Del Webb Reviews

Pulte builds a very low quality home for the $600,000 we paid. Their field managers and others should only be working in $200,000 markets.

Maybe my expectations were way too high. I still can't believe the lack of craftsmanship and care. I'd be embarrassed to have others look at my work and feel the way we do.

Cheap materials and workmanship; walk through more like a drive by; why bother asking when you don't respond to your respondents?

We moved in to our new home and it flooded with grey water the first day we were in because a fitting was lodged in the mail drain. That was September 5th. They had to saw out a 4'x4' section out of our slab. They did recapture exhaust from the saw and our house was FILLED with the dust of the concrete so bad that you couldn't see across the hall and all of the smoke alarms were going off. In fact all of the smoke alarms were full of the dust. They fought us regarding clean up every step of the way. And we still do not have our clothes, sheets or towels back. It has been 5 weeks. If it hadn't been for Service Masters we would still be in a hotel. THE WORST customer service I have ever experienced. ... More

We moved for the lifestyle but disappointed in quality of the construction. In a $500,000+ home, one would expect a certain amount of quality. Upgraded brushed nickel hardware does not include towel rods or toilet paper holders. If you upgrade the kitchen vent to include a wooden shroud, you lose the upgraded vent and are given a cheap noisy vent with two 30 watt bulbs (no LED lights or quiet vent fan). By the way, the design center did not advise us about this switcharoo. Thank goodness we had a great field manager for the construction but the tradesmen (framers, sheet rock, plumbers, painter, trim people etc) are so rushed and do not care if things are not right because someone else will fix it, wasting our time and much aggravation. Turf was brought to the house but was not installed or watered for 2-3 days in 103+ degree heat. Surprise, some of the turf died and still needs to be replaced. We have been here 2 months and have not met a single person who has not had a multitude of similar problems. Pulte just wants to slap up a house in the shortest time and for the most part doesn't care if the customer is happy. If there were another builder to choose from with the same type of Del Webb lifestyle, choose them without hesitation. The sales people want to help but the sales manager could care less about the customer. He just wants to sell the house, make his profit and move on. When I told him these houses were being built too fast which is why there are so many problems, his response was they are "not building fast enough". If you don't want to put up with these headaches, choose another location. Sun City Del Webb is not the place for you. The people that are now living here are great and we have developed many good friends in our neighborhood. ... More

Would never willingly buy a Pulte home because they use the cheapest possible materials to save them money. However, if you want to live in a 55 and older community they have you. They are definitely about Quantity over Quality. Very slow to fix things so make sure EVERYTHING is completed prior to closing because they are very slow to return. They certainly take the fun out of buying new construction.

WE WERE NOT ADVISED ON ALL UPGRADES BY SALES. SEWER BACKED UP TWICE THE FIRST WEEK, SEWAGE IN THE SHOWER, NOT FIXED FOR A WEEK. POOL WAS NOT CLEARED UNTIL ALMOST A MONTH AFTER CLOSING, NOW THE POOL MOTOR IS BEING REPLACED. BAD PAINT JOB...PAINT COMES OF TO EXPOSE DRY WALL IF YOU WIPE IT. FLOORS WERE VERY DIRTY. MANY SUB CONTRACTORS DID A POOR JOB.. INSTALLS MADE INCORRECTLY THAT HAD TO BE CHANGED. DEL WEBB PEOPLE DID NOT AND STILL DO NOT RETURN CALLS AND TEXTS. MEGAN M. GONE FOR 3 WEEKS WITH NO REPLACEMENT AND DOES NOT RETURN CALLS. MANAGER TODD WAS GOOD BUT HAD POOR SUB CONTRACTORS...PLUS MANY SMALL THING I WON'T MENTION ... More

The choice of materials and configuration is very limited. And even though our contract specified FULL OVERLAY cabinets, we did not get them. And I'm still unhappy about that. I think you should live up to the terms of the contract.

Pathetic response to issues identified after the date of closing. No response to emails, little to no corrective action to date.

We were told during our Celebration walk through 1-week before closing that our notated punch list issues would be fixed and /or corrected before closing, Well, that walk through was about 60 days ago at this time and only around 20% of those issues have been corrected to date. Dead lawn ( not watered appropriately by builder), dead bushes (same), stained concrete drive and patio.Unfinished cabinet trim.Several other unresolved issues. They keep saying they will fix these, but not yet.

Follow up was very poor through out the process and the initial walk through was a waste of time because non of the issues were corrected. Our warranty person is trying but the sub-contractors are not easy to work with.

Homes are being built too fast and workers are foregoing quality. We've had many issues and the most major issue will involve re-pouring the concrete for our front porch. We've been assured having to repour will not cause problems with the foundation of our home, but we are skeptical. Items we asked to be addressed in walk through were not addressed and now we are dealing with them through the punch list process. We had multiple dry wall patching issues. Paint used is like a primer and not a glossy finish making them very susceptible to markings and no way to wipe them down. Plywood just pulled apart in the attic and not cut. Water standing in our front yard where the in ground water meter is continues to be an issue. We are told grading it out will help. Overall we are not feeling we received good value for our dollar. The homes seem cheaply built and corners seem to be getting cut. I would highly recommend someone from Pulte/Del Webb check out how quickly home homes are being built. Many of our neighbors have expressed similar dissatisfaction. One neighbor is a contractor and he is managing things by fixing them during the home build as things go....not something I know Pulte would want happening, but he wants his home done right. ... More

The construction manager did no quality control/management on the home because from the start we had to call warranty service to get items repaired and had our walls ripped apart due to electrical shortage problems. Stripped out parts were put in and the list goes on. The front tree is dead but isn't covered because it's a landscaping issue and that's not part of warranty. We didn't even have a choice of the tree we wanted in the front yard even though we were able to choose all the options of the home from the ground up. Not the quality and experience we were expecting when we choose to build. ... More

I was told things that were inaccurate. Quality of materials is builder grade. The house they are building next door has a window that looks right into my window, 8 ft away, that floor plan should not have been allowed on that lot or set on lot differently. They respond to issues promptly but that doesn’t mean they get solved in a timely manner.

NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.

Very disappointed in the overall experience. Poor workmanship, lack of communication and many lingering punch-list items.

Sad to report that we were very disappointed with our build experience with Pulte/Del Webb. There is a huge disconnect between what the sales team presents and what the construction team delivers. The quality of the home we purchased does not live up tp our expectation. We had major issues that were not resolved to our satisfaction. We were just given a bunch of excuses and nobody want to be accountable for anything. They had not even completed construction by our closing date. It was a terribly stressful situation and for what we paid the quality we expected was not delivered.

There were many things wrong with the house as they pushed to get an early closing. Bathroom window, cabinets needed replacing, floors fixed, went without electricity in 2 front bedrooms for 3 weeks. Only 1/2 of flashing done above garage, etc. As of today, still haven’t gotten a cabinet panel replaced or the rain gutters re-pitched. I’ve seen better quality in a motor home. It really left us with a bad taste for Pulte custom homes.

Poor / incomplete finish work, damaged surfaces / cabinet wall, cheap / rough / gouged trim, bowed walls / poor drywall mud sanding prior to painting (unsure if primer was applied prior to thinly applied paint), missing trim, misaligned outlets and switches, cheap garage door (rattles, loud, only 1 spring for a 2 car garage), excessive cracks in patio and entryway concrete, patches of brown sod on property, HOA did not reach out to new residents (homeowner responsibility), waited 3 weeks for garbage and recycling receptacles, purportedly a gated community only to find out that the property walkways were opened to surrounding communities shortly after moving in and vehicles cut through the property for a short cut, house was vandalized prior to closing, someone tried to enter the house shortly after we moved in, had to consult with SmartCom during the buying process (paid for equipment that had to be changed out for a more comprehensive security company and for integrated systems) and was not informed that ADT was an option (only found out when it was listed on one of the Title documents), the title company parking / building was convoluted and deserted. In general, not set up for 55+ due to fall / injury hazards (some examples - tall cabinets requiring the need to stand on a step ladder, trip hazard in garage due to lip by garage door to keep water out, burn hazard microwave at head height, lacking exterior handrails for homes with multiple steps). ... More

I have experience building homes. During construction, I reported obvious errors. They were corrected. But, I noticed poor workmanship throughout construction and this situation was confirmed after we moved in, eg, sloppy painting and caulking, doors not properly hung, cheap materials, etc. I am slowly correcting these issues. We are glad we moved but house not worth what we paid-not yet anyway.

rush to close but never complete move in issues never complete warranty issues. no touch up paint supplied. Contract not honored.

It’s a take it or leave it company. When you sign a contract here you get zero rights and Del Webb has all the rights. Not only do you have to close when they want, inconsiderate of your need and regardless of the home’s condition, you can loose your deposit if you falter in any way. They can even cancel the contract at wlll if they desire at any time. Take it or leave it regardless of the incentives Del Webb may offer.

The rough work, footings, slab, framing, trusses and roof went pretty well. It was downhill from there. I don't know where pulte found there subs but there work was sub-par, with the exception of the HVAC contractor. Little supervision by the construction managers and it was a battle to the finish. We are now discovering new defects after we closed. Beware.

The value of the home paid and particularly the workmanship is below par

As a second time Pulte home buyer, I had hoped quality and responsiveness to issues would be improved in seven years, but my experience was quite the contrary. The simplest concerns and/or requests were met with negativity. As the buyer of this $1 million plus home, I am now left with a plethora of disappointments. These include horrible interior paint “finishes” on ALL walls, baseboards, and doors, and sloppy construction overall. Even the Pulte HOA rules are absurd as I am required to obtain permission to add gutters to my new home, a 45 day wait for “approval.” I will be warning anyone who asks to think twice before committing to a Pulte home. ... More