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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8201 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8201 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Horrible Experience

  • Thomas H.
  • Verified HomeBuyer
  • August 07, 2023
  • Melbourne, FL

Do not buy into Del Webb at Viera if you can avoid it. The quality of workmanship is horrible. The houses are slapped together. We have problems with drywall, paint quality, door trim gouges, paint on flooring, exterior paint coverage, pavers are sinking in on driveway, sprinkler system pipes are not buried, bathroom shower leaked into bathroom floor, scratches on glass in shower enclosure, door wall glass is scratched, bathroom mirror is scratched. The sales team promised a temporary pool until the clubhouse pool was ready; it didn’t happen, the clubhouse and pool was promised for ...

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, please email us at customersupport@pultegroup.com with your address, contact information and a brief summary of your concerns. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte is ruining the Del Webb experience...and the brand

  • Scott O.
  • Verified HomeBuyer
  • July 28, 2023
  • Parrish, FL

I did not buy a Del Webb home, I bought a Pulte home in a Del Webb community. Also, I do not own a "scenic 40", I own a "distinctive 50". It should be noted that Pulte now owns the Del Webb brand. Living in a Del Web community has been an incredible experience full of fun and new friends for many years. Having to suffer through the Pulte home building experience and dealing with what I call "Pulte quality" makes it hard to say it is worth it anymore. There is no customer service at Pulte. I cannot recommend anyone buy a Pulte home.

Del Webb responded:
We are so sorry to hear that you have had a frustrating experience building your new home with us. We will make sure we share this feedback with leadership so they are aware. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

WORST CONSTRUCTION NEW HOME BUILD. PULTE DEL WEBB SHOULD PAY MORE ATTENTION TO THEIR CONTRACTORS DOING ALL THE VARIOUS JOBS. FROM FRAMING THE HOUSE TO THE ACTUAL HVAC INSTALL TO APPLICANCES A COMPLETE HODGE PODGE OF LACK OF CARE WORKMANSHIP AND KNOWLEDGE

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2023
  • OCALA, FL

TRUTH IS TRUTH AND YOU DO NOT WANT TO PRINT IT. DEL WEBB PULTE IS A COMPANY WITH NO ETHICS OF HOW A JOB IS DONE AND COMPLETED. INSPECTIONS ARE A DOWN RIGHT SHAME IT IS ALL ABOUT HOW MANY HOMES CAN BE COMPLETED IN THE ALOTTED AMOUNT OF TIME AND NO MATTER WHAT THEY LOOK LIKE AT THE END. NO THIRTY DAY LIST TO GO OVER WITH A SIGHT MANAGER IS OFFERED NOR IS A CHECK LIST SHOWN TO THE ACTUAL HOMEOWNER TO ENSURE THAT EVERYONE HAS CHECKED OFF AND OVER SEEN BY THE FIELD MANAGER. I RECEIVED A HOUSE THAT STILL HAD STICKY STUFF ON THE COUNTER TOPS. A SLIDER DOOR THAT ANYONE WANTING INTO THE HOUSE CAN ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Beyond Disappointed

  • Robert L.
  • Verified HomeBuyer
  • July 26, 2023
  • OCALA, FL

It's difficult to know where to start, so we'll do so at the beginning. Aside from dealing with our salesman Bruce, which was the only bright spot we can mention, it has been an absolute nightmare. We were on the west coast caring for my 97 year old parents during the build, so we put our trust in our project manager Steve to build our first ever new home. We chose Del Webb in part as my sister just had one built by them in Mesquite Nevada which was over 2500sq ft detailed to perfection. That's what we were expecting here in Stone Creek Ocala Florida. We were so wrong. Although Steve did a ...

Del Webb responded:
We're so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information and address. Thank you. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Non-responsive Builder

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2023
  • Parrish, FL

Overpriced homes with poor quality workmanship. In addition, the builder is very poor in responding to and correcting issues.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very poor workmanship, floors damaged, doors damaged no shelving in linen closets

  • Anonymous
  • Verified HomeBuyer
  • July 17, 2023
  • Fuquay Varina, NC

It was not worth the price, very different from the models

Del Webb responded:
We are sorry to hear that you are experiencing concerns with your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House was filthy upon arrival.

  • Susan C.
  • Verified HomeBuyer
  • July 01, 2023
  • Parrish, FL

If del webb wants happy home owners, start with the final touches and make sure the house is at least clean before telling them to close. Regardless of all the things not being completed, that was the most important to me, especially after being told it was done. The plant beds are horrible, almost dead when I closed. I've been watering them. One plant is dead and the grass is dying. I pull my own weeds. I was told I didnt have to do anything in the yard, but I dont want it to die. I still don't know if my sprinkler system is working because I have never seen it come on. The windows are ...

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

BUYER BEWARE!

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • Parrish, FL

The most disorganized company I have ever experienced and worked with! Pulte advertises “Quality” associated with their homes and what you get is far from that! Cheaply built homes! Their trades (sub contractors) are unskilled labor. The trades will tell you that - they show up, make $600 a day, no training required! I paid thousands of dollars in upgrades only to get products that are sub par, damaged with an attempt to be covered up hoping it goes unseen. The fact that Pulte considers this “Quality” is disgusting! My home looks like it’s been lived in and used with wear and tear (doors, ...

Del Webb responded:
We are disappointed to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your address and contact information. Thank You. ^AF ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Most stressful experience

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2023
  • Land O' Lakes, FL

In any place in the home you will find something not level, damaged or missing. The lack of oversight and quality ensurance can be seen everywhere. When something is addressed to be fixed, don't expect it to be done right the next time but instead expect multiple attempts before something is completed to one's satisfaction. Expect to find many issues with the home after closing. Things like scratches on cabinets that were hidden because they were not identifiable because the home is so filthy. Scratches discovered won't be addressed by warranty because the discovery happened after ...

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

My experience with Pulte Del Webb has been horrible. The Construction Manager, Sam has not made any of the repairs that he promised to make. The problems are numerous and the repair team has been unattentive.

  • Melody P.
  • Verified HomeBuyer
  • May 24, 2023
  • Parrish, FL

Do not purchase a Pulte Del Webb Bayview home. The service is awful and they are dishonest.

Del Webb responded:
Hi Melody, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Many Workmanship Issues; Extremely Poor Follow-up

  • Anonymous
  • Verified HomeBuyer
  • May 19, 2023
  • Buckeye, AZ

We thought we bought a new house from Del Webb/Pulte; not a fixer-upper! After moving in, we had nearly 60 issues requiring repair or replacement. It’s been nearly two months since receiving the keys to our house and there are still 30 issues remaining. Many of them are major issues. Poor oversight during construction along with poor workmanship are the root causes for having so many repair issues after closing. Extremely slow follow up caused by a very disorganized process for making post construction repairs is as frustrating as finding so many repair issues after closing.

Del Webb responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

HORRIBLE

  • Anonymous
  • Verified HomeBuyer
  • May 10, 2023
  • Saint Cloud, FL

The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highly Unprofessional Building

  • Allen F. B.
  • Verified HomeBuyer
  • May 10, 2023
  • Okatie, SC

Doors and trim bad quality wood, doors and trim not plumb, hard wood floor damaged throughout, caulking is messy throughout, painting is unprofessional with drips throughout, subway tile not in a straight line, fireplace set too high so can’t see flame, dirty windows and concrete splashed on windows, backdoor sill wouldn’t let door open, laundry room sink drain ring not centered on drain, kitchen cabinets trim miters don’t come together, wrong bathroom hardware-still waiting for it, toilet paper holder fell off wall, thresholds to shower, kitchen sink and tub deck scratched, small black hole ...

Del Webb responded:
Hi Allen. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Mr Pasupathy Narayanan

  • Pasupathy N.
  • Verified HomeBuyer
  • May 10, 2023
  • Land O' Lakes, FL

I am disappointed in the quality of responsiveness from the construction manager, and that many of the defects that were noted before closing in the walk through were left uncorrected despite assurances that they would be. To-date they still remain un-rectified. The warranty service has been practically non-existent.

Del Webb responded:
Hi Pasupathy, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor experience

  • Charles B.
  • Verified HomeBuyer
  • April 28, 2023
  • Buckeye, AZ

We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement

Del Webb responded:
Hi Charles, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Sun City Tx

  • Gregory J.
  • Verified HomeBuyer
  • April 03, 2023
  • Georgetown, TX

Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do ...

Del Webb responded:
Hi Gregory, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship, slow response to correct issues, without threatening to sue.

  • Christiana L.
  • Verified HomeBuyer
  • March 30, 2023
  • North Port, FL

Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.

Del Webb responded:
Hi Christiana. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst House I Ever Had Built

  • Robert T.
  • Verified HomeBuyer
  • March 29, 2023
  • OCALA, FL

This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still ...

Del Webb responded:
Hi Robert. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality Challenged

  • Richard K.
  • Verified HomeBuyer
  • March 29, 2023
  • Myrtle Beach, SC

Builder and subs don’t follow plans and build what they want with low quality.

Del Webb responded:
Hi Richard, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buy used and remodel! New build is a mess!

  • Anonymous
  • Verified HomeBuyer
  • March 29, 2023
  • Okatie, SC

We purchased in March of 2022, at the height of the hysteria, and closed on 2/10/23. Had the home inspected 3 times, and found pages and pages of issues, which were addressed. The worst was yet to come with the finish work. Beaten up trim, gouges, dings, and paint speckles all over the wood floors have created a mess. Spent 14 hours scraping the paint off the floors! We didn't move in, had the crew come back for fixes, which they rely heavily on selling you the concept that you have a year to use the warranty if you're not happy. We still haven't moved in, as we are from out of town and ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Del Webb Worst Experience of a Lifetime

  • George L.
  • Verified HomeBuyer
  • March 02, 2023
  • San Antonio, TX

Here we are buying our final home to live out our golden years. The workmanship is awful; shower door was put in backwards, almost fell on us, a third of downstairs HVAC was wired to upstairs thermostat so we froze for over two weeks since it wasn't deemed an emergency. Walls uneven, sod pathetic, thorns and burrs throughout, multiple irrigation and main water line leaks on the property, the worst cement job I have ever seen, uneven edges, pits, paint on tile and carpet, adhesive all over granite, had to get all new light bulbs as the ones they installed are all so dim. AC did not have a ...

Del Webb responded:
Hi George, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Herminio

  • Herminio L G.
  • Verified HomeBuyer
  • February 09, 2023
  • Buckeye, AZ

Workmanship is terrible, unprofessional workmanship, no follow-up on listed deficiencies as described and listed in (2) walkthrough's, in October and November 2022 with Construction Manager, Jose, moved into home, December 9, 2022, started calling Jose, no call backs for status updates on short comings on house as identified and listed. Called Warranty Department to get some follow-up, on defects. An appointment was setup for February 9, 2023, with Cabinet Company, Tim, of Royal Cabinets did an excellent job to adjust and complete our original requests for doors, drawers and sliders, all ...

Del Webb responded:
Hi Herminio, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer Beware!

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2023
  • OCALA, FL

Worst workmanship ever! Best advice is not to buy a Pulte home!

Del Webb responded:
Hello, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Peggy Q.
  • Verified HomeBuyer
  • February 07, 2023
  • Mesquite, NV

Disappointed with the process and the quality of work.

Del Webb responded:
Hi Peggy, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Review

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2023
  • Okatie, SC

From the moment we walked into the Sales Office, Pulte demonstrated a high degree of a lack of integrity through the entire process. The Sales Team initially lied to us regarding our initial visit arrangements. Sales Team members do not get back to you when you have questions. Project Managers do not have a handle on their projects and communicating with the customer. Post close, Pulte cannot fix in a timely manner the outstanding issues which remain. Bottom line. What Pulte says they will do and what actually happens is the real issue. It comes down to integrity.

Del Webb responded:
We are so sorry to hear that you had a frustrating experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^TP ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1