Del Webb Reviews

We are completely satisfied with our purchase and started to feel at Home as soon as we moved in. Being a first time New Build purchaser and not knowing what to expect, every part of our experience has been handled quickly and smoothly .

Love the house and neighborhood but finishing work is a concern as is handling of incorrect grout color that was recolored versus removed and redone.

I felt taken care of every step through the process

So far it's been over a month there not getting the work that needs to be done.

We were kept informed of the building process in a timely manner.

From Crystal in sales to Tim and his team we are very happy DellWebb homes and Pulte

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

We have now lived in two Del Webb communities and we have had good building and closing experiences

In the season of COVID-19, the house was finished early, even with some hiccups in getting cabinets and flooring.

Everything from a refrigerator that was installed incorrectly and rattled, to a furnace that was wired incorrectly and was cycling thru with the fan not turning on. There was a dryer vent issue, lock issue and dripping faucet that is on its second service call. I’m not breaking these things, they came broken.

Great Builder, Quality and Service!

The construction is very solid with very good materials and responsive to all requests and concerns from me

The construction process was worry-free and exceeded our expectations.

Already sent to pulte group directly.

Great people, always very helpful

The entire experience was well organized and stress free

Everyone we have worked with has been helpful and worked we us on any issues that arose during construction. We love our new home.

Most things went well however some problems were identified but not corrected. For example, the slab for the outside HVAC was marked to be moved 5 or 6 feet to the back to line up with connections coming out of the house. This was not done even though it was plainly marked in spray paint on the cinder block. Now thinks are off and the insulation tubing is cracked for most of the long connection from house to HVAC unit. Some sheet rock mudding was to be corrected but again not done. This one we told your people that we would correct ourselves. Should not have to do this on a half million dollar home. Feel free to pass my review on to potential buyers. Summary - we do like the house and in no way regret our buying decision. My wife gave up on the mudding but I am still unhappy with the HVAC sloppy work. ... More

They work with you to give you the best home for the money and address any concerns you may have!

We bought the Sanctuary model in Dove Mountain and we had very limited choices in interior selections. If you are buying in Arizona, ask to use the Phoenix Design Center which apparently has more choices. The closets, laundry room and pantry are very basic. Many people in Dove Mountain had to do modifications after they moved in, Pulte uses material that maximizes profit such as compressed paper for door jambs, the paint choices are virtually non-existent.The community is great and friendly which is why we chose Dove Mountain. But for the price, we really expected better quality.

It becomes apparent from day 1 that Del Webb is not interested in their customers. Frankly, every Pulte employee treats customers as a necessary burden that must be endured. Every single thing must be down the Pulte way. The construction of the home is second rate, at best. Lowest bid contractors are selected and there is no follow-up on the quality of the work. All the materials are selected based on the lowest price. Construction is solely designed to meet the most minimum standards. Quality control is left to the Buyer, who is responsible to find and report all the many construction faults.

Workmanship on building home was good. Finishing items had a lot to be desired. Things not noticed until you are actually living in home. Location of outlets in rooms could be better. Wish certain options were offered (walk in shower, stove top with separate oven/micro.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

HOA Mgr does not answer emails or phone and home punch items still not fixed.