Del Webb Reviews

Working with Ken in sales was really good, he kept us informed about the progress of our home up till it was finished. Our building Supervisor Kohl kept in touch with us on each step of the build and corrected any issues that we had along the way. Right now we're compiling a list of items that need to be corrected and will wait and see how that is handled.

Being on the East coast during the construction was difficult and didn’t have the best updates of construction.

Poor trim materials, lousy paint, lousy finish work (use caulk to try & cover up poor craftmanship). Every time they fixed 2 things, they damaged/broke one other thing. They had to install our wood floors 3 times. I (buyer) was the one to find the errors and installation issues with the floors. Pulte would have sold it to me in poor condition if I had not found all the issues. They do not inspect their contractors' work, and hope that caulk, poor lighting, and quick walk-throughs will get them to the closing process. Their entire management team needs to adopt an old management philosophy - "INSPECT what you EXPECT". My spouse said it best:, " I feel like I purchased an old, used house - not a new house, We will have to repair, replace, re-paint so many things - we should have purchased a used house in better condition". An example: after less than 2 months in the house, the finish on the bathroom sink stoppers is already wearing off (and these were their UPGRADED products). I also spent about 2 weeks sanding and re=painting to cover drips, runs & areas where the paint did not even cover the walls. I knew Pulte's reputation was bad, but had heard they had improved.... NO WAY, not after my experience! ... More

Builder was very knowledgeable about all the materials and craft

The Site Manager was the best.

They were right on the time to finish the house and have been very good if I called and something had to be taken care of. I love the house and think I got a very good deal for what I got.

Disappointed in the overall care of community. Light posts not repaired. Fire hydrants not painted. Don’t like the looks of the electrical poles in yards,yet home owners association wants us to take care of our properties.

Realizing everything was as advertised and described. All were friendly and helpful, and we were kept up to date on the progress on the house.

Over all finishing work is less than satisfactory, made a list of things that need to be corrected after 2 weeks , no one has made contact with us after 7 weeks , ,called to see when we could expect some one would be out to our new home, Was told be 3 an a half more weeks , an we have more issues to be corrected . Up graded kitchen cabinets, 3 doors don’t close properly, an 2 drawers don’t close properly , very sloppy painting, spilled pain drops , on our walk through counter tops in kitchen an both baths had a film of dust on them , garage had paint drops every where , concrete finishing work on both patios poor , floor to ceiling glass wall in master shower, water leaks out on to floor . This is not all of our concerns. ... More

Number one reason to buy Del Webb are its employees and their extradordinary dedication to serving their customers. Number two is their delivery of a product which has value, both interms of dollars as well as quality. Already, we have contacted their warranty department which is highly responsive and willing to go the extra mile to satisfy its obligations to the homeowner.

Our overall experience was very good. Everyone we delt with was very professional. Still waiting on punch list items. We hope they will be done in a timely manner.

Our experience was personal. There was time taken to listen to our needs. This is such a major decision and we were given the time and attention that was needed to complete the process. I would recommend this community to my closest friends and family.

I enjoyed working with the sales department. Working with the field managers can be trying as they like telling and not listening.

Bob Moore our sales person was extremely helpful in our purchasing process. He made us feel completely comfortable and not pressured. The clubhouse, the amenities, the pool and the lifestyle director are what drew us to Tidewater.

Overall good experience. Unfortunately we bought off floor plan. Design center could have been better educated about the unit.

Caring attention to all details of home purchase and treating customers/buyers like family.

If you’re looking for a truly custom home, pick a different builder. If you’re OK choosing from available builder floor plans and available builder design and decor options, then you’ll enjoy your experience. Just don’t ask to move a wall or choose a custom paint color they don’t offer. The answer is,”no.” And if you have any sense of modern style, be prepared to change out every light fixture In the house after closing. The builder options are very bland, even the upgraded ones. The sales team and the construction team are quite friendly and very responsive. But their hands are tied by corporate, when it comes to any nonstandard requests. The neighborhood and neighbors are great, and will make for a fun and comfortable retirement. ... More

the homes are solid and the building teams work together to provide your new home in a very timely manner.

This was an overall good buying experience. Be very careful when evaluating the upgrades. Sales wasn't always thorough in explaining additional options out there. I recommend looking at the existing homes and see what else they have. Ask a lot of questions.

They were able to fix anything that we had seen that needed to be corrected in a timely manner

Not a pleasant experience at all! We felt exploited and taken advantage of at almost every turn.

Great value for the price. Attention to detail in the construction of the homes and I’m a retired carpenter that’s hard to please. Truly a fantastic quality home and a wonderful development to live in

Pulte tries to build homes too fast. Our tile floor was installed uneven, the grout was not done correctly and we had hazing all over our floors. The bottom of our cabinets were left unfinished and the outdoor cement work had footprints all throughout it.

Our field manager built us a beautiful home.

Even though we were in Illinois the entire time our home was being built in Florida our salesperson send up weekly photos of the progress. Our Project Manager/Construction supervisor was very responsive to our questions during the build and spent 90 minutes with us on a video call to do a "walk through" just prior to drywall to allow us to see everything to make sure it was all correct. We we closed the build quality was beyond our expectations. The fit and finish was excellent. Of course there were some minor cosmetic issues that will have to be addressed but that is to be expected. I highly recommend Pulte to build your next home. ... More