Del Webb Reviews

Our project manager changed 3 times during the 9 months. We lived across the country and had to request updates on build. We felt disconnected and once we moved in, our last project manager left for another job so we have no one to discuss issues with. The last project manager wasn't invested in our anyway so we always felt alone. Fixing issues are on your own to figure out and deal with even if they were not done before closing. It is sad to pay this amount of money and be treated in this way.

Our experience was not as pleasant as we wished. Our first construction manger was not very responsive to our concerns. How ever Nate was our construction manger at the end was great and helped us out. Our sales person was very short to us about our concerns and and basically dropped us at end. Pulte Del Webb needs to have more quality checks for what people are speny

Horrible & difficult experience with Pulte. Our third new build with them & a completely different experience this time.

The entire process of building the home from initial purchase to final move-in was easy. The quality of the home and materials is poor and the skilled workers were not all that good (sheet rocking, molding and painting were terrible). The team was good but they also have to deal with poor craftsmanship. Tim was responsive and efficient in addressing our issues. For future home buyers, the quality is not worth the cost. Also, don't rely on the models shown as designs and options change over time

Extremely disappointed with finish details and lack of remediation once closed. Nails sticking up in carpet- not covered, very visible drywall seams not fixed properly - not covered, scratched windows, mirrors, and wall tiles- not covered, poor workmanship like nails sticking up on door trim and just painted over- not covered. Thought Pulte was much better than this!

Walkthrough-filthy from construction (not cleaned) kitchen trim missing, no shower doors or mirrors, no screens on lanai, patchy concrete garage floor, closing delayed a week. After move-in 4 different tiles on floor, carpet cleaned but stains returned. Neither front door or garage interior door hung correctly, 1 1/2” space between front door sill and pavers, blocked cold water faucet, no hot water MBath shower, crack in ceiling, white line above all baseboards, windows very hard to open and one I can’t, stain on counter tops, windows never cleaned although I requested. Chuck, construction manager did his best but pressure above to close homes not finished is inexcusable. ... More

THE QUAULITY OF THE CONSTUCTION AND FINISH OF THE HOUSE IS JUST OK. BUILT LIKE A RENTAL HOUSE. #1 THE GARAGE SHOULD BE INSTALLATED AS A STANDARD FEATURE. I TRIED TO GET PAUL TO HAVE THE GARAGE INSTALLATED AT A STAGE THAT WOULD HAVE BEEN NO PROBLEM, ONLY THE WIRING WAS DONE I WAS WILLING TO PAY FOR IT. I ALSO TRIED TO GET GET THEM TO ADD SOME ELECTRICAL NO NEGATION. THE UPPER MANAGEMENT IS NOT WILLING TO WORK THE CUSTOMERS. I HAVE BEEN IN A CUSTOMER SERVICE TYPE BUSINESS FOR 45 YEARS AND IF YOU WANT REPEAT CUSTOMER YOU NEED TO TREAT THEM A LITTLE BETTER. AFTER TALKING TO OTHER BUYERS THEY SAID THE SAME THING YOU GUYS ARE VERY HARD TO WORK WITH. ... More

There were issues with our home prior to closing that were promised to be resolved and still are not 6 weeks after closing. The finished product had many flaws and the closing construction inspector did a poor job is assessing completeness of the interior and exterior of the home. many flaws. This did not live up to the Pulte reputation or our expectations. We would have not have closed had we know it would be such a problem to get things resolved.

Have not recieved gas cooking stove I bought with house packege( 2 months and waiting) make calls no response. Want my stove I paid for. Cart garage door was installed wrong, does not fully open. Lack of fix to problem or communication about the problem as in situation is being ignored.follow thru after closing is terrible

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

Although we are generally happy with the home and the community, we have been disappointed by some of the workmanship with the home and the responsiveness to repair. Our oven was defective and will not be repaired until after the holidays. Why weren't the appliances tested? Our back door lock has been stuck since September and we are still waiting repair. Our hose bib continues to be broken and we continue to wait for a plumber to repair it before the freezing weather sets in. This doesn't include all the nooks and crannies that weren't finished properly and that it appears that no one will return to repair. My street number is obscured by a bush that was planted directly in front of it. So, my recommendation is that you need to be aware that the promises made in the advertising about the workmanship of Pulte homes and that they will meet all expectations are really not 100% true. ... More

Our first contractor was Dale. He told us all about himself but never listed to us. He only responded when we tracked him down on the build site. Promises were made but not followed through. A frustrating experience. At closing a new contractor, Warren was assigned. He listened to our issues and is trying but lacks the power from Pulte to get resolution. Incomplete work or problems with construction were listed on the closing document to be addressed post closing. To date, some items have been fixed but most are left incomplete, ie Crooked walls, appliances not working correctly, bubbles in the ceiling, etc. Lots of emails with lists of outstanding problems have been sent. Still waiting! ... More

Expecting a buyer to see every flaw or issue with items needing to be fixed in a walk through just before receiving keys is ludicrous. Was told a 2 inch scratch in glass shower door was out of warranty because I had not noted it on last walk through is ridiculous. It is noted that there is at least a year warranty on materials. Why is the glass not included? Have to wonder how many other problems that are discovered as time goes by will be brushed aside with a similar response. There needs to be another meeting 30 days after close of escrow to address new found issues as well as one after one year. There does not appear to be any attempt to keep at least a somewhat clean and tidy appearance of the neighborhood while the remainder of homes are in various stages of completion. ... More

We had THREE construction managers during the entire building process with the third not responding in any way to questions. He then quit week before closing and dumped all the problems on his manager who received the wrath unfairly. We have been in 6 weeks now and still have unfinished items. The main concern is master shower and is a result of poor subcontractors work and or inability to actually show up and do the work. This is the 4th house I have had built and by far the worst experience.

Follow up and warranty work has been non existent. They keep putting off the fixes for months. I have moved in with things like doors that don’t fit in the frame, and cabinets that are broken.

My expectations of this builder were way above where they should have been. My thought was that this was a builder who had been around a long time, was building a huge complex, therefore would be able to offer quality without compromise. My list of "things that are wrong" is minimal, yet enough to make the entire home purchasing process dismal. Warped wood, broken window, appliances not available upon closing, property grading horrible............best of luck to future buyers! I would not purchase from this company ever again.

Wrong closing date given, had to close a month later. Promised appliances were ether the wrong ones or not there at all. New sod was mostly dead when we closed and irrigation was not turned on. ALL initial issues were not addressed, had to continually check up on. Overall, house was delivered in a manner where they rushed the closing and not concerned in providing a quality delivered home

Quality is mediocre at best. Shoddy workmanship and cleanliness. If the construction supervisor had not been changed, the finished home would never have been acceptable. Painting is bad. There is still paint on the kitchen door window and poor coverage on the exterior. Somehow, despite not yet occupying the house, the first water bill showed 14,000 gallons usage. I hope to check for leaks tomorrow. My normal usage is 3100 gallons per month. The drywall work in the garage sucks. I Just had it painted and had to do quite a bit of repair. The windows are dirty. The garage door opener exterior keypad does not work. We specified brushed nickel fixtures, but the bathroom lighting fixtures and faucets do not match. The price would be sort of okay for a gated community with private streets but it's not okay for public access. The location and construction schedule and Lennox HVAC are great and the only reasons I can live with this purchase. ... More

Very slow on responding, small issues not addressed

Our construction manager, Joseph, was excellent. Our sales manager was incompetent, the mortgage department was untrustworthy, and the contract allowed pulte to make changes at will without the customer’s consideration. Overall, the buying and building processes were extremely stressful .

Buyers should pay careful attention to the construction of the home and look carefully at all the details. The woodwork seems to have been cut with an old blade as the edges are ragged, the paint is very think, there is no putty/paint in many places where it should be, some of the plants and grass have already died, etc.

We actually like our home a lot. We would have rated Pulte 5 stars until we moved in. Our desert home is one block from ongoing construction. The spring windy season hit right after we moved in. Pulte not only makes no effort to control loose blowing sand at the construction sites (directly upwind of our home), construction debris--sheets of styrofoam, cardboard boxes, wrappers, fast food containers--are left in the open where they blow right downwind and collect in our yard. Pulte charged us $2000 for an optional landscaping package with a gravel and river rock front yard. It was beautiful until their uncontrolled sand from the construction lots buried it. Pulte refuses to do anything about the damage, citing a clause in the contract. But our home is in phase 5 out of 6 in this community; they have known about this issue for years, having built successive waves of blocks of homes. Homes identical to ours 2 blocks further downwind, with the identical gravel/stone landscaping option, escaped the windy season unharmed. This is not a "you're in the desert, you should have expected it" story. This is corporate neglect. Pulte knew what would happen to our home and looked the other way. They lost all right to a good review when they chose that path. ... More

Local Sales office was responsive and trustworthy; however, they had no authority to address our issues. We were treated rudely by the construction lead during a field inspection. The specifications for the laundry cabinets were conflicting and led us to believe we were getting something we never received, and after traveling 80 miles to the design center we were given an insulting $300 gift card to make up for a $6k mistake. We were not informed that we would be closing without an oven until a few days before. There was never any follow up on this issue, only when we pressed the City of Mesquite did anyone contact us. We are still awaiting confirmation of an oven being delivered. The sales office and the workers are terrific. It is the management and the poor communications between design-sales-construction that is the core problem. The construction sites on our street look trashy and there is frequently debris flying around in the wind. We have had to take two nails out of our tires and replace a tire ($300) because of a gash caused by a piece of metal we ran over at night. We really do like the home but again the overall experience has been negative, very unlike the customer-focused and positive experience we had six years ago when we first built here in Sun City. Our more recent experience reminded us of the days of Pulte Homes in Michigan in the 1980s. Not good. ... More

Carpet were down and house was upon for a month with worker walking on them. No quality control.

We were promised a smooth build process with lots of communication. Didn’t happen. The only way we found out about anything was to visit the build site after hours, and ask questions. It usually took a day or 2 to get any answers. House is solid, but the finish work is shabby. Example: We had paint on the floor all around the house next to the base shoe. We were also misled on the home options and lost out on a chance to have a sunroom. We found out just after footers were dug but they would not let us revise the plan under the guise of permitting being completed. We offered to pay for new permits to add the sunroom but we’re flatly turned down. We ended up with three different closing dates, postponing our move-in by a month. Each failed closing date came with a notification just a few days before the closing. ... More