Del Webb Reviews

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

Although we are generally happy with the home and the community, we have been disappointed by some of the workmanship with the home and the responsiveness to repair. Our oven was defective and will not be repaired until after the holidays. Why weren't the appliances tested? Our back door lock has been stuck since September and we are still waiting repair. Our hose bib continues to be broken and we continue to wait for a plumber to repair it before the freezing weather sets in. This doesn't include all the nooks and crannies that weren't finished properly and that it appears that no one will return to repair. My street number is obscured by a bush that was planted directly in front of it. So, my recommendation is that you need to be aware that the promises made in the advertising about the workmanship of Pulte homes and that they will meet all expectations are really not 100% true. ... More

Our first contractor was Dale. He told us all about himself but never listed to us. He only responded when we tracked him down on the build site. Promises were made but not followed through. A frustrating experience. At closing a new contractor, Warren was assigned. He listened to our issues and is trying but lacks the power from Pulte to get resolution. Incomplete work or problems with construction were listed on the closing document to be addressed post closing. To date, some items have been fixed but most are left incomplete, ie Crooked walls, appliances not working correctly, bubbles in the ceiling, etc. Lots of emails with lists of outstanding problems have been sent. Still waiting! ... More

Expecting a buyer to see every flaw or issue with items needing to be fixed in a walk through just before receiving keys is ludicrous. Was told a 2 inch scratch in glass shower door was out of warranty because I had not noted it on last walk through is ridiculous. It is noted that there is at least a year warranty on materials. Why is the glass not included? Have to wonder how many other problems that are discovered as time goes by will be brushed aside with a similar response. There needs to be another meeting 30 days after close of escrow to address new found issues as well as one after one year. There does not appear to be any attempt to keep at least a somewhat clean and tidy appearance of the neighborhood while the remainder of homes are in various stages of completion. ... More

We had THREE construction managers during the entire building process with the third not responding in any way to questions. He then quit week before closing and dumped all the problems on his manager who received the wrath unfairly. We have been in 6 weeks now and still have unfinished items. The main concern is master shower and is a result of poor subcontractors work and or inability to actually show up and do the work. This is the 4th house I have had built and by far the worst experience.

Follow up and warranty work has been non existent. They keep putting off the fixes for months. I have moved in with things like doors that don’t fit in the frame, and cabinets that are broken.

My expectations of this builder were way above where they should have been. My thought was that this was a builder who had been around a long time, was building a huge complex, therefore would be able to offer quality without compromise. My list of "things that are wrong" is minimal, yet enough to make the entire home purchasing process dismal. Warped wood, broken window, appliances not available upon closing, property grading horrible............best of luck to future buyers! I would not purchase from this company ever again.

Wrong closing date given, had to close a month later. Promised appliances were ether the wrong ones or not there at all. New sod was mostly dead when we closed and irrigation was not turned on. ALL initial issues were not addressed, had to continually check up on. Overall, house was delivered in a manner where they rushed the closing and not concerned in providing a quality delivered home

Quality is mediocre at best. Shoddy workmanship and cleanliness. If the construction supervisor had not been changed, the finished home would never have been acceptable. Painting is bad. There is still paint on the kitchen door window and poor coverage on the exterior. Somehow, despite not yet occupying the house, the first water bill showed 14,000 gallons usage. I hope to check for leaks tomorrow. My normal usage is 3100 gallons per month. The drywall work in the garage sucks. I Just had it painted and had to do quite a bit of repair. The windows are dirty. The garage door opener exterior keypad does not work. We specified brushed nickel fixtures, but the bathroom lighting fixtures and faucets do not match. The price would be sort of okay for a gated community with private streets but it's not okay for public access. The location and construction schedule and Lennox HVAC are great and the only reasons I can live with this purchase. ... More

Very slow on responding, small issues not addressed

Our construction manager, Joseph, was excellent. Our sales manager was incompetent, the mortgage department was untrustworthy, and the contract allowed pulte to make changes at will without the customer’s consideration. Overall, the buying and building processes were extremely stressful .

Buyers should pay careful attention to the construction of the home and look carefully at all the details. The woodwork seems to have been cut with an old blade as the edges are ragged, the paint is very think, there is no putty/paint in many places where it should be, some of the plants and grass have already died, etc.

We actually like our home a lot. We would have rated Pulte 5 stars until we moved in. Our desert home is one block from ongoing construction. The spring windy season hit right after we moved in. Pulte not only makes no effort to control loose blowing sand at the construction sites (directly upwind of our home), construction debris--sheets of styrofoam, cardboard boxes, wrappers, fast food containers--are left in the open where they blow right downwind and collect in our yard. Pulte charged us $2000 for an optional landscaping package with a gravel and river rock front yard. It was beautiful until their uncontrolled sand from the construction lots buried it. Pulte refuses to do anything about the damage, citing a clause in the contract. But our home is in phase 5 out of 6 in this community; they have known about this issue for years, having built successive waves of blocks of homes. Homes identical to ours 2 blocks further downwind, with the identical gravel/stone landscaping option, escaped the windy season unharmed. This is not a "you're in the desert, you should have expected it" story. This is corporate neglect. Pulte knew what would happen to our home and looked the other way. They lost all right to a good review when they chose that path. ... More

Local Sales office was responsive and trustworthy; however, they had no authority to address our issues. We were treated rudely by the construction lead during a field inspection. The specifications for the laundry cabinets were conflicting and led us to believe we were getting something we never received, and after traveling 80 miles to the design center we were given an insulting $300 gift card to make up for a $6k mistake. We were not informed that we would be closing without an oven until a few days before. There was never any follow up on this issue, only when we pressed the City of Mesquite did anyone contact us. We are still awaiting confirmation of an oven being delivered. The sales office and the workers are terrific. It is the management and the poor communications between design-sales-construction that is the core problem. The construction sites on our street look trashy and there is frequently debris flying around in the wind. We have had to take two nails out of our tires and replace a tire ($300) because of a gash caused by a piece of metal we ran over at night. We really do like the home but again the overall experience has been negative, very unlike the customer-focused and positive experience we had six years ago when we first built here in Sun City. Our more recent experience reminded us of the days of Pulte Homes in Michigan in the 1980s. Not good. ... More

Carpet were down and house was upon for a month with worker walking on them. No quality control.

We were promised a smooth build process with lots of communication. Didn’t happen. The only way we found out about anything was to visit the build site after hours, and ask questions. It usually took a day or 2 to get any answers. House is solid, but the finish work is shabby. Example: We had paint on the floor all around the house next to the base shoe. We were also misled on the home options and lost out on a chance to have a sunroom. We found out just after footers were dug but they would not let us revise the plan under the guise of permitting being completed. We offered to pay for new permits to add the sunroom but we’re flatly turned down. We ended up with three different closing dates, postponing our move-in by a month. Each failed closing date came with a notification just a few days before the closing. ... More

We were excited to do our walk through about a week before our closing date. There were still quite a few unfinished items, missing stove vent, stove, touch up paint, cabinet scratches etc. The representative jotted them down on a paper and we were supposed to sign off, go ahead and close and trust them to finish. We were told repeatedly it would happen in a day or two but it didn't. I understand there are labor shortages and supply chain issues but don't fib about it. At 30 days post close, I texted our guy and asked when we could expect the touch ups to be done. I never even got a response!

Very unorganized and frustrating experience

We were essentially coerced into closing 12/10/21 on a house that remains unfinished coming up on 2 months later. Major framing errors including unequal door frames in bedrooms, open gaps between frames and missing drywall, bowing of drywall and doors hung on bowed frames. The bench in the entryway from the garage is not as shown in the model homes, and looks like it was constructed by a child (door is mounted unevenly on painted hinges, front is disconnected from top). Painting quality was poor and a good bit of mudding and painting had to be redone after closing. All of this should have been noted by the site manager and deemed unacceptable. We have gone over our concerns on multiple occasions, but responsiveness is slow to non-existent. We have loaner appliances (washer/dryer/dishwasher), though this may be attributable to supply issues - still, if you cannot deliver what is promised, the sale of the house should not be completed. We continue to wait for the cabinet crew to correct mistakes related to hanging the wrong cabinets and one of the ovens, and not originally installing a beverage center (per plans) - but the beverage center cannot go in until some flooring work is redone! And backsplash needs to be completed now that the correct cabinets are hung - but we have no idea when that will occur. Finally, the "storage room" over the garage has cross beams at about 4 feet off the ground (unlike the model home) making it impossible to stand up while moving and storing in this area. The drywall leading up to that space was clearly hung by a crew that didn't care about quality. My spouse has been in the home for the past month to be available for work crews to come out and complete the finish/detail work, but these crews show up unprepared for the amount of work they need to fix for the original teams, and chip away at this work without yet having completed anything. At this time, there is no room in our home that could be considered "finished". All the while, Pulte continues to build homes as the neighborhood expands to the east. Simple solution - finish the work as promised, to customer satisfaction, then close. Since this is not possible in this case (already closed), get your subcontractors out to finish closed homes quickly, reliably, and efficiently, with continuous feedback to your customers about the status of the work (not "I sent them an email...I'll send another email", then work on the ones under construction. ... More

The sales process started off great but slide into something quite horrible. We had 5 sales agents during the sales cycle. Post sale, there were covid-related construction delays and poor communications. Overall, we are glad we bought in Riverlights. The neighborhood is fantastic.

Sales staff at Pulte/Del Webb, Georgetown are not honest. They will say anything to get you hooked and then bully you when you ask questions. I would never recommend using one of those sales people. Shame on all of them.

The final craftsman work was terrible, chips, poor paint job, poor joints etc. Moto: Hurry up and finish! We were over two months late closing due to builders' poor business decisions. Poor craftsmanship and communications are a common theme with other homeowners. We discovered this after moving in. We were told stuff would be fixed but had to hound them to get it done. Overall, our experience with Pulte was not what we expected.

One week before moving into my home I did a walk thru to identify a few items that are typical. I discovered 19/21 interior doors were cracked. In the process to correct the problem and keep my close date, as my rental expired, movers, utilities, etc. all arranged, they tried to fix the problem. During the process doors were left in terrible condition, trim damaged, walls damaged, etc. After being in my home for one week, I saw the inconsistency of the drywall on walls, the exterior stucco around front entry had ripples in it, ceiling peeling off lanai ceiling and the list has been never ending. My field manager has been very responsive but the bottom line is my entire home needs to be completely re-painted after drywall, huge tile issues in showers and stucco items resolved. I don't know how this home passed inspection. The amenities, community are stunning but the quality of these homes are the worst I have ever experienced in my life. They boast on number of homes sold but are focused on quantity and not quality. I could never recommend this community to anyone sadly and if you do purchase, have a building inspector follow you every step of the way and refuse to close till every item is addressed. Completely unacceptable. ... More

Our impression at the outset was that Pulte was a quality builder. We soon found out to the contrary, Use of what appeared to be exceptionally unskilled labor, poor finishing, painting quality a disgrace, doors sticking to frames, 7 out of 11 window blinds don't fit, landscaping and sodding appalling. That's just a few of the problems we are experiencing.

Pulte Homes did not want to accept VA financing and made it quite difficult to purchase using outside financing. They fired our lot supervisor and neglected to tell us for over 6 weeks. We love our neighborhood and our neighbors and sincerely hope that Pulte cleans up its act.