Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 7905 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
7905 Reviews in All Areas
Customer Reviews
Every phase of new construction was bad.
- Michael D.
- Verified HomeBuyer
- September 08, 2021
- Buckeye, AZ
This is our 4th Del Webb new home and the experience couldn't have been worse. From being forced to bid on lots, to the house no where near ready on Walkthrough Day (and I mean no master tub, no cooktop, etc!), to broken windows installed, to footprints IN the concrete of our front walk, to even painting my two garage doors DIFFERENT COLORS. There is no end to the disappointments. Had we deposited less money, we would have walked away.
Del Webb responded:
We are so very sorry to hear that your home was a disappointment upon move-in. We are concerned to hear of these issues and would like the opportunity to bring them to the attention of leadership. If you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
A builder that doesn’t care
- Howard E.
- Verified HomeBuyer
- September 07, 2021
- Corona, CA
Pulte DelWebb Whatever name you want to call them. From construction, delivery of the home, customer service and mortgage company horrible. I think that sums it up
Del Webb responded:
We are so sorry to hear that you did not feel valued throughout your new home build process. We are concerned that you had this experience and would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Don't Over Promise & Under Deliver!!
- Dale P.
- Verified HomeBuyer
- August 11, 2021
- Buckeye, AZ
Our experience was not at all what we were promised. Finding out someone had put a cigarette out in our walk-in shower to finding a banana peel hanging in the spare room closest. The workmanship for the price we paid is very poor. We have had numerous issues with getting things complete. Commutation with our field manager is awful. We should not have to be the ones to contact people in order to have things fixed.
Del Webb responded:
We are so very sorry to hear that you have had a frustrating experience since moving into your new home. We would like the opportunity to escalate this situation to leadership and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Excitement quickly turned to disappointment
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Buckeye, AZ
We did our walk thru and the place was a mess and was told they would do a final clean. Pointed out several issues inside and outside of the house. Received a text 3 days later that everything was fixed and we could move in. I am out of state so I did not come back for 3 weeks. When I arrived w truckloads of items to move in the majority of the walk thru stuff had not been complete and the house was filthy. The superintendent did get most items fixed in next 2 days but I should of never had to delay my move in or call people to come fix and clean. I am still trying to get the last few ...
Del Webb responded:
We are so sorry to hear that your experience was tarnished by the unfinished items at the time of your closing. We would like to help get those unresolved items addressed and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Del Webb - Speed is more important than quality.
- William P.
- Verified HomeBuyer
- July 28, 2021
- Spring, TX
Speed is more important than quality... walls aren't plumb... window screens missing... screws missing everywhere... irrigation pipe leaking and neighbors have many more items
Del Webb responded:
We are sorry to hear that you are unhappy with the quality of your home and that you are dealing with unresolved issues. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of these concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality!
- Anonymous
- Verified HomeBuyer
- July 11, 2021
- San Antonio, TX
This home has low quality of workmanship with many of the finishing details poorly done. We have had to have them come back to redo and repair many items that should of be done correctly in the first place. For a home that cost a half million dollars I would have expected much better quality and attention to details.
Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com with the inclusion of your address and contact information and we would be happy to help. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Is that they are out for themselves, don't care about the client
- Anonymous
- Verified HomeBuyer
- July 06, 2021
- MARANA, AZ
the quality of work is awful, I don't know where they get there tradesmen from, but the work is awful. They trip over each other destroying each others sad work skills. Was not impress with the celebration walk through wanted to cry. I am 30 odd days out and still have a punch list and the company is fighting with me weather they are responsible for the repairs. I DON'T RECOMMEND THIS COMPANY
Del Webb responded:
We are so sorry that you did not feel prioritized throughout your new home build and are now unhappy with your new home. We would like to learn more so we can address your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of these concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
no quality control
- Daniel F.
- Verified HomeBuyer
- July 06, 2021
- San Antonio, TX
bad quality control, shotty craftsman
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would like to learn more so we can address your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Beware
- Connie G.
- Verified HomeBuyer
- June 29, 2021
- Georgetown, TX
Beware. Tape all of your conversations with all people associated with your transaction from first meeting to Close of Escrow. Most of the people are not trustworthy. Workmanship is poor. No attention to detail. Document everything.
Del Webb responded:
We are so sorry to hear that you were not able to build trust with your local team and are unhappy with the workmanship in your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Del Webb - I was not happy with the way the my house was done.
- Donna T.
- Verified HomeBuyer
- June 29, 2021
- Okatie, SC
I was not happy with the way the my house was done. Painting was sloppy both on the inside and outside. Light fixtures were poorly done. Bathrooms walls are uneven and the fan sounds like a truck when turned on. On a windy day, the kitchen vent makes a flapping sound. Calls made were usually just lip service with no response to fix the problems
Del Webb responded:
We are very disappointed to hear that you are unhappy with the quality of your new home. We would be happy to escalate your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lack of professionalism in building process
- William H.
- Verified HomeBuyer
- June 29, 2021
- Fishers, IN
Don’t trust anything they tell you and check the process of building as often as possible. Their subcontractors are lackadaisical and exhibit very poor workmanship and concern about your new home. Quality is substandard for the prices you pay.
Del Webb responded:
Thank you for taking the time to leave a review although we are disappointed to hear that you had a negative experience working with our team and are unhappy with the quality of your home. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you again. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb - The appliances are not well-made.
- Anonymous
- Verified HomeBuyer
- June 03, 2021
- Lakewood Ranch, FL
The appliances are not well-made. They have problems. The washer is defective, the plumbing is bad.
Del Webb responded:
We are disappointed to hear that you are having issues with your appliances. If there is anything we can do to help, please feel free to email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH 
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Lack of Quality
- Susan P.
- Verified HomeBuyer
- May 26, 2021
- Bluffton, SC
The lack of quality and quality control is non-existent resulting in multiple attempts to resolve the same issue. It is exhausting to say the least. There is also no accountability. Pulte blames the contractors and the contractors blame Pulte. Run, do not walk, to a community that does not use Pulte. This has and continues to be an exercise in futility. Forget about any relaxation while you own a Pulte home.
Del Webb responded:
We are so disappointed to hear that you had a negative experience and are unhappy with the quality of your home. We would like to help escalate any unresolved concerns you have. If you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They suck. Won’t fix even structural problems. I now need to sue
- Anonymous
- Verified HomeBuyer
- May 26, 2021
- Florham Park, NJ
Cracked beams. Open roof. Lawn w rocks dead grass and dead plants.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Horrible communication with the field manager.
- Anonymous
- Verified HomeBuyer
- May 19, 2021
- Buckeye, AZ
Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.
Del Webb responded:
We are very disappointed to hear that our team did not provide excellent customer service. We would like to help get your concerns resolved. In order for us to do so, we ask that you please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb - Beware of the lack of quality in the home you are purchasing.
- Charles V.
- Verified HomeBuyer
- May 18, 2021
- FLORENCE, AZ
Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.
Del Webb responded:
We are so sorry to hear that you have a list of issues with your new home. We would like to help escalate these concerns for you and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
poor workmanship, no attention to detail, or oversight of substandard subcontractors
- Anonymous
- Verified HomeBuyer
- May 18, 2021
- Saint Cloud, FL
From sales meeting to final construction, a very painful experience
Del Webb responded:
We are so sorry to hear that you had a negative experience building your new home and are unhappy with the overall quality. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
The poor workmanship very shoddy finish on the interior. Paint splatter on the laminate flooring. Microwave not install correctly, door casings uneven at the top bat caulking throughout the home. Very sloppy inside out
- Nancy B.
- Verified HomeBuyer
- April 08, 2021
- Fort Mill, SC
I have nothing good to say about Pulte homes. I paid almost half a million for my house and have been very disappointed in the quality of work. Nicks in laminate flooring, screw holes in the garage where they put up the garage door wrong but neglected to fix the holes. Sloppy finish work the caulking is bad throughout the whole house. The microwave was not installed correctly, the kitchen range is crooked and don’t even get me started on the staircase railing. When the come to fix something the usually make it worse. I have talked to home owners in Carolina Orchards and they to have had ...
Del Webb responded:
We are so sorry to hear that you have had so many issues with your new home and that your experience has led you to not recommend our services. We would like to assist in addressing these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for leaving a review. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Pulte and Del Webb only care about closing the deal
- Stephen B.
- Verified HomeBuyer
- March 31, 2021
- Albuquerque, NM
They care about closing the deal. They do not care about you, your home, or about honesty and integrity. Their employees are dishonest and insincere. The company is cheap and will always choose their profit over the quality of the product they deliver to you. Really lackluster customer service by corporate employees who are experts at complaint deflection, redirection and excuse making.
Del Webb responded:
We are so disappointed to hear that you do not feel valued as a customer and have not received excellent service from our team. We would like to look into this situation so we can address it accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
POOR QUALITY
- Lanny C.
- Verified HomeBuyer
- March 10, 2021
- Buckeye, AZ
Our poor quality of workmanship was created by having 5 different field managers exchange responsibility throughout the build of our home. POOR management system. OUR HOME IS FULL OF ITEMS NEEDING RREPAIRED AND THEY ARE CHOOSING TO NOT TAKE RESPONSIBILITY FOR THE MISTAKES such as cracked window, unsmooth granite countertops with sharp edges.. Bowed walls...porch and patio full of birdbaths and craters as well as saw cuts in the edges of our bullnosed cement work...The list Goes On.. underaged kids working on our flooring and tiles.. Shall I continue? This ones gonna hit thecourtroom. Will ...
Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are having a frustrating time getting your issues addressed. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Fit and finish is sub par.
- Susan P.
- Verified HomeBuyer
- March 10, 2021
- Hoschton, GA
Fit and finish is sub par. Non responsive to handling issues. Don’t close if everything isn’t done.
Del Webb responded:
We are so sorry to hear that you have not experienced excellent service regarding your issues. We would like to learn more so we can assist and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
no communication,
- Larry M.
- Verified HomeBuyer
- March 04, 2021
- Lakewood Ranch, FL
we have been in the house for apprx, six weeks and the punch list at walk thru before closing still have not been addressed, the paint job on new trim makes trim look like its thirty years old, full of caulk, paint drips etc.doors are rough{painted with a roller}? I can not express the diapointment, and most neighbors agree
Del Webb responded:
We are so sorry to hear that you are disappointed with your new home and are having a difficult time getting your issues addressed. We would like to escalate your claims and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Poor Customer Service, Communication, and Follow-up
- Robert M.
- Verified HomeBuyer
- March 03, 2021
- Fishers, IN
At our initial meeting with our field manager (Andy S.) in August 2020, he assured us that he would provide weekly updates as our house was being built. We received "weekly" updates on 9/4, 9/18, and 12/18/2020. We would have to ask questions several times before receiving any response. We would often receive no response at all. When we would raise issues, Andy would often respond "I'll take care of it" but not follow-up and actually do anything. We ordered Pulte's kitchen appliance package and upgraded the cooktop from gas to electric. We had no appliances at all until about a week ...
Del Webb responded:
We are so disappointed to hear that you did not receive excellent communication throughout your new home build and are still waiting for repairs. We would like to assist and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Great community poor home builder.
- Marjorie K.
- Verified HomeBuyer
- January 06, 2021
- Buckeye, AZ
Pulte is only in it for the profit. Build quality very poor... They'll tell you one thing and do another.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would like to learn more so we can assist accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Punch List items are taking forever
- Robert K.
- Verified HomeBuyer
- January 06, 2021
- Buckeye, AZ
I have been in our home 6 weeks, all of the whirlpool appliance do not work. Have to call Whirlpool directly, get a service technician out here - after 5 days he comes out and tells me he has to order parts that take 4 to 6 weeks. I paid over $600K for this home - all appliances should work. I would like a call from a Pulte Manager to discuss this problem
Del Webb responded:
We are so sorry you are experiencing issues with your new home. We would be happy to get you in touch with local leadership so they can work with you to address this situation. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
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