Del Webb Reviews

The process of purchasing the home is quite simple. There is limited accommodation for scheduling with the design center and for the walk throughs with the Field Manager. I would recommend hiring an outside building inspector to oversee the entire process. We have 3 walls that are not square (2 of which are in a very visible location). The out of square walls could have been avoided if the Field Manager carried a level and held the subcontractors accountable for poor workmanship. During the build, with each walkthrough we pointed out many locations that needed repairing. You are provided 30 days after closing to report and identify additional issues you have. 60 days after reporting over 20 issues we are still waiting for repairs that were to being 30 days ago. It has been brought to our attention that many neighbors have experienced the same issues and continue to as well. In addition, prior to the movers coming, hire a professional to clean top to bottom and deep clean your floors. Field manager will dismiss your concerns about the “construction clean”. Also, our sprinklers still have never worked. ... More

For the price of this house, the workmanship is average at best. We had a lot of silly mistakes and you got the feeling that it was more important to get the house built fast rather than getting it right. Landscaping is just sad, and the paint is the cheapest you can imagine and sloppy.

Quality of drywall, trim, all trim was horrible for the price we paid for home

Poor workmanship, cheap materials, paint on walls is micro thin, poor communication, many excuses for late finish, poor quality carpet and flooring. Overall very disappointed in the building experience. Woukd not recommend Del Webb.

The craftsmanship of the work on our home was poor. No attention to detail at all. There were slow to respond to various concerns that we had during the building process, we felt a bit rushed to sign the “satisfactory agreement “ so we could close. The sales person did not disclose options there were available for our new home and we did not find out about several options until other homes in our neighborhood had them. We just expected more from Del Webb.

Builder refused to listen to the customer and has the attitude 'We Wont, We Dont and We Cant' - very frustrating. The interior finishing is terrible - paint, wood work, and tile are very poorly done - and we have several dozens of items that need to be addressed, and we have not heard back in a timely manner. As a customer buying a new home is a major purchase - we expect the home to look brand new so that we can take pride in the home and show it to others - as it currently stands, I am embarrassed to show it to anyone. I thought PULTE was supposed to be a high quality builder.

We love our home's floor plan, but the attention to detail really shows a lack of worker oversight when it comes to craftsmanship. We have lived in the home for about eight weeks and have a list of nearly forty issues. About seven of the issues have been corrected, and I corrected about half of them. Del Webb has been very slow to address issues and get them corrected. My advice would be for a new buyer to stand their ground and not to close escrow until the home is finished to their liking. At this point, I would not be able to recommend a Del Webb home to a friend. Del Webb has a great concept, but poor follow through. Perhaps my opinion will change in the future, if it doesn't take Del Webb forever to correct our issues. ... More

Inaccrurate feedback and in somec cases outright lies.

You would think after 13 and a half months of waiting we would of had a better quality house to deliver. So far they have had to rip out the quest bathroom floor, the laundry room floor, replace the master bath vanity and after a full month of living here we still are not complete. They have to replace a patio that is already cracking and mirror as well as many smaller items. The only saving grace is our 4th manager, James he really has tried to rustle the trades together to get us done. Unfortunately we are in what the call warranty so we have become third class passenger on the Titanic and we all know how that ends. We are here now and are making the best of the situation, would I do it again knowing what I know now, HELL NO its just a over priced tract home with absolutely no attention to detail. This is not my first rodeo buying a house but the overall lack of communication and poor quality control is by far the worse experience I have ever had building a house. ... More

The quality of workmanship is terrible. There are 100's of paint blemishes on the walls,Paint splatters on my hardwood floors that still have not beeen cleaned up by Pulte. Every window sill needs to be rechaulked. The floor moulding where installed crooked and there is exposed wood. The hall bathroon tile is off center and has gaps in the chaulking. Where the walls and ceilings meet there are paint lines.My hurricane shutters that were hung and approved by the county, some dont fit properly and I was missing hardware. Plus Pulte painted over the bolts in the walls around the windows for the hurricane shutters and I had to spend hours cleaning out the paint so I could unscrew them from the wall. And the list goes on and on. If I knew how bad the workmanship and lack of quality control checks, I would have never purchased the house. ... More

We sold our home in Texas and moved to Florida to be close by during the purchasing and building of our forever home to spend our retirement years. We were looking forward to being close to the community during the construction. It was going to be an exciting process for us to see our dream home become a reality. Our good experience was limited to our salesperson, Caryn, and the design center. Once construction actually began it went downhill and got worse with every phase of the work. We were the ones to find construction and quality issues throughout the process -- and reported them to the construction manager. Things like missed outlets and cable connections, missed air vents, improperly placed air vents, incorrect lighting placement throughout the home, exposed wiring for the HVAC system that was supposed to be routed through the walls, forgotten crown molding, damaged cabinetry, awful tile/grout workmanship, and more. All of these things, and more, were found by US and reported multiple times to our construction manager, and then up the chain to supervisors and regional director. Our build, which was scheduled to be completed in Jan-Mar 2022 did not close until mid-Aug 2022. We closed with a list of 50+ issues that needed to be resolved. Our Customer Care Manager, Robert, has been working really hard to get our list of issues resolved since our closing. Many of them have been resolved and checked off but there are still a few big-ticket items that are in process and need to be completed before we can consider the home finished. We've been in the home now for 2 1/2 months and have damaged cabinets that need to be replaced, and a whole home that needs to have the tile regrouted and broken tiles replaced. We love our model, we're making changes that suit our needs, and look forward to having the issues completed so we can actually feel like it is ours. Would we do this again? Not with Pulte -- the quality of materials and the process (or lack of) all but ruined our experience of having our home built. Bottom line is things are getting fixed, but those things should not have occurred in the first place. We do look forward to living in the Del Webb Tradition community and enjoying our retirement years -- just wish we did not have to go through so much anguish to get to this point. ... More

Shane the Forman on our house - nice guy, doesn't demand quality workmanship. Hire a independent inspector. You cannot assume that contractor has your back. We have many warranty items. Don't close until home is perfect.

These homes are put out so quickly that not even the paint jobs are finished before closing. There are so many areas that need to be addressed it's quite infuriating for the amount of money I spent to own this home. There is not one home in this development that was move in ready without a list of issues..They just spit them out and you are waiting and hoping for a reply to address the problems.

Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.

Our salesman "P" was great. However, the quality of construction and the problems we're having are frustrating and after several months in home are still waiting for remedies to problem. They put us on the schedule 4 months out to have things fixed... but we keep finding additional issues.

Well the day AFTER we closed, thieves broke into our home and stole our new refrigerator, cut the water line, flooded the home, stole all of my husbands tools. Thank goodness we had not moved our furniture into our home. Our project mgr, Frank, was life saving. He jumped in to help asap. I have the highest respected and admiration for this gentleman. On the other hand, even tho I don’t hold Pulte responsible, i do hold them accountable. Their reaction was one of complacency…and there have been other robberies in our Del Webb division. They hired a security firm BUT did not keep them because it was “too expensive”! The woman that is responsible for handling home repairs, is not responsive in a timely manner. The entire sub division has complaints about this woman. This needs to be addressed!! The actual homeowners are fantastic!!! Warm, supportive, helpful, friendly! And for this reason we are happy to be here! ... More

Fit and Finish is the worst I've seen in the industry and contractors do not seem to care about quality and doing things right the first time or second time

A Very bad company

house was not finished at closing ,punch list was partially done and then moved to warranty......good luck :(

Pathetic service after closing. A total joke.

We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.

- over 3 months delay to close after estimated date pushed back numerous times - despite delay still closed with many unfinished items (approx 20 item punch list) - 2 months after closing only one item completed, still must keep after builder - promises do not equal performance - materials and workmanship far below expectation, as if it were a rush job rather than more than a year long process - per sq ft price does not match the quality and upgrades are overpriced

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.

We have been lied to since the beginning. Additional golf course and club house we were told they were building - apparently Pulte knew as far back as 2017 that was not going to happen. Final punch list has barely been touched, Pulte didn't even do touch up paint! Still waiting on several items like mirrors! Even our pavers are the wrong color - we picked grey and got red, Pulte's response; 'we pick the color!' This is our 5th new build, so we know the process and do not have unreasonable expectations. This is by far the worst new home building experience ever. If you want proof; I am 99.9% positive not a single person at Pulte or Del Webb will contact me as a result of this survey to try to make anything right. ... More