Del Webb Reviews

During the build, water run off was an issue and improvements were made based on my request. The basement is dry now. After closing issuse are being addressed one by one and going well. There are two significant issues about the garage and deck graded the wrong way appears to be a serious problem. We will see what happens.

Garage width is too small for 2 cars. Driveway to road has curb to drive over at each entrance and exit. Warrantee process is difficult to complete.

Disappointed in their finish work but the overall construction is excellent for a non custom home. They are not flexible with upgrading air conditioning systems and using a different maker for a dishwasher also no flexibility in including a gas line for people that prefer cooking with gas we put the gas line for $10,000 it’s propane and it is great to be able to have our Wolf Appliances and updated kitchen appliances however we had to remove the new ones they all got donated since no flexibility on choosing your appliances !!! The area is beautiful and well kept and people living here are great ... More

This was my first time going thru this process and from the first day meeting someone sales to the day I got my keys, it was a great experience. The builder and the construction manager (still call him) have been amazing and very professional. Thank you for making everything so smooth.

Overall, the experience was great. We only had one concern. After paying for the expensive shower head, the door would not swing properly as it hit the shower head. Any new buyers, beware of placement of the shower head regarding the shower door swing. It should be placed higher than the door top.

We had an amazing time with the help of Jill and Matt getting us in our new home at Del Webb homes.

From start to finish building our home in Del Webb Saint Johns has been a wonderful experience. Zachary who sold us the house was amazing walking us through everything we needed to know about the process and keeping us informed along the way. The design staff was also great helping us pick out just the right fixtures, tiles, etc for our taste. And Bryan our construction manager was right on top of things. He communicated & sent us pictures often to keep us informed of how things were going. We were in our house sooner than we thought & it is absolutely beautiful. I would definitely recommend this company to build your next house. ... More

Purchasing my new home at Del Webb has been an incredible experience from start to finish. From the moment I began the process, Katie, my selling agent, made everything seamless and enjoyable. Her professionalism, patience, and genuine care stood out every step of the way. Katie took the time to listen to what I was looking for and helped me find the perfect home that truly fits my lifestyle. She made what could have been a stressful process feel easy and exciting, always keeping me informed and supported. The quality of the home and the Del Webb community exceeded my expectations—beautifully designed, thoughtfully planned, and filled with a wonderful sense of community. I’m beyond grateful to Katie and the entire Del Webb team for helping make this dream a reality. It’s such a joy to finally have a home that feels perfect in every way. Highly recommend Katie and Del Webb to anyone searching for their next chapter—you’ll be in the best hands! ... More

We were so excited to take possession of our new home. We had a devil of a time, reaching Ian or anybody beforehand who could supply some basic details. We were excited to get the keys and very very happy however we walked over to the front desk and we weren’t even in the system, a terrible buzz kill for us. we went from ecstatic to despondent. Two months later, we are still not in the access system and we’re charged a late fee for our payment even though we mailed it in way ahead of time. This is not the way things should be working and we should be able to make a simple payment online. Susan at the front desk, took off the fees but now I have to call the main office and straighten everything else after our trip. Taylor was a great construction person and took care of the many problems we found. I am really disappointed. There are numerous problems with the landscaping service that are part of the HOA that I don’t know if our part of your domain. ... More

Several finish items that required additional attention are still not completed. This is partly due to our final move in doesn't occur till 11/20 due to personal delays. All other experiences with Dell Web, Pulte finance and Pulte Homes has been excellent and folks representing them great to work with. We just have the final detail work to finish.

First rate. David, the sales representative, did an excellent job helping us select a model and assist us to modify it to fit our needs and budget. Nicole was exceptional in assisting us with lighting, floor selections, cabinets and window treatments. Russ, the site manager, was always a call or text away. Whenever we had a concern he took care of it. All in all I am very satisfied with my Del Webb experience.

Buying our new home was easy, so far we like our new home and love the extended garage, we have 2 cars and golf cart. Only down side of purchase new home we have a 2 ton a/c unit it does not keep up if the wife turns the oven on in the day time to bake. Only complaints here. Far as the rest of the house we love it.

Home buying experience with sales rep was great.However,Post closing experience has been very disappointing. Two months after closing on a model home we are still waiting for issues to be addressed including a safety issue. Customer Care personnel when they do respond to service requests they indicate majority items are “wear and tear” and not “workmanship “ related. .To date no service calls have been scheduled .

The builder covered up water quality issues in the community.

My expectations of DelWebb were low to begin with. I have no doubt this likely seems unlikely from your end however my experience with DelWebb has been terrible from the start. The initial sales agent had to be replaced and as a result I contacted my lawyer about elder abuse which requires a level to be met to proceed. Even though the lawyer felt we met the standard I did not pursue as proving monetary damages would have been a challenge. So lets start there, the initial sales agent simply did not do his job, did not effectively communicate and left many things undone that suddenly had to be done on the day of contracting/closing. He did not properly nor professionally communicate signing needs especially about the down payment. Prior to signing the contract he gave vague answers on what to bring at contract signing and did not communicate at all with regard to how to handle the down payment. He "alluded to" financing options but never bothered to follow up and never bothered to speak of down payment again until signature day at the end. Unprofessional, evasive, and irresponsible would be how I describe his actions. Based on this if he was my responsibility he would have been fired from DelWebb and I feel strongly enough on this I consulted a lawyer. Enough about him he is useless and dishonest. Elaine outshined him is every way possible. Moving on to contract management. I did receive regular updates on the progress but was never information how to use my login credentials. I finally figured out I needed to associate the address in the DelWebb portal to see the comments but once I did this it was a waste of time as the information was minimal. Can't see why DelWebb even bothered to update the portal as the information was minimal. I assume none of these people have cell phones to take a picture of the work and include in the portal to show the work being done. Many of the inspection points were last minute with very little notice to schedule time to inspect. The effort on your part was not at an appropriate level. As we moved further to close the pace picked up but it was hampered by DelWebb wanting the close to happen far and above any concern about the work getting done and getting it done right. The day of closing the DelWebb rep (nice guy but more concerned with getting our approval rather than getting it done right) was running around trying to coordinate our signature rather than getting the work done to our satisfaction. Workers were in and out of the house with shoes on running around trying to get everything done. The rep was more concerned with getting a positive survey so he could get full pay rather than getting the work done to our satisfaction. In fact any DelWebb employee that depends on survey results to get paid talked about it with us and pleaded for a 5 star across the board. I think this is distasteful and I will rate people as I see it. With the exception of Elaine I can't think of one person in the organization deserving of a 5 star in any category. home that needs many reI recognize this is DelWebb home and not the Mortgage side however I have never experienced a financial organization experience worse than what I went through. Absolutely the worst financial experience I've ever been exposed to. Enough on that here. So we now have a repairs needed and finishing touches as a result of your focus being directed at getting closed and getting 5 star ratings. Our internet was down upon moving into the house because YOUR contractors apparently cannot distinguish between grass and internet cable. They cut the line. So moving day involved contacting ATT and resolving that issue. Total nonsense. I haven't even had time to go over the outside of the home and expect issues there one of which is a downspout for the water runoff depositing water directly on our OPTIONAL back patio. Why would anyone do this? I'm sure there will be many other issues we discover over time. The only thing DelWebb has going for it with Kensington Ridge is location and hopefully amenities once the clubhouse opens. Can't believe people have put up with not having these amenities prior to now. So bottom line, DelWebb as a builder and company is terrible. I can assure you with I build my next home I will use a builder who truly gives a darn about their homes and finish quality. I have learned a valuable lesson here and that is to NOT deal with DelWebb again. I have not run into a single resident or contractor at Kensington Ridge who has anything good to say about DelWebb. Given your operational lack of excellence this comes as no surprise but it should certainly give management some concerns. Please do not contact my wife about this. If you wish to speak on the matter you have my name and I'm sure my contact information. ... More

Krista and Mike were great to work with and responsive to our questions and needs.

We ended up having two builders. The first one was fantastic and communicated all the time sending pictures along the way. After about a month we had a second builder who didn’t communicate at all. Wasn’t the end of the world as others we know in the community sent pictures. The house is very nice and we have been switching out cheep items that were part of the house like tolet seats and facets. There were two issues with the home. The biggest was the master shower is leaking really badly. This was brought up by our independent inspector. Though we were told, by the builder who didn’t communicate, that if there were any issues at all to reach out and he would be sure to get it fixed right away. This doesn’t seem to be the case as the issue isn’t fixed and scheduled for another two weeks from now. All other items from the home inspection were taken care of and pictures were sent as they were completed. All in all a very good experience and we are very happy with the home and the process we went through. ... More

So far we are happy with our new home and they are responsive to all of concerns.

We are pleased with the buying experience and the quality of our new home. I would definitely recommend the Del Webb Oak g Creek community to the 55 Andover group.

We purchased a brand new 'spec home' sight unseen because of a significant price drop. We are happy with the home and the neighborhood. Is everything perfect? No. We had some issues such as an exterior door handle coming apart instantly, some electrical outlets not working, and water accumulating under the condensate. Pulte Homes and their agents responded fairly quickly and appropriately.

Sales people don’t give honest answers. Slow how to approve requests. Many things you find out from people who bought before you

Since moving in we have had issues w doorbells not working and light to our outside address not lighting up. We have sent several texts and told an electrician would be by to fix it. That has not happened for at least 3 wks.

The home buying experience was wonderful with Zak at Del Webb Sales Center. He was with us every step of the way. Pulte Mortgage and Title were diligent in getting us our closing day. Daryl is amazing in attending to our customer service issues. Thank you, team, Del Webb Mesquite/Pulte!

Overall it was a pretty good experience. Our construction manger was prompt with requests and updates.

They seemed to rush things too quick and their finish isn't so pleasing for the price of the home.