Del Webb Reviews

Other builders should know that Iif they fine-tune their empathy and understanding and kindness for the buyers in the building process, they will be head and shoulders ahead of Pulte Builders

Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have developed, including; washout of part of property from rain, trees planted to early without finished yard and irrigation, and many smaller fixes still pending (28 days from closing). After close of escrow, Issues are to be submitted to customer service via on-line rather than direct contact. still waiting for answers rather than an automatic systems response. ... More

We were one of the initial "so called VIP buyers". There are very few positive things to say about the entire process. Sales initially offered inferior lots with homes they had no experience building. The slab was poured in the rain. The unprotected (no felt covering) OSB on the roof was drenched from constant rain. This resulted in the edges swelling and parts of it had to be replaced just before closing. Too many things were done wrong and the workers had to come back numerous times to fix major items. Example, it took at least 6 tries to get the walk in shower almost correct. It is still questionable weather it will function properly. That was just the beginning. The list of complaints goes on and on. My wife and I never left the house with a smile on our faces. It was always having to email the field manager about things that were incorrect. We tried to get out of the seller friendly sales agreement many times, just wanting out deposits back but that didn't happen. So now we are stuck with a poorly constructed building which was supposed to be a home to be proud of. Bottom line if I had to do it again, I would avoid this place and look for better quality builders. ... More

No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .

Very stressful experience. Very disorganized. No responsive.

Closed on my home in December and 2 months later we are not able to live in it. Problems with every trade that participated in constructing this home. Terrible workmanship in all areas.

Terrible workmanship. Quick dry concrete and mortar is used. After it rains an ugly white stain will appear on the foundation and mortar. Builder not responsible. Bowed walls, missing texture on corners, shelf in laundry room missing, sloppy painting on doors, sprinkler head in neighbors yard. I ordered a brick based on an existing house. The bricks on my house have divots/holes. The house I based my brick decision on does not have holes. My house looks like it’s 100 years old and was in a war zone. DO NOT BUILD A DEL WEB PLUTE HOME! You’ll regret it.

This is my 8th new construction build and hands down the worse experience. Starting with my first salesperson who was so untrained and incompetent that I started looking at existing homes. A homeowner recommended a different sales person. He was very knowledgeable, but did not share complete information. This is advertised as a Dell Webb 55 community. It is a Pulte build, which has many class action lawsuits and they are building a family section within the neighborhood, which should have been disclosed. The construction manager was inexperienced, untrained and should never have been left to manage construction. The drywall had gaps between the wall and ceiling that were large enough to see the framing. When I complained about this, he said it was normal. I had built ins with a gas fireplace. They forgot to hook the gas to the fireplace and forgot to install the shut off valve. They had to rip out drywall to fix these. These are just two examples. They would not give me the keys until the house was recorded in my name, which I understand. However; they told me they submitted the information to the county in the morning. I called the county and was told Pulte uses the electronic system and it records immediately. Pulte said their process is to release the keys at noon. Technically and legally the home was mine in the morning. I have spoke to numerous neighbors who have been in their home for less than 12 months and are having serious issues, framing, roof, floods, warped sliding glass door frames and many more. They have had to hire inspectors to have repairs done or file ROC complaints to get warranty work done. I wish I would have know half of what I know now before I built. ... More

I don't have anything good to say. Until now they have not fix my door and molding in my kitchen cabinet. They said it will only take them 3 wks to order and replace my patchy cabinet.My counter top has poor quality. I don't know why you guys deliver those low standard materials . We paid you right but how come you have a poor craftsmanship. My driveway and backyard still such a mess. The pulte mortgage have not yet returned my $720 deposit .They promised to return it if we pay cash, until now they keep passing the buck. I am very upset and disappointed . I am not happy at all. It's a waste of money buying your expensive homes. ... More

I call the home my 300K mobile home. I've owned numerous homes including new homes. The workmanship and build quality is far below other home builders. My daughter just bought a new Meritage. No comparison, their quality, sales practices and construction management is superior in every aspect. Pulte thrives in deception. They don't disclose hidden fees and when asked about it you get different stories depending on who you talk to. Their construction manager had no clue. Failed to notice obvious problems then waits to the last minute which ends up in poor repairs or no repair at all. I think they buy all of their fixtures at the dollar store and the design center is insanely over priced. For example they want 17K to do tile floors throughout in a 1280sf house. I got outside quotes for just under 7K. The horrible base design of the floors makes it seem like they purposely made it look horrible to force you to buy the overpriced flooring. My design center person was smug and acted like I was below her. She had no clue on the options and what was included. As a result I ended up purchasing extra electrical outlets when there where sufficient outlets included. They also purposely hid the fact that they are building a family neighborhood less that a half mile from the 55+ community. The experience and lack of confidence in Pulte has led me to hire a realtor to sell. I'D NEVER BUY PULTE!!! Buy a tent its better quality. ... More

It was a bad experience from start to finish. Important reminder to anyone considering this process know you are dealing with SALES..their intention in a large community is about getting you signed and closed! That's it..no more no less. Read your documents VERY carefully! The closing documents will have zero in the sellers column...ALL costs are paid by buyer! Everything and I mean everything is an "option"...even mirrors in primary bathroom and believe it or not the garages are manual!!! If you want remotes...that's an expensive option as well!! The houses are. Built to code but they don't go one step further! Know that and I'd highly recommend getting your own personal inspector at the pre drywall stage and pre close. That saved me! All in all...and I could go on and on...3 words...DON'T DO IT! ... More

“Make sure they hire a home inspector as the quality of the workmanship was unprofessional.. I would ask to see the certifications of the trades. No supervision of the trades, poor workmanship and total lack of caring and work ethic. There is a sign that says a clean work site is a safe work site. The homesite constantly had trash all over, including pee bottles. If they had done what our inspector said during the 4 pre drywall inspections they would not have had to remove the flooring and level the floor for the final inspection. For as much money as we paid for the house one would have thought that quality would have been a priority. It was not. Getting the house done was the priority no matter the condition of the house. After 6 inspections the home owner had to point out to the contract manager and senior manager of overall home blemishes and corrections that needed to be done. This no way matches our build experience in Alaska. The whole thing seemed like a bait and switch scheme. The model homes did not have the same quality issues as our house. Most everyone we speak to in the neighborhood has the same quality issues and concerns, some of them have more issues than we had. ... More

We are extremely disappointed either way our home . We have letters with statements from sales team and when we found out that the letter wasn’t true at all and explained to managers they refused to understand . Also many issues in the home need repair . We r working diligently to get warranty people out here

We told them that we had mobility issues. We were told that the lot we picked out would be level. We were deceived! They made a driveway we can not walk down and with 2 steps to get into the house. The Quality of workmanship is bad. Finally when the house was finished and we did our walk through, we found an abundance of problems! We did a second walk through and there was still many of the problems left un touched. We had to do a third walk through on the morning of closing, and still there were so many problems left untouched that we were not able to point them all out. After we closed and moved in we still are finding problems, like a bedroom door not closing properly! This is the third home we have had built and never have we had such a bad experience. ... More

7 weeks after closing and we are still having major repairs being done. Every week we are finding something else that was not done properly with our home build. We love the area but the quality of their builds are inferior. We would not recommend building with Pulte/Del Webb. Pulte mortgage was also a nightmare, go with your own bank.

Pulte Mortgage, Pulte Insurance, sales, created the worst experience. Failure from every point. Do not buy from Pulte.

I would never again have Pulte build me a home and I would not recommend them to any one. For a home costing well in excess of half a million dollars the finish materials and workmanship are very poor. The landscaping is a joke and has rendered most of our lot unusable without expensive repairs. When we raised the issue we were told “well we just assume you are going to fix it anyway.” I have previously owned a Del Webb home and it was a very good house, that is no longer the case. Buyer beware.

Materials are cheap & quality is poor.

Moved to new area n Gardenrow. Why are streetlights off. That is not safe

Shower door leaking in the home 6 weeks still waiting for repairs, damage tiles , need touch paint was told i need to wait 1 year for warranty to get it done