Del Webb Reviews

While I know there have been "supply chain issues," what was initially an exciting event turned into a very disappointing experience.

You don't move to Del Webb for the house quality. Poor workmanship, very mediocre materials and and very slow response, if any to make things right. Very disappointed!

Very poor workmanship for a high-priced product. What we got wasn't what the model looked like. Although Del Webb stands behind their product and eventually everything will be fixed, the continual no-shows by contractors are doubly disturbing. You would think it would be much better for both Del Webb and the owners if things were done right the first time. Quality Control is definitely lacking.

I’ll start with the sales experience. We were very interested in this development from the get-go. We signed up for the grand opening sales event, walked thru 3 models and got pricing on those models, but requested info on another model. Despite follow-up emails and phone calls, it took 4 months for someone to get back to us. Needless to say, the prices increased substantially in those 4 months. Once we signed the contract, it became a game of hurry-up and wait. Our first construction manager would send an email asking us to schedule something the next week, which we did, then we didn’t hear back from him for a month. (Our second construction manager has been great and much more responsive.) Then one month prior to closing we were advised the flooring we picked out was not available at that time and to pick another one. All the decisions you make from cabinet color, to granite, to carpeting, to flooring is based on how things look together. This was a problem because I could not find one I liked as much as my original selection, but now have to live with it for years to come. I think Pulte settled for poor workmanship in an effort to close on our house before the end of the year. Many issues became apparent after we moved in a month ago - caulk in the bathroom and crown molding is separating in spots, the wood around the glass panels of the office door is very damaged, weatherstripping gaps at the front door, a piece of trim is coming down from ceiling in the covered patio, windows are very drafty, and a damaged fence, And, because these things weren’t noticed until after the final walk through, we now have to wait 11 months before anything can be fixed. ... More

We’ve had experience with Pulte before and it was good. Pulte today is unresponsive to all the mistakes in the workmanship of these homes. At this point, I’m terribly disappointed in Pulte. It appears that nobody wants to take responsibility.

Incredible lack of attention to detail as a whole. Lack of overall quality in workmanship by almost all of the tradespeople utilized during the build process. Indifference by responsible parties involved in the build process. Overpriced for what we received but that's the crazy market we are in. Thankful to have a new home but would do it differently if we had to do it again. From what we have learned, this is standard operating procedure in a home built by Pulte within Sun City- Georgetown, TX.

Builder gave us a closing date they couldn't keep, so it made it very difficult for us. The construction may have been rushed at the end. There were many missing items and defects which are still being worked on. It has been over a month since closing. The construction manager, however, has been very responsive to our communication.

Seems like they are more concerned about number of homes being sold and not quality and/or pride in their work.

Many issues still to be dealt with after closing. Spent lots of money for sloppy workmanship as well as unfinished. I think the site supervisor is inundated with many homes and trying to do his best. I have to cobtinousky ask for things to get done. Labor must be hard to come by.

Get inspections done at pre-drywall, pre-close and 10 months out (just before 1 year warranty is up). I have future neighbors who are experiencing major issues and have brought Pulte management in to review the poor quality.

- Del Web and Ave Maria is as very well thought out with great community planning and outstanding landscaping and amentias. Pre sales and post sales support from local sales office was outstanding!!! -Building process and communications could be better. Overbooked and trades getting sloppy with their workmanship, I suspect because of time crunch. - Quality of workmanship could be better, especially for the cost.

- Quality and value of new home -- sloppy paint job, poor workmanship, ingenuine, defective and/or substandard products - Poor quality control by Quality/Safety manager - Inspection: Demand more time, Don't be rushed. Hire professionals for detail inspection - pre-drywall and final.

NOT top grade. Obviously rushed work ( slapdash painting, wrong measurements and materials, missing materials.wilful lack of communication. abandonment by supervisors,etc) Cust Care Management required continual pleas and proofs

Recommend waiting to build a home when not in a housing boom in order to ensure better quality control and customer service.

Check on building process during building

Over all the house is good it just seems that after closing things take for ever to happen Are builder Tim turned in a cabinet that had a crack in it to be replaced that has been app. five weeks ago still nothing and then there is the landscapers and sprinkler people that do the worst work i have ever seen. The quality of paint we were able to select from was very poor unable to wash any of it.

When all our issues have been resolved since we closed April 21, 2020, then and only then will we grade Del Webb on the home buying experience. At this juncture we are not pleased. For example, we were recently told our refrigerator would would be delivered the week of May 24 - 28. It wasn't received as of 6/3 and no one bothered to call us to let us know of any further delays. On top of that, the refrigerator we have has no ice maker and we have to buy ice at a retail store weekly. Not a big expense but certainly is an inconvenience. Second, the carpet in our two guest rooms had to be replaced after the initial installation due to installers tracking paint in both rooms. The carpet was replaced but both our selling agent, onsite manager as well as ourselves noticed a difference in the quality. Our onsite manager stated he is working to correct this issue through the carpet supplier but we have no definitive date to have issue corrected. I look forward to getting all issues we sent to Pulte resolved within the next week. ... More

My experience was so disappointing, especially with Pulte Mortgage. I loved the location and floor plan of my home, but the only time I felt like I was a client that Pulte was trying to please was during my interior design consultation. They did meet the deadline set for closing, but they did so through obviously rushed final construction details. I initially applied for a very small mortgage with Pulte Mortgage simply to get the promised contribution towards closing costs. However, Pulte ladled on some many junk and excessive fees (both application and processing fees, for example). The week before closing, my loan consultant said everything was on track for closing. Then, the day before closing I was presented with demands for more documentation on a loan to value of only 15% (meaning I had 85% of my home’s value in equity). I finally told them to cancel my loan and funded my purchase from my own funds. I would not recommend an initial purchase through Pulte for any of my friends or family. ... More

Glue, dirt, cement, absolutely the dirtiest new house ever. Yesterday I was on my hands and knees scraping up glue for 1/2 hr. No pride in workmanship. Received a 175,000 house for 275,000.

Our experience was not good. We closed on a house that had no electric, gas, and roof not completed. Some of the sub-contractors did sloppy work. The construction manager pushed back on many things. I was happy with most of my upgrades, but had to watch them closely as the manager missed putting in some of my contract upgrades. We were out of town, but you really need to be there during their builder process.

I had never had a house built before and would probably not do it again. It was a bummer seeing poor quality products being used on my house and all of the set backs along the way. I couldn't believe the amount of trash and garbage litter through the job site. I couldn't believe how much people just didn't care. My friend built a house too and she has had a tremendous amount of issues with her house. The neighbors all have a story to share.

Make sure you visit the home every week during construction so you can keep up with the stuff that needs to be fixed and that isn't done correctly. The entire process is focussed on saving Pulte money, not on producing a quality product.

Lisa in the Sales office at the development site was very helpful - supportive and quick to respond to questions. Courtney in the Design center was great - attentive, knowledgeable, and helpful. Pulte Loan process was laborious, and information requested was far beyond anything any other builder has requested. Construction Manager (CM) was forced by corporate schedule to build too fast and close too quickly - no real chance to address all of the issues discovered at the walk-through conducted before closing. Multiple workmanship and material issues, including carpet, tile, and paint, and ALL trim work throughout the entire house was poorly installed and has defects. Very poor site cleaning maintenance, including beer cans inside of cabinets. These items aren't necessarily the CM's fault - no proper time allowed by corporate schedule to conduct quality checks by other CMs prior to closing, leading to a lot of problems. Even worse, no mention was ever made of quality checks during the build, which was unheard of to us - all previous builders conducted multiple checks during the build process to find and correct mistakes in material or craftsmanship even prior to closing. Warranty Dept. has been slow to respond, and pushed back on many matters instead of taking the proper philosophy of "If I paid so much for a new home, would I be satisfied with the quality?". Understaffed, and overwhelmed by many items that never should have been "warranty" items to begin with - they are having to correct basic initial build issues in many cases. Overall, if we were to be honest with anyone about whether to buy a home here or anywhere else through Pulte, we would discourage them unless they absolutely had to buy in a specific location. Pulte standards are far below any other builder we have dealt with in the past 20 years (4 others) in regards to quality. They claim to have 60 years of experience, but I have not seen any reason to believe they have learned "best practices" and incorporated them into their build process to assist what they claim are so many "new and/or inexperienced" managers and craftsmen. ... More

Pultes customer service representative was not helpful at all. She will find any excuse not to help you with your issues. You have to battle with them to get anything done. Once they have your money, you're on your own.

Pulte is a for profit organization, which is fine, however, they do not have any interest in talking to the customer throughout the home building process. They cut corners where possible and charge the highest prices. Don't believe the sales person, they are going to tell you anything to get you to buy and then there will be an excuse for everything when they can't deliver. They will also retaliate so be careful what you say to anyone involved in the entire process.