Del Webb Reviews

These homes are put out so quickly that not even the paint jobs are finished before closing. There are so many areas that need to be addressed it's quite infuriating for the amount of money I spent to own this home. There is not one home in this development that was move in ready without a list of issues..They just spit them out and you are waiting and hoping for a reply to address the problems.

Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.

Our salesman "P" was great. However, the quality of construction and the problems we're having are frustrating and after several months in home are still waiting for remedies to problem. They put us on the schedule 4 months out to have things fixed... but we keep finding additional issues.

Well the day AFTER we closed, thieves broke into our home and stole our new refrigerator, cut the water line, flooded the home, stole all of my husbands tools. Thank goodness we had not moved our furniture into our home. Our project mgr, Frank, was life saving. He jumped in to help asap. I have the highest respected and admiration for this gentleman. On the other hand, even tho I don’t hold Pulte responsible, i do hold them accountable. Their reaction was one of complacency…and there have been other robberies in our Del Webb division. They hired a security firm BUT did not keep them because it was “too expensive”! The woman that is responsible for handling home repairs, is not responsive in a timely manner. The entire sub division has complaints about this woman. This needs to be addressed!! The actual homeowners are fantastic!!! Warm, supportive, helpful, friendly! And for this reason we are happy to be here! ... More

Fit and Finish is the worst I've seen in the industry and contractors do not seem to care about quality and doing things right the first time or second time

A Very bad company

house was not finished at closing ,punch list was partially done and then moved to warranty......good luck :(

Pathetic service after closing. A total joke.

We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.

- over 3 months delay to close after estimated date pushed back numerous times - despite delay still closed with many unfinished items (approx 20 item punch list) - 2 months after closing only one item completed, still must keep after builder - promises do not equal performance - materials and workmanship far below expectation, as if it were a rush job rather than more than a year long process - per sq ft price does not match the quality and upgrades are overpriced

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.

We have been lied to since the beginning. Additional golf course and club house we were told they were building - apparently Pulte knew as far back as 2017 that was not going to happen. Final punch list has barely been touched, Pulte didn't even do touch up paint! Still waiting on several items like mirrors! Even our pavers are the wrong color - we picked grey and got red, Pulte's response; 'we pick the color!' This is our 5th new build, so we know the process and do not have unreasonable expectations. This is by far the worst new home building experience ever. If you want proof; I am 99.9% positive not a single person at Pulte or Del Webb will contact me as a result of this survey to try to make anything right. ... More

Started down hill from the beginning builder demanded full 20% down then floated on $75000 for 12 months until house was closed. We live on our investments and a minimum of 10% $7500 of our income was lost. On March 10 2021 we did our initial walk through with our “construction manager “ various things were noted on his list garage door not painted, Gutters not installed, glass plate for microwave missing, floor in front of stove gouged and scratched , cabinets gouged scratched trim not finished fitted poorly nail holes not filled, irrigation system not functional sprinkler heads not installed and many other things. All were supposed too be repaired by settlement. Construction manager said he would type up punch list and email it to me never did also said we would meet morning of settlement and redo walk through. Called him several times no answer ended up going to settlement without second walk through. Guess what not one thing was repaired. Come to find out once you settle pulte is out and any repairs are up to pulte’s warranty company. I’m going to stop here there is plenty more horror stories but I’m am getting too angry. ... More

Much is made of Pulte process and quality. But the subs used to do the finish work, at least on the Albuquerque Mirehaven Phase 4 Del Webb development, were slap dash with little pride of workmanship. There is always time to come back (often more than once) and do it again, rather than doing it right and with quality the first time. The most concerning part is on more than a few occasions attempts were made to cover up the mistakes. (cracked toilet bowl with calk to hide the crack, broken floor tiles with grout to cover chipped areas.) There was virtually no supervision of the subs doing the work nor respect for the work completed by other subs. ... More

First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!

This builder doesn't take the greatest of care in building their homes. When I moved in the house had paint/caulk/drywall on the wood floors, backsplash, windows, etc. There are still cigarette butts in my backyard as well as other debris was left. This is obviously everything I can see. I'm hoping more care was taken behind the walls

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

Too many delays, quality issues, and little or no concern for the buyer. We closed two months ago and we are still waiting for things we wanted and paid for, and for problems to be fixed.

Lack of communication and indifference on the builders part to living up to how they market the home buying experience.

There have been many different problems with this house and they haven't resolved them even after 2 months in my home. This is my 2nd Pulte home and my first one was a very good experience, so this has been a shock.

There are major issues with this house, including poor workmanship and missing hardware. When I report these things to customer service, either I’m told to be patient or am totally ignored. It feels like Pulte is trying to run out the clock of the one year warranty. It also seems now that they have my money, they’re walking away and leaving me with a house that wasn’t built well.

The countertops and flooring would be rated good or very good. However, the finish work is the most awful work I've ever seen! Splits in woodwork and --painting drips everywhere on woodwork--poor painting overall. Lots of excuses for things not done right and field manager does not follow up or pay attention, which to me, translates to "I don't care"! Can't trust his word.

Recurring delays. Request for predrywall inspection was sent to City of Little Elm 5 weeks after my inspector did his inspection. Bricks are normally put up in 4-5 days. Mine took 4 weeks and delayed driveway and other outside work. $1000 to upgrade paint and it isn’t washable. 7 months between building permit and occupancy permit.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More