Del Webb Reviews

So many issues with this build it was a total overall terrible experience. Construction quality was way below our expectations for a Del web product. Familiar with Del Web construction in the northeast. No comparison. Their was problems with every aspect of the home from windows, cabinetry, flooring, counter tops, appliances, framing, the list goes on and on. Project management was terrible. The only thing that saved this house in the end was the arrival of new project managers Shan and Clay. They really had to clean up a mess. Thanks for their help. Still trying to correct some unresolved problems since closing. Not having a lot of luck. In closing, customer service or upper management never reached out to us during this build. So upset at various points, we had to contact them. One of the worst experiences of our life. Feel sorry for future customers in this overpriced market. ... More

Difficult to work with. An assembly line. You’re just a number. Much more interested in meeting their financial commitments to Wall Street on home’s closed than meeting customer’s needs.

Their project management is lousy - lots of promises but poor delivery; project manager originally assigned did not fulfill commitments, did not pay attention. The finish work is sloppy from the trades.

We understood going into our purchase that we were making significant concessions with the quality of the materials on the house. What astonished us is the extraordinary poor workmanship. Uneven walls, unpainted areas, grout spilled on the flooring, gaps on the flooring, awful paint spills on walls and floors, worst drywall application I've ever encountered, bad concrete pour on the driveway, undersized HVAC for the square footage. The list could go on forever. I don't expect perfection, but this is so very sad. Unfortunately, every one of my new neighbors have similar stories. We love our neighborhood and neighbors. But the workmanship is nothing short of awful. ... More

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an experience worth waiting for. Sadly, this is not the case. As with many companies these days it comes down to profit (fast, unfinished homes at close) before people. As for Dell Webb and management of our current community, I did not expect so many association rules and regs and activity fees. ... More

Worst experience building Told anything just to make a sale Disability needs not met!!!!! Would not recommend

Worst home buying experience. House structure is bare minimum to meet code and nothing extra. Lots of particle board instead of actual lumber. No leniency for small design changes. To get a decent house you have to spend thousands of dollars in upgrades. After more than a month after closing we are still trying to get simple things completed such as paint touch ups, irrigation system corrected, caulking around the house both inside and out, damaged tile repaired, etc. We give up on the cleaners and cleaned dripped paint and grout off the floors ourselves so we could start moving in. We also did some of the texture repairs and painting ourselves with areas we could safely reach. There was no pride and ownership in the project. It was simply a cookie cutter manufacturing process to get a house sold, erected, and closed as quickly as possible in order to move on to the next one. I will never recommend this builder to anyone. ... More

More emphasis on quantity of homes built over quality of homes built. We have been in our home over a month and are still waiting on many issues to be resolved. Poor customer service. Not at all what we expected in a new home, especially considering the price paid. Many delays, poor workmanship, no pride in work done. Promises of regular communication throughout the build did not happen. Overall disappointing experience, although we like the community and area.

Extremely poor customer service across the board from the Pulte team! Pulte's main objective was to get as many houses built as fast as possible with no regard for buyers or quality. Also no regard for targeted market - older population

Custom er service is awful.

Not happy after one month here. Short list of problems: Furnace does not work, may have serious problems. Bathroom door splitting. Bathroom door does not latch. Front door and shutters sloppily painted, streaky, red paint slopped onto gray siding. Only one coat of paint on front door. Toilet water closet molding broken and chunk missing. Two walls with curved section. Deck door and wall not plumb. Oil stain on deck planks.

Unfinished and filthy. Poor follow up and home missing basic items throughout community. Models and clubhouse clean and landscape looks great. Homes left partially finished and it’s shocking how dirty the homes are left once completed and the building materials left behind.

My home was not finished when I moved in.

The very poor quality of work particularly the painting interiorly and exteriorly. Painted over dirt on windowsills. Semigloss will have to be done by a professional painter done at our expense. Would not allow the original painters back on this property. Dripped paint on upgraded tile floors, cabinetry, light fixtures, etc. throughout house. Not qualified painters and should not be part of your providers. The numerous mistakes regarding upgrade installations from door levers to front door lock. Total waste of time having to replace items. Damage to upgraded kitchen cabinets by a sub contractor not the cabinet installer. Damage done after completion of cabinetry installation. Carpeting installed over dirt filled flooring. Personally had to stop the installer who refused to vacuum stating he did not want to damage his vacuum. I personally had to sweep the floor which angered him. Mistakes made in master bathroom tile installations. At walk through, house was filthy, windows not washed, bathrooms and all flooring not cleaned. This is the 6th new home I have purchased and have never experienced such poor quality work by a builder. Was sickened by the whole experience at the walk through. Was repeatedly reassured that everything would be done to remedy and followed through with close of escrow. It is a shame as the floor plans are excellent in all models and the community is wonderful. Your execution from construction needs to significantly raise their standards, with all aspects no better than a C to D. I worry that the basic construction will prove problematic in the future. ... More

Run!!!! Don’t buy from Pulte Homes as they were awful to work with! Everything from yard to doors- painting poor - Sheetrock poor; just an awful experience!! And they make you feel like you should just accept the their poor workmanship!

Structure is physically sound. Finishes are cheap - even the upgrades, and in many cases the finished product is left incomplete “because Pulte doesn’t do that”. Communication with third party vendors like the company responsible for landscaping is non-existent. Response time for a response from Pulte Customer Service Department is also non-existent. Overall the home is not worth the money one has invested in a brand new home. One should expect much higher quality finishes and a complete detail driven job given the cost of the home. Can not honestly recommend Pulte to friends or relatives. They most definitely over promise and under deliver - this I have also heard from several of my new neighbors. The mortgage process went flawlessly - great communication on this. ... More

Ignoring the complaints Workers coming to do the fixing in a hurry therefore is not done correctly.

It is my opinion that the Field Supervisors are overwhelmed with the number of homes that they manage. There were weeks when we couldn't reach our field supervisor, now we know why. The quality of the construction is mediocre at best. The wrong moulding was installed, we still don't have our rear flood lights, the exterior trim is a joke, doors dinged up during construction (and not repaired) The interior paint is the wrong color. The grass in the back yard is so bad that it is dangerous to cut. I could go on but what good what it do? I was told by a field supervisor that If I complained too much, Pulte would cancel my contract and refund my down payment. So naturally, I waited until now to clear the air about our experience. Fortunately, the neighbors are fantastic. We have made several friends in the short time we have lived here. ... More

Buyer beware would cover it

One of the worst home-building experiences. Overpromised and underdelivered. Poor workmanship, missing items, and horrible communication.

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

The final cleaning and detailing of the home was sloppy and poorly done. No attention to detail! Overall the quality control was poor, at least 4 contractors need to fix/finish items after move-in.

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

It becomes apparent from day 1 that Del Webb is not interested in their customers. Frankly, every Pulte employee treats customers as a necessary burden that must be endured. Every single thing must be down the Pulte way. The construction of the home is second rate, at best. Lowest bid contractors are selected and there is no follow-up on the quality of the work. All the materials are selected based on the lowest price. Construction is solely designed to meet the most minimum standards. Quality control is left to the Buyer, who is responsible to find and report all the many construction faults.