Del Webb Reviews

Disappointed. Would not purchase if we had it to do over.

As a buyer of a Pulte home you must be diligent in keeping up with them from the meeting with the sales office to the completion with the construction manager. *Double check appx. closing date. We were told a date, a date we had to have our house under contract, which left us homeless for 3mo. because the salesperson "made a mistake". They replied it was an appx date but then why didn't they change the contract with when we had to have our house sold by. *Communication is poor at best. Once you sign the contract you soon realize you are just another sale. They do call with updates once a week but if you have questions they rarely have answer. They will say they will check but then they don't get back with you. *We did not realize with all the houses being built that the people building the homes were not Pulte employee's. Because Pulte uses sub contractors we were told by our contractor it is out of their hands if the subcontractors work. They don't make them as they just move on if they don't like what's going on. *Their is no pride in workmanship. Sloppy painting, shortcuts, urinating in the drains (which didn't seem to even phase the sales office or contractors) even though there are port a toilets all around. Submitted list of 35 items still needing attention. If you don't keep on them, you will not get them addressed. Pulte is full of excuses. Called my contractor yesterday and James the warranty person with no response yet. I love our home, where we live, the community but should have not bought a Pulte home. We knew their track record from Colorado but were assured Pulte had improved and was not like that in San Antonio. Several times we wanted to back out but could not afford to loose our down payment. Our closing date went from 6/25 to 7/25 to 8/5 to 8/12 and finally closed on 8/31. This cost us $6,000 dollars extra for plane tickets, storage, hotels, rent, gas etc. *We were told by our salesperson we would be compensated for 3 nights hotel before we closed. We still have not received that money. Make sure you check every document, every repair needed and make sure this is who you want building your home. ... More

Very disappointed.. Had a Pulte home in California , workmanship was beat, unlike the new Sunbridge community in St. Cloud

Great idea, great neighbors, interesting activities (when they open), but the home? Watch out! Pulte is NOT a custom builder and they go out of their way to make you understand that AFTER you've purchased your home (read: NO changes!). This was the 3rd home we've built and by far the worst quality, and highest price, of any we have lived in. It appears there is a total lack of "workmanship" from all the subcontractors and a mandate to use the cheapest materials possible with no consideration of common sense. Buy on the south side (existing homes) if possible. If you build, be aware of the higher taxes in Jasper county and the lack of attention to your needs by the builder. In any case, download and read the SCHH bylaws, rules, and fines. Be educated! ... More

There's a lot of references made too quality by this builder but very very little in the finished product

Warranty service is non-responsive to our needs.

Many issues are outstanding post closing and taking too long to resolve.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Houses are just thrown together. It seems the faster they put them up, the more they will sell. It's a nice area but the quality and workmanship leaves a lot to be desired.

There is a form that they have you sign saying the home is perfect before settlement. When you move in you see problems and there is no interest in dealing with them. The basement had mud and dirt and on the floor and it took repeated efforts to get them to do anything about it. The basement wall is leaking water and there has been no response in the 3 weeks after being told about it. There was a lack of oversight of the subcontractors and sub par workmanship considering the price paid for the house. The 1 tree is dead and some of the bushes are near dead in the 7 weeks since settlement and the forms you sign say it is your problem. Most nurseries say plants should live for a year or be replaced at no cost. We were told break branches and look for anything green to determine if it is living. One company person said, " I thought the inspector would fail us." when I pointed out a problem but he chose to not fix it and gave me suggestions how I could fix it. ... More

My construction superintendent allowed sub contractors to do poor quality finish work. Then, when I asked for improvement and follow up....he went dark.....couldn't get ahold of him. Still having a problem getting things done & I've been in our home over a month..

Great floor plans poor quality control and vendor supervision

Total lack of attention to detail.

Very poorly built! We have had a lot of issues and are still waiting for a handful of items to be repaired! The response time from the team is unexpectedly slow! It has been very disappointing!

The low voltage vendor Securepro miss labeled the codes for wiring tv hook ups. Can't be corrected since Pulte's lack of consistent plans allowed plumber to run pipes where the backing was to go. The rush to complete and lack of thorough inspection missed several item that had to be corrected after purchase. PM didn't provide shower rood for second bathroom told us to buy our own, he probably took it for himself. There is little oversiight of vendors Pulte uses. Homeowners in this community are EXTREMELY nice which is a HUGE plus.

Pulte boasts "premium building materials" and "higher quality standards". I have gotten nothing but push back and told out right lies about rectifying issues with the quality of the "upgraded" kitchen cabinets. Some, but not all sizes of the doors have visible vertical seams. The sales manager claimed any doors wider than 20.5" wide will have a seam in the joints. Four sets of doors are 22'' wide and do have a visible seam. Upon visiting several other homes under construction in the same neighborhood with the same exact doors there are NO SEAMS on the 22" wide doors. So much for "Informed Sales Specialists". An expensive kitchen "upgrade". ... More

It's extremely disappointing when trades (contractors) don't care about quality. Slap it up, poor results and deal with it after the fact. Large disconnect with the sales department, design center and construction.... No one takes responsibility, they all pass the buck. It doesn't matter if its a 5 million dollar home or a million dollar home, its all very poor!

Most everything in this build was not corrected like baseboards not cut to even close to a 45 degree and then just filled in with silicone to hide it instead of putty which could be sanded and painted. The builder grade paint can't be cleaned either. The front door was painted to the proper color but it still has places that are not painted at all across the top of the glass and they had to come back to paint around the door fixtures that they sloppily taped and instead of taking off the door handles first, then painted and replaced the handles. The subcontractors are THE WORST! Even the day before closing there was paint on the new floor the full circle of a 5 gallon paint can! I had upgraded the dark hinges and door knobs only to be covered in white paint that they tried to remove but still was in the hinges and the top of the hinge bolts. Big holes in the bathroom wall was not repaired before the light fixture went in and then the new fixture was covered with drywall repair and paint. The bathroom sink below was so full of debris that the stopper would not work at all and had to be repaired at least 4 times before I would even close. The pavers leading to the front door had 2-3 inch gaps on both sides leading to the front door and they just wanted to fill it in with sand that would harden! I would not close until they were put up next to the wall. The paver guy said it was simple to do and he just changed the pattern. Why didn't he do that in the first place?!! The grade of the pavers is really sloped and doesn't look level at all as I have a front porch @ $20,000 extra. I understand you need some slope but this is unbelievable! Getting things done or repaired is crazy hard and I was told just live there a while and the bring a list! I think they want me to move in and forget about all the things wrong. It is hard paying almost $700,000 for a house and the workmanship is terrible even if it was a $200,000 home! If I don't get things done right I am posting photos of exactly what I am talking about to the internet. ... More

THE QUALITY OF THE WORKMANSHIP AND MATERIALS IN SOME CASES IS VERY POOR. 1. BENT WINDOWS INSTALLED AND NOT YET REPLACED OR REPAIRED, WATER AND AIR COMING THROUGH THE BENT CORNERS. 2. OTHER WINDOWS HAVE SO MUCH MOISTURE ON THE INSIDE (WHEN IT IS COLD OUTSIDE) THAT PUDDLES FORM ON THE WINDOW SILL 3. PAINT ON CARPETS TILE AND PAVERS. 4. BASEBOARDS SO FAR FROM WALLS THAT THEY FILLED IN GAP WITH CAULK THAT IS ALREADY CRACKING. 5. GARAGE FLOOR DAMAGED PRIOR TO CLOSING. WE AGREED TO A GARAGE FLOOR COATING TO BE APPLIED BY DEVELOPER. NOT HAPPY WITH THE QUALITY OF THE COATING. 6. NUMEROUS CIRCUIT BREAKERS THAT POPPED REPEATEDLY, 7. FRONT EXTERIOR DOORS NOT SEALED PROPERLY, 8. DEADBOLT LOCK ON DOOR FROM THE GARAGE NOT LINED UP AND COULD NOT BE LOCKED. 9. DOOR FRAME IN MASTER BEDROOM HAS A CORNER GAP THAT THEY TRIED TO FIX WITH MASSIVE AMOUNTS OF CAULK. 10. MOLD AND MILDEW FORMED ON GROUT IN MASTER BATH AFTER TWO WEEKS, MAY HAVE USED NON SEALING GROUT. CANNOT GET A RESPONSE AS TO THE TYPE OF GROUT USED. 11. ACCORDING TO SHERWIN WILLIAMS THEPAINT USED APPARENTLY "CONTRACTOR GRADE". THAT THEY DO NOT LIKE TO SELL TO HOMEOWNERS. NO TOUCH UP PAINT PROVIDED BY DEL WEBB. 12. FOLLOW UP BY WARRANTY DEPARTMENT VERY POOR. THEY GIVE YOU A 4 HOUR WINDOW WITH NO "CALL AHEAD". THEY SHOW UP ABOUT 50% OF THE TIME AND DO NOT RESCHEDULE WHEN THEY DO NOT SHOW UP. ... More

What a poor experience buying this new home. The home was stock inventory, so it was finished when I saw it. The builder ignored it for the 40 day escrow, didn't perform any repairs/fixes from the walk through until the closing day, didn't finish the repairs and is not responding to many outstanding issues. The home was never properly cleaned, the windows are dirty. Overall, the experience from Del Webb is poor and low quality.

When we picked out our counters and carpeting it was so rushed I couldn’t think. I wanted quartz countertops and only got them in the kitchen. The bathrooms are granite which I have never liked. I thought they were going to be quartz. She told me the carpet with the pad would be nice and I’m not happy at all. Painting quality is bad. Mantel is way too high. I like the layout of the home.

Worst buying experience of my life! Started with the rude salespeople and continues with the slow responses to repair requests. I was completely mislead. If I had to buy again, I’d probably buy somewhere else. Only redeeming factor was the foremen on my job …he’s been informative and helpful but nothing can help the shoddy construction and lies coming from the front office. Shameful just shameful. And I’d like to blame them personally but being in business for over 30 years has taught be…it starts at the top. Which is why I’d never recommend to anyone to purchase a Pulte home.

The process to build our home has taken almost a year from start to finish. The quality of what we received vs what we paid is not equal. We have experienced numerous problems from the get-go. We have a broken truss in our attic that Pulte didn't identify before closing, but (thankfully) our private inspector did. Pulte opted not to repair it, they just added to braces to each side and had the Engineer say it was good. Plumbing is horrible, water pressure is non-exixstent. Discovered from SAWS that it was because the fixtures used to tie into the City water line was less than adequate and equal to what you would see on an RV! We have an installed sprinkler system and instead of tying into the City line, they tied it into our house! The quality of workmanship is subpar at best. Cabinets still need to be repaired. Pretty much everything on our closing list is still unaddressed. It is so bad I started to call them in as warranty work (suggested) and they are EXTREMELY slow to respond. I have been yelled at talked down to by a specific employee and he tried to do the same to my husband, but that was quickly snuffed. Just disappointing all the way around. I would like to say that our last PM (Andrew) was phenomenal. He took a mess and made it less of one. He worked hard and did what he could, but when you have subcontractors that don't care and management that won't back you up (my observation, not his words) you can only do so much. Hindsight is 20/20 and I don't have faith that any of these lingering issues will be resolved at the hand of Pulte. I'm more than positive they will be done out of our pocket which is something you wouldn't expect from a new build and a house that is less than 1 month complete. ... More

Bought at the height of the market when sales process & lender took buyers for granted. By the time the house was estimated to be done, market had crashed, but the home had still had 2 months + to go before completion. (Wish they'd taken their time to do it right, though!) Kept getting dates shifted for closing, and I was then pressured to close before house was done and all systems connected, let alone finishes done. Pulte declared my home done and ready to close. Had I held out for the finish work to be done, the lender would've cancelled my rate lock. Was invited to two final walkthroughs, but received lame apologies for all the unfinished items both times. Spent the last several months trying to get all the unfinished or rushed items fixed. Home wasn't even livable for the first couple of weeks and dirty interior besides. Multiple visits required to fix the same items. I'd thought Del Webb meant quality instead of slapdash finishes and rude treatment. ... More

Community is great but Pulte doesn’t communicate and build quality is poor. You have to want to live here bad enough to deal with a poor quality home from Pulte.