Del Webb Reviews

Although we gave a good review originally, after more than a month of living here, we are now extremely disappointed. It took way too long to start building and then it seems Del Webb rushed to complete. From the beginning, Del Webb's sales staff would only contact us after we contacted them. No updates were forthcoming until we called them. Fast forward to after closing, we hired painters to paint the bedrooms, den, and bathrooms and found the workmanship of Del Webb, in association with the walls, abysmal - incomplete (gap between top of door and drywall), did not sand mud and painted over it, gobs of caulk not smoothed out, pockmarked and dents everywhere. The building and warranty managers told us we should have never used eggshell paint because it would show too many flaws. Well we weren't expecting such poor workmanship! The drywall people came (3 days) to try and fix everything but short of starting all over (hanging new drywall), it was a futile endeavor. To top it all off, we paid extra money to have smooth walls; it was a builder's upgrade. We requested a refund, but never heard back from the salesman (no surprise there). We just hope that Del Webb's poor workmanship doesn't show up in anything else but only time will tell. In summary, Del Webb's abysmal workmanship cost us more time and money to try to correct their mistakes. ... More

I am in the middle of legal issues regarding the purchase of my new home. Very very disappointed in Del Webb/Pulte in rectifying issues.

A number of items needed to be addressed after move in. We have had 2 Builders (superintendents) transferred out of this project. The lack of finish quality is a real disappointment. I am hoping the Del Webb (Pulte) follows up and corrects the problems. So far they have not become engaged.

Home was left dirty for us. Attic above garage not insulated. Wiring issues. Multiple paint spots on carpet. Dishwasher hose not connected causing water leak. Overspray and missed paint on exterior. Missed dimmer switches. Multiple scratches in glass panels. Entry gate installed backwards causing stucco damage. Attic light is always on with no shutoff. Dryer vent on roof has no cover allowing rain to flow into dryer. Multiple paint touch up spots inside home. Had to turn on garage lights to make laundry room lights work. The only item to be addressed in the last six weeks since we moved in was to fix the laundry light issue. We sent an email with inspection report to Customer Care with no response until we sent a follow up email to multiple people including sales did we get a response. We were told Pulte would be scheduling repairs but have not heard back since then. Extremely disappointing experience and at this point in time there is NO WAY we could recommend a home to our friends or family. I see this will be reviewed before it’s posted so I am certain it won’t be posted due to it being a negative review but I hope someone takes note of the issues. ... More

From the time we signed the contract, it was all downhill. Communication from our salesperson Bobby G was scant and not helpful sending us to website for needed info that we could not get access to because we did not close yet. We had 3 field managers. The first one was focused on his promotion not our house. The second one seemed good but left for another company. The third was new. He tried but did not make the mark. Ron the manger called and we told him about lack of communication, poor workmanship ,continuity etc., He told us we were not Pultie people. Somewhat threating. He has since apologized. They have significant issues with their trades. They have to come back 2,3 more time over the same issue. This appears to be issues at the higher level of management with managing all trades. They are burning out their field manager or their field managers do not care and let things slip. We moved here for location as number 1 reason. We heard about quality about this location but did not believe it was this bad. Del Webb in general has a good rep. From our pre closing walk thru to closing only 60% of the items were completed. After 2 weeks of our closing most of the things on our pre-closing walkthrough were not completed. When we moved in 1/2 of our electric in our kitchen and all our electric in our dining area did not work, meaning you plugged something in it tripped the breaker. It took a month for them to come and correct. The electrician that came told us that when the electric was put in someone took a shortcut and put is a short-term fix so the breaker did not trip. The wrong thermostat was installed for our smart home. Grading in the back, water still standing. I can go on but you get the point. All poor workmanship. NO surprised . A patterned we have observed over and over again. Now, you put in a service request and it goes in a black hole. You have no idea when it will be corrected. We have a structural issue. Water coming in on porch and no response. Would not do this again. Sending our friends to Cresswinds. ... More

The only response we get is "sorry that's not covered", go hire a contractor.

This purchase was quite a nightmare. There was many delays, poor craftsmanship and materials not to our standard for the cost of them. As a disabled veteran on a budget it was hard to see the upgrades they charged excessively for although were needed for my safety. We were to far in to look elsewhere. If we could have we probably would have went a different direction. We love the area.

Poorly managed contractors. Allowing for mistakes and carelessness. I’m certain it would be worse if we weren’t on site to question problems. Even then managers didn’t address poor finish details. Paid inspector found serious items like framing issues...

Buying a new home should never be the horrific experience that it was for me. Too many delays. The lack of gas meter installation caused a major delay which caused me to have to live in a hotel for 2 weeks and pay a lot of money for storage of my personal belongings and pet care. It was a total nightmare. During initial delays I had an agreement with the builder which I have yet to be paid for and it’s been almost 2 months. I have inquired about it several times and have gotten no response. I am tired of begging. In the first week after moving in there were big and urgent issues which went ignored for quite some time. After making my first repair list the CS manager responded quickly which I really appreciated. There were a number of areas that showed poor workmanship. Many things didn’t seem to work properly and left me thinking whether anyone checked or tested anything. I did not get a junction box to connect a chandelier in the dining room ceiling. I was told by many different people and many different times it was standard yet there was none installed in my house. I could go on. There has just been an absurd amount of frustration that I would not want to repeat. Contact me if you need more information. ... More

The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,

Experience was too rushed as we were in the process of selling and moving out of our other home in another state. All the technology used by the company was difficult to understand for an elderly couple and it was difficult to complete the application process. Also, the sales agent misrepresented two different issues then blamed it on our lack of understanding him. My husband and our realtor were all present at the meeting and we all understood the same thing. It was very disappointing to find out at the closing that we did not get the things we had been promised.

My AC has not worked properly since I moved in at the end on June. It's now August 15th and it's still now working. I was told that the thermostat not controlling temp was normal, I should be OK with it the 80's in my house. Black marks on my while tile floor...again I was told "that's how it's supposed to be. Back Splash tile are not all the same color. Again, I was told that was how it was supposed to be. Door handles on my sliding glass doors were different colors...I was told, that was how it's supposed to be. Those handles were taking off..they were different colors...new handles put in their place. Bathroom lights flicker...bulbs changed out....the lights still flicker...job complete. Paint on my counter tops and tile floor...."we only construction clean with water, you should hire someone to clean that for you." Outlets are loose in my house, still waiting ....a month and a half so far, electrical safety...just because you can see inside the box doesn't make it a problem. Someone even said that I was trying to get out of the tile installed in our house...so wrong, it was the reason we liked and bought the house. We just want the scuff marks removed. ... More

Total lack of attention to details. Subcontractors are more concern to getting the job done fast with many errors. Which needs to repair at later date. In summary we paid custom home prices for a tract home.

There is a general lack of pride in the workmanship of these homes. They have used the cheapest materials in some cases, especially with the AC. In my opinion the AC system has been poorly installed and is sized incorrectly.

Our field manager Chris was wonderful. We had & still have issues that need to be addressed. He was there for us & tried his best to get things accomplished. The house was not in presentable shape at the closing . Moving into a new house should be exciting not this disappointing.

There is no quality control that I could see. My review came up with over twenty items that needed to be fixed. After turnover I am still finding poor workmanship. If you do not have any building experience, I would suggest finding someone who will be able to spot these items before you agree to close on the house

There is little to inadequate supervision of the contractors during the build and if you are not here watching them or don't know construction you are at a huge disadvantage. Contractors are not held to any reasonable standard because they are inadequately supervised and poor or substandard workmanship is the standard they are held to. And for this we are charged excessive prices. I call the construction practices here the "Clown Act". Just hurry up and get it done. We'll fix it later IF someone catches the mistakes.... I have many, many examples of this as do my neighbors. This is totally a reactive vs pro-active environment. Calling it a production home would be a compliment. ... More

We were excited about our new home and the lifestyle that a Del Webb community has to offer. But the house has been extremely disappointing. I’ve never seen such shoddy workmanship in the many years I was a Realtor showing all kinds of homes. Just today, one of our neighbors pointed out that our two month old house is about to lose the trim above the garage door. It is barely hanging on! The wood used for trim inside the house looks like rejects from a more quality oriented house builder. It is full of nicks and notches that were just painted over. Walls are crooked and there is paint slopped over hardware and light fixtures, etc. Obviously, the painters did not remove hardware before painting. Caulking is really bad to nonexistent. The sink in our wet bar is crooked. I was told someone would be out to check that several weeks ago and never heard back. Our microwave oven has a couple of dents. I could just go on and on… We get the distinct impression that Pulte emphasizes quantity rather than quality. They seem to want to throw homes together as quickly as possible to inflate their bottom line. Forget about the consumer! It is appalling!!! We and our neighbors paid rather large lot premiums for a view of a pond behind our homes. Soon after we moved in, we noticed the pond was being drained. No one bothered to let us know, and we later found out it was for making “improvements.” It has now been drained for several weeks with no evidence that anything is actually being done! We asked the HOA president last week about this issue, and he didn’t seem to know too much about it but was going to have a meeting with a Pulte person yesterday and then was going to get back to me today. I never heard back and tried calling him this afternoon but was told he’d left for the day but that he’d be back on Tues. And no one else knows what’s going on. So we are still left in the dark and are incredibly frustrated by our view of what used to be a pond and not having any idea of what is being done or when. ... More

The quality of materials and workmanship are surprisingly poor given the price we paid ( $460,000) for our Del Webb house. They market brand names such as Kitchen Aid and Sherwin Williams paint, but the actual product from these vendors are their low grade lines. The paint is so poor and thinly applied it will rub off if you try to clean a mark off the wall. They use plastic fasciae and roof trim that rattles in the slightest wind. The interior doors are primarily made of cardboard and fit poorly in the casing. The so called premium cabinets are poorly made. We have had the cabinet vendor out seven times replacing poorly crafted doors and the doors are still damaged. The interior walls are wavy. Our neighbors experience many of our problems as well as others unique to them. The process to have Pulte correct items is frustrating and time consuming. I have had to submit repair request at least three times for a repair and am up to my sixth request for several items. Del Webb is a nice concept, but the homes built by Pulte are extremely poorly built. We will never purchase another home built by Pulte,, or their other affiliates. ... More

Do not expect to receive what you order. Pulte changes colors in major areas, in my case, the color of my roof. While most of the trades I have dealt with were eager to please and respectful, their tiling company is the worst in their industry. In my kitchen, they used 2 different dye lots. The tiles in the guest bathroom wall were not lined up and jutted out in some corners. They sent a man who was verbally abusive, aggressive and a bully. I had to tell him to leave and mot come back.

Purchased "Model Home" in McKinney. Entry door was attached to frame with Tyvek Tape, Interior doors missing hinge pins and hardware, Plumbing leaks, huge sprinkler leaks, broken exterior lights, do not waste your money on these poorly constructed dumps.

First we were told we could have a tray ceiling and signed contract as such then told later it could not be done in our model. After foundation was poured we noticed the garage looked small. Learned it was almost 5 feet less wide in the 2 car garage side! That is significant! The paper documents with floorplans had the larger measurements as did the floor plans online! All were incorrect and we learned from a neighbor, they made Del Web aware of this 2 years ago! Additionally, they put a green electrical box on our lot without our knowledge.,They tried to not irrigate the last half of our back yard and place baha(sp) grass instead of St Augustine.,On the day of our closing we did our final walk through and our garage epoxy flooring had not even begun and we learned we could not walk on it for a couple of days. There were subs in our home and the house had not been cleaned and paper was still on the floors. I did not feel we should close and consulted my attorney but upon review of the very one sided Del web contract, she advised we needed to close or Del web could fine us and sue us. We entered the home after closing and the floors were in horrible condition and we also learned we could not be on the epoxy garage floor for 10days! And we could not move stuff into the home as the floors were in such horrible condition., we had to delay delivery of appliances, adt installation and moving in. Del web said there was no reason we could not move in!! They promised they would move all the furniture and rugs to repair the floors. They promised to repair the grout, clean it and seal it, but failed to do the first two steps. They promised to remedy this by going line by line repairing, grout, chipped tiles and remaining stains and they would move the furniture and carpets to acess the entire floor.,They never went line by line, nor did the move the furniture to acess all the floors. They reneged on what they promised to do and threatened legal and/or rescinding our warranty! Seriously, we just wanted what we paid for. We negotiated compensation for the earlier items, but not in regards to the floors. We were lied to and mislead many times during this process.we are told to deal with warranty now. Del web should have never allowed our home to go to closing . Shame on them, they knew it was not ready, but they did not care. ... More

We can not write a good review because it has not been a good experience. We have standing water within inches of our foundation- our neighbor has complained,through the warranty process, so have we, he has a work order, so do we. We have had nothing done to remedy this issue. This is an issue for the slabs the houses are built on as well as a health hazard- a perfect breeding ground for mosquitoes and other bugs. We just had an insulation expert evaluate our house because we were emptying our dehumidifier daily. He found many leaking ducts by in the attic, blocked soffits, insulation of 10-12” that is supposed to be 18”, single pane laminated windows when Low E dual pane impact windows are in our contract and was reported by Del Webb/ Pulte to the county for our energy efficiency report. We added a sunroom to the original plan and I said to Del Webb’s construction supervisor I did not think the 3.5 ton unit was large enough when we added more square feet to the home. I was assured that when the county ran the numbers that the air conditioner was the proper size. Today the insulation expert confirmed that this home, in Florida, needs a 4.5 ton unit. And of course Del Webb provided the county with faulty information providing faulty results. Need I continue!? To say we are disappointed is an understatement.How does DelWebb/ Pulte find this behavior acceptable. Hopefully they will see their way to doing the ethical thing and fix these issues. This is not the way business should be conducted if a company wants to stay in business. ... More

The quality of the homes that Pulte builds is very disappointing. The construction managers assigned to the homes are worthless and the contractors do the minimum just to get paid. Very poor warranty response also. Overall, very disappointing!

This is a model home, which to me classifies as a new home. However, when I submit a request for service, Pulte people I deal with constantly remind of what do I expect, this home was built in 2014. Customer service is definitely lacking. If I had known this home has so many issues, I never would have purchased it. The painters took absolutely no care in their work. If it didn't move they painted over it. Paint on doorbell casing and paint over most switch and electrical outlets. Complete disrespect for the homeowner. They painted over nails and loose dry wall tape. Why could they not repair it while they painted. The quality of the paint is poor. They had to replaced the sunroom door and made a disaster of the outside paint. Again, I was made to feel like what is the big deal. The appliance that were left in the house were either not connected or poorly connected and damaged. Did anyone follow up? Did anyone care. When we turned on the valves for the washing machine, water shot out from the fitting on the back of the washer. They cross-threaded the connectors. When I called in a problem, I was often left feeling like I'm the problem. The dishwasher is scratched. The base plate was not connected and created a tripping hazard. The whole warranty issue is complicated, because they are not treating this as a new home. I'm left wandering about the quality of the build. Well, I know it isn't quality. I asked about a leak under the kitchen sink which I fixed (the connection to the dishwasher was loose. I was told it wasn't a warranty issue. So, to put it bluntly, if something doesn't work, too bad, I just need to accept it. The kitchen sink wasn't even sealed, so water runs underneath it. Apparently, when the builders constructed this house, they treated it solely as a model home, with complete disregard for quality and workmanship and future homeowners. The materials are of poor quality compared to the cost of the home. Once we signed the contract, customer service ceased to exist. They tried desperately to get us closed before this home was ever ready. And, it never really was ready. There was material left in the attic that I had to request be removed. The closet by the front entrance was a jumble of wires. Why? And, I can't begin to tell you how may light bulbs I have had to replace. Would replacing burn out bulbs break Pulte's budget? The light were on constantly. The bulbs should have been replaced. Customer service, really? The home we sold, which we built in 2011 and lived in for 13 years had no such issue. No shabby dry wall, no leaks, no burnt out bulbs. I guess I have high standards and Pulte does not. This was a huge mistake on our part. If anyone should ask me about purchasing a Pulte home, I will tell like it is. This home does not resemble the $475K we're paying for it. ... More