
Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8434 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
the lack of quality workmanship
- Suzanna A.
- Verified HomeBuyer
- June 02, 2022
- Okatie, SC
The quality of workmanship on the build of our home has been incredibly disappointing - warped walls and baseboards, corners that are clearly not square. The response to our concerns has been poor as well as the follow up to repairs. We were pushed to close when our house was clearly not ready and the entire experience has been upsetting and stressful.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Value 4
Responsiveness 2
We are closed over a month house not completed or even cleaned. We had to do touch up paint and cleaning ourselves to start moving in three weeks post closing.
- John T.
- Verified HomeBuyer
- February 01, 2022
- Ponte Vedra, FL
Lies. Does not finish jobs on time. Often no show. Often does not respond to us leaving us up in the air. We were given multiple deadlines and ultimately paid a full month mortgage for an house that we could not move into. Pressured to close by Field Manager's boss. Promises made to us and not kept. No integrity.
Del Webb responded:
We are sorry to hear about this experience as it is certainly not the impression we want to leave. We'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. Thanks ^ AH
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
The lack of attention to detail
- Terence H.
- Verified HomeBuyer
- January 12, 2022
- Port Saint Lucie, FL
We love the house, but dislike customer service's response to my issues. The lack of attention to detail.
Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 1
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Attitude/ disrespect/ & overall for us as buyers and my other two clients whom I sold condos to in the same community..The answer to any issues that we had to experience was always “” COVID”, and you know,, COVID can’t always be the excuse fir inferior
- Sandra F.
- Verified HomeBuyer
- September 07, 2021
- Ponte Vedra, FL
Other builders should know that Iif they fine-tune their empathy and understanding and kindness for the buyers in the building process, they will be head and shoulders ahead of Pulte Builders
Del Webb responded:
We are very concerned that you did not feel valued or respected throughout your new home build experience. We take this feedback seriously and would like to make leadership aware so they can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Many, many issues not yet resolved since closing escrow.
- Lance M.
- Verified HomeBuyer
- July 28, 2021
- San Antonio, TX
Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have ...
Del Webb responded:
We are so disappointed to hear that you had a negative experience working with our friends at Pulte Mortgage and that you are having a hard time getting your issues addressed after closing. We would like to learn more so we can escalate your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Very Disappointed
- Stephen L.
- Verified HomeBuyer
- July 02, 2021
- Fuquay Varina, NC
We were one of the initial "so called VIP buyers". There are very few positive things to say about the entire process. Sales initially offered inferior lots with homes they had no experience building. The slab was poured in the rain. The unprotected (no felt covering) OSB on the roof was drenched from constant rain. This resulted in the edges swelling and parts of it had to be replaced just before closing. Too many things were done wrong and the workers had to come back numerous times to fix major items. Example, it took at least 6 tries to get the walk in shower almost correct. It is still ...
Del Webb responded:
We are so sorry to hear that you are disappointed with your experience and your new home. We would like to make leadership aware of these concerns so they can review the situation and address the unresolved issues. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Del Webb - No communication.
- Alex W.
- Verified HomeBuyer
- June 30, 2021
- Fishers, IN
No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.
Del Webb responded:
We are so sorry to hear that you experienced slow communication with your local team and are experienced unaddressed concerns with your new home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Workmanshiip
- Rob B.
- Verified HomeBuyer
- April 10, 2021
- Buckeye, AZ
After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.
Del Webb responded:
We are sorry to hear that the workmanship of your home is not excellent. We would be happy to address any concerns you have. In order to do so, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 2
Horrible Surprises
- Beverly M.
- Verified HomeBuyer
- November 04, 2020
- Rancho Mirage, CA
The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .
Del Webb responded:
We are so sorry to hear that you had a frustrating experience at our design center. We would like to learn more so we can address this situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AS ...
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 3
Very disorganized from beginning to end
- Anonymous
- Verified HomeBuyer
- November 03, 2020
- Florham Park, NJ
Very stressful experience. Very disorganized. No responsive.
Del Webb responded:
We are disappointed to hear that you have had a frustrating experience and are having trouble getting a response from your local team. We would be happy to look into this situation but in order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Disappointed
- Alan M.
- Verified HomeBuyer
- April 15, 2020
- Fort Mill, SC
Salesperson-mishandling of issues at closing and mishandling of issue with kitchen cabinet Building supervisor-he was responsive to issues during construction that he could control In general-poor quality workmanship and finish; poor value for a $200./sf home
Del Webb responded:
Thank you for sharing your experience and for bringing this to our attention. We are sorry that you had a negative experience working with our team and we would like to learn more so we can work with you to make things right. To do so, please email customersupport@pultegroup.com so our team can be in touch. ...
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 4
Liars
- Robert D.
- Verified HomeBuyer
- March 25, 2020
- Georgetown, TX
From sales to closing
Del Webb responded:
We are so sorry to hear that you didn't have a good experience with our team and feel that they weren't truthful. We would like to learn more about this situation so we can address it appropriately. If you could please email customersupport@pultegroup.com we would greatly appreciate it. ^Abby
Total Score 1
Quality 4
Trustworthiness 1
Value 2
Responsiveness 2
Worst Experience
- Danny S.
- Verified HomeBuyer
- February 11, 2020
- Georgetown, TX
I have had the worst experience ever in building my home.
Del Webb responded:
Oh no! That is definitely not the experience we wish for you to have and are incredibly disappointed to hear this. If there is anything else you would like to discuss or anything we can do to assist, please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 3
Del Webb should strive to be better.
- Anonymous
- Verified HomeBuyer
- August 01, 2019
- Spring Hill, TN
The building process is very stressful. I would encourage anyone that is interested in living in Southern Springs to bypass the building process and purchase a home that has already been built.
Del Webb responded:
We are so sorry to hear that your experience was stressful, especially since moving into a new home should be such an exciting time. If you'd like to tell us more about what happened or if we can assist with any issues, we're always listening at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
The highest level upgrade you mid level contractor grade
- Ronnie J.
- Verified HomeBuyer
- December 25, 2024
- Myrtle Beach, SC
Pulte homes is a production builder that is rigid in the limited homeowner selections. The very best kitchen cabinets they offer at a substantial cost to the homeowner are low level contractor grade product. This strategy goes thru out the selection process to all homeowner choices. If your history is with custom or semi custom builders prepare to be disappointed.
Del Webb responded:
Hi Ronnie, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP ...
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Worst “build” experience of my life!
- Denise P.
- Verified HomeBuyer
- December 07, 2024
- Ponte Vedra, FL
I know that you will never publish my review, so I won’t bother. Entire experience was horrible . Example: I closed 7 weeks ago and nothing on punch list has been corrected.
Del Webb responded:
Hi Denise, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Follow up on issued takes too long and lack of concern to the home owners problems that are not caused by the home owner!
- Richard N S.
- Verified HomeBuyer
- May 31, 2024
- Westfield, IN
Turning into an unpleasant experience and would not encourage friends to join this community.
Del Webb responded:
Hi Richard, we're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Many regrets using this builder.
- Lisa W.
- Verified HomeBuyer
- November 28, 2023
- Immokalee, FL
I was pre approved for financing and 5 days before closing was told that Pulte mortgage would not finance the remaining 68,000 needed on my $520,000 home. I am also very upset with the drywall in my house. The texture applied is so inconsistent it looks like it’s been patched.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Nice community. The builder is not recommended.
- Dominic G.
- Verified HomeBuyer
- October 27, 2023
- Buckeye, AZ
This is a beautiful community and well cared for by the residents and HOA. The entire building process was LONG (14 months). Originally told it would be 9-10 at contract signing. Long periods of waiting with little communication and no sense of urgency. The builder seems more interested in producing their spec homes than finishing the contracted homes. We have built over 20 homes in multiple cities over the years, this was by far the worst experience we have had.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
The builder construction manager was inexperience and not around very much
- Anonymous
- Verified HomeBuyer
- October 09, 2023
- Melbourne, FL
When we started this purchase - we were raving fans of the builder, but at the end we could no longer recommend them.
Del Webb responded:
We're sorry to hear that you are not happy with your experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 2
Bad sales person
- Dawn S.
- Verified HomeBuyer
- August 05, 2023
- Plainfield, IN
I m disabled the sales man knew that. He never orderd me or have put in for disabled person in my i asked for wide dooes wide frint door and french dooes ro the patio. I never met with the dwsign team he or the contractor followed the book i did not got whar I asked for. And i have a barhtub shower that can not use i asked for a walk in shower and itsi cracked rhe dishwasher does not work it was dumbes smashed on the kawn have a picture. Rhry promised to fix tgings after closing rhey never did. Under indiana law they sakes men can not be the same as the designer if it stares ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information and address. Thank you. ^AF ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Frustrating Build Process - Poor quality of workmanship
- Anonymous
- Verified HomeBuyer
- July 26, 2023
- Summerville, SC
There was poor oversight of the trades during the build. We found multiple issues that our construction manager did not find i.e. electrical, flooring, cabinetry, finish carpentry, etc. Pulte was good at responding to our concerns and attempting to rectify some but it was frustrating to continue to find so many issues from the pre drywall to the pre close walk throughs. We felt as though we had to be the construction managers of the build. However, we do love the community, but sorry to say, it just was not a good experience with the build.
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
CVS
- Charles S.
- Verified HomeBuyer
- May 10, 2023
- North Port, FL
Shortly after the contract was signed the issues began. Once we finally got a return call from our project manager Colin, we were told our home was going to be significantly later than we were promised even though we’d purchased a quick move in home. This continued for months with culminating with Colin texting me with a slanderous vulgar text. Pulte replaced Colin with a new project manager, Trent, who finally got our house on track.He and Scott from the warranty department have been the only positives in this process. Once we finally closed three months later than promised, we received ...
Del Webb responded:
Hi Charles. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Review of working with Del Webb on building our new home
- Cindy H.
- Verified HomeBuyer
- February 09, 2023
- Westfield, IN
Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of ...
Del Webb responded:
Hi Cindy, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 4
Value 2
Responsiveness 1
Anonymous
- Anonymous
- Verified HomeBuyer
- October 12, 2022
- Parrish, FL
Several issues still not completed after two months passed after closing
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
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