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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8434 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8434 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

I worked with three builders and they were all excellent. The vendors you use are horrible. My home was very dirty when I moved in. Caulking not complete, stained and scratched floors, cupboards don’t close properly. Scratched granite countertops, etc.

  • Lynda B.
  • Verified HomeBuyer
  • August 30, 2022
  • FLORENCE, AZ

I am very disappointed with my experience with Pulte. They do not stand behind their word and do not respond to your customer care complaints. There is no pride in the workmanship and no integrity for the customer.

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share or if we can help you with anything we're always listening at customersupport@pultegroup.com. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Half a Million double wide

  • Gary H.
  • Verified HomeBuyer
  • August 30, 2022
  • Mesquite, NV

Hard to believe what a half a million buys you in Del Webb. Pulte workmanship and materials is shoddy. Kitchen cabinets append a strip of wood on cabinet doors to fill gaps. Tile lots from Arizona Tile have large color discrepancies. Microwave is so bottom of the row it won’t pop bags of popcorn and takes longer to heat everything. Vent in laundry doesn’t draw. And who would build a laundry room without a 220 outlet!!?! Paint is nothing more than a primer. Vinyl windows allows sand to blow in. Could go on but you get the idea of value.

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Del Webb - We moved in June 1st.

  • Tina E.
  • Verified HomeBuyer
  • August 05, 2022
  • Jacksonville, FL

We moved in June 1st. As of today, we do not have a working doorbell, no toilet paper or towel bar holders in either bathrooms, floor tile and shower tile grout is sloppy (the former foreman has green tape on them), and the list goes on and on. It took 2 months to get running hot water and 6 weeks to figure out the pipe to the dishwasher was blocked. Paint was not cleaned up and most of the floors have paint splotches. Baseboard in the gathering room is cracked and there is a huge mark in the gathering room on our very expensive tile. And - this “new” house was never cleaned. We never ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

After move in experience

  • Anonymous
  • Verified HomeBuyer
  • August 04, 2022
  • Jacksonville, FL

The moment we opened the door for the first time there were so many issues. First of all the house was so dirty, workmanship was poor, finishes were not complete, etc.. Even after doing a walk thru, the follow-up has been no follow-up. Texts and phone calls are not returned.

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Del Webb - Buyer beware.

  • Alfred G.
  • Verified HomeBuyer
  • July 29, 2022
  • Saint Cloud, FL

Buyer beware. Rushed into closing before house was ready. Taking forever to get issues addressed. Construction pushes off issues to warranty. Warranty team overloaded and unresponsive to certain problems.

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Buyer beware. Total lack of quality and attention to detail.

  • Daniel G.
  • Verified HomeBuyer
  • July 27, 2022
  • Port Saint Lucie, FL

The subcontractors used to do the floors, windows, painting, grouting, cabinetry and final cleaning were all substandard. They had no attention to detail and were clearly rushed. There are a lot of quality issues that we now have to spend our time on to get repaired and nothing is fixed completely the first time. We are so disgusted with the lack of quality that we would never have bought this place if we knew how the house would’ve turned out. We are getting a lot of excuses from our warranty person who has told us he has 300 houses he is responsible for. We paid close to $400k for this ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Be Careful What You Wish For !!

  • Thomas M.
  • Verified HomeBuyer
  • July 06, 2022
  • Plainfield, IN

This builder is not living up to their reputation as a premier home builder. Overall quality is not there and certainly not what we expected. Rush to close with promises for everything to be done and good, but once you sign all care and concern seem to be gone and disappeared. Did not meet our expectations and we are very disappointed and concerned. Ever heard of a " Pig in a Poke" ??

Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Once we close on the house, Pulte disappears.

  • Ronald B.
  • Verified HomeBuyer
  • July 05, 2022
  • Plainfield, IN

Won't bore you with every gripe I have with them, just some highlights. Discovered a survey marker in the weeds beyond what I thought was the end of our yard. It appears that they never finished the entire lot, which not only included weeds, but a large, dead tree. They stupidly decided to sod and seed our yard BEFORE installing the irrigation system. When finally installing irrigation they tore up the new sod in the front yard and basically destroyed the seeded portions. In addition, I made a service request weeks ago and received an automated response that I would be contacted within ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Del Webb - Unfortunately, our build experience was not a good one.

  • David M.
  • Verified HomeBuyer
  • June 14, 2022
  • Summerville, SC

Unfortunately, our build experience was not a good one. We remained optimistic to the end and even after closing, remain stuck with a lot of issues that were promised to be addressed months ago. We feel that subcontractors have no consistency and little experience and just slap the work together. The fixes aren't much better. As for the foreman, they are overworked and make many promises that they can't keep. They seem just as frustrated by having to take care of bad contractor work. Everyone wants to blame supply, but it's not a supply issue, it's a lack of work ethic and a lot of talk ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Del Webb

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2022
  • Henderson, NV

Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Very substandard finishes. Corners aren't square. Grouts aren't sealed. Windows have gaps. Terrible, terrible finish.

  • Thomas G.
  • Verified HomeBuyer
  • May 11, 2022
  • Henderson, NV

Moved in. Probably the worst workmanship I've seen. Corners aren't square. Windows have wind blowing through the sides. Stucco has big cracks forming on the outside. The guest bath has full blockage of rocks and mortar 2' inside the wall. We try to get them to come out and fix, but they can NEVER accommodate our work schedules. They want us to take work off to accommodate their schedules, to fix the crappy work they did. We did take off 4 hours from work for their plumber to come the first time and fix their problems and he didn't have the right tools to fix it, so now they want us to ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns, address and contact information so we can get in touch with you. ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Del Webb - Over one year and not completed

  • Russell D.
  • Verified HomeBuyer
  • May 04, 2022
  • Westfield, IN

Over one year and not completed

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor fit and finish and not responsive to work needed

  • Alan R.
  • Verified HomeBuyer
  • May 04, 2022
  • Aubrey, TX

Very poor fit and finish. Many areas needed to be caulk after move in. The floor is uneven and has many loose planks. When issues are raised it takes a long time to get fixed. Example: we have owned the house for two months and we are still waiting for areas of the cabinets to be painted and rain down spouts. I have also waited for 4 and 8 hours for people to come fix issues and they do not show.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Six months still no cabinets

  • John D.
  • Verified HomeBuyer
  • March 16, 2022
  • Buckeye, AZ

We told our construction supervisor in November the cabinet doors had to be replaced 27 doors and nothing.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor build quality

  • Frank W.
  • Verified HomeBuyer
  • March 11, 2022
  • Land O' Lakes, FL

Overall poor build quality. Unable to resolve issues. Nothing but promises. You are better off fixing things yourself. Contractors don't care and Pulte Homes is fine with this attitude. They have a broken quality control system.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Del Webb - We had 3 field managers in a span of 6 weeks.

  • Brian G.
  • Verified HomeBuyer
  • March 09, 2022
  • Saint Cloud, FL

We had 3 field managers in a span of 6 weeks. We did a walk through a week before closing and when we closed nothing had been done and the place was filthy. Also, after nearly two months since closing we are waiting for the any items from our punch list to be addressed.

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lack of commitment to delivering a quality product

  • Joseph M.
  • Verified HomeBuyer
  • March 09, 2022
  • Georgetown, TX

I understand supply shortage delays but I am having a difficult time understanding the lack of quality and commitment to dealing with issues within a timely manner.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

ZERO COMMUNICATION!!!!

  • Connie D.
  • Verified HomeBuyer
  • February 08, 2022
  • Buckeye, AZ

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Quality of work Poor.

  • Paul T.
  • Verified HomeBuyer
  • February 07, 2022
  • Rancho Mirage, CA

Quality of concrete work is the worst I Have seen. Sloppy, Hasty, Unprofessional, Cheep Quality work. Paint, sheetrock, caulk and finish carpentry sloppy and unprofessional, especially at the bottom of walls

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Del Webb - We lived out of state at the time that our home was being built.

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Jacksonville, FL

We lived out of state at the time that our home was being built. There was a lack of communication in general. Compared to other builders we have used the workmanship is poor. There is a consistent "that's industry standard" response to issues we identified both before and after closing that we know based on experience are not true or should be exceeded to produce a quality product. Post closing repairs of problems are not addressed in a timely manner and are yet to be completed. I would not recommend Pulte as a builder.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. We would like to look further into your repairs and try to make things right. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor workmanship and lack of supervision.

  • Michael F.
  • Verified HomeBuyer
  • January 19, 2022
  • Saint Cloud, FL

So many issues with this build it was a total overall terrible experience. Construction quality was way below our expectations for a Del web product. Familiar with Del Web construction in the northeast. No comparison. Their was problems with every aspect of the home from windows, cabinetry, flooring, counter tops, appliances, framing, the list goes on and on. Project management was terrible. The only thing that saved this house in the end was the arrival of new project managers Shan and Clay. They really had to clean up a mess. Thanks for their help. Still trying to correct some unresolved ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Del Webb - Difficult to work with.

  • Paul M.
  • Verified HomeBuyer
  • December 10, 2021
  • Rancho Mirage, CA

Difficult to work with. An assembly line. You’re just a number. Much more interested in meeting their financial commitments to Wall Street on home’s closed than meeting customer’s needs.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor Project Management

  • Anonymous
  • Verified HomeBuyer
  • December 06, 2021
  • Ponte Vedra, FL

Their project management is lousy - lots of promises but poor delivery; project manager originally assigned did not fulfill commitments, did not pay attention. The finish work is sloppy from the trades.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Astonishing Poor Quality of Workmanship

  • Arthur C.
  • Verified HomeBuyer
  • November 30, 2021
  • Spring Hill, TN

We understood going into our purchase that we were making significant concessions with the quality of the materials on the house. What astonished us is the extraordinary poor workmanship. Uneven walls, unpainted areas, grout spilled on the flooring, gaps on the flooring, awful paint spills on walls and floors, worst drywall application I've ever encountered, bad concrete pour on the driveway, undersized HVAC for the square footage. The list could go on forever. I don't expect perfection, but this is so very sad. Unfortunately, every one of my new neighbors have similar stories. We love ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Poor buying experience

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2021
  • San Antonio, TX

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an ...

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1