Del Webb Reviews

The contractors used by Pulte are below average. The roof shingles were defective when installed and until our personal home inspector went on the roof, Pulte had no clue there was a problem. They did no quality control to inspect the integrity of the roof. The towel rods in the baths are cheap even though we bought an upgraded model of Moen. The sodding of the yard was awful and Hittle landscaping skipped a 4 foot section in the back and after 6 weeks it has not been installed. We realize this is not a custom home build but really, the attention to quality work is not there. I question whether Pulte does any significant quality control of contractor's work and demand very much of them except a low bid price for mass construction projects. Don't know if we would do this again if we had a do over.. ... More

The sales experience was Matt was very good. Would have liked to know the prices up front for structural extras. Would have opted for the larger back deck. Garrett is a very good construction manager, much better than most, in my experience. Nany was excellent working with Kathy in the design studio. I cannot yet rate Jim on customer care. Am very concerned that our problem with heat in the master bedroom suite is not being handled. The Pulte HVAC installer said not enough air is getting to the master suite. We had some cold days in March. I question the builer's claim about quality.

We have purchased and built six new homes and the Pulte experience is the worse by far -- from purchase to move in. *Sales: Misinformation on several occasions. *Design Center: Quality of the design center and lack of adequate staff guidance and again -- misinformation. *Time line of build: (again) misinformation. *Mortgage: Absolute fiasco (left hand does not know what the right hand is doing). Again -- misinformation. *Quality of workmanship: Barley adequate. They don't have time to insure proper installations of flooring, fixtures, etc. A regional representative told us they didn't have time to measure for proper tile installation. * Key Complaints: Misinformation, lack of coordination (all aspects of the Pulte experience) including: sales, design, construction, mortgage, insurance -- ALL Pulte entities do not coordinate with each, and the customer gets lost (and misinformed) in the whole of the process. ... More

Closed on home middle of January ,had to close per contract.House was not finished ,it is the end of March still waiting on multiple items to be done.If a home is not ready should not close.Our money is tied up and the house is not finished.

Pre closing walk through with project mgr identified several issues he disclosed were to be addressed by closing (1 week). I was prodded to give a very positive review as mgrs performance would be addressed by corporate based on my review. After closing, repairs were not completed. Prior to closing I was treated like royalty. After closing, I didn't exist and 2 months later, I am still waiting for repairs to be taken care of. Buyer beware.

For the price of this home the quality was substandard. We upgraded everything and have issues, in particular, with the cabinetry - so many scratches and inferior painting, and the interior paint job was terrible. Our construction manager even told us that if we tried to wipe away anything the paint would come off. In speaking with neighbors again tile, roof, and gas meter problems. We asked consistently for the price of the "standard" furnishings, like flooring, carpet, cabinets, etc., to be shown on our upgrade sheet and it never was. Therefore, we consider that we paid way over market value for an upgrade and did not receive any credit off that price for the standard furnishings. They kept telling us that it was adjusted which simply was not true; otherwise, why would it not be shown on the contract numbers. ... More

Roof tiles not mortered down, foam showing in roof eve, needs stucco, roof dryer vent installed wrong, walls in house not straight. Baseboards not straight,bath cabinet installed wrong, shelves will not stay in place, caulk not finished in bathroom and kitchen, floor outlet missing screws, some kitchen cabinets are warped, overspray on cement patio, window caulk missing, patio screen door does not slide properly, dishwasher installed improper crooked, installer just cut off one mounting bracket, too much to list all

We feel the home is poorly built. The tray ceiling has marks on it, the tile floor is cracked going into the main bedroom, kitchen drawers are off the track, there is blue “stuff” on the hall bathroom shower tile as if some one, not us, took a shower

I thought the whole process is just average! I believe they kind of rushed the whole house build! The quality is below average… had to deal with things like doors not level or closing correctly. Many hinges still have paint splatters! I even had a window screen put in severely bent! For an $512,000 I would expect better quality!!

Sales: A+; Design Ctr: A+; Construction Sup: F; Customer Care: F: Title: A; Mortgage: F; Insurance: C

Dealing with Pulte mortgage was a tedious experience. Pulte insurance was horrible, they presented an unrated carrier with horrible reviews on their claims paying. We paid to have our garage floor epoxy coated; they applied the coating over cracks. When I asked why they didn't fix them first I was told " we don't do that". We should have been told to have done by an outside contractor that does the job right. So far the warranty department has responsive.

Everyone we encountered is very nice. However the materials used are poor quality and the installers/builders are not trained very well. Items were installed incorrectly and repeatedly had to be re-installed. A tremendous waste of resources. We love the Del Webb lifestyle and are enjoying living here, but our home building experience was not pleasant. We hope our home survives past warranty.

Make sure you get everything in writing up front and during the build process. Talk is cheap! The model homes and the actual homes are different. More than just the upgrades in the model homes. examples - placement of A/C unit, width of paved walkways, quality of finish,... Found many issues with framing, electrical and plumbing, prior to the drywall being installed. Even after the drywall was installed, there are walls that are not plumb or right angle to one another. When a door in one of the hallways is closed, the entire wall shakes. Poor design. Attention to details is lacking! ... More

Poor workmanship of interior trim, door installations, shower and second bath tile work/grouting. Above rating is a reflection of this. We were relatively happy until this stage of the project.

From miss communication during the early buying process on the lot we chose to construction errors and attempts to hide issues. I’m glad it’s over and I don’t have a part time job anymore overseeing the process. We love the community but it was a hard fought fight to get here.

Air Conditioning does not adequately provide cooling to Master Bedroom, Master Bathroom and Walk-In Closet. Large Holes left in the Garage Floor. Front Door not sealed properly. Piece of Trim cut to short in Master Bathroom which has left home exposed to Ants and other insects entering the home through Large Opening. Landscaping and Sod are Very Poor Quality for thr Price Paid for this Home. Large amount of Weeds were left present in Landscaped Areas at Time of Closing. Dead Sod was installed in yard. Some Areas did not have Sod installed at all.

There is little or no attention to detail. Quality control is most definitely lacking. My saleslady was the highlight of my whole experience. In a couple of instances, I was lied to which affected my trust. My end result is good...but could be so much better. One buys for lifestyle in Sun City and no home quality!

We paid 895K for this home. One wall is crooked, the oven hood leaks grease between the hood and the backsplash, and it has caused staining on the grout. Now my special needs son's bathroom is backing up from the walk-in shower all the way to his room door. I'm so disappointed I have no words to express it in a respectful way. If I'm asked, I will tell all we've been through unless it can be made right. a brand-new home with grease leaking out of the stove hood and a shower backing up into the bedroom. What a mess and disappointment.

Your warranty service sucks. You are more interested in avoiding responsibility and costs than satisfying your customers. Again, I could cite numerous examples but you really just don't care

The rooms are so small as well

Make sure everything is to your liking by the time you move in. one grows old and cold quickly after they have your money

Very disappointed in the quality of the work done in our new home. Chipped tiles, drywall sloppiness, floors have layer of drywall dust embedded due to not being covered, paint splotches everywhere. The cleaning crew did a terrible job of cleaning prior to us moving in. The entire experience was very disappointing. So much so I told a friend not to build with Pulte after our experience.

Beautiful neighborhood and clubhouse, but build quality of homes is sub par. I still have hopes that the more significant issues will be resolved (eventually), but responsiveness has been poor and follow-through even poorer. Everything from painting to flooring to electrical to carpentry looks like it was done by amateurs with little concern for the quality of their work. You might overlook that if this was an inexpensive home purchased as a fixer-upper, but for a new home at this price it is simply inexcusable. Word to future buyers - make sure you are happy with your home BEFORE you close. Delay the closing until you are satisfied - don't depend on promises to get everything fixed quickly once you close, because it won't happen. ... More

We felt that the builder, Pulte Homes, was less than truthful about what they were building for us. They substituted an elevation different from what was on our contract and did not inform us until we noticed the structural difference after the house had been framed and roofed and complained. They have no credibility with us anymore and, in talking with other new homeowners in the community, we are not alone.

The Del Webb structure of the type of community and the process listed to ensure a quality build with the customer’s best interests in mind and top warranty sold us. The workmanship was sloppy and either minimal or incompetent oversight of the trades given to see that the quality committed to happens. When the problems are identified they are worked on quickly before closing. Many times the mistakes are obvious where a little attention being paid in advance would have saved DelWebb thousands of dollars in corrections. Incorrect counter tops, cabinets, shower head, and washer dryer connections had to be corrected long after they were installed forcing other trades to redo their work to correct. After closing, you’re on your own. Wilmington “Customer Care” didn’t respond for three weeks on quickly identified problems - then took a week (with no promised day or time of repair) to have workmen show on the first problem. Then they made it worse than it was and a week went by until the sub’s owner came to fix. Three other trades have still not appeared. Customer Care demands that you follow their system, but treats every issue as if we are bothering THEM. Management must get involved in the actual performance of their promises if this company will ever meet its potential. ... More