Del Webb Reviews

For the most part we were able to follow along with each step.

Overall, a positive experience. There was no pressure and a model was available to examine. Not being allowed to select room colors was a disappointment. They can keep flooring choices straight in various locations so why not paint colors? The light fixture in the dining room was not centered and there was no outlet in a needed location even though there was one in the model. The kitchen exhaust fan is very loud. There could have been more options. For example, being able to get (& pay for) a solar tube to light center of house. Being able to select ceiling fans rather than pay for builders fixtures and then immediately replace with fans would have been better. A couple of things could have been articulated more accurately - the million dollar termite warranty is actually 100K per year over 10 years and the last 9 only are valid if you hire the pest control company. There was supposedly a deal with an alarm company but that was a wild goose chase. What was done was done extremely well. Both my real estate agent and private building inspector said that the house had the fewest deficiencies they had encountered. There were weekly calls from the construction manager and any questions were promptly answered responsively. The quality of the work reflects on him primarily. Del Webb is fortunate to have Steve. After 2 months, it is too soon to make a final assessment as how things hold up is important. ... More

Working with both builders and the design center eventually every thing came together

Mark is very knowledgeable about the homes and lots. He always went above his duties as an agent he makes you feel like you’re the only one he’s dealing with.

Nice home, attentive initially—— but then attention waned

In the beginning many things should have been thoroughly discussed and explained instead of assuming I knew everything about building a home. Things like what the different elevations meant. Telling everything that was extra vs what came with the house (standard). The quality of my home is good but only gave 4 stars as some items were not completely done. Example when we were changing out light fixtures a few we loosely hung. We corrected that when hanging up my fixtures. Time turn around on requests could be more timely. Your people need to know when I as the customer should make a call to get something fixed and I find out your person should have made the call to begin with. Once that person made the call it was corrected in a few days. Other instances happened but you have an idea of what I’m talking about. I LOVE Sun City Peachtree, the people, community and the amenities. With all said above I wouldn’t want to live anywhere else. ... More

Response to all issues has been phenomenal. Would like to have seen some leeway in how the interior of the home is laid out. I.e. light switches, lack of lights in closets

This home is very nice. I guess I expected a fridge in the package. The only complaint is this is an over 65 community and in the master bathroom there is NO medicine cabinet. Most of us take medicine and it is really inconvenient to keep under the vanity in a box. That is really bad. Also the master closet could be bigger and the laundry room a little smaller. Other than that it has been a good experience.

Amenity center is great. Homes are well designed.

Anytime we needed some help before or after closing, we've gotten an immediate response. Everyone we've dealt with at Del Webb has been extremely helpful.

Alec has been great to work during the pandemic.

Quality builder and trustworthy company, excellent construction mamager.

All of the people that we worked with during the process of building our home - the sales staff, the design center staff, the field manager - were extremely helpful in assisting us to create the perfect house for us!

The sales staff at Del Webb Wilmington was outstanding all around; totally professional and friendly and helpful. But Pulte throws these houses together as fast as possible. The builder contractors are paid by the job, not hourly, so they just slap them together. Then, they bring in the professionals to fix whatever the homeowner is able to find. Most of us know to hire a building inspector at the 10-month mark so we can submit all our warranty claims before the one year warranty runs out.

Very poor workmanship. Lots of errors to be corrected, especially for the price!

Repairs are done fast.

Got exactly what we paid for. Great experience.

Cosntruction management was great. Post sales during first 30 days was great. Best home buying experiencxe for us over the coures of 4 new home builds

Everything has been wonderful, from beginning to end

Too many restrictions on upgrades! This home could have been so much better if we were able to upgrade some items but this restriction basically says this is a cookie cutter home at custom prices! If the community had not been exceptional, we would have chosen another Lakewood Ranch development!

Numerous issues- Pulte Mortgage, floors had to be replaced and now still having cracking problems, mirror fell off the wall ( took one month to replace), windows caulked poorly, kitchen cabinets installed wrong ( still no resolution) poor design of bathroom lights, heating and air installed wrong, drywall is wavy in ceilings, quality of trim is poor, quality of painting is questionable, trim on garage door falling off! Working with warranty rep has been slow and unsatisfactory

Once I closed on my home, repair requests go through the Warrenty program. I have taken time off work just to have vendors not show up or require multiple visits to finish a repair. There is poor communication and almost no follow up unless I escalate. Good luck with the Warrenty work. As for workmanship, the painters and cleaning crew are sloppy. I repeatedly asked for light switch and sockets covers to NOT be painted to the wall. They are.

We are one of the very first homes to complete in this community. As such we are dealing with some issues as the bugs are worked out of the build process. While Pulte/Del Webb build 100's of homes a year, and this community is experiencing great sales, it was disappointing that processes in place have not been followed to merit higher ratings. If you are a smart shopper, you'll pay only to upgrade items in the design center that are too expensive to remove and replace after moving in. The markup on design upgrades for many finishes is insultingly high. When you can demolish brand new materials and replace them even at fairly high big box home improvement store rates than pay the upgrade fee at the design center, the mark up merits review. ... More

Delivered exactly on the initial completion date.

We started the building of our home in March 2020 and moved in early August 2020. David our construction manager was outstanding! He kept us informed with a weekly update and photo's of the building progress. Closing was in our community and keys were ready right after that. Follow up with Pulte on new home warranty has been quick and proficient. Lastly we looked at several 55 and up subdivisions before settling on Del Webb..We made the right choice!