Del Webb Reviews

Kitchen Sink and Laundry Sink were both installed at incorrect locations. Field Manager did not check on his sub contractors or this would not have happened. Closing walk thru we noticed no gutters on rear of house, had to tell Field Manager, when they installed the gutters they installed incorrect size had to re-install. Field Manager was a poor communicator only concern was to get home completed and move to next one. Paint and trim are very poor quality. Field Manager not concerned with quality.

Move in 11/19/21. Nevada water notified me on a progressive leak 35,000 gl on my property. Notified the builder thru Las Vegas Warranty, Rick Crain field supervisor told me its out of their hands due to meter xfered to NV Water already. I was out on what to do next. Kept informing the builder up until I got hold of the Clark County District Supervisor. On the day of 12/03/21 finally Mr. Crain acted upon and told me to stop sending e-mails. I was furious. My water bill a big question on how to bill the builder. This is chaos! Up to now the lists continues on major discrepancies.

Beware their are so many problems with builder Example Quality of work poor

The lack of communication, the workmanship, the turmoil with the field & construction managers was inexcusable. We could not get firm answers on anything all the way til the closing. We had to hire our own home inspector because there were so many issues. Our inspector confirmed and found multiple discrepancies. A full report was submitted to the field & Construction Manager by our inspector. We had to have a Build Quality Celebration form with at least 15 items on it signed by Construction Manager on the day of closing although they promised to have these items repaired by closing date. A copy of the letter & inspection report was submitted to Pulte title company on day of closing. ... More

The delays in construction were excusable given the pandemic. The quality of construction is poor to awful. The service to fix problems is non existent. During the final inspection several problems were identified that are impossible to get fixed. The paint used in the house is of poor quality and the paint job is appalling. All upgrades make this new house livable but not worth the added cost. I would never recommend Del Webb construction to anyone.

We paid close to $500K for this home. We purchased higher grade cabinets only to find them installed with damages. We have holes and damaged sheetrock masked by molding. We have been in the house less that 2 months. Already we have stress cracks in our walls; tile is cracking in the master bath; and caulking is pulling away in the shower. There is excess paint and caulking on almost every trim around doors and windows. Doors and trim were painted without first removing dust. Trim, in some cases, is not square with the walls and there are gouges in much of the trim. Outside siding was installed either incorrectly or damaged. There was a lack of quality control in almost every aspect of construction. Several times, we had to have things redone because the workers did not follow blueprints. Overall, a shoddy operation. We expected more from Pulte. We have photos of all of this to document what Pulte calls "Quality Construction". ... More

Our experience with this builder has been terrible. We urge everyone to stay away from them. Weeks after completing the purchase of the home numerous items remain to be completed and all we get are excuses. These were all items identified well in advance of closing and we were told during the final inspection that they would be completed the week following closing. Nothing but lies. After agreeing to purchase the home the builder basically stopped working on it for weeks, which delayed our move.

Our Del Webb rep Melanie was never there for us. She didn't return phone calls or emails. We were not local so that was the only way we could communicate. We would have walked away entirely if not for our 3rd party representative from the Stacy Group. Our construction field supervisor Jack was a ghost. We heard virtually nothing from him. When Homer came on board things got better but the damage was done. When our "final" closing date was postponed at the last minute the construction head Landon promised us some help/mitigation for the additional $4000 in moving expenses We incurred. But that has yet to happen despite out attempts to reach out. Overall our experience has been needlessly difficult and unprofessional. ... More

We expressed our disappointment and it was rejected.

Even many of the upgrades still are cheap materials. The workmanship is a zero out of 5 stars. The drywall and texture in every corner looks like a 6 year old did the work. The paint is so watered down that you need to repaint the inside of your house right away. The cabinets are cheap and half of them don't close properly. The brand new bathroom countertops came scratched and lare so cheap that I am afraid to put anything on the counter. The carpet was an upgrade and it is no better than the cheapest and thinnest carpet I have ever seen. When the carpet installer comes to install carpet in the new builds, they show up with a roll of carpet in the back of a non-marked pick-up, they put the brand new carpet in the street, new side down on the asphalt to cut the carpet to the proper size. They don't put any protection between the new carpet and the filthy street. We have a 19 page report that was sent to Pulte of repairs that need to be done. Not a word in 2 months from Pulte regarding fixing the repairs. The toilet and counter top in the spare bathroom belongs in a kindergarten classroom. The size of the toilet and the countertop is embarrassing that a builder would put that in a new home in a 55+ community. Standard height for every home that I have ever been inside of throughout the country is much taller than both the toilet and sink. The baseboards throughout the house look dirty all of the time. They have been the same since the first homes were built here. If you are building a home make sure that pay the money for the upgraded baseboards. The finish work on the home lacks any pride of workmanship. For example, uneven windows, damaged inside doors, terrible drywall and texture work, paint drops on nearly every piece of tile throughout the house, very sloppy grout work between the tiles and the walls throughout the house, the whole house fan air duct was never connected (how did that ever pass inspection?), broken tiles on the new roof, the list is long. The sub contractors need to be held responsible to clean up after they are done for the day and to respect the home that they are working in. Trash was thrown every single day in our island before it was covered by the countertop. Workers urinated in our spare bathroom bathtub. The construction site is filthy with trash and leftover materials thrown on the ground. Pulte can do better and should do better. ... More

I have built other homes with other builders in the past. This has been a terrible experience. Lack of communication. Lack of follow through. Empty promises. Could not keep to schedule. Long list of punch list items still not addressed and we closed on our new home 5 weeks ago. I do not recommend Pulte. Find another builder!

Del Webb/Pulte sales staff has slick marketing and friendly folks to sell their product. As we waited over the next 6 months, we heard nothing other than from the money people wanting to make sure we paid. Our "celebration walk" (looks great in the video, smiling customers, clean home, etc.) was a DISASTER. The home was SO dirty - floors, cabinets, walls, ceilings and they were ALL damaged or so poorly finished we couldn't believe they would turn over a house in such a condition. Del Webb's/Pulte's response was "well, you get a year to let us know what needs fixed." We wanted a house we could move into and enjoy - not this! We spent the first two weeks on our knees just trying to clean paint off the tile floor through the WHOLE HOUSE - one tile at a time. We spent the first two months waiting for sub-contractors to show up to "fix" things that should have been fine in a brand new home. Now we're starting month-3 and over half of the contractors never showed up in the first two months. Apparently, our time doesn't mean anything to Del Webb/Pulte. We are SO frustrated. We moved to this community for the amenities, but haven't been able to use any because we sit home waiting for subs to come get our house move-in ready - as we live out of suticases waiting for repairs to EVERYTHING! Del Webb/Pulte doesn't give you any way to reach anyone other than one person - so if they aren't responsive, you're out of luck. ... More

We would be very hesitant to recommend Pulte Builders as a quality builder. There were so many disastrous situations we experienced during our build. Unfortunately, some of our problems have yet to be resolved. It's a real shame when you spend nearly a half million dollars on a home that you THINK is going to be a quality build, and it turns out that shortcuts and poor quality workmanship are the standard. So very disappointed in what we thought was going to be our "dream home."

The workman did not seem to know or care about the job they were doing and materials for the most part seem inferior. The foreman did what he could considering the workman, materials, and how many homes he was overseeing.

There focus is too close, not to complete the house or be concerned about quality.

Broken and chipped tile materials used by Pulte, split wood boards, electrical problems, sewer line crushed, doors dinted and dinged, pavers damaged, overall rushed and low quality construction, very dissatisfied homeowner. Builder not responsive to fixing problems, keep getting the run around. I regret buying a home built by Pulte.

The builder poured the concrete slab wrong. After three weeks of trying to tell my field manager that through text, email, and voice messages, I finally found out the field manager had quit. After some time I got someone else to tell me they “identified the problem” but offered no plan to fix it. Even though I asked specific questions about reinforcing with rebar and using an expansion joint after they would jackhammer the concrete, I never got a direct answer if it would be done. I still don’t know if it was done. Things did not get better. Our current field manager says he will call, assures me he will take care of me “next week”, but never does. We have kick plates and trim pieces in our house to be put on but no one comes to do so. I found out they are sitting in our living room instead of being on because our field manager didn’t know he had to order them. Everyone is learning, so that isn’t the big deal but you would think a month after closing he would make us a priority, especially since it was his mistake. He has never said it was his mistake; a carpenter casually mentioned it. We are supposed to have a screened porch. The material has been here to make a porch for about six weeks. At our closing walk through, our field manager said “they will be here this weekend or next”. Of course that didn’t happen. Typical of the way he talks, but his words mean nothing. Somehow our house is the only house being built this summer that didn’t get gable vents. Still waiting for them. I can see a house on Haywood, one street over, with attic vents and the painted structure for the screen porch. It doesn’t even have siding or a garage door. How can our home not be a priority? Handles on master bath have not been installed. Same for some door stops. The floors and thresholds were covered with paint and some other substance. Our master bath cabinets also had quite a bit of paint on them. After over 10 hours of scrubbing on our hands and knees all but the thresholds are now clean. There is still paint on the kitchen counter we can’t get off. We just found the guest bath tub is cracked. During the summer my wife came over and found the bath tub mostly full of water. My wife mentioned it because she thought it was weird. It makes sense that they knew they broke it and were testing to see if it held water. The crack is across the top of the ledge and goes down about 3 inches into the tub. Not obvious until you look close, but definitely there. We have never even used it. There are corners in the master bath and kitchen where the tile doesn’t meet the trim. One time I got upset with the empty words of the field manager. I texted him that I lost my patience and wanted our house to be a priority over other houses that were started much later. He immediately called me and was yelling, almost screaming mad. He was yelling that he was tired of being held accountable for things he didn’t have control over and people he couldn’t control. He screamed that he hated Pulte and that he was quitting in two weeks. He didn’t quit. He is still here. My wife went to the Pulte website and couldn’t find a phone number. She found an email so three times she has sent an email asking for someone to contact her. No response. During the summer Pulte sent out a letter blaming delays on a lack of material and workers. That is partly true, but our materials were always here waiting on workers. My son built a house this summer with another builder in Hamilton county and has had zero problems. ... More

Tell you all good things they use but use anything they can cut their cost an charge the customer more

A very poor customer experience during and after the build process. I have advised several friends of mine who were considering buying here not to due to the issues.

Make sure you have an independent building inspector inspect your home before you sign off on anything. It is hard to get issues addressed after you move in. You cannot get a response from a person to find out if and when your issues may be addressed.

I was buying a model home "as is". Pulte asked to move up the closing and close in 2 weeks (6 weeks earlier than scheduled)which I did. The day before closing my realtor did a walk thru and noted the items to be addressed that were not considered "as is". This was a model home that had a sales office in the garage. After closing I went to the house to find nothing that was noted the day prior had been completed. A few weeks prior in a walk thru I was told that the garage would be turned back to a completed garage. They had walls, ductwork, hvac, lighting and flooring to remove. While I was moving in they came to power wash the garage. I asked to push it back a week. Then I was told that I would have to move everything out of the garage which you can imagine was considerable given I just moved in the day prior. Would not have been an issue if done prior to closing as expected. They were coming in the morning so we got up early to move everything and then they didn't show up until 3pm. All of my stuff was sitting in my front yard all day. The power wash was a poor job that left residue and marks from the temp walls and flooring all over the floor. They also said the house was going to be cleaned which wasn't done. They came to clean as the movers were moving everything in. They drywalled the baseboards up around the perimeter of the garage for the sales office and when the temp walls were removed there are now big gaps where the temp walls met the garage walls. Still not fixed almost a month post close. Also I discovered that the freezer didn't work and was told that I bought the house as is and that it was not working earlier and they had a part replaced and didn't realize it still wasn't working. Told me to call to see if the part was still under warranty. I understand "as is" but aren't sellers responsible for disclosure of these items to buyers? And wouldn't you think that a house that is 2 years as a model home so never lived in would have working appliances? I have called for service but warranty people can't come out which will be 6 weeks post close. Even then there is no guarantee that it will be covered by the warranty. They damaged the siding when they removed the equipment for the sales office and was noted several weeks before closing. Wasn't fixed and was told I purchased "as is" and they provided me the name of someone who could fix it at my expense. Needless this has been a disaster and completely avoidable. Get everything in writing , require all things be completed prior to close, and buyer beware with Pulte. ... More

By far, the worst new house purchase I've ever made - this is my fourth. Pulte can speak of quality, but there is no evidence of quality in my house. And the design oversights are astounding. Even junior architects shouldn't make such fundamental errors - doors that open on to each other, doors that cannot be opened unless another door is closed, air vents over dining table and living room seating area, windows that cannot be opened all the way because there is no grab handle on the bottom of the windows to close them, 'frameless' shower enclosure only missing the cheap aluminum frame on the top side, shower door that only opens out so water drips on the floor and shower mat cannot be used, no towel rack - must step out of the shower dripping wet to reach a towel, and the list goes on. And the poor workmanship - damaged countertop, damaged cabinet doors, wrong shower tile, horrible paint application, and more. I've been in my house for six weeks and the 'warranty' work is ongoing. Thus far, no design deficiencies have been fixed. ... More

Poor quality in workmanship and not responsive to fix them

The house was not ready for us to move into on our closing date on August 3. The floor tile was defective and the builder knew this 30 days before closing, the carpet was badly stained from muddy shoes and needed to be replaced. The kitchen vent shroud was installed poorly and totally unacceptable. We were told that we could not move into the house for 30 days after closing due to these construction defects. It is now 70 days after our closing and we are still waiting for the kitchen shroud to be installed and the correct dryer to be delivered. We are still waiting on payment for compensation for us to rent back the villa we were living in due to extending our closing for the second time. All this has caused extreme stress and frustration. ... More

It wasn’t a good experience! With the title company!