Del Webb Reviews

The experience left us exhausted and extremely frustrated. 1. Pulte employees continually state that they are a “production builder,” yet they have the audacity to charge custom home prices. 2. The attention to detail was non-existent in most regards (walls in/out of square). We pointed out several things and time and again subcontractors had to be brought back as they couldn’t seem to correct the issues the first or second time. If Del Webb was still building here in Sun City, I would hope it would be a much better experience. Sadly, Pulte is the only choice of builder if you want to live in Sun City. To sum up, each and every new neighbor we’ve met have similar or worse experiences than ours. By far and away the worst professional experience of our lives. ... More

After six new construction experiences, this contractor was by far the worst in terms of quality, reliability, and communications. We were assigned three different construction managers and had closed 4 months later than originally advised.

Very unhappy with the workmanship of our home. No attention to detail. Our project manager did everything he could to make things right. Del Web is only interested in getting as many houses built as possible instead of focusing on the detail/quality of their homes.

The community is great, the people are nice and the activities are great. The houses are pretty and have good layouts. And for the most part, quality after final punch list was complete seems decent. But it’s hard to find good things to say about Pulte right now. They are not transparent about their processes, communication is automated or nonexistent, they come nowhere close to meeting deadlines and six weeks after closing we are missing lots of things. Good luck getting a response from the Wilmington service line. On the other hand, the corporate group seems to be more responsive- but things shouldn’t have to be escalated to that point. ... More

It took 13 months to complete our home. At least 5 walls and center island out of alignment. We had 4 different Construction Managers. Just wish Matt (our last Mgr) could have been our Mgr throughout. I feel certain if we had had him in charge prior to just the last 6 weeks this would never have happened. Pulte needs more Construction Mgrs to supervise their sub contractors.

The Sun City Del Webb Pulte homes are great designs for living and entertaining. Even though the homes are close together, outside noise is not a problem. The finishing workmanship from poor wood filled with putty, painting not finished, paint splatter on floors and cabinets, poor tile laid uneven. If you have low expectations of quality, this the place to buy!

The selection process is extremely rushed, and you cannot make changes. I had the home inspected, and there was multiple issues on a “completed home”. Construction manager taken off job, and customer service is slow to make needed repairs.

The quality of the workmanship, especially the finish-work subcontractors, is below even track home quality. Lack off attention to detail and even basic trade skills is evident by all of the major trades. Not only did Pulte insist on our closing before the house was completed: it has not fulfilled its reassurances and promises to take care of outstanding issues. We are seven weeks past closing and none of the key issues have been addressed. We lack a working shower door. The stairs which has both structural, cosmetic and finish issues was made worse by the unskilled laborers sent to “fix” things. Pulte is selling a wonderful home and delivering a weak imitation. It has clearly hired the lowest bidders and not the lowest responsible trades. It’s project managers are likely overworked, stretched thin and obviously lack clout. ... More

The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.

Not a great experience and not a great value for the cost. Weeks of delays, terrible communication, crooked walls, shoddy patch ups, unresponsive project managers, holes developing in the lawn, late delivery of the home.

The salesperson Tim was excellent. The oversight and quality control by the general contractor Trent is obviously lacking. We came from out of state and put our trust in him to give us a quality home. We have a 2 page punch list of repairs for sloppy workmanship that we paid for. So far, the repair people have not showed up or say they will come back and didnt. This is such an inconvenience and has ruined any excitementwe had moving to Florida. Having bought new construction before, this is not acceptable.

We have been in the house for almost 4 months now. We made a HUGE mistake. We believed that the issues that we found before closing would be addressed in a timely manner. We were so WRONG! When we did our walk through on the house with a couple weeks before closing, we noted multiple items that needed to be addressed. We were assured they would be finished prior to closing. When they weren't done, we were again assured that they would be finished within days of the closing. Now 4 months later, they have been here 4 times to address the issues and have still not gotten it right. They have ordered the incorrect parts 3 times. My suggestion to anyone dealing with Pulte/Del Webb is this. DO NOT close until you are completely satisfied with the finished product. ... More

Be sure to take a long time to inspect every detail of every aspect of the home.

Not a good value at these prices.

Sales team was very efficient Construction team was friendly but inflexible Finishing details are substandard HVAC is difficult to manage Appliances are cheap and not what we ordered

I found that a lot of what I was told during the construction process was either blame someone else or deny there is a problem. We were told that our house should be finished in late July or early August. Based on this information we sold our home in Washington State and drove to Texas arriving on July 1, 2022. We expected to stay in hotels for a month but no longer than two months. At the end of August, we became very concerned because our house sat for 8 weeks with little or no activity. The reason given was they could not get brick. The last week in August I was tired of the excuses and hod the Construction Manager meet me at the house to solve the problem. I forced him to call the brick supplier to see why they had promised to deliver the brick for the last 16 weeks. The call was made on Thursday and the brick was delivered on Friday. The problem with the builder's system is the Construction Manager has no authority and to relies on their expeditor and weekly computer print outs. My other problem is the contact is always referred to when they don't perform but when they don't provide items like building requirements for VA financing, they ignore them and refuse to build per the specification in the contract. My suggestion is to make sure you are aware of how the builder, Pulte homes performs on construction and warranties. ... More

Bayview Del Webb is the worst Del Webb built and trustworthiness. I visited Del Webbs in Raleigh, NC and every single DelWebb in Florida. I bought here because it was new and I believed in all the other properties I saw. That it was basically following LakeWood Ranch Plan. Now I find out a 5 story apartment complex and strip mall are going in behind me! No privacy. And I’m at the mercy of all the noise that will come from the apartment complexes and the strip mall. Did my salesperson tell me this NO!!!! Just wanted to get the property sold and built out before this became a known reality. DelWebb has no plans to put up a concrete wall and tall trees. So the Oasis I experienced at all the other Del Webbs will not be my experience and the dream I thought I was getting. I cannot wait to sell in 2 months!!! Never again. ... More

Expected better quality for price paid.

Oven didn’t work and we’ve been waiting weeks for repair. Tile has drywall mud caulk and grout all over it. The entire house was filthy when we moved in. We have not been able to get them to clean it. Shelving in closet came down. Very disappointed in this house and pulte’s response to date

Communication or lack thereof is a major issue. For an operation this large you’d think they’d have the process nailed but they don’t. They make a big deal about their build quality process which is mostly just PR. We were rushed through the final walk-through (what they term the Build Quality Celebration). The house was still dirty. There were holes in a cabinet and bathroom door, paint splatters were all over the floors, we got about zero info on how the house actually worked, the back sliding door is almost impossible to “slide”, etc and we were lucky. Some new neighbors were pushed to close without gas and electric service being turned on. we are the last phase of this development and Pulte clearly wants to get done and move on. The solar company that installed the required rooftop system/ Sunpower, is terrible/ has lousy customer service. Buyer beware! ... More

For 30 years I have worked as a salesperson in real estate. Building with Pulte was the epitome of "no service to the buyer". All communication and scheduling and procedures are there for the convenience of the seller. I liken it to a procedure on how to screw in a light bulb, and have 14 different people involved in the event and have none of them communicate or assist one another. "That is not my responsibility and I cannot comment or help you in that concern" is prominent attitude of all the people in the process. Only exception was Eric the supervisor. He was awesome. We love the community, but would rather not concentrate on the "birth" of our home, and move on to enjoying the home and community. Pulte has a lot of room for improvement, and has to overhaul it's entire culture, of "whom do we serve and are our systems set up to accomplish that task. ... More

After closing on my new house expecting everything to be in a good condition.My new wooden floor had chips and dings in it the top kitchen cabinets doors had gaps where they were supposed to meet plus no glass in the doors or glass shelves!The shower floor had to be completely replaced not able to shower in master bathroom for four weeks.I’ve been here for two months it’s been very stressful trying to get the issues fixed and I’m still waiting for glass shelves and the wooden floor still needs replacement planks kitchen cabinet doors still don’t meet! Forgot to mention there was white paint splotches all over the wood floor and no electrical wiring behind the t.v.The Sheetrock had to be cut out in order to rectify the problem.All in all not impressed! ... More

The initial experience of selecting a lot and house options was good and efficient. The Building process was average, and communication was good. The final inspection and closing process was not good and we felt rushed and pressured to sign off that everything was complete (less than 2 hours). We all know there are always errors/fixes after closing, but the Pulte philosophy is once closing happens don't bother us until month 11 of the first year, not acceptable. The post closing process with Pulte is terrible and response has been slow to non-existent for broken light fixtures, weather stripping install, exhaust fan fix, refrigerator water dispenser not working, mis-matched cabinet doors, etc. Pulte Management is invisible and not involved. Plus no home mail delivery for 4 weeks after move-in due to mail box assigned not forwarded to USPS and no HOA information at Closing. Plus we have to endure a A/C compressor swap out after closing because Pulte ignored county code for install. ... More

Too bad I didn't have another choice in choosing my home builder. It wouldn't have been Pulte.

My clothes dryer has made loud vibration sounds since day and Pulte will not replace.