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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9521 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Doesn't care about quality finish

  • Carol A.
  • Verified HomeBuyer
  • October 30, 2020
  • Bluffton, SC

Good floor plans, great field agents trying to do the best they can with overworked, under trained tradesmen (esp. painters and drywallers) Electrical layout doesn't make sense.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Del Webb - Great experience and workmanship with Pulte

  • Larry Y.
  • Verified HomeBuyer
  • October 30, 2020
  • Albuquerque, NM

Great experience and workmanship with Pulte

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The purchase to build process

  • Daniel K.
  • Verified HomeBuyer
  • October 30, 2020
  • Corcoran, MN

Not a custom builder at all

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Jay M.
  • Verified HomeBuyer
  • October 29, 2020
  • Land O' Lakes, FL

We are very satisfied so far. Everyone has treated us like family.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

We loved Bly!

  • Paul G.
  • Verified HomeBuyer
  • October 29, 2020
  • MARANA, AZ

Our new home is beautiful!

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Happt Homeowner

  • Sharon R.
  • Verified HomeBuyer
  • October 28, 2020
  • Bluffton, SC

We are loving our new house. Our field manager was very responsive and conscientious. The house has exceeded our expectations. The quality of the work and materials is excellent. I would recommend Del Webb to my friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Pulte has a great program for ensuring that buyers get what they

  • James R.
  • Verified HomeBuyer
  • October 28, 2020
  • FLORENCE, AZ

Pulte has a great program for ensuring that buyers get what they want and pay only for that.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Del Webb - Overall we are loving the neighbors and location.

  • Scott L.
  • Verified HomeBuyer
  • October 28, 2020
  • Hoschton, GA

Overall we are loving the neighbors and location. But, the quality of most things are not what we expected. From bad workmanship in garage doors, flooring, and other construction. Our microwave has been broken for over a month( only in the home for less than 60 days). Warranty work from both Pulti and appliance vendors is painfully slow to non responsive. We had heard from current residents about these issues, but did not think it could be as bad as we have experienced.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

Del Webb - Many lay-outs to choose from although there were no apartment

  • Myra A.
  • Verified HomeBuyer
  • October 28, 2020
  • Florham Park, NJ

Many lay-outs to choose from although there were no apartment models available for viewing when I purchased my apartment in Building 1.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

A Great Experience

  • Susan K.
  • Verified HomeBuyer
  • October 28, 2020
  • Mesquite, NV

Zac and Brogan took care of every detail in the design and building of my home. They are true professionals, and the result is a beautiful home and a happy homeowner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth experience from beginning to end.

  • Michael S.
  • Verified HomeBuyer
  • October 28, 2020
  • Port Saint Lucie, FL

With new construction my house was scheduled for 8 months from the time of commitment. Bench marks for each phase of the construction were set and met for each. Living in another state I was able to stay in constant communication with the builder and was shown live face time videos of the progress. Any concerns I had were met promptly. The house was ready on schedule. The builder has continued to follow up now that we are in the house and has attended to some follow-up procedures, We are very satisfied with the overall process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They listened to our concerns and made effort to correct/solve them.

  • Robert H.
  • Verified HomeBuyer
  • October 28, 2020
  • Corcoran, MN

Fun to work with from the sales through design phase and build phase. We have enjoyed our new home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb Community

  • Gary E.
  • Verified HomeBuyer
  • October 28, 2020
  • Corcoran, MN

We were kept informed on the progress of the home. We had access to the home as it was being built which kept the excitement of a new home fresh. Everything was finishing on time but the cabinets. The cabinets were held up due to the Covid19 pandemic. Even with that they were able to finish the home about 3 weeks from the original date estimate (pre pandemic estimate).

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Slopeside or ski-in/ski-outThe entire experience went very

  • Jacob S.
  • Verified HomeBuyer
  • October 28, 2020
  • Wilmington, NC

Slopeside or ski-in/ski-out The entire experience went very smoothly. Our sales agent and builder were very accessible and answered any questions we had in a timely manner. They completed our home faster than they first anticipated, making our move in sooner than we anticipated. We love our new home and community!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Exceptional service from Andrew, Lidia, Craig and Lisa.

  • Montel H.
  • Verified HomeBuyer
  • October 28, 2020
  • Corona, CA

Exceptional service from Andrew, Lidia, Craig and Lisa.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Lack of help when there is a problem. The shoddy workmanship

  • Vickie L.
  • Verified HomeBuyer
  • October 28, 2020
  • Saint Cloud, FL

Very disappointed.. Had a Pulte home in California , workmanship was beat, unlike the new Sunbridge community in St. Cloud

Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. We would like to learn more so we can address the situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

For a large community, it is good value

  • Ginny K.
  • Verified HomeBuyer
  • October 28, 2020
  • Florham Park, NJ

The Forman on this job does and excellent job. Pulte should be very glad that they have someone like Mike as he goes the extra mile for everyone.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Del Webb - Our home is beautiful and well built.

  • Craig S.
  • Verified HomeBuyer
  • October 28, 2020
  • Lakewood Ranch, FL

Our home is beautiful and well built. The service follow up is very poor. I have a toilet that is defective and has been waiting for replacement for over two months.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1

Amazing

  • Ralph G.
  • Verified HomeBuyer
  • October 28, 2020
  • Lakewood Ranch, FL

Easiest procedure ever with lots of attention to my needs

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lacks the quality to justify the price.

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2020
  • Myrtle Beach, SC

Used inexperienced trades. We were at the site each day and saw firsthand how and who was doing the work. The interior work was not completed by experienced contractors in most cases. This was proven correct by the number of times we had to have repairs done.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home but we thank you for taking the time to share this feedback as it is essential to us as we work to better the new home build process. If there are any additional comments you would like to make or anything we can assist with, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you again. ^AS ...

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

Del Webb - I am a retired home builder and the experience with Del Webb

  • Rd K.
  • Verified HomeBuyer
  • October 23, 2020
  • Ave Maria, FL

I am a retired home builder and the experience with Del Webb was excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very bad experience

  • Andrew B.
  • Verified HomeBuyer
  • October 23, 2020
  • Wake Forest, NC

We have experienced problem after problem and Pulte ignores us and is unresponsive.

Del Webb responded:
We are so sorry to hear that our team has not been responsive to your concerns. We would like to make leadership aware and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Building homes fast and some sub contractors make

  • Thomas M.
  • Verified HomeBuyer
  • October 22, 2020
  • OCALA, FL

Must realize builder putting up homes pretty fast.Some sub contractors not real experienced.Warranty however helps resolve issues. I was not happy with Pulte financing initially however it was resolved. Person i worked with not knowledgeable not explained all aspects of financing. I found out on my own. Field manager/warranty manager great.Had contact and able to see it being constructed.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Disappointed in overall quality

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2020
  • Summerville, SC

Design choices are decent but limited (we replaced several lights already because they don't fit our decor and no other choices). Construction quality and materials are lower quality. I am very disappointed in the quality of the drywall and painting, fit of moulding, overall construction (we have several walls that are not square!), the tile and grout is poorly done. I think they use unskilled labor for a lot of the work. We were unfortunately unable to be at the house as it was constructed and did not find these problems until after we moved in. I think many of the issues will be corrected ...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Del Webb - I would never recommend Pulte as a builder.

  • Melinda I.
  • Verified HomeBuyer
  • October 22, 2020
  • Spring Hill, TN

I would never recommend Pulte as a builder. The quality for the price was not good. The follow through with construction issues was poor. I was asked to say that the home was complete at closing, even though it was not complete. The house is not complete as of 10/22 and we closed on 8/10.

Del Webb responded:
Thank you for taking the time to share your experience although it is disappointing for us to hear. We would like to look into your unresolved concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2