Del Webb Reviews

Pulte finds the cheapest sub contractors which leads to a poorly built house. Materials used are of the lowest construction quality, i.e. garage door isn't insulated which doesn't keep the heat out. We previously built with KB Homes and their houses are less expensive and they used insulated doors. Walls are not "square". Once the process starts, no one stops to fix an issue, subs are just there to do the next job. Sod put down even though yard was not graded properly. DO IT RIGHT THE FIRST TIME! Very disappointed with Pulte. They have definitely not improved over the years!

The trades were not effectively managed resulting in chronic mistakes. We forced to revisit contract to support items we added but were missing during construction phases. Items that allegedly were discontinued were not replaced with equal or greater value but instead represent lower quality than what should have been provided. Historic electrical call outs, water leaks, and now toxic black mold. Unable to proudly show our home and currently do not have a sink, dishwasher, or kitchen island because of tradesmen negligence. The list of complaints is too long to fit in this summary. Buyer must read the documents of what Pulte advices will be the process and expect to be the one calling for progress updates. Often the scheduled progress conversations did not consistently occur unless I made the attempt, except for a few rare occasions. We are just in our first month post close and already have an event that requires us to disclose on a Seller’s disclosure should we need to resale our home. Anyone who steps in this home today sees real time evidence of the poor quality and so it is I Pulte’s best interest to find a quick resolution. ... More

Getting repairs done is allful and difficult, Constution was sub par Not many choices

We had a terrible experience and would never recommend Pulte homes to anyone. We were excited about the Model homes and our Salesperson, Zac, but after we signed our contract everything deteriorated. Pulte sent numerous emails regarding your 10-step process but our original Super, Brogan, said (and I quote) "I don't pay attention to those emails" which meant we were never given the opportunity to walk our home prior to drywall; this was an enormous problem given Ron works for the government and needed to confirm some of the electrical wiring in the walls. We also contacted Brogan's Supervisor who was unwilling to do anything to help us with the drywall issue. Brogan was replaced with Dexter--Dexter was responsive in the very beginning but again, as the emails came to us from Pulte with the next steps Dexter was not responsive at all and NEVER returned any of our phone calls over a 2 month period of time. We resorted to reaching out to our Salesperson Zac who ALWAYS came through for us. Our walkthrough was a joke--we've never seen so much blue tape in our lives--and again Dexter was unresponsive to our phone calls, although he would respond to our texts now and again after 2 or 3 days (where's the customer service)? The design for the Low Threshold Walk-in Showers we spent $12,000+ per shower (x2) on was changed shortly after we purchased the home but no one bothered to tell us or give us an opportunity to select a different shower, so now we're stuck with two Showers that have a 1" drop from the Bathroom floor to Shower pan which is a problem for my 85 year old Mother to navigate. The tile surrounds in the two Showers could not have been installed by professional tile setters--my 8 year old cousin could have done a better job. Finally, we spent $15,000+ on Kitchen/Bathroom Cabinets which were AND STILL ARE a mess--a piece of the crown is a different color than the rest, there are chips everywhere, the rollout trays were only partially installed and slanted so you couldn't roll them out, and numerous other issues; needless to say, we closed February 8 and we are STILL WAITING FOR THE CABINET REPLACEMENTS!!! We have a 4-page "30 day Warranty Service" list that is almost complete thanks to Daryl in Customer Service. Thanks to our Salesperson Zac (again) he hooked us up with Daryl in Customer Service who has gone above and beyond to fix all of the issues in our home. He's been on top of the Trades and checks in often providing follow up and support. Now I ask you, after reading this Review would you buy a home from Pulte? ... More

We like our house model and design selections. That's where the "like" stops. This is a seller's market. Pulte is selling houses faster than they can keep competent workers on site. Quality has suffered. Home inspectors are a must to keep from closing with issues that are not addressed after closing. Read the covenants and decided if this this the place for you. Onsite property management is inexperienced and difficult to navigate.

We have Waaaaay too many items to list, but in no order of priority, please note: 1). we were mislead by our sales associate about size of community, location of our lot, and estimated build timelines; 2). our design meeting was a waste of time--we were prepared for our initial design meeting with a complete page-by-page layout prepared for us by a designer we hired to recommend floor, counter tops, cabinetry and hardware, room/area by room/area from the options given us by our sales associate. We put a lot of expense and time into that preparation for our design meeting, but our DW/GD designer couldn't follow it and when we arrived for our design appointment, the first 45 minutes of our appointment were wasted because we were ambushed by a CPI rep with questions about wiring and we were not prepared for that. We asked if we could postpone that meeting because were in the area for a week, but that was not permitted, which started a series of experiences where "NO, we don't do that," was the default answer to any future questions we had about our "custom home." We struggled through the wiring discussion, but it still took numerous follow ups before we got what we expected and I had to escalate this wiring plan to CPI's Charlotte regional VP. Their "white glove" service was not up to what our sales associate assured us it would be and when we closed we learned their front door lock wasn't integrated into the security system we contracted for and we had to remove their door bell for a new doorbell, and they placed blame on Pulte for that mistake which cost us $300 to fix! 3). once we took our designer through our page-by-page layout, we learned there was an out of stock on our kitchen counter top selection. When we asked if we could expect it to come back into availability, given we were 7 months in advance of our closing, she told us "NO," there no way to get it, which didn't make any sense to us, so we had to change our selection to accommodate the builder,...which we soon learned was just the first of many situations where the builder process took precedent over customer wishes/needs. Pulte should have been able to replace something they listed in countertop options, especially considering they were opening a new DEL Webb just 7 miles north of our community, and they have buildings going on all over the USA. How can something like that be permanently out of stock/unavailable to us 7 months before closing?! 4). we wanted to put heated floors in our bathrooms but we were told we couldn't because local vendors were unreliable in the past...which is a poor excuse, but again, just one example of other minor requests we had which were ignored because it conflicted with the builder, versus met the needs of the purchaser. 5) we have 2" gaps at the bottom m of every door in our house because we elected to have hardwood(aka manufactured/painted plywood) throughout our house. There was no adjustment made for our doors because they're fit to accommodate carpeted floors...what a joke! we should have doors fit to hardwood, not what the builder wants! 6) we have electrical outlets in the entry to our owner's suite which are an eyesore and right around the corner from other electrical outlets in the laundry and owner's suite ...with NO explanation how why they're located where they are, nor what they are supposed to be used for by the owner of the house. It's not code because we have so many other outlets nearby...just a mistake that no one takes responsibility for! 6) the water throughout our house takes way tooo long to heat up with no adjustments possible! 7) the oven door slams too loudly and our CM offered to fix but couldn't and Whirlpool/manufacturer told us it was installed incorrectly but no one has offered to quiet the door slam! 8).our floors are a mess because the cleaning crew mopped without a through vacuuming of the dust in the seams of the plywood flooring and their mops turned the dust to paste which we have to removed by hand, with knife blades and they treat with Olde English. Our CM got the floor rep to visit and he's the one that told us the floors shouldn't have been mopped until the dust was removed...so again, over to us to fix! 9). We were charged $325 for kitchen pendants that we didn't order. we told our designer we didn't want any builder grade fixtures in kitchen, dining, entry, bedrooms or gathering room, because our designer order fans and lighting for us to install. the openings were accurate except for the kitchen; we removed, installed ours at our expense and donated Pulte's builder grade pendants to Habitat for Humanity! 10) our closing was delayed because the backsplash and hardware were not installed as we requested; Pulte/DW designer messed this up and we had to wait 30 more days to close! 11) we hired a private home inspector who provided us and our CM a 35-page overview of issues we will track and note at 6- and 10-month intervals after occupancy, but have little hope that matters will be addressed because we've heard horror stories from other owners about the promises made/unkept by Pulte/DW-GD, plus what has been published don the DW/GD Facebook pages about warranty and follow-up issues from Pulte/DW. 11). we were shocked to learn that we have to fix the berm behind our house at our expense. We pointed out to CM and HOA rep that there were obvious, egregious gaps across our berm that didn't complement/match our neighbors. Our neighbors have chimed in and agreed with us. we pointed this out to CM 5 months in advance of closing, but he directed us to HOA rep, who directed us back to CM/Pulte to fix, and now since no one accepted responsibility, we have to pay a landscaper to provide the landscaping others got from Pulte. we learned from our landscaper that the city requested Pulte keep the berm open/with no shrubbery so the city could access a drain pipe opening in our backyard!! That infuriates us, but again, builder was accommodated 1st! Disappointed! ... More

Everything was rushed to get us to close on Pulte's timeline. The workmanship was not good and the follow-up/warranty process is the same. Unfortunately there is no one to speak to who has the ultimate power to help us with the issues we are having

From onset of signing contract and design selection several bate and switch from appliances to utility finished much cheaper product than showcased in the models. Even with upgrades, soft close cabinets were not installed throughout, crown molding purchased not installed throughout, appliances not elevated to the model showcase and excuse after excuse. Timeline for completion took nearly a year after being told likely ten months and actually wanted to push it to fourteen months until complete. Finish work on walls and ceiling look like an undisciplined child was set loose in the house and patchwork left large convex drywall sticking out of the walls. Floor was installed before work was finished and still waiting on 22 planks of flooring to be replaced. Light fixtures not squared and centered off each other still waiting to be repaired. Cabinets at bar not level and continued excuses about that fiasco. Warranty is a joke, dragging repair work submitted properly for over a month with no schedule, workers showing up without schedule and if scheduled show up late or not at all. Not to mention, no one picks up when the warranty number is called nor gets back to you after leaving messages. Emails are hit and miss. The work ethic is lacking greatly. The one consolation in all this, I have met and befriended several wonderful residence and happy to have settled in an upbeat welcoming community. Although my house is coming along and now call it home, I will never and I mean, NEVER, purchase another Pulte home or any of it subsidiaries. The home was very cheaply constructed and the workmanship and pride in Pulte name is lacking greatly. Buyer beware!! ... More

MY HUSBAND AND I HAVE BUILT 4 HOMES IN OUR LIFETIME AND ALL WERE 2 TO 3 TIMES LARGER THAN THIS LAST AND FINAL ONE FOR US. WORST EXPERIENCE OF OUR LIVES AND THE WORKMANSHIP AND THE DIRTY MESS LEFT FOR US WAS TREMENDOUS!! WE NOW HAVE TO DEAL WITH THE WARRENTY COMPANY AND PEOPLE COMING BACK FOR SOME REPAIRS AND TELLING US OTHER THINGS NOT DONE WELL ARE ACCEPTIBLE TO PULTE HOMES. SHAME ON ALL OF YOU FOR TAKING ADVANTAGE OF US AND SO MANY OTHERS. SOME HAD TO BE BRIBED TO BUY THEIR HOMES BY THROWING IN A GOLF CART. WE JUST ASKED FOR THINGS TO BE DONE RIGHT. WE PAID FULL CASH FOR OUR HOME AND WANTED TO PULL OUT OF THE DEAL ALL TOGETHER TWO DAYS BEFORE CLOSING. WE ARE STILL WAITING FOR OUR REPAIRS AND VERY STESSED OVER THE WHOLE PROCESS. I WOULD BE WILLING TO TALK TO ANYONE ABOUT THIS AND MAYBE I WON'T HAVE TO FIGHT SO HARD TO HAVE THINGS DONE RIGHT. AT THIS TIME I WILL NEVER RECOMMEND PULTE HOMES TO ANYONE WITHOUT WARNING FIRST. ... More

Date: 31 August 2023. Subject: Quality of the outdoor water drainage in the areas around my new home. I am writing to make the community managment aware of my deep concerns regarding the possibility of damage to my new home by large amounts of outside water from heavy rain or snow which might flood my home's foundation and/or basement due to poorly designed drainage of the community land surrounding my home. Please examine the photos I send with this query. I do not claim to be a civil engineer but it appears little thought has been given to how my home might be affected if the surrounding areas are not of the proper level and slope and reinforced as appropriate to properly handle heavy water saturation. I note some areas of the community have stone walls and other structures which appear to be designed to ensure good drainage but the area surrounding my home has no obvious drainage related structures of any kind. Quality homes are expected to be designed to withstand all reasonable weather possibilities. I wish to discuss this issue in person with community management and receive written assurances that upon news of a coming severe thunderstorm or heavy snow storm I will need not be concerned with water damaging my new home. ... More

There are issues with my new home everywhere you look! I'm disappointed in the poor quality of my house. If I had to do it over, and know what I know now, I would NEVER have built this house. Not happy at with what I would call, 'shoddy craftsmanship'.

Great experience at first. Then my rep became standoffish, sarcastic and then condescending until I put a stop to it. After that it was one broken promise after another. I put my foot down, raised my voice and finally got most of the work done. There is still a lot more to do. The quality of workmanship is a thing of the past. You have to stay on top of these people in order to get the work done correctly.

I’ve owned new construction before, I’ve rehabbed a condo to the studs, and had many homes in between but I’ve never as an home buyer encountered such sloppy, careless work. It’s as though people were pulled off the street and if they can wield a hammer or hold a paint brush, they’re hired to build $500k + homes. It’s mind boggling to me that Del Webb puts up with it, and then knowingly turns it over to buyers who are paying a lot of money. Is it due to lack of workers? Maybe. Then Del Webb needs to scale back their commitments. I was pressured to close very quickly (one month) but in hindsight I should have refused until major punch list items were fixed. The list continues to grow and I’m getting tired of sending weekly updates. It includes everything from plumbing, to electrical, flooring (don’t get me started on that issue), drywall, woodwork and possibly the worst of all, painting. The two project managers I’ve dealt with are both very nice guys who work hard. I think they must be spread awfully thin though trying to keep up with homeowners’ issues. To be fair, I really like the design of my home and it lives much larger than it is. I like the neighborhood as well, but at this time I would seriously hesitate recommending a purchase from Del Webb. It’s sad to have to say that because I was very excited by the prospect of relocating from the Midwest to Florida, and into a brand new home. That excitement wasn’t long lived unfortunately. ... More

There are so many issues with our “new” house that it’s way too many to mention. Cracking paint on the ceiling, poor drywall finishing, defective windows, defective shower door, poor quality cabinets that were a $10,000 upgrade, 2 large holes in the walls that Pulte didn’t notice, poor trim finishing work. The list goes on and on. It’s so discouraging and upsetting. We gave the warranty rep pages of our problems. She didn’t say anything wasn’t legitimate. She is trying her hardest to help us but it’s not her fault Pulte has such poor workmanship to begin with. Most of these issues could have and should have been resolved before we closed if Pulte had proper field supervision. Very, very poor quality control. So frustrating senior citizens have to deal with the result after closing and live in a construction zone in a brand new house while the builder’s mistakes get fixed. What a nightmare! Apparently Pulte doesn’t care about their customers because after speaking with neighbors we aren’t the only people with issues in our brand new house. A corporate supervisor needs to call us ASAP. ... More

Once the home was finished, and the day before my closing, I had my “walk-thru” with the sales rep and the construction supervisor. Here are just a few of the problems: Almost every electrical wall plate in the home had gaps in the sheet rock and the wall plate. I was told by the construction supervisor that the workers use a sledge hammer to punch through the wall/sheet rock for the electrician to locate and install the electrical outlets. Another problem: There are two areas where the ceiling was dropping. Another problem: One kitchen cabinet had the door handle mounted on the wrong side of the cabinet door. Another problem: In the guest bathroom, the 2-piece shower wall did not have any caulking between the panels. Another problem: A window, on the outside, had a big chunk missing on the window frame. Another problem: At the walkway entrance to the front door, the metal fascia is ragged and dangerous. I was advised to NOT hold up the closing, and that these items will be taken care of (fixed) after the closing. Well, nearly 3 months later, and none of these problems have been fixed. In fact, there is a Warranty Department to handle construction problems because there are so many complaints, and they are back-logged! I expected a better home buying experience, and didn’t get it. ... More

Such a big development executed in a relatively short timeframe by a huge company with poor corporate communication and rigid canned response to the customer resulted in chaos and did not produce a house with the same quality as the on-site sales model. Top down chain of command apparently tied the hands of the on-site construction supervisors to resolve several issus. Some subcontractors exhibited a lack of training necessary to produce quality work. Problems encountered included failure of marketing staff to accurately record customer choices and to consult with construction professionals to accurately describe details necessary to achieve customer-desired results. ... More

Look at everything in your house. From the placement of the light switches to the water pressure in your shower. Don't assume that smudges on your floor can be easily wiped up. Do not close on the house until all of your issues have been addressed. It is a very difficult and lengthy process to get problems fixed once you have closed.

We have experienced the negative effects of the communication gaps between the various silos within the Pulte organization, their overwhelming focus, with the expense to customer service, of ‘making the numbers’, and how their staff is incentivized. This, they’re follow through , and the construction mgmt team telling clients what they want to hear vs. creating ‘action plans’ for outstanding issues has us questioning ‘what are Pulte standards?’. Thus feeding into the trust issues. Multiple announced closing dates that are canceled at the last minute, construction mgrs that seemed overwhelmed with their work load, expressing desires and promises to be helpful but unable able (or unwilling) to follow up or through with their promises contributes to the lack of trust, and ultimately disappointment. Fully understand the needs of a business to make a profit, but this over emphasis leads ultimately to longer term problems both cultural and economic. More insight into customer service, and monitoring the same on senior manager’s ‘dashboard’s’ needs to take place in my opinion. ... More

We had to fight to get the house in acceptable shape before the closing, due to numerous defects of reckless and poor workmanship. We were forced to do the closing in spite of many unacceptable items to be corrected. The building manager assigned to our house kept making promises that did not fulfill in an expeditious manner. A new manager assigned 1 month after the closing seems to be more responsive.

When you first stop here to look at homes they are great. then it goes down hill from there. You are not allowed to make ANY changes after you design your home because you signed your contract but they constantly make changes and delete items. we were lied to about our lot and they offered a four foot extension on the garage which I wanted. I was told that was no longer offered because there was no demand for it. All of many of my neighbors have it and we all purchased and designed our homes within a month of each other. we were lied to about our lot as well everyone one our street was told the same "STORY" about the lots how someone purchased it and backed out. Bruce lies a lot! His attitude is also poor. our construction manager Jack did not provide the service as promised very poor communication. AS more people move in the same problems exist in every single home. so I am not just some disgruntled homeowner people that have lived here for years have told that they have had the same issues. Its odd that they ask for input but never make any corrective actions. they have the nerve to ask you for all five star ratings knowing they don't deserve it. why do companies ask for these surveys and when you're honest you never hear anything back from them. It's all smoke and mirrors. Stop with the excuses and treat your customers like they are valuable. without them you would have nothing. Do something you know what is going on! ... More

This house is not quality built, there is so many things wrong it’s not even funny. Inside and out needs things fixed, things are very poorly done.

No way that I can in good conscience do so.

Working through the building and buying process was the worst I’ve experienced. Inflexible, demanding, impersonal are a few words I’d use to describe the purchase experience. Support after sale is poor, ie, discovered a horribly crooked wall and was told they could come out to start repair in one month. I pushed for quicker and now the representative has abandoned us.

Overall the house is fine, but I paid for grand. The quality of workmanship is disappointing. It’s all subcontractors who don’t care. Literally watched a painter walk across my new floors with a wet paintbrush hanging down by his side. If the simple things had been done well, I’d be happy.

I AM NOT PLEASED WITH PULTE. THEY JUST WANT TO GET HUNDREDS OF HOMES UP AND COLLECT MONEY.