Del Webb Reviews

First, only the good stuff. The community is beautiful. The pool and clubhouse is magnificent. The people we have met are friendly and helpful. Now, for the not so good stuff. If you think you are coming to this community for no maintenance, please know that issues with landscaping (weed control, irrigation changes for pools, etc.) are not being tended to as many homeowners here expected. We’ve only been here a few months, but this has been an issue. Workmanship is standard and responsiveness to warranty issues is standard except for the landscaping issues; hence the two stars.

Upon first glance the homes are lovely until you are actually living in them. That is when you notice all the little things that are not so little. Paint or glue where it should not be, paint, scratches or dents on wood floors, unfinished and damaged doors that were installed and more. It is very disappointing for the money spent and the supposedly good reputation of Pulte. I am not impressed.

Satisfied

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

Keep in contact with the building superintendent and ask questions if you're not sure of anything. If possible visit the home site as much as you can and inspect the progress.

Building a home while living out of state was not a good experience. We felt we weren’t kept apprised of things until we had to repeatedly ask about progress. Pulte was not responsive to any changes that could have been easily done during construction. Now that we’re in our home, we are having a difficult time getting some issues we’re having corrected.

Option or upgrades should include, at time of construction, grout sealing for those who select ceramic or porcelain tile, and choice of sliding doors or French doors.

Pulte Team, My wife and I moved into our home in the Del Webb community in Dove Mountain approximately 2 months ago. We thought it would be important for you to receive feedback on our experience. My wife and I have purchased 5 new homes in our lifetime together and have had the opportunity to evaluate the difference in quality of material and workmanship. In comparison to other purchases, we have been very disappointed in the quality of the workmanship of our new home especially for the price we paid. We do understand our Spec home is still under warranty but we believe there should have been more attention to detail to prevent rework and inconvenience. The following is some of the concerns and issues. 1. The drywall taping and texturing is very amateur, there is multiple areas throughout the house with divots, cracks, uneven and crooked areas, areas that were not sanded and obvious repair areas etc. 2. Paint quality inside and out is very poor. I am sure I will be repainting the outside within a year and a half. You can tell there is only one coat on the exterior and there is multiple areas that the stucco chips off and exposes the cement color. The exterior stucco has a load of imperfections. Where the stucco meets the roof line, it is obvious the contractor did not care how it looked. There are nails exposed and in some areas small holes and chicken wire. This is a repair that definitely needs attention. I recently visited another builders home that is known for bad quality and their stucco was significantly better than the home we purchased. If Pulte would use a smoother stucco finish there would be less rework all around saving the company and customer time and money. The interior paint job was very shoddy and my wife and I have spent a load of time touching up corners and areas that were missed. Use a quality paint that will last at least a few years. 3. Cabinet doors not adjusted properly to stay closed. 4. Pulte markets their homes being energy efficient. My garage door was not insulated and the noisiest door I have ever heard. I am in the process of paying to get it done right. If you market energy efficiency, it should be included. 5. Our backsplash in the kitchen is stone tile and I don’t believe there was no thought about how the splash of grease would effect the porous stone. I believe this certainly a repair that Pulte should fix. The tile in the shower was not planned out well either. To finish the landing, the tile layer put a 1/2” edge when it was not necessary. 6. The day we moved in, it was like no one even attempted to clean or vacuum the Sheetrock dust off the floors or window seals. The windows and all fixtures were dirty and had glue on the quartz. 7. I had to install a patio light in the courtyard (just had a wall plate). The laundry room had one fixture and another light box with a plate. I had to add the second fixture. If the plan calls for an electrical box for a light in the laundry room, don’t cheap out, put the light fixture in. 8. My front landscaping decorative rock was very thin in many areas. The drip system electrical line is exposed creating a tripping hazard. 9. My drainage ditch drains right into my main water shut off valve box. No effort made to reroute the drainage around it. The common area next to me need some attention. The hill side eroding and could present problems for my wall in the future. The wall is already deteriorating and will have holes in the concrete block within a year. Concrete block does not normally doe this. A serious problem with product or workmanship. I definitely would like Pulte to repair or replace. Rip rap rock should have been put on the hillside to prevent the hillside from deteriorating. There are many more issues I could list but our point for this feedback is to make you aware. When someone purchases a new home for the amount of money they spent, it should be a pleasant experience. It is understandable it will not be perfect but it should be the target/goal. There is nothing worse than to get settled in to your new home than to have multiple contractors back to do rework that is totally unnecessary which is very costly and inconvenient. During the construction process, contractors should be held to a higher standard. After all, it is a direct reflection on Pulte homes. I am a true believer in doing it right the first time. Please understand we are only sending you this feedback so it may make other buyers experience it bit more pleasant. Although, I do have an expectation Pulte will make it right on the serious issues I pointed out. There has been one employee (DW) of Pulte that has been trying to help but I am sure he is limited on what he is able to do. At least he tries. Thank you for the opportunity to provide this feedback. ... More

Builders team was great

Excellent buying experience. Home constructed as expected. Some desired upgrades and options were not available, e.g., impact resistant windows, electrical modifications, additional plumbing outlets, etc. Warranty service is difficult to obtain.

We bought a quick move in that met most of our needs. We intended to make adjustments to the house based on information that was provided to us by the sales team and construction supervisor. After purchase we discovered from the contractors we attempted to higher that the information that had been provided to us was not accurate. We also discovered there were many problems with the wiring in the house that should have been discovered and easily corrected by a quality control inspection before completion of the house. As for responsiveness, we drove 900 miles to meet with the person who would do a "walk-through" with us the week before closing. That person did not show up as he was busy with another meeting at the time we were to meet. Our walk-through happened about an hour before our closing. We also scheduled a meeting with a construction supervisor to discuss exactly what we could do to modify our home to meet our needs. Again, that person did not show up for our scheduled meeting. Over-all we are happy with our home, but very disappointed with how we have been treated by Del Webb/Pulte. ... More

Be sure you make appointments with builder and make thoughts/needs known about how you want the house to be completed.

Sun City is beautiful and I do believe there will eventually be many activities. We are currently playing golf, going for walks on nice broad sidewalks and in beautiful wooded areas, and attending Spanish classes and some other groups of interest on Zoom. The neighbors are wonderful people and very friendly. I was frustrated in how little time we were involved in planning the house and how poor some of the communication was. The outside brickwork and inside tile work was highly professional. We didn’t get the tile we requested in the kitchen; there were serious problems with the floors, and much of the work inside and out was sloppy. Outside, at the bottom of the bricks, there is visible black fabric sticking out, and there are strings hanging out all around the house. The cement on front porch was not smooth, and there were paint spots on the bricks. A large orange stain was left on the driveway. Inside, texturing was uneven and poorly done in some areas, mishaps in painting were not cleaned up, scratches and dents were not filled it, and at least a fourth of blue tape markers of cosmetic problem areas were ignored. We still love Sun City and would do it again but I believe the builders need more training, better equipment, and more supervision and direction. I would tell a friend to but a spec house or a model so that they know what they are getting or to purchase the least expensive choices and then have the floor, tile, lights, etc. put in by professionals. ... More

Lack of flexibility in changes is a problem. Most new owners spend the first month after move in redoing the interior of the house, discarding things Pulte put in and spending much money on replacements. Work crews show no pride in their workmanship. Many trades do substandard work which has to be redone three times to get it right. Don't expect the contractors to know what they are doing from the guys who pour the slabs to completion. Concrete guys will miss walk in showers, placement of patio door frames, fireplace foundations and other supports. Framers seldom cut a board the correct length...usually about an inch short and then use 15 nails to span the gap. HVAC guys put duct work in, the next day the insulation guys cut all the duct support straps. Three weeks later the HVAC guys come back in and re-straps the ductwork in a hurried and substandard way. Meanwhile, the worksite looks like a dump with debris blowing all over the neighborhood. Not one tradesman leaves the the worksite clean. Not only is it making the neighbor messy, debris is blowing into the desert and White Tank Mountain Regional Park. ... More

I would not recommend a Del Webb home if I were asked about it

Excellent work

Linda was a joy to work with during the sale and process and Dave took care of all of our concerns during inspection

It was a pleasure to tour and purchase a Del Webb home. After touring many communities, I knew the Del Webb Tradition Community was home. The home styles and wide range of options and very competitive pricing allowed me to purchase the home that best fit my lifestyle and budget.

We had a good experience with this purchase. However, much of the workmanship and design is contractor grade. We had to spend more than we expected to bring the quality up to designer home category.

I purchased a spec home and there were a few issues that were supposed to be fixed before closing. When I arrived the morning of closing they were not completed but I was told the would be completed asap. Since closing, I have had promises the issues will be fixed but they have not been completed at this time, 5 weeks after moving into my new home.

Small problems (two doors don't latch), but the house is lovely. Del Webb has a great interior design center.

Nice area.

Missing items and small defects have been taken care of promptly.

Everyone from Pulte was excellent and extremely professional in every aspect of our purchasing our new home from Del Webb in Sun City Hilton Head-Bluffton, SC.

Good selection of models. Good communication from purchase through warranty work. Jacob was very good at keeping us updated with information and photos. He was accomodating to our requests to visit with some after market vendors prior to closing. Angie checked in out us and our progress. Nikki was so very helpful and patient on our selection day. Getting options in advance was very helpful. Your new selections available in January were what helped make our decision. We wanted the space but not a second floor. The issues we have found after closing so far has been fixed to our satisfaction and in a very timely manner. Some of these things should have been correct the first time around , but Debbie has been very responsive in getting things made right. ... More