Del Webb Reviews

Started down hill from the beginning builder demanded full 20% down then floated on $75000 for 12 months until house was closed. We live on our investments and a minimum of 10% $7500 of our income was lost. On March 10 2021 we did our initial walk through with our “construction manager “ various things were noted on his list garage door not painted, Gutters not installed, glass plate for microwave missing, floor in front of stove gouged and scratched , cabinets gouged scratched trim not finished fitted poorly nail holes not filled, irrigation system not functional sprinkler heads not installed and many other things. All were supposed too be repaired by settlement. Construction manager said he would type up punch list and email it to me never did also said we would meet morning of settlement and redo walk through. Called him several times no answer ended up going to settlement without second walk through. Guess what not one thing was repaired. Come to find out once you settle pulte is out and any repairs are up to pulte’s warranty company. I’m going to stop here there is plenty more horror stories but I’m am getting too angry. ... More

Much is made of Pulte process and quality. But the subs used to do the finish work, at least on the Albuquerque Mirehaven Phase 4 Del Webb development, were slap dash with little pride of workmanship. There is always time to come back (often more than once) and do it again, rather than doing it right and with quality the first time. The most concerning part is on more than a few occasions attempts were made to cover up the mistakes. (cracked toilet bowl with calk to hide the crack, broken floor tiles with grout to cover chipped areas.) There was virtually no supervision of the subs doing the work nor respect for the work completed by other subs. ... More

First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!

This builder doesn't take the greatest of care in building their homes. When I moved in the house had paint/caulk/drywall on the wood floors, backsplash, windows, etc. There are still cigarette butts in my backyard as well as other debris was left. This is obviously everything I can see. I'm hoping more care was taken behind the walls

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

Too many delays, quality issues, and little or no concern for the buyer. We closed two months ago and we are still waiting for things we wanted and paid for, and for problems to be fixed.

Lack of communication and indifference on the builders part to living up to how they market the home buying experience.

There have been many different problems with this house and they haven't resolved them even after 2 months in my home. This is my 2nd Pulte home and my first one was a very good experience, so this has been a shock.

There are major issues with this house, including poor workmanship and missing hardware. When I report these things to customer service, either I’m told to be patient or am totally ignored. It feels like Pulte is trying to run out the clock of the one year warranty. It also seems now that they have my money, they’re walking away and leaving me with a house that wasn’t built well.

The countertops and flooring would be rated good or very good. However, the finish work is the most awful work I've ever seen! Splits in woodwork and --painting drips everywhere on woodwork--poor painting overall. Lots of excuses for things not done right and field manager does not follow up or pay attention, which to me, translates to "I don't care"! Can't trust his word.

Recurring delays. Request for predrywall inspection was sent to City of Little Elm 5 weeks after my inspector did his inspection. Bricks are normally put up in 4-5 days. Mine took 4 weeks and delayed driveway and other outside work. $1000 to upgrade paint and it isn’t washable. 7 months between building permit and occupancy permit.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

As a new homeowner I had a bad experience not because of supply issues, but I kept catching mistakes that were made. The quality of the windows is poor, They allow sand to leak into my home because they are not sealed well. They used the wrong grout on my floor. They promised to seal it but after I tested it I found out that they did not seal it. The island lights were not centered over the island. I was pressured to sign my closing check list showing everything was completed when it was not. Only one of the seven items were fixed before I moved in. All others I was told will have to come from the warranty department. I would probably not have Pulte build another home if I were to build another home. ... More

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Do NOT work with Pulte ever!

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it seems to be no ones job to actually complete the house. So much unskilled labor working on these homes, trying to do a job they don't actually know how to do. All tile in our walk in shower had to be ripped out once due to not being installed correctly. Love the design and look of the home, but Pulte is not delivering a quality completed home in the end. It's making you sign before it's done, then waiting until you stop complaining. ... More

As a whole, this builder displayed a total lack of interest in addressing our issues with the home. The site supervisor was somewhat helpful but spread too thin to be of timely service.

From critical sales promises not kept to low quality materials and unskilled craftsmanship along with incorrect closing fees and erroneous explanation of closing costs, the entire experience was frustrating and exhausting. Worst house building experience by far and this is my fourth build in Dallas over 35 years.

the quality of workmanship was not up to par in my opinion. some of the rooms did not have ceiling lights when I moved into the house. the landscaping around the house is not good

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

So far our new home is been a nightmare haven’t had a shower in the second bath since we moved in a month ago cabinets the shelving was not put in till just a week ago we are still waiting for two new doors the front and back door have been badly damaged and microwave they’re supposed to box it and has come in then sitting in my foyer for two weeks waiting for them to put it in it’s been very disappointing after living in Huntley the Webb community for 10 years this has been

The people were nice but inflexible. The designer did not cover all the options available. Some items had a descent selection other things like paint colors, bath fixtures & lighting you had to take what they had. Their only interest is to pump out as many houses as possible in the shortest period of time.

Too many to recount, but here are the highlights. 1. Quality of home construction was extremely unsatisfactory. Materials used were the lowest quality and cheapest that could be found. 2. Sales manager showed us and promised a particular decorative tile of what was supposed to be in our Quick Move In home, only to be told that it was a 'mistake' and Del Webb would not follow through with promised tile. Then said we could order it for $1,500! 3. Sloppy painting, all doors and jambs chipped and extremely rough, corners out of square, painting not fully completed 4. Us and many neighbors on our street have said we would have walked away from our purchase if we could have retrieved our deposit back ... More

The quality of work done by the tradesmen working on the homes in the Del Webb Sunbridge community are below average. It is difficult to get repairs or missed work completed after you close. I am not confident that I have a quality built home, I thought Pulte would be different but they have proven to be like all other mid-range builders; their multi-step build process did not add to the quality of the build. You can expect a punch list of things to work on after any build, but Pulte's after closing repair list is extensive and takes the joy of having bought a new home away from the homebuyer. I hope that they can turn it around and if they do through quality customer service, I'll write an updated review. ... More