Del Webb Reviews

As a new homeowner I had a bad experience not because of supply issues, but I kept catching mistakes that were made. The quality of the windows is poor, They allow sand to leak into my home because they are not sealed well. They used the wrong grout on my floor. They promised to seal it but after I tested it I found out that they did not seal it. The island lights were not centered over the island. I was pressured to sign my closing check list showing everything was completed when it was not. Only one of the seven items were fixed before I moved in. All others I was told will have to come from the warranty department. I would probably not have Pulte build another home if I were to build another home. ... More

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Do NOT work with Pulte ever!

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it seems to be no ones job to actually complete the house. So much unskilled labor working on these homes, trying to do a job they don't actually know how to do. All tile in our walk in shower had to be ripped out once due to not being installed correctly. Love the design and look of the home, but Pulte is not delivering a quality completed home in the end. It's making you sign before it's done, then waiting until you stop complaining. ... More

As a whole, this builder displayed a total lack of interest in addressing our issues with the home. The site supervisor was somewhat helpful but spread too thin to be of timely service.

From critical sales promises not kept to low quality materials and unskilled craftsmanship along with incorrect closing fees and erroneous explanation of closing costs, the entire experience was frustrating and exhausting. Worst house building experience by far and this is my fourth build in Dallas over 35 years.

the quality of workmanship was not up to par in my opinion. some of the rooms did not have ceiling lights when I moved into the house. the landscaping around the house is not good

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

So far our new home is been a nightmare haven’t had a shower in the second bath since we moved in a month ago cabinets the shelving was not put in till just a week ago we are still waiting for two new doors the front and back door have been badly damaged and microwave they’re supposed to box it and has come in then sitting in my foyer for two weeks waiting for them to put it in it’s been very disappointing after living in Huntley the Webb community for 10 years this has been

The people were nice but inflexible. The designer did not cover all the options available. Some items had a descent selection other things like paint colors, bath fixtures & lighting you had to take what they had. Their only interest is to pump out as many houses as possible in the shortest period of time.

Too many to recount, but here are the highlights. 1. Quality of home construction was extremely unsatisfactory. Materials used were the lowest quality and cheapest that could be found. 2. Sales manager showed us and promised a particular decorative tile of what was supposed to be in our Quick Move In home, only to be told that it was a 'mistake' and Del Webb would not follow through with promised tile. Then said we could order it for $1,500! 3. Sloppy painting, all doors and jambs chipped and extremely rough, corners out of square, painting not fully completed 4. Us and many neighbors on our street have said we would have walked away from our purchase if we could have retrieved our deposit back ... More

The quality of work done by the tradesmen working on the homes in the Del Webb Sunbridge community are below average. It is difficult to get repairs or missed work completed after you close. I am not confident that I have a quality built home, I thought Pulte would be different but they have proven to be like all other mid-range builders; their multi-step build process did not add to the quality of the build. You can expect a punch list of things to work on after any build, but Pulte's after closing repair list is extensive and takes the joy of having bought a new home away from the homebuyer. I hope that they can turn it around and if they do through quality customer service, I'll write an updated review. ... More

Poor communication and poor construction

Would NOT recommend to buy a home built by PULTE

I feel that it was more important to slap together as many houses as possible in a short amount of time than to devote a little more time to the quality of the workmanship on the interior my house (in some cases terrible) as well as several noticeable flaws on the exterior. Some of the issues that were brought to the attention early on were not addressed and are still ongoing. Not what I expected from what I thought was a reputable home builder.

So many things that needed to be done delayed closing and supervisor promised to get them done along with some small items done after close, but didn’t do them. They are on 30 day punch list. Still waiting for toilet holder and 2 towel rings, unacceptable!

Buyer beware. Builder attempts to sub inferior goods for appearance of quality. Roads and streets keep in poor condition during construction period, creating tire dilemmas for unknowing vehicles.

Everything needs to be verified . There was some issues that had to be addressed and are not satisfied as of this date.

House lacked attention to details before closing. Builder are building so fast results are sloppy

Great design & community amenities. Poor quality painting with ultra cheap paint ( been here two months and all trim is still sticky, cheap moldings full of small and large dents, many dents and damaged areas of drywall, corner joints of base and crown molding coated with globs of caulk instead of carpenters putty. Production house built by poor craftsman with very little attention to detail or pride in workmanship. Hard to believe a public company would present this poor of a product.

Will review after repairs completed

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

Del Webb is a beautiful community with nice friendly people and lots of activities, which is why I chose it. The building process was horrendous, I had serious issues with my house and they never addressed or most of the time didn’t even acknowledge my concerns. I had one sales person who was outstanding and helped me the whole way through. If it wasn’t for her, I probably would still not be in my house. If you are looking for a great community, this is it. If you are looking to have a decent experience building your house or have any of your issues addressed in a timely manner, use a different builder. ... More

Too many subcontractors and nobody accountable for their work. Unqualified workers without a concept of quality and results. Whoever assigns contracts needs to work in the field and attain hands on experience. The present sub contracting model is not working. I would not have PULTE build me a free dog house.