Del Webb Reviews
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 7810 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
7810 Reviews in All Areas
Customer Reviews
Level? Right Angle? Nah, overrated.
- Eric I.
- Verified HomeBuyer
- November 10, 2022
- Summerville, SC
Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
RUN !
- Elizabeth E.
- Verified HomeBuyer
- November 09, 2022
- Buckeye, AZ
Fit and finish of the home was awful. They cut every corner on material they can to save money. Be aware of their building materials and practices before making a purchase.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Like watching Paint dry!
- Stephen R.
- Verified HomeBuyer
- November 06, 2022
- North Port, FL
I would not wish anyone to have to go through a home buying experience in an over 55 community like we just have! The whole process was poor but like a lot of people we were caught up in the boom market which builders have capitalized on. Eventually we moved into our new home 7 months after our scheduled time. Overall the design is very poor and lacking basic understanding of the age and stage of who they are building for!
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Not a good experience!
- Marcy P.
- Verified HomeBuyer
- November 06, 2022
- Port Saint Lucie, FL
This experience was one of the most stressful things we have been through. The only person I would give a 5 star to was our saleperson Brendan. He was fabulous. He tried to help out on many different occasions getting us in touch with the right poeple. We closed in September and there are still so many issues they are addressing and fixing. At one point I wanted to stand out front of Dell webb with a sign that said don't buy here. I really think our problems stemmed from our Construction manager. Our customer care rep Mike is helpful with trying to resolve all of our issues. The contractors ...
Del Webb responded:
We are thrilled that you are pleased with your home, but sorry to hear about the issues you experience. If you have additional feedback, we're always listening at customersupport@pultegroup.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Homer I think he tried to get things done to busy poor workmanship repairs warranty still not done
- Ronald S.
- Verified HomeBuyer
- November 06, 2022
- Georgetown, TX
To long to build house poor workmanship
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Horrible sub contractors
- Ivan D.
- Verified HomeBuyer
- November 03, 2022
- Ocala, FL
The workmanship was/is absolutely terrible. Sloppy work, damaged doors, windows, appliances, garage doors and the list was over 9 pages long. Paint on our floors, doors improperly hung, tile work the worst we have ever seen. Only bright spot was the head construction manager Andrew got involved and has been resolving our issues. But the inconvenience to my wife and I has ridiculous. Almost seven weeks from closing and having to endure continued foot traffic and cleaning up after repair crews.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Frustrating, lack of trustworthiness, lack of quality control, lack of taking responsibility and resolving matters – lack of the “Courage to do the Right Thing”.
- Lyn T.
- Verified HomeBuyer
- November 03, 2022
- Okatie, SC
Experience with Pulte’s representatives has been less than stellar, from sales representative to field managers to mortgage company - lack of the "Courage To Do The Right Thing". Extreme lack of communication and false promises from Zach and Hampton. As the field managers, one would have thought that Zach and/or Hampton would be responsible for quality control regarding the work product of the parties constructing and providing services to the homes. Unfortunately, quality control falls to the homeowner, if we are lucky to observe issues, before Pulte pushes on and covers any issues. I ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
This is my third home built in San Antonio.
- Anthony M.
- Verified HomeBuyer
- November 03, 2022
- San Antonio, TX
Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Na
- Alan M.
- Verified HomeBuyer
- November 03, 2022
- Ponte Vedra, FL
Never again Worst builder ever
Del Webb responded:
Hi - We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
""\DO NOT BUY HOUSE from PULTE", mass production with no quality control at all!
- Anonymous
- Verified HomeBuyer
- October 21, 2022
- Rancho Mirage, CA
Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ms. Sun city georgetown
- Karen Lynn T.
- Verified HomeBuyer
- October 12, 2022
- Georgetown, TX
This was a bad experience from start to finish. I couldn’t re on end this for anyine.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality and communication
- Anonymous
- Verified HomeBuyer
- October 08, 2022
- Okatie, SC
They advertise a "quality build experience." However, there appears to be limited quality control. They use poor quality and inferior products. We have bowed and crooked walls, peeling floors, unpainted and poorly painted/mismatched areas. Many of the doors and much of the trim work look like a dog or rodent has been chewing on it for years. It does not look new. They got paint on the carpet and floors and left it. The floors have divots and high and low spots. The electric outlets and light switches are not always flush, not always straight, and do not match up in several places where ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Owner
- Vance T.
- Verified HomeBuyer
- October 05, 2022
- New Albany, OH
I would not recommend building a new home with Pulte, they are way over priced, the quality is the worst I have ever seen (and I Own a Construction Company myself) and they use the absolute cheapest junk materials available.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Xxx
- David P.
- Verified HomeBuyer
- October 05, 2022
- North Las Vegas, NV
No concern for customer service. No resolution. No walk through. Never again Del Webb or Pulte.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I Wish I had Listened to my Gut Feeling! Worst Mistake to Purchase this HOME
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- New Albany, OH
This was to be my dream home but instead has become my life's nightmare! The Pulte team promised a lot of things but only a few happened. I am emotionally exhausted from the building process and the problems that remain after closing. I would never recommend this company to anyone.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Joe
- Joseph M. B.
- Verified HomeBuyer
- October 05, 2022
- Okatie, SC
The worse experience of life
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Jamie B.
- Verified HomeBuyer
- October 05, 2022
- Parrish, FL
I would not recommend Del Webb Bayview due to bad experiences with head of sales, field manager and lack of response to fix warranty items. While I know there are somethings out of control such as availability of supplies, but the lack of response and lack of accountability to complete tasks is infuriating. All the members of this community are frustrated. I wouldn't recommend building in this community. They are not organized and highly unresponsive.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Sullivan
- Gerald S.
- Verified HomeBuyer
- September 11, 2022
- Myrtle Beach, SC
A lot of probably moved in here July 5 , Communication problem with the work that supposed to be done. at my walk through and a lot of things weren’t done they told me it would be done right away after two months nothing is done. a lot of texting emails A lot of talk no action they told me a Gentlemen be in touch with the five working days were already past eight and there’s been no conversation yet. when is the work going to be done?????? I feel like company doesn’t really care but they took my money with no problem I pay cash, so if you guys really care about my review have somebody ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb - Very disappointed with quality and organization.
- Anonymous
- Verified HomeBuyer
- September 07, 2022
- McKinney, TX
Very disappointed with quality and organization.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buying from Pulte
- Sherry C.
- Verified HomeBuyer
- September 07, 2022
- Spring, TX
The home we had Pulte build and we bought two months ago was not move-in ready. It looked ready during our 20 min walk through prior to closing. Once we were in the house the next day, we realized the dishwasher wasn't securely attached and the cabinets have since been falling apart. We had a list of 32 items that needed attention and repair. We did receive follow-up to look at the issues and resolve.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Del Webb - This has been a very sad difficult experience.
- Joe S.
- Verified HomeBuyer
- September 07, 2022
- Plainfield, IN
This has been a very sad difficult experience. No one seems to care about fixing problems.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Frustration at its best!
- Sandra K. M.
- Verified HomeBuyer
- September 06, 2022
- Okatie, SC
Do not believe everything you are told by sales or project management. Models look good but quality of workmanship in house is none existent. This is the third house we have built in various parts of the country. This was the most stressful and worse quality of the lot.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Our sales person Shannon withheld information and even lied to
- Brian W.
- Verified HomeBuyer
- September 06, 2022
- New Albany, OH
Our sales person Shannon withheld information and even lied to us. Her boss (Kelly), and her boss's boss (Ashley) are equally useless. They don't appear to have much product knowledge and it shows. They almost seem proud of their ability to hide behind fine print. They used fear tactics and pressured us to decide quickly. "Hurry up, other parties are interested". Major difference from sales model were not relayed and we didn't know until first wall went up. Then we were lied to about the cost and lead time to correct it so it didn't get remedied. It also appears that the 13+ contractors don't ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Never ending Nightmare!
- Anonymous
- Verified HomeBuyer
- September 05, 2022
- Spring, TX
It is now 4 months after closing with a long punch list and plenty of promises to address the issues immediately. To date, little has been done other than to replace the entire hardwood floors. The issues are so significant that I am not able to completely unpack & get settled. Writing to the Pulte Homes President got the floors replaced but little else. They tell you they will address the issues repeatedly & repeatedly nothing gets done. There is no quality control nor is there apparently any accountability for customer satisfaction. Many of the positive reviews are driven by fear that a ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - My house wasn’t clean before I moved in.
- Marilyn C.
- Verified HomeBuyer
- September 04, 2022
- Fishers, IN
My house wasn’t clean before I moved in. Professional carpet cleaner said in all his 30 years he has never seen such filth in a brand new home. I have numerous issues that are still left unattended. I am not getting a response from the people responsible. I have issues with toilets, hot water, doors - we literally have to kick the back door to exit the house. A severe fire hazard.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Narrow Reviews by Area
- Albuquerque, NM (58)
- Athens, GA (78)
- Atlanta, GA (332)
- Austin, TX (362)
- Charleston, SC (184)
- Charlotte, SC (54)
- Chicago, IL - Coming soon!
- Cleveland, OH - Coming soon!
- Columbus, OH - Coming soon!
- Dallas, TX (297)
- Detroit, MI (13)
- Fort Myers, FL (101)
- Hilton Head, SC (328)
- Houston, TX (229)
- Indianapolis, IN (229)
- Jacksonville-St. Augustine, FL (377)
- Lakeland-Winter Haven, FL (23)
- Las Vegas, NV (540)
- Martin-St. Lucie-Okeechobee Counties, FL (213)
- Melbourne, FL (117)
- Minneapolis-St. Paul, MN (172)
- Morris County, NJ (111)
- Myrtle Beach, SC (280)
- Naples, FL (178)
- Nashville, TN (181)
- New Haven-Meriden, CT (18)
- Ocala, FL (355)
- Orange County, CA - Coming soon!
- Orlando, FL (355)
- Philadelphia, PA (77)
- Phoenix-Mesa, AZ (594)
- Raleigh-Durham-Chapel Hill, NC (360)
- Riverside-San Bernardino, CA (256)
- San Antonio, TX (135)
- Sarasota-Bradenton, FL (463)
- Savannah, GA - Coming soon!
- Stockton-Lodi, CA - Coming soon!
- Tampa-St. Petersburg, FL (200)
- Tucson, AZ (58)
- Washington, VA (254)
- Wilmington, NC (106)
- Worcester, MA (87)
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.
