020
  • Mesquite, NV

I would not recommend a Del Webb home if I were asked about it

Del Webb responded:
We are so sorry that you are not pleased with your new home. We would like to learn more about this situation so we can assist accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Not Good !!!

  • Michael H.
  • Verified HomeBuyer
  • August 25, 2020
  • Land O' Lakes, FL

Get everything done that is not up to your Standards before you close, Because there will be a lot of confusion and unorganized Problems! You will have a difficult time getting them to fix things RIGHT !

Del Webb responded:
We are so sorry to hear that you have unresolved concerns with your new home. We would like to learn more so we can address the situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS ...

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 1

Inferior Quality of Home Interior

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2020
  • FLORENCE, AZ

Check all doors, cabinets and garage doors. Too many chips, cracks and spaces in cabinets walls etc. Noises when closing the garage door. When you do the walk through, prior to signing, take the time to look carefully at the entire home. If you see inferior quality workmanship and the poor condition of doors and cabinets, say so.

Del Webb responded:
We are disheartened to hear that you are not pleased with the quality of you home but appreciate you taking the time to share that feedback. If there is anything we can assist with or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

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