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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9018 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

9018 Reviews in All Areas

Star Rating Breakdown

5 ★ 4058

4 ★ 2242

3 ★ 1526

2 ★ 741

1 ★ 451

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Periods of no activity with periods of frenetic poor quality workmanship

  • Alan B.
  • Verified HomeBuyer
  • October 27, 2021
  • Ponte Vedra, FL

Our impression at the outset was that Pulte was a quality builder. We soon found out to the contrary, Use of what appeared to be exceptionally unskilled labor, poor finishing, painting quality a disgrace, doors sticking to frames, 7 out of 11 window blinds don't fit, landscaping and sodding appalling. That's just a few of the problems we are experiencing.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Worst purchase experience from over 12 homes purchased

  • Anonymous
  • Verified HomeBuyer
  • October 27, 2021
  • Fuquay Varina, NC

Pulte Homes did not want to accept VA financing and made it quite difficult to purchase using outside financing. They fired our lot supervisor and neglected to tell us for over 6 weeks. We love our neighborhood and our neighbors and sincerely hope that Pulte cleans up its act.

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Lack of communication from field manager

  • Timothy S.
  • Verified HomeBuyer
  • October 27, 2021
  • Fishers, IN

Pulte employees and sub contractors are spread too thin and can not provide the proper attention to quality.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Del Webb - Typical builder issues be prepared to accept less than what you

  • Randy B.
  • Verified HomeBuyer
  • October 27, 2021
  • Estero, FL

Typical builder issues be prepared to accept less than what you are told and everything will be fine.

Del Webb responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

So disappointed

  • Mark S.
  • Verified HomeBuyer
  • October 23, 2021
  • Aubrey, TX

The pandemic and February freeze were not helpful and Pulte has struggled getting crews/subs to work timely. Worse, the quality has clearly declined from the houses built not that long ago. Getting trades back in to do remedial work is hit-and-miss. There have been 12 requested of which 9 have responded and 6 did rework that was satisfactory. Nearly 2 months in, we still can’t arrange our home because walks, etc. need to be clear for work to be done. At this point, it’s exasperating. Community is great though. Wonderful people. Some put in extra effort to make up for lack of response from ...

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

The trades were very messy and took very little care in their work.

  • Dennis B.
  • Verified HomeBuyer
  • October 18, 2021
  • Land O' Lakes, FL

Stay on top of the build process, the subs are very sloppy and appear to not care about other work completed, many tasks have to be redone because they are not done correctly the first time, ensure all problems are rectified prior to closing or it takes a long time to get them resolved.

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Failure to address design flaws

  • Dennis V.
  • Verified HomeBuyer
  • October 12, 2021
  • Fuquay Varina, NC

Do not rush you design selections

Del Webb responded:
We were so disheartened to read your review as we know how important design is to making your home your own. We'd really like an opportunity to discuss this experience with you and get you to our lead team to try and make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

The seeming lack of quality/quality control and the “cheapness” of the fittings/fixtures. The installed landscaping, especially the sod is very poor grade and was not installed with care. The attention to detail is poor!

  • Donald B.
  • Verified HomeBuyer
  • September 07, 2021
  • OCALA, FL

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Del Webb responded:
We are very sorry to hear that you are not pleased with the quality of your home and that you have regrets regarding your new home build process. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

I would not recommend this builder to others.

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2021
  • Wilmington, NC

I never expected to have so many things wrong with the house. I The quality of work on the interior was quite poor. I paid for things up front that I had to pay someone else to make right. I'm here about six weeks now, and very little has been fixed by the builder.

Del Webb responded:
We are so disappointed that there are so many concerns with your new home and your experience has led you to no longer recommend our services. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Took 6&1/2 weeks to reconstruct master bathroom shower incorrectly constructed!!

  • George M.
  • Verified HomeBuyer
  • July 29, 2021
  • Aubrey, TX

Our Bldg. interior construction supervisor, Flint Sneath, always was very responsive, despite subs continuous recalcitrance to be responsible, at all!

Del Webb responded:
While we are glad to hear that your supervisor provided excellent communication we are sorry that you have concerns within your new home. We would like to learn more so we can escalate your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

poor workmanship

  • Elizabeth C.
  • Verified HomeBuyer
  • July 28, 2021
  • Spring, TX

Do not expect quality materials or workmanship

Del Webb responded:
We are so sorry that you are not pleased with the quality and workmanship of your new home. We would like to learn more so we can help. If you could please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Del Webb - At first there was constant communication.

  • Diane S.
  • Verified HomeBuyer
  • July 01, 2021
  • Davenport, FL

At first there was constant communication. Once I signed and was committed, things changed. They said I would be kept up to date on everything but that was not the case. I had to ask repeatedly for information and updates. My salesperson left halfway through the process and the only person I had any contact with was the construction manager. It was a very stressful process.

Del Webb responded:
We are so sorry to hear that our team did not provide excellent communication throughout your home building journey. If there is any additional feedback you would like to share or any concerns we can help address, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you for sharing this feedback. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Substandard workmanship,

  • Richard H.
  • Verified HomeBuyer
  • May 11, 2021
  • Corona, CA

Texture overspray everywhere, tape, all just painted over and not removed. Refer defective, items still need to be repaired(making a list) and much more. Sales team was great, but that is where it stopped.

Del Webb responded:
While we are glad that you had a good experience with our sales team, we are disappointed that you are dealing with concerns in your new home. We would like to help and would appreciate if you could please email customersupport@putlegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

The builders need to build fast without regard to customers needs. They say they are production builders and cannot spend the time "customizing" for each customer. Too bad they don't share all those savings with the buyer.

  • James H.
  • Verified HomeBuyer
  • April 15, 2021
  • Corcoran, MN

The builder has no desire to build an energy efficient home even though they pretend they are. For example, they do not offer upgrades to energy star appliances. The engineering of the heating and cooling system is incorrect for the modern tight construction of the home. They install only inexpensive single stage systems which are not energy efficient in tight construction. In addition, they do not offer an upgraded filter system for customers with allergy issues. With the short runtimes of a single stage system, humidity levels will not be controlled contributing to mold and mildew ...

Del Webb responded:
We are so sorry that you are disappointed with our upgrade options and are having issues with your HVAC system. We would be happy to look into this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Some of the quality of workmanship was poor. The disrespect of some of the workerss the way they treated someones home and property.

  • Anthony B.
  • Verified HomeBuyer
  • April 08, 2021
  • Buckeye, AZ

I dont know that I would recommend this builder to anyone else.

Del Webb responded:
We are so sorry to hear that you had a negative experience that had led you to not recommend our services. We would like to learn more about this situation and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Poor quality of workmanship and materials

  • William K.
  • Verified HomeBuyer
  • April 08, 2021
  • Buckeye, AZ

We love our new house and the sales team but the contractors and materials used are generally suspect. The painters were sloppy, did not use drop clothes and the paint was of poor quality - both inside and out. The stucco and roofing work was also done hastily and poorly. My opinion is that during COVID Pulte had too few contractors to keep up with sales which resulted in poor overall quality. We have numerous issues with our home after we received the keys and are still trying to resolve them nearly 2 months later. My advice is to new Pulte buyers is to hire your own inspector to sign ...

Del Webb responded:
While we are happy to hear that you love your home, we are disappointed that you have experienced issues since moving in. We would like to help escalate these concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Poor Design of home

  • Gregory C.
  • Verified HomeBuyer
  • January 26, 2021
  • SAN ANTONIO, TX

2-3 minutes to get hot water to the master shower and kitchen sink. Air conditioner system is under designed and takes several hours to heat the home. Master bedroom in 2-3 degrees colder. Closing a disaster 20 major items not fixed 24 hours prior to closing

Del Webb responded:
We are so disappointed to hear that you are dealing with unresolved concerns but we thank you for taking the time to share this feedback as it is essential to us as we work to improve the new home build process. If there is anything we can assist with, please feel free to email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AH ...

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Untrustworthiness of sales staff and PGP Title Company

  • Kenneth F.
  • Verified HomeBuyer
  • January 07, 2021
  • The Woodlands, TX

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard.

Del Webb responded:
While we are pleased to hear that you were happy with your foreman, we are disappointed that you are unhappy with the quality of your home. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

Lack of response and honesty

  • John F.
  • Verified HomeBuyer
  • January 06, 2021
  • SAN ANTONIO, TX

Ask a lot of questions and have everything in writing. If there is something you see in the model do not assume that is what you will get for the finished Product. Be on property site as often as you can and document all problems questions etc.

Del Webb responded:
Thank you for taking the time to leave this feedback as it is essential to us as we seek to improve the new home build process for our customers. We are disappointed that you experienced a lack of honesty and response and would like to learn more so we can address these concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Workmanship leaves much to be desired

  • Robert P.
  • Verified HomeBuyer
  • November 11, 2020
  • OCALA, FL

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

Del Webb responded:
We are so sorry to hear that you are having issues with your driveway. We would like to look into the situation and would greatly appreciate if you could email customersupport@pultegroup.com with a brief summary of your concern along with your address and contact information. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Workmanship lacking quality

  • Anonymous
  • Verified HomeBuyer
  • November 02, 2020
  • Florham Park, NJ

Materials were generally of good quality. However the quality of the workmanship was poor.

Del Webb responded:
Thank you for taking the time to share this feedback. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information along with your message. Thank you again. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Poor workmanship

  • Daniel W.
  • Verified HomeBuyer
  • September 14, 2020
  • Griffin, GA

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are having trouble getting your issues addressed. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information so we can escalate your concerns, we would greatly appreciate it. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Homes are very cheaply built, especially for price. Front yard landscaping is subpar and inadequate.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Ladera Ranch, CA

Make sure you ask a lot of questions prior to buying. Most of finishes and details are standard and very basic. You need to negotiate for upgrades.

Del Webb responded:
Thank you for taking the time to share this feedback as it is essential to us as we work to improve the new home build experience for our customers. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com with your comments along with your address and contact information. ^AS ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Not What I Thought After We Moved In

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2020
  • Wilmington, NC

First of all, let me be clear. Karl, our field manager, was the BEST ever. He was did his best in trying to schedule the trade men to tackle the items needing attended - by there was and still is a delay in getting things done. He bent over backwards for us. We paid a lot of money for our wood floors; probably way more than if we would have done it ourselves from a separate flooring company. But, I wanted to file a claim, the floor representative came out and said indeed there are many issues and would get it fixed - but have not heard anything. Not sure why Pulte uses a whole panel screen ...

Del Webb responded:
We are very pleased to hear that you had an excellent time working with your field manager but are disappointed that there are still concerns yet to be addressed with your new home. We would like to make leadership aware of these concerns so they can address them accordingly and would appreciate if you could please email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ^AS ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Frustrated

  • Kevin W.
  • Verified HomeBuyer
  • June 18, 2020
  • Plainfield, IN

We have continually had issues with water in our owners suite closet in a Blue Rock home. First it was the no hot water. Second, water in the closet - still have a dehumidifier in my closet. We moved in April 21st. Thirdly toilet stopped up. Fourth rocks everywhere in the yard along with plastic bottles, wood, or whatever construction workers used was left in our yard and is still there. Of these issues, we have received a new water heater, Toilet makes weird noise when flushing and water in the closet coming from somewhere????? Rocks in the yard and wood and other objects in the yard ...

Del Webb responded:
We are so sorry you are disappointed in the quality of your new home and are not getting the level of service you deserve. We would like to learn more and work with you to address your concerns. In order to do so, please email customersupport@pultegroup.com and our team will be in touch. ^Abby delwebb

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

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