Del Webb Reviews

I feel that it was more important to slap together as many houses as possible in a short amount of time than to devote a little more time to the quality of the workmanship on the interior my house (in some cases terrible) as well as several noticeable flaws on the exterior. Some of the issues that were brought to the attention early on were not addressed and are still ongoing. Not what I expected from what I thought was a reputable home builder.

So many things that needed to be done delayed closing and supervisor promised to get them done along with some small items done after close, but didn’t do them. They are on 30 day punch list. Still waiting for toilet holder and 2 towel rings, unacceptable!

Buyer beware. Builder attempts to sub inferior goods for appearance of quality. Roads and streets keep in poor condition during construction period, creating tire dilemmas for unknowing vehicles.

Everything needs to be verified . There was some issues that had to be addressed and are not satisfied as of this date.

House lacked attention to details before closing. Builder are building so fast results are sloppy

Great design & community amenities. Poor quality painting with ultra cheap paint ( been here two months and all trim is still sticky, cheap moldings full of small and large dents, many dents and damaged areas of drywall, corner joints of base and crown molding coated with globs of caulk instead of carpenters putty. Production house built by poor craftsman with very little attention to detail or pride in workmanship. Hard to believe a public company would present this poor of a product.

Will review after repairs completed

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

Del Webb is a beautiful community with nice friendly people and lots of activities, which is why I chose it. The building process was horrendous, I had serious issues with my house and they never addressed or most of the time didn’t even acknowledge my concerns. I had one sales person who was outstanding and helped me the whole way through. If it wasn’t for her, I probably would still not be in my house. If you are looking for a great community, this is it. If you are looking to have a decent experience building your house or have any of your issues addressed in a timely manner, use a different builder. ... More

Too many subcontractors and nobody accountable for their work. Unqualified workers without a concept of quality and results. Whoever assigns contracts needs to work in the field and attain hands on experience. The present sub contracting model is not working. I would not have PULTE build me a free dog house.

The home is valued at 510k, but looks more like a 200k home, due to poor workmanship and pride in doing a good job. Things are not centered, paint and caulk are all over the tiles, parts are missing from an appliance, and level 5 shelving is not properly hung, so the shelves are not level, and the huge quartz countertop is not aligned properly. Also, the tub has a chip because a trade person was observed using a step ladder in it. Not a good experience with a builder who has built many communities! The warranty department is supposed to work with us.

Day of closing a toilet didn’t work (clogged in pipe) and there was a gas leak so no way this house should have passed any inspection.

Workmanship was very poor as well as materials used

Priority for builder is to close quickly. Quality of most trades subpar. Countless workmanship issues. Wood planks gouged and scratched, tiles chipped, cabinets damaged - all had to be identified by owner. One mirror almost fell because it was mounted with only mirror clips which were screwed into drywall, not studs - potential safety issue. The list goes on and on. Be prepared to clean your floors - wood, carpet, and tile after closing. Follow-up on issues is very, very slow.

They’re great until you give them your first review, which they tell you about and ask that you give them a good one. I am a single, older woman and after I moved in I noticed so many little things....some type of putty that absolutely will not come off tile floors. Sloppy painting in some areas. Gaps in flooring. Incorrect electrical wiring. Nearly dead bushes. Weeds they are supposed to control but are not. The builders grade paint is awful.

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

We were sold on the fact that Pulte sets the industry standard. That the customer service was excellent and that our home would be everything we expected. We were told we would have a walk through to make sure of this and if things needed correct it would be done and then we would have a Celebration Walk Through. During our walk through we pointed out several things that needed corrected. We were told everything would be fixed. Then came our Celebration Walk Through. NOTHING was done and it was the say before we closed. We were fed a line of crap on how everything g would be done the next day. So we had to come back the next day before we closed. The only thing fixed was the gas leak on the range. No sod, gaps in front and back doors letting wind in, nails sticking out in fence, missing and misfit range parts, wall around dishwasher is not stable it moves. We were told go ahead and close and everything will be corrected immediately. We trusted Pulte. BIG MISTAKE. My wife and I have spent hours trying to get things correct. Then the day we moved in the sod was put down so that was a mess when we brought our dog to the mew house. After 45 days I finally got the correct parts for my Range. This week I got the doors fixed but still waiting on paint for the repair. Still waiting on 2 work orders to be addressed. This experience is not what it was talked up to be. Very disappointed. The only thing done quickly was when the ceiling in the master bathroom fell off. I only had to wait 8 days for that to be fixed. Pulte needs to get better. If your not going to give excellent customer service don’t brag about it! ... More

Management is not very helpful. Too many people and no one responsible/responsive.

Hire your own private, licensed, inspector to monitor every phase of building. Do not close until all issues - cosmetic and otherwise - have been completed. All issues are addressed by customer care, but not in a timely manner. I am 2 months after closing & work is not completed yet. The master shower is still unusable and revealed a cover-up by multiple services (tile & plumbing) of defective workmanship & Moen products. This is the 3rd house I have had built & the 1st with any (& many) problems. This is a wonderful community to live in, but the build quality is poor.

Over all finishing work is less than satisfactory, made a list of things that need to be corrected after 2 weeks , no one has made contact with us after 7 weeks , ,called to see when we could expect some one would be out to our new home, Was told be 3 an a half more weeks , an we have more issues to be corrected . Up graded kitchen cabinets, 3 doors don’t close properly, an 2 drawers don’t close properly , very sloppy painting, spilled pain drops , on our walk through counter tops in kitchen an both baths had a film of dust on them , garage had paint drops every where , concrete finishing work on both patios poor , floor to ceiling glass wall in master shower, water leaks out on to floor . This is not all of our concerns. ... More

Being retired & available helps on some issues.

Had warranty issues from day 1 from appliances to electric to plumbing. Little response from warranty department with no urgency until we escalated to supervisors in charge. Very disappointed in our experience to date.

Excessive amounts of poor construction, painting, molding, concrete, siding and roofing. All issues that could be fixed, but not much seems to happen.... fix one thing, come back a few weeks later fix something else... on and on... unacceptable for new construction!It would be nice to be able to move into a new home, and not feel like you need to constantly be under construction because someone did not do their job right in the first place!

Although my customer service rep is trying the best he can, bottom line is the AC unit does not cool our home. I've gotten nowhere. My condenser is 3 tons for a 2 story Martin Ray while neighbors have a 3.5 ton for a smaller home. Nobody can tell me why this is, but I'm guessing that's part of the issue. I'm very disappointed in Pulte for allowing this to happen. I would not recommend buying a home from Pulte.

Pulte has a well known name out there, but beware Pulte uses some cheap materials so it looks good. Contractors hurry to get done, but don't check that their work is operable. The painters will paint your walls and ceilings, but paint splatters appear on your tile, cabinets, hardwood floors, doors and garage floors . Upgrades are way overpriced. My suggestion is to put in the standard low grade products and after closing gut the house. Make sure to prewire everything. You will save a ton of money on flooring and countertops alone besides other items that can easily be replaced.