Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8176 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
8176 Reviews in All Areas
Customer Reviews
The entire process was horrible. There was no communication, quality of material was poor and the final product was unacceptable.
- Kevin B.
- Verified HomeBuyer
- February 02, 2023
- Myrtle Beach, SC
The entire process was very disappointing. I would never recommend anyone to buy a house from DelWebb.
Del Webb responded:
Hi Kevin, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Most awful experience buying a Pulte home.
- Shari K.
- Verified HomeBuyer
- January 13, 2023
- Saint Cloud, FL
Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure ...
Del Webb responded:
Hi Shari, we are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns and contact information so we can get in touch with you? ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer Beware
- Edward M.
- Verified HomeBuyer
- January 13, 2023
- OCALA, FL
Simply terrible! The quality of fit and finish is terrible. Our house was NOT properly cleaned upon closing, my wife is 69 years old and has been on her knees scraping off adhesive on the tile floor throughout the entire house. Our roof valley was not properly installed despite what Batterbee roofing said. After 61 days, our doorbell works! Our driveway looks like crap! (Cement work) Andrew and Frank are well aware of the problems! We closed and did not hear from them for 46 days until we ran into to Frank walking down the street. Frank and Andrew have NOT addressed the issues. Now, Drake ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns and contact information so we can get in touch with you? ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful
- Phillip K.
- Verified HomeBuyer
- January 12, 2023
- Georgetown, TX
After being in the building industry ourselves for the last 30 years, the quality of materials and the workmanship are the worst ever. No insulation, walls not plumb, studs 24 inches apart whereas in most building codes they are 16 inches apart. Cement work was awful, no way did a Georgetown building inspector inspect the inside of this house before giving occupancy, thresholds not finished, drawers and doors on cabinets not screwed in properly, takes forever to get hot water. The list could go on and on. I would not recommend anyone buy a new home built by Pulte in this community.
Del Webb responded:
Hi Phillip, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beware of closing too soon
- Marianne L.
- Verified HomeBuyer
- December 14, 2022
- Okatie, SC
My experience during the build process exceeded my expectations. Lance was proactive and responsive throughout. However, I was encouraged to close with several punch list items that are still outstanding almost two months later. It seems that once you close you move way down on the priority list. Sadly, this has tainted my opinion of the house and community.
Del Webb responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com and share a brief summary of your concerns, along with your address and contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Project manager
- Frank A.
- Verified HomeBuyer
- December 14, 2022
- Summerville, SC
Our project manager was not trustworthy and the quality of our home is extremely poor due to his lack of proper management. He lied to us on several occasions and we are still waiting on several unresolved issues.
Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number, along with a brief summary of your concerns to customersupport@pultegroup.com. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Get you to settlement
- Gary M.
- Verified HomeBuyer
- November 10, 2022
- Haymarket, VA
They like to fix things after they get there money. Very bad workmen ship. People just don’t care about quality work anymore.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Defective HVAC
- Mary F.
- Verified HomeBuyer
- November 10, 2022
- Florham Park, NJ
I paid 1,000,000. for a brand new townhouse. I bought the model and therefore I am the first occupant. I expected that the home would be in mint condition.I have since found out that the HVAC system was improperly installed. My bedroom on the 1st floor is warm but the rest of the downstairs area is about 20 degrees cooler. I can just imagine what it will be like during the cold winter months. Despite numerous attempts to get this system corrected with the sub contractor and Pulte my requests have been ignored. I was told that my home was not under warranty as it was constructed 2 years ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a good experience!
- Marcy P.
- Verified HomeBuyer
- November 06, 2022
- Port Saint Lucie, FL
This experience was one of the most stressful things we have been through. The only person I would give a 5 star to was our saleperson Brendan. He was fabulous. He tried to help out on many different occasions getting us in touch with the right poeple. We closed in September and there are still so many issues they are addressing and fixing. At one point I wanted to stand out front of Dell webb with a sign that said don't buy here. I really think our problems stemmed from our Construction manager. Our customer care rep Mike is helpful with trying to resolve all of our issues. The contractors ...
Del Webb responded:
We are thrilled that you are pleased with your home, but sorry to hear about the issues you experience. If you have additional feedback, we're always listening at customersupport@pultegroup.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
This is my third home built in San Antonio.
- Anthony M.
- Verified HomeBuyer
- November 03, 2022
- San Antonio, TX
Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
""\DO NOT BUY HOUSE from PULTE", mass production with no quality control at all!
- Anonymous
- Verified HomeBuyer
- October 21, 2022
- Rancho Mirage, CA
Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Xxx
- David P.
- Verified HomeBuyer
- October 05, 2022
- North Las Vegas, NV
No concern for customer service. No resolution. No walk through. Never again Del Webb or Pulte.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I Wish I had Listened to my Gut Feeling! Worst Mistake to Purchase this HOME
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- New Albany, OH
This was to be my dream home but instead has become my life's nightmare! The Pulte team promised a lot of things but only a few happened. I am emotionally exhausted from the building process and the problems that remain after closing. I would never recommend this company to anyone.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Joe
- Joseph B.
- Verified HomeBuyer
- October 05, 2022
- Okatie, SC
The worse experience of life
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Very disappointed with quality and organization.
- Anonymous
- Verified HomeBuyer
- September 07, 2022
- McKinney, TX
Very disappointed with quality and organization.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Frustration at its best!
- Sandra M.
- Verified HomeBuyer
- September 06, 2022
- Okatie, SC
Do not believe everything you are told by sales or project management. Models look good but quality of workmanship in house is none existent. This is the third house we have built in various parts of the country. This was the most stressful and worse quality of the lot.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never ending Nightmare!
- Anonymous
- Verified HomeBuyer
- September 05, 2022
- Spring, TX
It is now 4 months after closing with a long punch list and plenty of promises to address the issues immediately. To date, little has been done other than to replace the entire hardwood floors. The issues are so significant that I am not able to completely unpack & get settled. Writing to the Pulte Homes President got the floors replaced but little else. They tell you they will address the issues repeatedly & repeatedly nothing gets done. There is no quality control nor is there apparently any accountability for customer satisfaction. Many of the positive reviews are driven by fear that a ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - My house wasn’t clean before I moved in.
- Marilyn C.
- Verified HomeBuyer
- September 04, 2022
- Fishers, IN
My house wasn’t clean before I moved in. Professional carpet cleaner said in all his 30 years he has never seen such filth in a brand new home. I have numerous issues that are still left unattended. I am not getting a response from the people responsible. I have issues with toilets, hot water, doors - we literally have to kick the back door to exit the house. A severe fire hazard.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Regret to buy this house.
- Anonymous
- Verified HomeBuyer
- August 31, 2022
- Haymarket, VA
Regret to buy this house. Terrible workmanship and follow up customer service.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Stay away from Pulte in Bellwether. Deplorable workmanship and dishonesty
- Marcia D.
- Verified HomeBuyer
- August 30, 2022
- Rogers, MN
Numerous serious preclose problems-cracked trusses, large hole in roof, dishonest staff, no quality control, untrained trades including the use of children, etc. Upon closing we had a gas leak, no AC requiring a new compressor, our dishwasher flooded our kitchen wood floor, a utility flood, an island made of quartz 9 in too long, wavy siding, wood floorboards cut short, wavy concrete needing to be redone after close, too numerous and inexcusable to mention
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Westfield, IN
This is my 4th new build and by far the worst experience I’ve ever had. From the initial purchase to selection of finishes and through the entire build, closing and first weeks of living here, it has been excruciating.—delay after delay, one serious problem after another, difficulty getting problems addressed. The one positive thing is the wonderful neighbors.
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, or if we can help you with anything we're always listening at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not worth our money
- Robert P.
- Verified HomeBuyer
- August 21, 2022
- Buckeye, AZ
The whole experience was terrible and still is. All you do is ask for things to be fixed which should of been right from the beginning. You have to wait for everything to be done. Pulte doesn’t want to fix things that should of been done in the begging. For the amount of money you spend on these homes you should get a much better product.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Please see my review
- Jane E.
- Verified HomeBuyer
- August 20, 2022
- Mesquite, NV
Dear Del Webb not sure if this is your fault but Pulte builder rushed us through the walkthrough and said that all the items we wanted fixed would be. But Ron from Pulte who did the walkthrough with us did not tell us we would never see him again and any construction issue would need to go through Pulte Warranty and we would be held captive at the subs availability. Obviously Pulte had issues with the subs before we closed and rather than push off our closing they shifted the burden on to us the new homeowner. At this juncture, we have not been able to move into our home even though we are ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - I identified poor workmanship on the inside and outside of my
- Sharon B.
- Verified HomeBuyer
- August 03, 2022
- Plainfield, IN
I identified poor workmanship on the inside and outside of my home before closing and turned in several service reports of things that I did not see before moving in (e.g., busted wall inside kitchen cabinet, hole in bathroom cabinet, hole in kitchen ceiling, bathroom fixtures not installed) Noone has reached out to me. I regret purchasing this house!!!! Its not worth the money!!!!!
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte
- James Y.
- Verified HomeBuyer
- July 27, 2022
- Buckeye, AZ
Moved in house and the list of issues is long. The biggest issue is the house is a energy efficient home. We pay double on our APS compared to our neighbors that have a bigger house. By 500 Sq Feet. Find out NO flashing on back of house. AC not working correct. When you email Pulte no answer. going on 2 months living in house and AC runs at 80 degrees all the time and we still pay $450 a month on APS bill. Not happy with Pulte.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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