Del Webb Reviews

Stay on top of everything, and make sure you get a well seasoned field manager.

There was NO quality control throughout the building process. We moved into a dirty house with many issues.

Quality control at closing was very poor. Test ball in sewer line was stuck, blocked sewer. No water to dishwasher. Dishwasher was installed crooked. Paint finish throughout house is pathetic. A third grader could do a better job. Rain gutter was installed only after argument even though sales person assured me at time I put a deposit down it was included. Paid a premium for my lot to have a view. Was never informed the property behind my house is privately owned and can be built on. Very disappointed in quality of workmanship.

Much of what you say goes in one ear of the Field Manager and out the other. They focus solely on saying yes and then nothing is done on simple things. No cohesiveness amongst their team at this time. One says one thing and another does opposite. They do not value comments or REALLY listen to what the person is saying. Field Managers lack follow-up/communication skills. This is not a car dealership.

I was happy with everything up until closing but now when I’m needing things taken care of it is taking way too long and getting very annoyed

During my first week in the house I have noticed windows with condensation issues, the crown molding on the kitchen cabinets has a visible gap.

Told that everything would be done that was on our check list and it was not. When talking to them about it they tell you their on it and then do nothing

Make sure to visit the construction site as often as possible and make sure your sales person is knowledgeable about the product and options well

I have several items that are not working in the home at time of purchase. At closing day our Construction point person was quick to get signatures vs. letting us have a few days to move in and really review. I have submitted tickets and response to this point is slow at best.

Avoid Del Webb Viera. Misleading marketing and poor workmanship.

A NIGHTMARE EXPERIENCE - I was stranded with my friends and folks waiting outside my new home, NO KEYS and most frustrating and dismay that nobody from the builders/management was seen on the site. And when I had called for the repairs - sadly none would take the responsibility. I had to do the phone calls to wHIRLPOOL, Fridge company. Pulte management insisted that the brand new house had been purchased "as is" a JOKE of Highest Order

I am really surprised after watching a Pulte video saying how much quality goes into building these homes. The reality is that a lot of real shotty work goes on. A home that costs this much should not have so many issues. I realize that they do try to fix things that are addressed but it is a real shame that the work is not done right the first time!

They promise a lot but that’s not cutting it. Prior new home build with a different builder was a superior build in workmanship. They do respond to issues but what a disappointment the problems happen in the first place. Thats my take away. Viera however is a great place to live.

LACK OF COMMUNICATION! The guy who sold my house quit or got fired. I was not informed. Builder manager told me closing would be Halloween 2023 but closing didn’t happen until December 13th and it shouldn’t happened that day. The house was not completed even though I was told during the walk through the week before that it would be. I moved over 800 miles and already had the movers arranged. And guess what it is still stuff that needs to be done. If I could have gotten a complete refund, I would have.

6th home build and definitely an overall bad experience. This new community was rushed into the market with not enough managers or trade skills. As such, a majority of us first dwellers suffered and are still suffering. Too many issues to list but we do have a list and pictures. One example, the handles on the garage doors had paint fingerprints on them, were falling off and the attaching hardware was all rusted! No excuses. Just hope Del Webb takes care of all the issues then maybe my assessment with move more into the positive.

After building a number of custom homes in the past, I found Del Webb incredibly inflexible. They were very over priced, behind schedule and the workmanship was poor. I think much of this may be attributable to the pressure Del puts on sub contractors to complete their work. I know I sound very negative - in the end, we are happy with our new home and the location.

There are way too many issues and problems that we experienced with Pulte in our home buying experience for me to include here. Some important ones: A huge lack of information and tons of contradictory and incorrect information from Pulte throughout, mistakes with the building of the home that I had to catch (the most obvious of which was two doors being installed wrong - "backwards"), the HVAC system not operating properly (and so obviously not started-up and checked properly) so that it's operation caused terrible temperature conditions and used a ridiculously high amount of electrical energy (that we are stuck with the bill for!!!) until the improper operation of the system was corrected (not until more than a week after we moved in), etc. etc. Last example - this review came to us as "Del Webb DW BayView Echelon 65's", but that's not the correct name of the community (just one more bit of incorrect information - that had to come from Pulte - that shows a clear lack of attention to detail, which we experienced throughout the home buying process). I expect better from my 3rd grade granddaughter. ... More

We were long distance buyers. We came out three different times to inspect the build. I personally found things that were off and told Jared about them and he said he’d take care of them. He did some, but not most. They affected the proper alignments of cabinetry and countertops later. The front door was installed crooked. That has since been handled by needing to take off the lower threshold and reinstall correctly. I had asked Jared to please make sure the drains were not clogged as MANY reports had come to light of debris being stuffed and causing blockage.He assured me he took care of it. We had total blockage within 1 1/2 weeks. I asked Jared to make sure the floors were level before installation and that leveling compound was used. I was assured of that. Decided to put different flooring in and now see instead of leveling, he grounded a great deal of the floor, removing the natural seal concrete makes when poured. He created even more problems doing that. Schematics of the plans for this house were NOT followed. The master shower was not correctly installed as per the floor plans that I have a copy of. Because of the inconsistencies, the shower is NOT safe as it is right now. I’ve just realized the sliding doors to our back porch area was put in backwards. Does Pulte not make provisions for houses where they flip the floor plans? When installing the air conditioning. Heating unit, do you not install the needed filter? Ours wasn’t, and we had wired wiring done. Not safe on many different levels. There are many different items that need to be addressed to make this house properly built so we can make this our home. Warranty has been both good and extremely bad with communication and follow through. I was told by Valen to “ Trust the process”. It is difficult to do this because so many times we’ve been misdirected or out and out lied to. Safety issue like the plumbing, drainage, and that shower need to be addressed IMMEDIATELY. Instead, we are ridiculed, pushed off, or ignored. The exception to that was Michelle in warranty . She was great on the plumbing issues (2). We think our house will become a beautiful home as we work on it, but Pulte has allowed poor workmanship, poor quality merchandise, and poor supervision to permeate this building process. These homes are, in my opinion, not built as safely as they should be. We are cash buyers. We came into this with honest intentions, and expected the same from Pulte. , Pulte needs to have their president from Tampa come out and look at all the corners that are being cut in the build and rectify that for all the future homeowners. Thank you If interested in more information, please do at at us again. I’d personally like to help in any way I can as the consumer ... More

Sales experience felt dishonest. The homesite we chose and even offered to put money down on and was promised was ours. (once it was released into inventory) Was sold a week later to someone else knowing that we had already committed to it. The explanation we were given was "My manager screwed up." Since then we spoke to the people who bought our lot and they shared with us that their sales women told them that they better make up their mind quickly, because she knew someone else wanted the lot and that they were going to have new neighbors who were upset at them for buying their lot. So you be the judge, honest or dishonest. That is how we started our Journey with Pulte. ... More

I really like my home, but the process was very stressful and unpleasant. Sales person was hardly ever available and lacked interest in helping or answering questions. She was not available for any appointments scheduled with builder. The day of the closing I had to ask the builder if he could call her so that she could join us to be part of the last walk thru. She came for a short time. Sales rep was not present at closing. I felt discriminated. The builder was inefficient. We had to delay the closing by a day because several things were not completed. The house was left very dirty. Another builder lend me a blade so that I could take grout and film off the tile and countertop. I am still waiting for flood lights to be installed. Paint job was terrible. I wish I had more positive comments. I am glad building process is almost done and look forward to enjoying my home. ... More

Buying experience was fine, but getting items repaired after closing is way too difficult. Not very responsive in addressing concerns, so please do not be in a rush to close ... get every issue short of a drywall nail pop addressed prior to closing as this is when they're most responsive.

Great community, but building process was the worst I have ever experienced. The quality of workmanship by the trades is poor in general. Pulte escalation was effective, but they are limited when quality is poor. Seems to be theme with all builders. During the sales presentation the multi step quality check process does not meet expectations. If your lucky to get a good field manager it will help. Need to check progress frequently and hire a home inspector for predrywall and final inspection.

The availability to see progress on the home was extremely limited. Questions on minor detail items were difficult to get answered. Concerns on more important issues were difficult to get addressed and some remain open. “No” is Del Webb’s favorite word.

There are six outstanding issue..no 7 that are still outstanding and not addressed. Flood lights I paid extra for. Can’t turn off at switch..problem electrical. Hardwood floor in entry hall a board lifted and hasn’t been repaired. Counter in guest bathroom miscue where it meets the faucet leaving large gap. Bolts and instructions for hurricane shutters not provided. Broken glass for turntable in microwave..received a replacement that was incorrect size. Still waiting for yet another replacement. Still waiting for shower rod that was never provided. Spent quite a bit of money for this and disappointed. ... More

Review? I have none worthy of publishing.