Del Webb Reviews

The quality of construction is very good. The process involves lots of updates and good communications which were appreciated.

We had a great experience with our home purchase. Lisa was very helpful and pleasant from the start. Our walk through with David was superb. He was very patient with us as we went through every detail that we raised during the inspection. He is very knowledgeable and we appreciate his timeliness in responding to our questions or any concerns we had.

Sales and construction staff were great to work with. Very pleased with purchase!

Well-built home and we are very pleased with the entire process. David, our construction manager, knows what people experience when they move into a new home & having that knowledge has certainly made our lives so much better. He is a rarity in the home construction business. Our sales consultant, Nicolette, promptly answered numerous questions prior to deciding to purchase here. As well as during our buying process. Barbara, at the sales center was awesome while we were moving into our home.

Everything was good in the beginning. We live in Colorado and are buying a new home in Ocala, Florida. Felt like we were rushed through the walk through and didn't really get a chance to look at the house throughly. We have issues with the house but unfortunately have not moved to Florida yet so we are having issues getting repairs needed. There is a wall on a pocket door which may need to be rebuilt. We have some tile which needs to be replaced. Construction was eager to move us along and only concerned about getting a good review but not really wanting to help us. We love the community and our neighbors. But their customer relations need some work. They say that they will call you back and don't or don't show up when they say they will I don't like being lied to by Chase (a service rep) They also came in our front yard when I was not home and tore up our front yard with out letting us know they were coming. Apparently they do this to every house after closing so they should have told us before it happened. ... More

From start to finish, we have had a very good experience with Del Webb. Our foreman Mike Rogers was in charge of the crew who built our new home and was attentive to every detail. I could not have asked for a better foreman or a nicer home. I believe our home was built with very good quality. Even after we closed on our home, they are always here to help with any issues that may arise. We made a good choice to go with Del Webb. We are very pleased and happy.

Originally set high expectations and did not deliver. This is the 4th new home we've built and unfortunately this is the poorest quality of any of them.

Our salesman was outstanding. Competent Intelligent. Kind Our choice advisor was knowledgeable and pleasant Our construction foreman was friendly and helpful and diligent in getting all correct Great company

I dont understand why it took so long to start home once I went to the design center... it was about 3 months delay?

Could improve on architectural features for seniors. Also, every quick move in home (which I needed) had design flaws. (Such as black hinges on doors and bronze knobs, etc etc). Staff has been helpful, but not all issues settled as yet.

Debbie was a terrific home quality coordinator!

Overall the building experience has been great! The communication of the construction team was amazing. Also after closing they met every expectation.

Mark, my sales representative and Allison my project manager made the purchase and build much easier than I expected. Clear and scheduled communication every week helped avoid misunderstandings and kept the project moving smoothly forward. The design center was a wonderful resource to help us make our home personal. Building a new home and moving are always stressful, but this team kept it manageable.

My experience at Del Webb Tradition has been very positive so far. Everyone I dealt with from sales, construction, financing, and after move in support, has been great. We are pleased with the design and workmanship of our new home.

Pulte Mortgage, Pulte Insurance, sales, created the worst experience. Failure from every point. Do not buy from Pulte.

The Sales sector: Felt we were pushed to make a decision that day itself. The Sales person told us we may not get the lot we wanted if we walk away from it that night. We deposited $10,000 that night when we signed the contract. Now that we are in LP home, I found out from others that they were given 7-10 days to think through for the decision. We now feel we did not select a model that works for us in a rush. The Sales person also chatted to provide only the best scores in the survey and let her know if we decide to score her lower (Intimidating). Design sector: Limited time provided to decide. This needs to improve. Restriction on what you can select since everything seems packaged. Selection of any upgrades from default seems way pricey. The Building sector: We could not complete the survey that was sent to us since we were traveling although reminded- all of sudden, the response to calls with questions are definitely poor to none. Mortgage and Closing sector: Fantastic. Although the loan officer was asking too many personal questions (offensive) that was not necessary. Cost: Expensive in comparison to other sub divisions. Community: People in the community are friendly and very nice. We are completing this survey to bring up fault in an individual survey for each sector that was sent out. If the person in the sector is approaching the customer to provide the best possible survey, what good is that survey for measuring performance? We felt intimidated. ... More

We have built before and this process was very timely and easy.

Lied to ... The lot we picked did not have a 20' wall of dirt piled on the common area facing the trees. now it does !!!! we were never told about this and if we were we would have picked another lot.. Once the walkthrough is done, no other issues that arise, other then the items on warranty, will not be remedied... unlike the developers in the last three homes I bought from a developer in a community who were customer centric and looking for a high NPS Net Promoter Score. We did not get the design, in part of the kitchen, that was signed by both parties and was part of the contract. I detailed this in the first survey and its clear no one reads them as I excepted call from Dell Webb addressing these issues. If this were the issues I had with my other builders there would have been a F2F meeting, NOT HERE ! ... More

Warranty issues handled quickly, very responsive.

The home buying process we thought was going to be fun, but it didn’t turn out that way. Several things we wish we could have changed after our sales person gave us bad information. One of those was that he told us we had to have the exterior gas line come out of our bedroom, when we walked around with our construction manager he told us that was not the case but it was too late to change. The second thing we didn’t know was going to be an issue is the tankless water heater, we have never had one, we didn’t know if we needed the recirculating pump and our sales person didn’t give us any guidance on the product, and now we waste so much water waiting for hot water, if he would have explained how the recirculating pump worked we would have been able to make a more informed decision. If we want to stop wasting water we would have to purchase a new one for over $3000.00. Maybe you should have the construction manager in one of the early meetings to explain these things if the sales people don’t know the answers. Because Pulte is so strict in not letting homeowners change selections. That is the most frustrating thing about this process along with a sales person that told us inaccurate information more than once. We would really like Pulte to let us upgrade the tankless water heater to the recirculating pump model, we would pay the extra material costs and labor, areas of having to purchase a brand new model, they shouldn’t even offer the model without the recirculating pump, I can’t imagine that other homeowners aren’t disappointed if they purchased the same model as us, cold water to wash your hands after using the restroom is very frustrating! We have already had 2 plumbers out to diagnose the problem and both said the only option is a new one with the recirculating pump. Not a happy homeowner. ... More

Good communication with the project manager

Pulte mortgage was very difficult to deal with. Our oven was not installed properly, resulting in the wires burnt creating a fire hazard. Any issues we had were addressed in a timely manner.

Our home purchase with Pulte and Del Webb went very smoothly and dealing with the builder was uneventful. The dealing with the construction person for the walk-thru was informative and all requested items to be handled before closing and move-in were taken care of as was promised. We would not hesitate to recommend Pulte and Del Webb.

I looked at this home at the end of March knowing I could not do anything until the middle of August but when I looked at this one l prayed right there the front room and said Lord if this one is the one you want for me this is the one I would like to have This is the One He saved for me and I am thankful because it is were I am suppose to be My husband passed away January 15 so I moved close the my precious family in FV Moved in August 14

Superintendent Travis has been very responsive at helping with punchlist and warranty issues. Build quality-there are walls that are not at right angles, messy grout work and drainage issues. HVAC issues that are unresolved. Noisy A/C condenser.