Del Webb Reviews

I've built four new homes in my life, and this is the worst quality, and highest priced of them all. We continue to complain about things that need to be replaced or fixed with no one giving us the service we've been promised. If I thought I could get my money back, I'd be out of here in a heartbeat.

Lots of promises with zero follow up. Our sales agent left the company and we have no one to talk to as our construction manager was relocated to another site and our quality guy John has not addressed major issues that were reviewed 2 weeks ago. Had a roof leak from day one after the peel and stick was installed in June. Very concerned about mold issues with the wet insulation and blackened OSB board. Roof was repaired but not all tiles were replaced. It is the worst construction experience I ever experienced. The dish washer was not secured to the counter and when opened drops to the floor. We do not have anyone to discuss the issues that we trust based on their past lack of follow up. ... More

It was exciting buying a new dream home until we moved in! Josh, our superintendent went MIA after begging to be rated all 10's (which we did up until move in he was great - afterwards he GHOSTED us). We have had some major issues after move-in including 5-ton A/C unit which is destined to fail imminently, a non-working oven which was installed as electric when we paid over $5K for GAS package appliances, still waiting for touch up paint which is badly needed and should have been delivered at closing, NO cable conduit was laid for TV, Internet, computers etc which took 4 weeks to get (we had to increase data on our cell phones to get anything at all costing us a lot of $$ out of pocket), a huge CIRCULAR (??) break of drywall over 2 ft. wide with NO SUPPORT behind it (studs are 23" apart) and NO BACK UP FROM PULTE, sheet metal variation on chimney over cooktop hood and we could go on and on. These are rather large issues Pulte got our money at closing and now PULTE DOES NOT CARE!! ... More

Del Webb talks a lot of hot air about warranty and prompt repairs but doesn't deliver. Sent list of items to repair a week ago. One week later nothing done. No calls. Number of inside issues to be resolved. Dishwasher not even attached to cabinet. Front brick fell out of side of house. Building trades set up large speaker and blast Spanish music. Building trades sanding concrete for 2 days sending concrete dust everywhere..

Poor quality trade workers brought in so work is poor. Tiles on floor uneven where a toe bumps them. Poor drywall and paint work. Tiles left with grout, paint, pencil marks all over. Floors not protected properly during construction so chips, paint throughout house. Certain things requested at the beginning and they weren’t done and told too late to do it.. Garbage left around the house, beer cans. Finishes in the house didn’t match and they didn’t care. Windows poor quality as 4 windows had broken parts. Every person I have met so far has their negative stories as well. The homeowners are nice and amenities but Pulte trades don’t seem to care and project managers apparently are spread too thin. Design center limited choices and high prices. Wasn’t allowed to pick the most expensive cabinets because was told they were only for the million dollar homes. If I want to pay for the cabinet I should have been able to pick what was offered in the center. Talk to homeowners in your area before you consider. Buyer beware! ... More

We have had a terrible experience. Our first inspection was scheduled for Jan 16, 2023 and when we came in from Albuquerque we found out the supervisor had gone out of town, had not let us know and we had to reschedule for the next Thursday, costing us extra money and time to be in Texas. We inspected before closing and pointed out several concerns. We were told to close and assured everything would be taken care of before we took possession. When we moved in we found nothing had been done and the house was filthy. We have tried working with the warranty department. We did not have our calls answered and submissions addressed. It was as if we did not exist. Finally we complained and got the number of our warranty guy. He has addressed a few of our issues, but it has been like pulling teeth and we have heard nothing about the rest of them even though we have been asking. We tell everyone we know and random people about our experience and not to buy Pulte home. ... More

Awful. I had to be hospitalized and checked myself a day early based on Pulte’s pressuring me. I did a walk through and didn’t notice corrections to be made. Now they want to walk away.

Bobbie as a sales person.. good.. she needs to have more info tho as the communication through-out 16 months was terrible until Josh Yeager was assigned Bobbie is great but cannot address anything if there’s issues Josh Yeager .. once assigned to our project in the last 2 months was/is a tremendous asset. He is honest.. trustworthy and is the only reason we did not back out on the build.. Josh in my humble opinion is an absolute professional.. great communication.. listens and follows up As of today… little more than a month in I am awaiting a new AC unit .. nice in Arizona.. NOT The concrete on patio - drive and front porch is literally the worse I have ever seen… including the garage… which I personally epoxied…to hide the miserable work.. the concrete is extremely rough.. uneven.. like the finish work was never even done.. they did try to repair my front porch.. ground it down… and then epoxied it.. truthfully looks awful The back patio is just as bad… it looks like it’s 40 years old… paint is off the metal flashing in the front of the house… side gate is loose at bottom and latch is bent And we are still awaiting resolution on glass French doors … and not to mention that the switches in bathrooms were backwards… as was the lock on garage door I could go on and on … like I said… worse experience of my life and compared to the Beazer home I built in 2018 … Pulte can’t hold a candle …I As I mentioned… Josh is absolutely awesome… but I certainly cannot expect him to handle the workmanship issues… especially the terrible concrete work I feel that Pulte should at their expense address or refund so I can address with putting paver drive and front in .. as well as the back patio I in good conscience cannot and will not recommend Pulte to anyone until and unless our concerns are addressed… apparently Steve is no longer around the Florence build and that’s a good thing because although he carried a great message for Pulte… he hears nothing … and borders on coming across as dishonest In closing.. if you had more employees like Josh who actually addresses and discusses with owners … you would be way better off * I also find it amusing that a person cannot write a review without it being flagged for “naughty” words Which you hear all around your job site * Disappointed still Dennis ... More

Inexperienced, poor communication, minimal follow up on the Sub-contractor's performance (poorly trained) and then resigned from the company without notice to Matt O. or myself, leaving a major void in the building process and delay in its completion. His replacement Tim, was not familiar with our project's history, and only handled the final walk-through, which further delayed us getting to the "promised land". Overall, I would say the only people smiling at the end of this experience were in the brochures and/or web site photos. I understand that Pulte/Del Webb is an assembly builder, but it is obvious that there has been a drastic reduction their products quality and value. If this is a sign of the times, then I'm glad to be in my fourth quarter. ... More

I was suppose to get a 3.99 % fixed rate which t the builder did not honor it was very dishonest, did not honor and give me the home loan rate as promised at the time of purchase ?

It’s sad , customer service is horrible, they all lie , from Dec 22 to now Feb7 all unfinished areas have not been done , from the president of construction down , no response ! The house was left dirty Was promise to clean it. Never got done ! The HOA is a joke, too wait two Months of approvals, no personal service , plus the streets are in uneven! No body takes responsibility! From the president, you cannot get in touch with ! Never I will ever anytime move into a community of Del Webb ! Sorry it’s your sins !!

My experience started with my saies person. He was not helpful with information I should have been told in purchasing my home. Then to the design department. I asked for some upgrades that she did not list and I missed due to the complication of the forms.. Then to poor construction concrete, drywall, etc. Then to first inspection contractor did go over electrical. Then to closing was was scheduled for 9-30-22, then 10-12-22, then 10-25-22, then 11-8-22, then 11-30-22 and finally 12-2-22. Not once did my sales person contact me with the changes. I had to contact him and was not given information as to why the delays. I had to change delivery of refrigerator and my furniture each time. Walk thru no heat, dishwasher didn’t work, drawers didn’t close, holes in drywall, closet doors did not line up, master shower did not work, etc Contractor said these would be fixed before I moved in and that was not true. Left message after message to Pulte and no return calls or text messages. As of today 2-2-23, I’m still having these items to be fixed. So no I’m. not happy with Pulte. The stress that they caused me a trip to emergency. ... More

Before you sign up make sure you sit down with Nancy to go over all your upgrades so YOU know your finale price before you sign agreement of sale.

what I would like new home buyers to know is that the workmanship is horrible. It seems that Pulte allows the builders to hire the most UNEXPERIENECED tradesmen there is. Subpar would be a understatement. Everyday I find something new that was either not done or done incorrectly, from the poor paint job to mismatched cabinet doors. Thing not working as they should, broken items that were poorly place back to seem to be correct until you touch them. All together, if I could get refund I would, I will NEVER recommend Pulte or Sun City, I am your cautionary tale.

I would not wish anyone to have to go through a home buying experience in an over 55 community like we just have! The whole process was poor but like a lot of people we were caught up in the boom market which builders have capitalized on. Eventually we moved into our new home 7 months after our scheduled time. Overall the design is very poor and lacking basic understanding of the age and stage of who they are building for!

To long to build house poor workmanship

Experience with Pulte’s representatives has been less than stellar, from sales representative to field managers to mortgage company - lack of the "Courage To Do The Right Thing". Extreme lack of communication and false promises from Zach and Hampton. As the field managers, one would have thought that Zach and/or Hampton would be responsible for quality control regarding the work product of the parties constructing and providing services to the homes. Unfortunately, quality control falls to the homeowner, if we are lucky to observe issues, before Pulte pushes on and covers any issues. I discovered beer cans and bottles on site several times and reported it to Zach – only for the cans and bottles to continue to show up on site. I reported blood splattered down the sides of the cabinets and it took 3 weeks or more for the blood to be removed. Due to the installation of dormant grass squares in my yard and the interspersing of live grass, I now have a patchwork quilt lawn. Pulte needs to invest in skill construction workers that understand construction and can resolve issues on site. Current workers’ responsibility seems to be putting together the pre-fab puzzle pieces, whether or not actually they fit. Wall are not plum or level, floors are not level and showerheads are install incorrectly. Tile work is below par and not sealed. One of the first things Zach said to me during our walk through was that I needed to have the tiles sealed – if tile work needs to be sealed, then why is it not part of the original installation? In addition to Zach’s lack of professionalism is his lack of organizational skills and ability to answer a question. Pulte Mortgage company representative were difficult to reach, not very responsive and requested the same information over and over and over again – lack of organization. Unfortunately, in visiting with my neighbors, we all seem to be experiencing the same issues with Pulte. ... More

This was a bad experience from start to finish. I couldn’t re on end this for anyine.

They advertise a "quality build experience." However, there appears to be limited quality control. They use poor quality and inferior products. We have bowed and crooked walls, peeling floors, unpainted and poorly painted/mismatched areas. Many of the doors and much of the trim work look like a dog or rodent has been chewing on it for years. It does not look new. They got paint on the carpet and floors and left it. The floors have divots and high and low spots. The electric outlets and light switches are not always flush, not always straight, and do not match up in several places where consistency and aesthetics matter, especially considering the price paid. Some towel bars and toilet holders are falling off the wall, and they put towel bars over electrical outlets and light switches. Who does that? Don't bother with most upgrades; the inferior products and finish work are definitely not worth it. Upgrade it yourself later if you decide to build here. An exception to that would be the countertops if they still use the same company, and some of the tile work was nice (it will depend on your installer), although the products are not always great. You don't know what crews will be working on the various stages of your build, and it is obvious that some are better than others. Good luck. A part of the problem appears to be that different trades are not respectful of work done by other crews, and they damage each other's work. Wouldn't it be better to do it right the first time and use caution when working in the homes? DW responded to some of our initial complaints (not always satisfactorily), but now our emails often go unanswered, and we are not kept apprised of changes in scheduled work, nor are we always consulted as to what dates fit into our schedule for necessary repairs. The community is very nice, but we cannot recommend the builder, especially if you cannot be there frequently to assess the products and workmanship throughout the process. Having your own inspector helps, but is no guarantee. If you decide to build here, be prepared for a frustrating experience and a future money pit. ... More

I would not recommend building a new home with Pulte, they are way over priced, the quality is the worst I have ever seen (and I Own a Construction Company myself) and they use the absolute cheapest junk materials available.

A lot of probably moved in here July 5 , Communication problem with the work that supposed to be done. at my walk through and a lot of things weren’t done they told me it would be done right away after two months nothing is done. a lot of texting emails A lot of talk no action they told me a Gentlemen be in touch with the five working days were already past eight and there’s been no conversation yet. when is the work going to be done?????? I feel like company doesn’t really care but they took my money with no problem I pay cash, so if you guys really care about my review have somebody call me one of the bosses and I could tell them what you’re doing wrong down here they don’t care about the people. Honestly I think the surveys not gonna do anything anyway have a real boss give me a call so we can talk about this can imagine I have a thermostat for my hot water heater so my water is not hot the shower they knew this at the time but nobody told me , have a real boss give me a call so we can resolve , maybe they can set up a meeting I have all the homeowners meet you guys and tell you what’s going on.good luck to me ... More

Our sales person Shannon withheld information and even lied to us. Her boss (Kelly), and her boss's boss (Ashley) are equally useless. They don't appear to have much product knowledge and it shows. They almost seem proud of their ability to hide behind fine print. They used fear tactics and pressured us to decide quickly. "Hurry up, other parties are interested". Major difference from sales model were not relayed and we didn't know until first wall went up. Then we were lied to about the cost and lead time to correct it so it didn't get remedied. It also appears that the 13+ contractors don't have much knowledge either and are incapable of doing good work OR looking at plans. A few small changes were requested and every one of them got screwed up and sales manager Ashley not only admitted in writing that they don't have capable contractors but that it was our fault that the house didn't get built right because we wanted minor alterations on a half million dollar home. Our "deviations" were a door to be placed in a different spot (they proposed garage entry door to be 3 inches from back wall, we wanted it 3 ft and we also wanted a furnace located elsewhere so we could put a closet in one of the rooms without taking away from the room itself. It was supposed to be done in April, it wasn't done until late July which would cost us about $100,000 because of fed's rate increases. We prematurely closed on a incomplete house because we couldn't push rate lock any further, Pulte used that to their advantage. Now we are stuck with a house that is riddled with issues. We get to watch other houses get finished but 45 days after closing our house remains with several issues. Our furnace broke at week two, serviceman doesn't know why. Our driveway broke under the weight of a Subaru, also, it wasn't poured to plan so we can't even pull into 3rd car bay without driving in dirt. We don't have sod because plumbers didn't install irrigation stub. Some downspouts aren't connected to conduit. We are missing cabinetry. We have a broken drive apron from construction dumpster being dropped on it months ago. Unfinished trim in two rooms. Incorrect kitchen appliances installed. We have bricks missing around our foundation, missing light bulbs, and are missing an air vent in master bathroom. We have filthy HVAC lines throughout because contractors left A/C on while sanding walls, grinding slab, and spray painting after being asked NOT to turn it on. I went over every day and turned it off but when I came back it was on again. It wasn't even hot out (no wonder furnace isn't working properly). They didn't thoroughly sweep before laying carpet so every now and again we step on rocks that are trapped under the carpet. The stippling on the ceiling looks like it was done by a child (yes stippling, who even does that anymore!) This house is literally 1.5 times the cost of the average home in this county and it comes with a 3x3 patio out back, Thanks! We can almost put a grill on it. We got a 3-car garage but couldn't get a sidewalk out so side entry man-door is useless unless I want 3 lbs of mud stuck to my shoes or a well worn path in the grass once we have that. We asked for room trusses so we could have a useable attic but were denied so now there's no room for storage of anything up there. The things we have witnessed since living here would make an OSHA inspector cringe. The super is stretched far to thin and doesn't have the help he needs because Pulte doesn't pay well enough to motivate workers to show up. Pulte profits about 38% on a home and THIS is the crap they give us. They don't deserve to be in the BIA ... More

See comments in the title. I would not recommend Pulte to my worse enemy.

Horrible experience. We understood that buying a model home was buying a home “As-Is”, we assumed things would be in working order. Hot water heater didn’t work. It was clogged with dirt from sitting for 6 years. You would think they would have inspected beforehand. We specifically asked about the hot water heater and we were reassured all had just been inspected. The oven sounds like it’s about to stop. The fan is very loud and goes forever after cooking. It usually lasts until after we eat our meal. We were told we are on our own for the appliances. Refrigerator does not make ice. Not Pulte’s problem. The knobs on the cook top do not go. They are made for a different type of cooktop. The words are upside down so I have to guess what level I have the heat on. Again, we’re on our own with that. The cabinet doors in kitchen and bathroom do not match. They are a white white and our cabinets have a gray tint. Too bad for us. Had a bathroom flood due to the clean out valve in front flower bed was not capped off. When they went to repair, it was discovered the pipe wasn’t installed properly. They did manage to make this repair and they did replace carpet in the 2 bedrooms damaged by the flood. There is a plate under dishwasher that was missing at closing. We were told it was on order. That’s not true, cabinet people came by and were unaware. Dryer was blowing cold air. That was installed incorrectly. That was a quick fix. The list goes on. We also had ants and roaches until we could get someone out to spray. Oh, and the mystery switch in the kitchen? No one could tell us what it was for. I finally figured it out when doing dishes and I cast a shadow on the sink. It’s for the missing light over the sink. We took the plate off and there is wiring there so perhaps it’s wired and they just didn’t install light. Who knows. But again, not their problem. We are in our own. Based on our experience, I would not purchase a Pulte home or ever purchase a model home. ... More

Pretty much a very frustrating experience. Poor workmanship and very poor response at area t number of repairs. I would not recommend this builder to anyone.