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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9785 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9785 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Del Webb - Very good experience Responsive to questions and issues

  • Kenneth F.
  • Verified Homebuyer
  • December 01, 2020
  • Fort Mill, SC

Very good experience Responsive to questions and issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - All were attentive to my issues and concerns throughout the building

  • Rene C.
  • Verified Homebuyer
  • December 01, 2020
  • Rancho Mirage, CA

All were attentive to my issues and concerns throughout the building process. That is carrying over into the one year warranty period.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality of build, attention to detail and overall project management

  • Karl L.
  • Verified Homebuyer
  • December 01, 2020
  • Rancho Mirage, CA

Class act, very professional, knowledgeable and able to deliver on commitments on time

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The sales department and the speed of building. There were no delays.

  • Joyce J.
  • Verified Homebuyer
  • December 01, 2020
  • Saint Cloud, FL

Pulte and Del Webb are very reputable. I was kept abreast to every stage of the building of my house.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - The only disappointment was that I was not told at the design

  • Sondra S.
  • Verified Homebuyer
  • December 01, 2020
  • Florham Park, NJ

The only disappointment was that I was not told at the design center that you had to pay extra to have a garage painted. I would have thought that the interior of the garage would have been painted with the grade that you choose that came with the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

T Dugmore our field manager was excellent.

  • Madonna H.
  • Verified Homebuyer
  • December 01, 2020
  • Port Saint Lucie, FL

T Dugmore our field manager was excellent. He helped us a lot. He was very experienced and knowledgable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthy

  • David F.
  • Verified Homebuyer
  • December 01, 2020
  • OCALA, FL

We were absent for the entire build and closing. We returned to find as near perfect house as you could ask for. Very happy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The quality of the homes

  • Anthony F.
  • Verified Homebuyer
  • December 01, 2020
  • Rancho Mirage, CA

All of the processes were very good-my sales rep Janet fields was outstanding and my construction contact Chad Vanvacter was outstanding

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Considering the difficulties of a build during the pandemic,

  • James T.
  • Verified Homebuyer
  • December 01, 2020
  • Georgetown, TX

Considering the difficulties of a build during the pandemic, this was a pleasurable experience with great employees!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb

  • Anonymous
  • Verified Homebuyer
  • December 01, 2020
  • Plainfield, IN

The epitome of the corporate America experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - We had to build our house virtual because we were living in Florida

  • Cynthia J.
  • Verified Homebuyer
  • December 01, 2020
  • Corcoran, MN

We had to build our house virtual because we were living in Florida and didn't want to travel because of COVID. The initial experience with our salesperson wasn't what we expected. Once the building experience started and we worked with Daryl (the project foreman) everything went smoothly and Daryl couldn't have helped more. He was awesome and responded to my questions in a timely matter.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Del Webb - All went to plan o.

  • James W.
  • Verified Homebuyer
  • December 01, 2020
  • Georgetown, TX

All went to plan o.k.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very attentive and responsive. Always keeping me informed of progress and gollowing up to make sure I was satisfied.

  • Dawn T.
  • Verified Homebuyer
  • December 01, 2020
  • Hoschton, GA

From the Sales Office at Del Webb to the Builder and Design Center, this Home Buying experience has been a very smooth process! I felt like each team member not only were qualified, but cared on a personal level to make sure my needs were met and I was satisfied. The quality craftmanship will certainly hold it's value! The Team at Del Webb works together at each phase, scheduling all processes of picking out lot, elevation, options, design center scheduling, Mortgage contact introduction, Home Insurance contacts all they way through closing, obtaining keys, touring club house and connecting ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Our superintendent Matt Cleary was phenomenal. Matt was highly responsive and a pleasure to work with.

  • David Z.
  • Verified Homebuyer
  • December 01, 2020
  • Fort Mill, SC

While are superintendent Matt was great, there were several issues with the quality of the contract work. Most notably, the plumbing and the painting. All issues were corrected, but could have been avoided with better quality contractors. The painters were just sloppy and messy.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Del Webb - We are completely satisfied with our purchase and started to

  • Lisa D.
  • Verified Homebuyer
  • December 01, 2020
  • Corona, CA

We are completely satisfied with our purchase and started to feel at Home as soon as we moved in. Being a first time New Build purchaser and not knowing what to expect, every part of our experience has been handled quickly and smoothly .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick but maybe too fast

  • David B.
  • Verified Homebuyer
  • December 01, 2020
  • Hoschton, GA

Love the house and neighborhood but finishing work is a concern as is handling of incorrect grout color that was recolored versus removed and redone.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

Care and concern for my experience

  • Marie T.
  • Verified Homebuyer
  • December 01, 2020
  • Corona, CA

I felt taken care of every step through the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - So far it's been over a month there not getting the work that

  • Rose F.
  • Verified Homebuyer
  • December 01, 2020
  • SAN ANTONIO, TX

So far it's been over a month there not getting the work that needs to be done.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 1

Building went along in a timely manner even with Covid present.

  • Lawrence V.
  • Verified Homebuyer
  • December 01, 2020
  • Plainfield, IN

We were kept informed of the building process in a timely manner.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Building Team

  • Christine S.
  • Verified Homebuyer
  • December 01, 2020
  • Saint Cloud, FL

From Crystal in sales to Tim and his team we are very happy DellWebb homes and Pulte

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

The lack of cooperation of what we wanted and what was offered at the scam design center. As well as the extremely high prices

  • John R.
  • Verified Homebuyer
  • December 01, 2020
  • Buckeye, AZ

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are having trouble getting your issues addressed. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

The closing and turnover process was very good including preclosing walk thru

  • Steven W.
  • Verified Homebuyer
  • December 01, 2020
  • Myrtle Beach, SC

We have now lived in two Del Webb communities and we have had good building and closing experiences

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Deadlines kept

  • Joseph P.
  • Verified Homebuyer
  • December 01, 2020
  • Georgetown, TX

In the season of COVID-19, the house was finished early, even with some hiccups in getting cabinets and flooring.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I have had seven service calls since I moved in Oct. 13

  • Joan S.
  • Verified Homebuyer
  • December 01, 2020
  • Corcoran, MN

Everything from a refrigerator that was installed incorrectly and rattled, to a furnace that was wired incorrectly and was cycling thru with the fan not turning on. There was a dryer vent issue, lock issue and dripping faucet that is on its second service call. I’m not breaking these things, they came broken.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 1

Great Project Manager, Danny McAvoy

  • Marie T.
  • Verified Homebuyer
  • December 01, 2020
  • Davenport, FL

Great Builder, Quality and Service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5