Del Webb Reviews

Regret to buy this house. Terrible workmanship and follow up customer service.

Numerous serious preclose problems-cracked trusses, large hole in roof, dishonest staff, no quality control, untrained trades including the use of children, etc. Upon closing we had a gas leak, no AC requiring a new compressor, our dishwasher flooded our kitchen wood floor, a utility flood, an island made of quartz 9 in too long, wavy siding, wood floorboards cut short, wavy concrete needing to be redone after close, too numerous and inexcusable to mention

low quality of finish work, house was filthy when we moved in, most appointments made to complete the punch list were ignored and we wasted hours and hours of our time waiting and we still have 20 plus items that need to be fixed/addressed and we have owned this home for one month

This is my 4th new build and by far the worst experience I’ve ever had. From the initial purchase to selection of finishes and through the entire build, closing and first weeks of living here, it has been excruciating.—delay after delay, one serious problem after another, difficulty getting problems addressed. The one positive thing is the wonderful neighbors.

See comments in the title. I would not recommend Pulte to my worse enemy.

The whole experience was terrible and still is. All you do is ask for things to be fixed which should of been right from the beginning. You have to wait for everything to be done. Pulte doesn’t want to fix things that should of been done in the begging. For the amount of money you spend on these homes you should get a much better product.

Dear Del Webb not sure if this is your fault but Pulte builder rushed us through the walkthrough and said that all the items we wanted fixed would be. But Ron from Pulte who did the walkthrough with us did not tell us we would never see him again and any construction issue would need to go through Pulte Warranty and we would be held captive at the subs availability. Obviously Pulte had issues with the subs before we closed and rather than push off our closing they shifted the burden on to us the new homeowner. At this juncture, we have not been able to move into our home even though we are making the mortgage payments. Twenty-some days after closing we had a leak in the living room wall. This leak occurred in July 2022 and now it is almost September and they still have not repaired and we have a big hole in our living room. We are thankful that we had not moved in our furniture. Aside from the water leak we have a scratched and yellow bathtub in second bathroom which tub we never used. Granite chipped and scratched so many issues that have not been replaced or repaired. So I feel this builder has impacted the trustworthiness of your company. It took us over a month to talk to someone from construction because no one wants to address the issues. Now, Pulte is telling us that it will not be until mid September before they can fix the hole and start addressing the other subpar workmanship. We are sad and heartbroken that we cannot move in yet are paying on this mortgage. ... More

Why doesn't Del Webb (Pulte) and other large company builders show their reviews on their sites like other businesses do? Think about it. These surveys are only helpful to perspective home buyers, not to people who have already built. It might make for a better building experience for both buyer and builder if the builder knew the good or poor results were being more predominantly shown on their own site. Again, think about it. And I must add that it is so ironic that the canned reply from Del Webb (Pulte) on problems are exactly what most people have already done with little to no success. Maybe would make more sense to post a review on Google which is what I will do. ... More

as soon as i closed the promised fixes that i was told will be done asap have not been even acknowledged. i have sent email and call and only response has been we are real busy. FOR EXAMPLE - I HAVE NO HOT WATER IN BATHTUB, ELECTRICAL CIRCUTS NOT WORKING! TREE DYING FOR LACK OF WATER FROM SPRINKLER

I identified poor workmanship on the inside and outside of my home before closing and turned in several service reports of things that I did not see before moving in (e.g., busted wall inside kitchen cabinet, hole in bathroom cabinet, hole in kitchen ceiling, bathroom fixtures not installed) Noone has reached out to me. I regret purchasing this house!!!! Its not worth the money!!!!!

I have built 4 houses and this by far was the worse experience. Poor quality workmanship that had to have several areas be repaired or replaced multiple times from framing to plumbing to slab pouring to windows to painting. Quoted 4 months from signing of paperwork to closing. It ended up being 12 months and I am still dealing with issues still needed to be addressed with windows and doors. In addition the added timeframe cost me an additional $8,000 to extend the rental I had along with having to pay 1.25% higher mortgage rate which equates to another $38,000 more over the life of the mortgage.Did Del Webb or Pulte homes compensate me for any of these added cost? What do you think….! ... More

Not worth the effort, but would not recommend them to anyone. Horrible experience all around!

Moved in house and the list of issues is long. The biggest issue is the house is a energy efficient home. We pay double on our APS compared to our neighbors that have a bigger house. By 500 Sq Feet. Find out NO flashing on back of house. AC not working correct. When you email Pulte no answer. going on 2 months living in house and AC runs at 80 degrees all the time and we still pay $450 a month on APS bill. Not happy with Pulte.

Horrible experience. We understood that buying a model home was buying a home “As-Is”, we assumed things would be in working order. Hot water heater didn’t work. It was clogged with dirt from sitting for 6 years. You would think they would have inspected beforehand. We specifically asked about the hot water heater and we were reassured all had just been inspected. The oven sounds like it’s about to stop. The fan is very loud and goes forever after cooking. It usually lasts until after we eat our meal. We were told we are on our own for the appliances. Refrigerator does not make ice. Not Pulte’s problem. The knobs on the cook top do not go. They are made for a different type of cooktop. The words are upside down so I have to guess what level I have the heat on. Again, we’re on our own with that. The cabinet doors in kitchen and bathroom do not match. They are a white white and our cabinets have a gray tint. Too bad for us. Had a bathroom flood due to the clean out valve in front flower bed was not capped off. When they went to repair, it was discovered the pipe wasn’t installed properly. They did manage to make this repair and they did replace carpet in the 2 bedrooms damaged by the flood. There is a plate under dishwasher that was missing at closing. We were told it was on order. That’s not true, cabinet people came by and were unaware. Dryer was blowing cold air. That was installed incorrectly. That was a quick fix. The list goes on. We also had ants and roaches until we could get someone out to spray. Oh, and the mystery switch in the kitchen? No one could tell us what it was for. I finally figured it out when doing dishes and I cast a shadow on the sink. It’s for the missing light over the sink. We took the plate off and there is wiring there so perhaps it’s wired and they just didn’t install light. Who knows. But again, not their problem. We are in our own. Based on our experience, I would not purchase a Pulte home or ever purchase a model home. ... More

Terrible experience! This is the fourth house I've built and I've never experience poor customer service, workmanship, etc.

Pretty much a very frustrating experience. Poor workmanship and very poor response at area t number of repairs. I would not recommend this builder to anyone.

This was the worst experience I have ever had building a home. Huge company building for Del Webb where everything is sub contracted out. No pride in workmanship. Things are slapped together and beat up. Constantly pointing out how bad things were. Look through a home that’s built vs. a model home. You definitely don’t get what you pay for.

Terrible experience! Poor quality! Poor planning. Very poor management of the home building process. I would recommend that doing business with Pulte should be avoided.

I was told that Pulte was a quality home builder, but our experience (and that of our neighbors) has been far from positive. Pulte has cut corners, downgraded its materials, and provided poor workmanship. We have had problem after problem, and I would not have bought into Del Webb had I known what I know now.

Purchased home in June 2021 and were hardly ever keep informed of the progress. We were told we would have a walk-through after installing our electrical which never occurred and are having several electrical problems. Finally moved in May 2022 and had an inspector come and found over a dozen issues, three which are major issues. Good luck calling customer service as they gave us the brush off. Finally after being in our home for almost two months and threatening to go to the better business bureau did we have someone contact us and schedule repairs. Repairs are scheduled for the end of July, almost three months after moving in. We were told they are really busy and cannot accommodate us prior. I'm sorry, our roof has many cracked tiles (not just chipped, but cracked in half tiles) on our roof and we had a vent fall off our roof two weeks ago and when we called to express this concern with the monsoons and our roof possibly leaking if this doesn't get fixed. We were again told they were "TOO BUSY" and couldn't get to us until the end of July. They need to focus on the current residents who have paid all their money for their new home and are currently living in them instead of worrying about accommodating the individuals who are wanting their home completed so they can move in. Sad that the builder seems to care more about the bottom line and making the next sale instead of taking care of their current customers. If we were to ever do this again, we would make the home builder complete all issues prior to finalizing the contract. * * *buyer beware* * * * * ... More

I have a number of outstanding repairs and incomplete or sub par workmanship items that must be addressed before I can begin to think about rating my new home!! The responsiveness of your people is seriously lacking. The past month I have not heard from or had ANY workmen here to complete or correct anything. Once I settled on my house I was told by my neighbor "Good Luck" on getting anything done.

We have had multiple quality related issues particularly with finish work. We are on the 5th crew to get problems fixed over a 2 month period and the issues aren’t resolved. Our lawn looks like they planted mostly weeds and DW/pulte is not timely addressing this problem. We would not recommend buying from DW/Pulte.

Closed the house on 5/18 with a list of unfinished items. Supervisor wrote the list. Today 6/12/22 no one came or return my messages. Very unhappy with the experience

Had 4 different building managers. 2 didn’t give weekly updates. Lack of supervision of subcontractors resulted in poor workmanship requiring redoing of work resulting in delays. Five weeks after closing home remains incomplete. I do like the lifestyle and neighborhood!

I stand by my first review sorry you guys don't like it when someone speaks the truth. One month in and our list of issues still have not been address no call and no show.