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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8434 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8434 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Excruciatingly Stressful

  • Robert K.
  • Verified HomeBuyer
  • November 23, 2021
  • Rancho Mirage, CA

My wife and i have done 13+ real estate transactions to date. This includes two prior home purchases from Pulte in Nevada. This was BY FAR the most excruciatingly stressful, and anxiety ridden home purchase we have ever endured. The closing date was delayed two months which involved two interim moves at a cost of thousands of dollars to us. The delay was due to the complete incompetence of Pulte's forecasting/scheduling and procurement departments. We learned of the delays by reaching out to the construction department as there was NO communication at all from the sales department. Pathetic. ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 1


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Lack of detail - lack of follow up

  • Anonymous
  • Verified HomeBuyer
  • January 02, 2025
  • Immokalee, FL

Be EXTREMELY careful with the "come on" low cost advertised mortgage interest rates. I ended up paying over 1.1% more than their original commitment due to an "error" on their part.

Del Webb responded:
We are so sorry to hear that the financing process was frustrating. We would like to learn more about your experience so we can provide your feedback to leadership. Could you please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information? Thank you. ^AH ...

Total Score 1


Quality 5

Trustworthiness 1

Value 3

Responsiveness 2

Pulte finance department

  • Kim K.
  • Verified HomeBuyer
  • November 30, 2024
  • North Fort Myers, FL

The broker in sales department was great.The financing and paper work was the worst I've ever experienced , I would never recommend anyone to use Putle finance department.

Del Webb responded:
Hi Kim, we're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 5

Trustworthiness 1

Value 4

Responsiveness 1

Del Webb - That this is not a typical Del Webb property.

  • Janie M.
  • Verified HomeBuyer
  • November 23, 2021
  • Henderson, NV

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 3

No Good

  • Wendy O.
  • Verified HomeBuyer
  • October 31, 2024
  • Clayton, NC

Um, you are looking for trouble with one of these homes. First (and still not fixed) are electrical wiring problems. Then there was the sewage backup in the master bath. Other little just plane careless things. Brandon is trying his best to resolve but.. nuf said. AI love my neighbors but not fond of Dell Web. Please feel free to call.

Del Webb responded:
Hi Wendy, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Terrible followup for problems

  • James T.
  • Verified HomeBuyer
  • November 27, 2023
  • Georgetown, TX

Good until closed on house then no one to followup on problems or instructions on how to use smart home features which I paid extra for.

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up. We'd like to know more about the situation so we can assist. Please email us at customersupport@pultegroup.com with your contact information, address, and a summary of your concerns. ^AF ...

Total Score 1


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Continually Stressed by Sales

  • Kevin E.
  • Verified HomeBuyer
  • November 07, 2022
  • Rancho Mirage, CA

We tried to buy at Pulte DWRM in phase 2 a couple years back, started the contract process on our lot only to be told we had to be married to purchase. Later we were told this was not true. I fell that we were discriminated because of being a bi-racial gay couple. We finally purchased in phase 6 this year after several friends of ours moved in. My partner is a person of color and was never treated very kindly.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Del Webb - I have bought and built many homes in my life and I have to say

  • Erica C.
  • Verified HomeBuyer
  • August 30, 2022
  • McKinney, TX

I have bought and built many homes in my life and I have to say this was by far the worst experience I’ve ever had. I hate having to say that because I wanted it to be a great experience but it just wasn’t. The Pulte mortgage company experience was horrible. I will not use Pulte in the future.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Horrible - Beware!

  • John S.
  • Verified HomeBuyer
  • August 03, 2022
  • Okatie, SC

The house build and construction process were fine. Some minor things, which are to be expected, and we continue to work through those with our construction manager, who has been responsive. The house is nice, but pricey for the size and features. But we made the choice, so we’re ok with this, Our closing experience was a catastrophe. Originally told in March our closing would be 1 August. We agreed, given thenplanning necessary at our exit home, and other personal issues. Later, the Construction Manager told us this house would be done end May. Puzzled, we pressed Pulte on this closing date ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

experience with theIInteraction with the project manager was horrible. The guy knew nothing. Way too young for that job.

  • Thomas A.
  • Verified HomeBuyer
  • July 06, 2022
  • Parrish, FL

Our interaction with the mortgage company and Ms. Wessen in particular was so terrible it caused us to become so stressed out. and the Project Manager was like 22 years old and knew nothing about construction and ruined our floors.

Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ...

Total Score 1


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Del Webb - The end result is a nice looking home.

  • Howard H.
  • Verified HomeBuyer
  • June 11, 2022
  • Buckeye, AZ

The end result is a nice looking home. But the process getting there was more than challenging. Due to the overwhelming amount of homes the superintendent’s have to oversee at one time as well as pressure to close on the homes doesn’t allow them to have any quality control over the process over ones’s individual home. This results in trade contractors redoing what’s already been completed to make repairs, molding replacement, drywall repair and repeated painting over newly installed carpet. We had a independent inspector which discovered much needed repairs including missing flashing and ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

A lot of things unfinished: back door has a leak between glass and wood causing flood in the sunroom

  • Mayra D.
  • Verified HomeBuyer
  • May 04, 2022
  • Aubrey, TX

Pulte Mortgage is a nightmare. Pulte construction another nightmare.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Deceitful

  • Joseph D.
  • Verified HomeBuyer
  • April 08, 2022
  • Port Saint Lucie, FL

When the purchase agreement says two years to complete your home, Pulte means it. That clause isn't there in case of a hurricane disrupting there production,

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. delwebb

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

Incompetence

  • Carla A.
  • Verified HomeBuyer
  • January 12, 2022
  • Georgetown, TX

Quality & Craftmanship is horrible! The walls & doorways have divots & gouges as well as crooked doorways, painted over mud on outside of house, left morter on stone! Overall sloppy work & horrible craftsmanship!

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 5

Responsiveness 3

Not a good customer experience from sale to completion, in many occasions, we had to reach out to Pulte employees multiple times to secure answers or feedback.

  • Dean B.
  • Verified HomeBuyer
  • January 26, 2021
  • Georgetown, TX

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

Del Webb responded:
We are so sorry to hear that you didn't have a pleasant experience working with us and would not recommend our services to your loved ones. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 4

Value 2

Responsiveness 2

Beware of poor, poor workmanship!

  • Charles M.
  • Verified HomeBuyer
  • March 25, 2020
  • Davenport, FL

Base of toilet glued together and then installed-place sooo dirty that this was not seen before closing. Mistakes hidden to try and avoid discovery. Broken tile grouted in place. Very poor workmanship for tile, woodwork, paint, and extreme dirt left behind! Paint everywhere-all over tile-granite-and fixtures! Poor workmanship on garage floor! If you want issues and disappointment and frustration-this is for you! Brought my wife to tears. These workers take absolutely no pride in their work. It’s all about hurry up and then move on. Granite counter repair found upon move in before ...

Del Webb responded:
We are incredibly disappointed to hear that you had such a negative experience and are unhappy with the quality of your new home. We would like to work with you to make things right and would appreciate if you could send some additional information to customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ...

Total Score 1


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Horrible experience

  • Ricardo M.
  • Verified HomeBuyer
  • November 30, 2024
  • Kissimmee, FL

From the beginning it has been nothing but issues and the issues continue. The only helpful person is Isaac the construction project manager who continues to help us because otherwise nothing gets done. The subcontractors are definitely the lowest bidders. Poor tile work, windows that don't work properly, garage door that keeps getting stuck, appliances that don't work properly. Every house has issues, nothing's perfect, but getting them to actually fix them has been horrible. Unresponsive and unreliable.

Del Webb responded:
Hi Ricardo, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 2

Trustworthiness 1

Value 5

Responsiveness 1

Did not represent property properly.

  • Susan P.
  • Verified HomeBuyer
  • May 04, 2024
  • Georgetown, TX

One third of my backyard I have no access to. Wasn't told I would have access to this part of my backyard unless I paid for a ladder. Why would I buy a piece of property that I don't have access. I've gotten no help with resolving this problem.

Del Webb responded:
Hi Susan, thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Incredibly Disappointed - Never Bought a New Home constructed with Less Care

  • Michael W.
  • Verified HomeBuyer
  • January 25, 2024
  • Rancho Mirage, CA

Very little if any quality control - no follow up of contractors or subs. Walls way off, windows bowed to the max, expensive floors destroyed by not being covered up and many trades trapzing in with little care. Walls sprayed that look like milk was applied rather than paint. No semi in baths or kitchen. Garage not painted. Locks that don't open. Walk in showers with rain head above and so crooked it was dumb. Kitchen island a complete mess. Home not cleaned well at all upon turning over of keys. Second garage door inoperable. What is worse... everyone and i mean everyone has nothing good to ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 4

Responsiveness 3

Never met them

  • John M.
  • Verified HomeBuyer
  • November 03, 2023
  • Immokalee, FL

Not worth my timed or effort!

Del Webb responded:
We'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. Thank you. ^AF delwebb

Total Score 1


Quality 3

Trustworthiness 2

Value 1

Responsiveness 3

rrrrr

  • Wesley F.
  • Verified HomeBuyer
  • January 21, 2023
  • Spring Hill, TN

buy elsewhere buy elsewhere buy

Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP delwebb

Total Score 1


Quality 3

Trustworthiness 4

Value 1

Responsiveness 1

Del Webb is Actually Pulte... BEWARE

  • Anonymous
  • Verified HomeBuyer
  • December 08, 2022
  • Westfield, IN

See our comment about our construction manager below. Overall experience with DW, not good. In fact, as I write this, I am reminded that it was one of the worst overall experiences in my life. Quality of home at delivery ...... not in condition to be delivered. We will have to spend significant money to correct problems. You may ask why we will spend our own money to correct problems? Because we have absolutely no faith that Pulte will do a good job and we do not want most of their subs into our home. Some of their subs and employees were good, most were probably not even qualified for ...

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP ...

Total Score 1


Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

Do not trust them

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2022
  • Georgetown, TX

We were told false statements that we relied on. We will have to pay an additional $11,000 to get cabinets we were informed by pulte we would receive. We should never have closed. They did not honor their commitments.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Say no to builder incentives

  • Mary M.
  • Verified HomeBuyer
  • September 06, 2022
  • Myrtle Beach, SC

I had a great construction manager. No issues there. Pulte Mortgage is horrible. I wish I would have not let the builder incentives persuade me. I would have still bought, but used another lender. The stress that they put my family through was not worth the money for builder incentives. We shall see how well they respond to issues because I have some open work orders. I don’t think that their homes are worth the market costs. The amenities at Del Web are great. Pleased with my community

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Mortgage is a disaster. Do not use this mortgage company.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2022
  • Fuquay Varina, NC

I did not have a good experience with Pulte. Non of the vendors that I had to work with followed through with what they said they would do in the timeframe they communicated to me. Emails were not sent when they said they sent them. Too much BS. Vicky and Tim worked their butts off trying to get things right. They were penalized by incompetent others who did not do their jobs. Bonuses are dependent on high evaluations so neighbors I have talked to gave higher evaluations then they wanted to in order to get bonuses to people. Don’t be fooled by high marks.

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. delwebb

Total Score 1


Quality 3

Trustworthiness 1

Value 2

Responsiveness 3